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SAP Concur Pricing, Features, Reviews and Alternatives

SAP Concur product overview

What is SAP Concur?

SAP Concur is the world’s leading provider of integrated travel, expense, and invoice management solutions, driven by a relentless pursuit to simplify and automate these everyday processes. With SAP Concur, a top-rated app guides employees through every trip, charges are effortlessly populated into expense reports, and invoice approvals are automated. By integrating near real-time data and using AI to audit 100% of transactions, businesses can see exactly what they’re spending without worrying about blind spots in the budget. SAP Concur solutions eliminate yesterday’s tedious tasks, make today’s work easier, and help businesses run at their best every day.

Key benefits of using SAP Concur

  • Global Solution: Concur supports multiple currencies and languages. It automatically calculates currency exchange rate, car-mileage allowances and VAT/GST/HST/FBT.

  • Data Capture: Concur combines TMC, expense, invoice and credit card data into one system. Matching data from receipt images and travel companies with credit card data for accurate expense reporting.

  • Gamification: Concur TripLink uses a gamification approach to rewarding and recognizing employees efforts to keep travel expenses down,.

  • Concur Messaging: This feature provides a platform for employees and management to communicate through data feeds, itinerary sharing, location mapping, get alerts, detect rick and more.

  • Travel Planning: Concur sends real-time flight alerts for delays, cancellations and gate changes. If your flight is delayed or cancelled lets you view alternate flight options and informs of eligibility for a flight refund

  • Concur TripIt: This is a free solution that makes travel planning more streamlined with tools to book flights, hotels, restaurants, events, and activities. This tool creates a single itinerary for all your business trip activity.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Phone Support
    Email/Help Desk
    Chat
    Knowledge Base

    Training options

    Live Online
    Videos
    Webinars
    Documentation

    SAP Concur pricing information

    Value for money

    4.0

    /5

    1.4K

    Price starts from

    No info

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    SAP Concur features

    Functionality

    4.1

    /5

    1.4K
    Total Features70 5 categories

    Most valued features by users

    Reporting & Statistics
    Activity Dashboard
    API
    Third Party Integrations
    Compliance Management
    Reporting/Analytics
    Data Import/Export
    Billing & Invoicing

    SAP Concur users reviews

    Overall rating

    4.2

    /5

    1.4K

    Positive reviews

    84%

    Write a review
    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7.88/10
    Rating distribution

    5

    4

    3

    2

    1

    632

    544

    157

    37

    31

    Pros
    I love the ability to review and approved remotely. I appreciate the emailing of receipts and then being able to easily select them for each expense.

    JF

    Jeff F.

    It is one of the easy to use software and super user friendly. I would recommend this software to anyone trying to have time and money on Travel and expense management.

    Kunal D.

    I like the ease of filling out each section without assistance. The best part is changing currency rates without having to do the math yourself.

    AR

    Anonymous Reviewer

    Cons
    My app often freezes out and says "analyzing" for days. I worry my receipt image will be lost.

    AM

    Amanda M.

    I find it a bit confusing to use. Maybe it's because the way it is configured in my company, but it is too much information in one visual that you might get lost when selecting the proper option.

    AR

    Anonymous Reviewer

    When you do have to enter information, it is PAINFUL. The interface looks old and messy, and adding images and receipts is a unnecessarily difficult process due to bad thumbnails and image viewing.

    Mark T.

    Overall Rating

    best travel booking program!

    Reviewed 9 months ago

    Transcript

    Michael S.: Hi, my name is Michael. I am the president of my own company. I'm in the automotive industry...

    JL

    Jeannie Lee V.

    Sales Operations Specialist

    Consumer Services, 51-200 employees

    Review source

    Overall Rating

    Concur for the win!

    Reviewed 6 months ago

    Transcript

    Jeannie: My name is Jeannie, and I'm a sales operations specialist. Today, I'll be reviewing SAP Concur,...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    SAP Concur

    Reviewed 2 years ago

    overall, I really think this product is great and a huge improvement from our previous tool.

    Pros

    it is easy to upload receipts and match to my expenses, either via image or pdf document. the mobile app is a life saver for someone that has trouble with keeping receipts.

    Cons

    My only complaint is that you can't apply the same image to multiple expenses. This is especially frustrating when you have to split an expenses.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Concur for travel expense

    Reviewed 2 years ago

    Being able to load receipts and not having to keep up with them. Recently we have added tripit to it. To make our travel booking easier. It had truly been a great asset to our company.

    Pros

    We use to have to do our expense Report by hand but now with concur the process is done in no time.

    Cons

    The mileage tracker in my opinion still needs a little work.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Great Tool For Invoicing

    Reviewed 15 days ago
    Pros

    It is easy to track and follow up on expenses. The system allows the accounting department to consolidate and monitor traveling expenses and makes it even easier to reimburse employees.

    Cons

    It's not easy to book travel on Concur Travel and Expense. You can only see flight options that are on the app and none of the other alternative flights. This limits choice, compared to other travel booking sites.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend6/10

    Share this review:

    High Tech, Dissappointing progress recently

    Reviewed 3 years ago

    Started out strong, but the company’s work quality and responsiveness have dropped the last few years. The new changes are getting to a point of being comically bad.

    Pros

    We selected this for the integration to company card, the ease of tracking, creating, and approving expenses. It has done all of those very well. It helped us out greatly as a small company trying to manage company cards for over half the company. The pricing model is small business friendly and helps it retain value for almost any business that has started with it.

    Cons

    Since SAP has purchased them the user experience has gone down hill and is starting to plummet. The latest update is due to be forced on users first quarter this year. It is terrible, not a single redeeming feature and a huge step backwards for user experience. It is very error prone, makes viewing and accessing information almost impossible, and is single handled the worst change I have been seen...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Easy to use and a great phone app

    Reviewed 3 months ago

    Total peace of mind when it comes to reimbursement of charges on my company travel card and purchasing card.

    Pros

    I would say my company made a good choice with SAP Concur for expense reporting. 1) Since it is so well integrated with the company policy, I am only given options for airlines, rental cars and hotel that the company approves. All I need to do to book is simply click. 2) All receipts can be easily be tracked. The phone app is so convenient that I just take a picture of the receipt, for say a meal,...

    Cons

    The only thing I can say that could improve is some menu options may not be exhaustive or may have multiple correct options. For example, one discrepancy I had in the past was, it was not clear to me under which category my expense fell under. However, this was such a minor issue that all I had to do was just switch it to the right category after advice from the accounting department. The expenditure in this case was related to conference related registration fee.

    SAP Concur FAQs and common questions

    SAP Concur has the following pricing plans:
    Pricing model: Subscription
    Free Trial: Available


    SAP Concur has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


    SAP Concur supports the following languages:
    Danish, Dutch, English, Norwegian (Bokmal), Korean, German, Chinese (Traditional), Italian, Swedish, Spanish, Japanese, French, Polish, Czech, Indonesian, Chinese (Simplified)


    SAP Concur supports the following devices:
    Android, iPhone, iPad


    Yes, SAP Concur has an API available for use.


    SAP Concur integrates with the following applications:
    Intuit Data Protect for QuickBooks, Sage Intacct, QuickBooks Online Advanced, Avalara, ADP Workforce Now, NetSuite, Workday Financial, Workday HCM, Salesforce App Cloud, Microsoft Dynamics GP, Microsoft Excel


    SAP Concur offers the following support options:
    Phone Support, Email/Help Desk, Chat, Knowledge Base

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