Haptik Pricing Plan & Cost Guide

Haptik

Conversational AI tool with natural language processing

4.41/5 (22 reviews)

Haptik Pricing

Pricing model: Subscription

Please contact Haptik directly for pricing details.

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Haptik Pricing Reviews

Pros
  • ROI is superb if organization have a long term strategy of digital transformation.Narayan P.Read the full review
  • Readily available integrations for popular apps like Facebook and Whatsapp.Nihanth Reddy K.Read the full review
  • It is customization is very good and they also have the business understanding.Akif A.Read the full review
Cons
  • The chatbot feature had a very limited usage over the integration.shweta s.Read the full review
  • So far after having used it for around a year I felt that the complexity level of entities is little difficult for people who are from non coding backgrounds, it can be simplified a bit.Niyati J.Read the full review
  • Integration of Whatsapp Product with business processes is little difficult.Harshita P.Read the full review
100%
recommended this to a friend or a colleague

2 reviewers had the following to say about Haptik's pricing:

Mayank Kumar

Great tailor-made solutions for the Business

Used daily for 6-12 months
Reviewed 2020-07-31
Review Source: Capterra

Pros
The bot has helped in engaging with multiple customers organically which has helped in reducing overhead costs and cost of acquisition for us. Especially liked, how the bot was customized for different channels like WhatsApp, Facebook and website.

Cons
Web chat can be further improved by adding more features like call, cobrowsing, video etc. Also, custom CRM integrations should be possible.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Anonymous

Excellent customer service

Used weekly for 6-12 months
Reviewed 2020-07-30
Review Source: Capterra

Excellent. Brilliant execution.

Pros
We had set out to make a chat bot and soon realized it was an uphill task. The Haptik team entered the scene and took the onus. Within the first few meetings we realized our work is in good hands. Team had everything in control, from costing options to product development. From legal conversations to general task management, the team did it all. Happy to partner with Haptik.

Cons
Would appreciate if the reporting interface is more robust.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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