We have a centralized system and database that is utilized by multiple campuses at various locations. A single repository for information that allows for online registration and integration of program information across multiple platforms is a something we did not have before.
Pros
The flexibility of the product to accommodate various use cases is important for a continuing education unit. Also, Destiny One has come a long way to provide vendor hosted users access to customization and configurations. This allows us to be agile and responsive to the customers needs.
Cons
Eastern time zone of the company headquarters can delay progress and response time. However, urgent issues are handled in a timely manner.
Rating breakdown
Likelihood to recommend: 10/10
Very satisfied!
Pros
Lively continual improvement process, good support communication, professional look and feel of eCatalog, corporate learning portals
Cons
I would like to streamline the required profile information, as an admin. It is too long to scroll through to the bottom of the page.
Pricey at first but have since moderated the pricing.
Rating breakdown
Likelihood to recommend: 9/10
The previous iteration of our company had no overall plan to bring a cohesive, unified working experience to both the staff user and client experience. Destiny One has helped us bring all aspects of this in line with modern business practices and develop more realistic expectations plans to create a better experience for staff/customers. Although we experience pain integrating the software with our needs, we are hopeful that better communication and upgrades will result in an even better relationship between Destiny One and our department.
Pros
Once the software is properly configured, the DestinyOne software is very powerful. It handles the needs for daily use very well. The procedural flow of tasks are a joy to complete.
Strong links from all aspects of a clients' info in the staff view is really useful and the ability to keep annotated comments related to the client linked to the staff author is also useful.
The Destiny One software has a healthy update cycle that attempts to integrate repairs to user problems and requests with each update.
Help desk/support staff are quick to respond and attempt to help with unusual situations that arise. There is an active users forum that can help with real-world examples or shared expertise.
Integration of the staff view with the online customer view is fantastic. It presents a very professional and accurate web presence that can be modified to best represent the face of our company to the world.
Cons
There are many situations wherein the software feels like a work in progress. Upgrades can break procedures that were previously working.
The UI can be terribly counter-intuitive. Help files are a rabbit-hole that rarely gives satisfaction.
Initial progress through the setup for your institution (extremely crucial) could be so improved by a follow-along example of an end-result setup for a fictional or real organization.
In our experience, no real follow up was successfully communicated by the Destiny One team to bring us from a neophyte user into the big league team of advanced users.
Rating breakdown
Likelihood to recommend: 7/10
Destiny One has given our department control over our student registrations, reporting and marketing. We are learning new things everyday and love what the program has provided our department so far after launching is 14 months ago.
Pros
We are able to pull many types of reports that assist us in planning and budgets. Having a different system than the core programs in the college has given us an advantage to forecast and plan our department revenue and needs. We are also able to control our marketing messages and track students better.
Learning every day what D1 is able to do for us and the D1 support team has been amazing supporting our ongoing needs.
Cons
We were a little surprised that some of the default reports did not pull the data you would expect it too for things like instructor payroll and a room report. I think some of the default reports could be better designed to encompass more information for the user.
Rating breakdown
Likelihood to recommend: 10/10
Overall, working with Destiny One has been a great experience. We have been able to customize the solution based on our needs as the Continuing Education department has grown.
Pros
Easy set up and management of courses and certificates, notification automation, customization for approval workflows and permissions, reporting and robust dynamic help.
Cons
Lack of user-friendly front end development. Currently you need a developer to design and assist non-technical users. The solution for integration with an external CRM needs improvement. The current method has some issues and the core solution needs additional features.
Rating breakdown
Likelihood to recommend: 10/10
Contact Destiny Solutions for pricing details.