SAP Concur Pricing, Features, Reviews & Comparison of Alternatives

SAP Concur

Travel, expense and invoice—automated and in control

4.22/5 (1,285 reviews)

SAP Concur overview

What is SAP Concur?

SAP Concur is the world’s leading provider of integrated travel, expense, and invoice management solutions, driven by a relentless pursuit to simplify and automate these everyday processes. With SAP Concur, a top-rated app guides employees through every trip, charges are effortlessly populated into expense reports, and invoice approvals are automated. By integrating near real-time data and using AI to audit 100% of transactions, businesses can see exactly what they’re spending without worrying about blind spots in the budget. SAP Concur solutions eliminate yesterday’s tedious tasks, make today’s work easier, and help businesses run at their best every day.
www.concur.com

Pricing

Starting from
$8/month
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China and 5 other markets, India, Japan, Germany, Brazil, Mexico

Supported languages

English, Chinese (Simplified), Chinese (Traditional), Czech, Danish and 11 other languages, Dutch, French, German, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Spanish, Swedish
SAP Concur screenshot: Concur desktop - Integrated travel and expense applicationTake a Look Around Concur Travel and ExpenseSAP Concur screenshot: Get the reports you need - Use Analytics from SAP ConcurSAP Concur screenshot: SAP Concur Mobile AppSAP Concur screenshot: Mobile receipt capture - Snap a picture of your receipt from your smartphoneSAP Concur screenshot: Tablet - Manage expenses from anywhereGlobal Travel and Expense Innovation with SAP Concur

SAP Concur user reviews

Value for money
Features
Ease of use
Customer support
  4.0
  4.1
  4.0
  3.9
Daniel Long

SAP Concur

Used weekly for 6-12 months
Reviewed 2019-12-03
Review Source: Capterra

overall, I really think this product is great and a huge improvement from our previous tool.

Pros
it is easy to upload receipts and match to my expenses, either via image or pdf document. the mobile app is a life saver for someone that has trouble with keeping receipts.

Cons
My only complaint is that you can't apply the same image to multiple expenses. This is especially frustrating when you have to split an expenses.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Renaud Maloberti

Fully featured , comprehensive app

Used weekly for 2+ years
Reviewed 2020-10-06
Review Source: Capterra

Have been using concur for many years in small or large businesses. Product is relatively easy to use for the amount fo features it has. Very comprehensive. Has evolved nicely.

Pros
Full feature, relatively easy to use and integrate. Nice evolution from the beginning Good mobile application Adding features regularly

Cons
Can be slow to use Not always very intuitive Credit card integration may not be flawless While using the trip booking system, does not always display all options, hence takes longer than necessary

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 8/10

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Rose Neville

Not what was described but useful in some aspects for invoice processing

Used daily for 1-2 years
Reviewed 2018-05-19
Review Source: Capterra

It keeps all of our invoices in one place.

Pros
Concur keeps all of our invoices in one place and allows all of our teams to review them without the hassle of invoices getting lost in the abyss of never-ending emails. Allows for comments from each user which can be viewed by all who receive the inv. Inv PDF can be downloaded and replaced, Inv extract captures each invoice line in excel which is useful. Duplicate inv. feature works great when OCR gets inv number right. Ability to edit invoices is great and we can see who changed what and the date using the audit trail but we can't export or capture this info.

Cons
It takes a min of 2 days to get an inv into the system but often takes longer and has taken up to 8, system often duplicates invoices or does not ever show up even though we get confirmation so we can't have them sent directly to concur, OCR sftw is not good, requires manual review. PO's don't work if you have to revise them. PO import also doesn't fully work and retains old info after updated. Thus PO/inv matching is useless. Does not offer inv. tracking so we still manually track them. No way to determine inv time w/ each employee or turnover time in a rept or export due to "system limitations." No useful/functional reporting. Auto routing does not work on project basis so we must manually route. No way to capture approvals w/ inv so we must screenshot every one and attach to PDF download. Can't use approval flows for projects and have to approve through comments and manually route. Employees can't see invoices after passing them to next person so finance still has to manually send copies upon request. System offers restrictions but all employees can access and change these settings eventhough they are not set as an admin and are supposed to have restrictions, which means they could bypass final review by accounting. Employees often chance currency type for other countries not knowing we pay in USD only, we can't lock this so the export fails if we don't catch it and finally; it took almost 4 months to get up and running w/ concur so we didn't even get to use free trial.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 1/10

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Jennifer Jian

Significantly Reduced Company's Risks

Used weekly for 6-12 months
Reviewed 2020-09-08
Review Source: Capterra

Overall, the system is great for what we wanted to do (made the whole payments process more streamlined, reduces risks, provides audit trail, etc.) and at a great price point with great support!

Pros
Relatively simple to set-up (incl. expense accounts, users, ACH, etc.). The implementation team on SAP Concur was great and made sure we have the functions we need and provided guidance/training to make sure we know how the system works. Excel integration to our accounting platform, Xero, is relatively easy to manage/process. I haven't looked into the XERO-SAP Connector app, but will do so in the near future. The multi-user approval flow allows invoice owners to input the invoices they are responsible for and then goes to relevant department head for review/approval and finally to senior management for expenses greater than a certain amount -- the process greatly reduces our risk exposure and allows relevant parties visibility into the expenses. Great troubleshooting team that responds quickly and resolves issues on a timely basis.

Cons
The application does not allow payments in foreign currency. I was directed to their partner, PaymentsHub, for this, but as of now, I'm still trying to get that system set-up because of issues with the bank.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Lashundra Coakley

Concur for travel expense

Used weekly for 2+ years
Reviewed 2019-11-26
Review Source: Capterra

Being able to load receipts and not having to keep up with them. Recently we have added tripit to it. To make our travel booking easier. It had truly been a great asset to our company.

Pros
We use to have to do our expense Report by hand but now with concur the process is done in no time.

Cons
The mileage tracker in my opinion still needs a little work.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

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SAP Concur pricing

Starting from
$8/month
Pricing options
Subscription
Free trial
View Pricing Plans

Small business: $8 per month / employee

Get quotes online for the Standard, Concurforce, Professional and Premium editions.

SAP Concur features

API
Accounting Integration
Activity Dashboard
Audit Trail
Automatic Notifications
Billing & Invoicing
Compliance Management
Customizable Reporting
Data Import/Export
Electronic Payments
Expense Tracking
Invoice Management
Invoice Processing
Multi-Currency
Reporting & Statistics
Third Party Integration

Accounting Management (205 other apps)
Financial Analysis (147 other apps)
Real Time Data (159 other apps)
Workflow Management (174 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for SAP Concur

Key features of SAP Concur

  • APIs / Integration
  • Add car mileage to expense report
  • Airline ancillary fee capture
  • Approve or reject expense reports
  • Automatic payment capability
  • Bank / Credit Card Integration
  • Capture data from flights, hotels and rental cars
  • Capture receipts with mobile devices
  • Central travel dashboard
  • Complex Approval Workflow
  • Compliance management
  • Concur messaging
  • Currency Conversions
  • Embedded AI / Machine Learning
  • Employee Reimbursement
  • Expense reports
  • Expenses and spend reports
  • Flight alerts and alternate flight options
  • Gamified rewarding
  • Integrate travel, expense and invoice data
  • Interactive dashboards
  • Invoice Creation and Delivery
  • Mileage Tracking
  • Project Accounting / Revenue Recognition
  • Smart Categorization
  • Submit detailed spend requests
  • TMC data integration
  • Team calendar
  • Travel Itinerary and Flight Status Updates
  • Travel management
  • Upload IRS compliant images
  • Upload receipts
  • Vendor normalization
View All Features

Benefits

Global Solution: Concur supports multiple currencies and languages. It automatically calculates currency exchange rate, car-mileage allowances and VAT/GST/HST/FBT.

Data Capture: Concur combines TMC, expense, invoice and credit card data into one system. Matching data from receipt images and travel companies with credit card data for accurate expense reporting.

Gamification: Concur TripLink uses a gamification approach to rewarding and recognizing employees efforts to keep travel expenses down,.

Concur Messaging: This feature provides a platform for employees and management to communicate through data feeds, itinerary sharing, location mapping, get alerts, detect rick and more.

Travel Planning: Concur sends real-time flight alerts for delays, cancellations and gate changes. If your flight is delayed or cancelled lets you view alternate flight options and informs of eligibility for a flight refund

Concur TripIt: This is a free solution that makes travel planning more streamlined with tools to book flights, hotels, restaurants, events, and activities. This tool creates a single itinerary for all your business trip activity.