Each employee is able to assign their own expenses to the correct project and then break it out for the correct department expense. We have all of our transactions automatically uploaded into our system so I know if an employee forgets to turn in expenses. This is a very beneficial aspect of the software that I would not want to lose.
Pros
I have been using this software for 3 years now and rarely ever have service issues. When I do have an issue, the tech support team at ExpensePoint takes care of it immediately. I like the functionality of the software and ease of use, but what I like most is the people in tech support. The expense reporting needs of our company can be complicated, but the tech support team has always been able to create something for us to make it easier.
Cons
We are limited to to a certain credit card company that will allow us to have our transactions automatically uploaded.
Dear Trey,
Thank you for taking the time to review ExpensePoint. We appreciate your generous feedback. I will be sure to let our support team know they are doing a great job. Your business is important to us and we are so happy to hear that this software has helped to automate your processes with the different functions and ease of use. Thanks again and have a great day.
Respectfully yours,
Sherry McKeen VP-Global Client Relations
Rating breakdown
Likelihood to recommend: 10/10
The end user benefits tremendously from not having to carry multiple receipts in their possession. The administrator doesn’t have stack of paper sat on the desk The accountant can automatically sync the claims with our ERP. These are all savings of NVAT with no negative impact on our administration at all. It’s a win/Win
Pros
The accuracy of the receipt reading is second to none that I have ever experienced with other suppliers.
Cons
I would like for it to automatically take daily values down to a pre-set amount if the end user exceeds an allowance. It doesn’t do this, but neither does ay other system. I hope that the industry best practice will change to suit.
Dear Thomas,
On behalf of the ExpensePoint team I would like to thank you for your generous review. Simply the best is a great accolade! The benefits you have mentioned are why we created this expense management solution. To have you articulate that, is a win for us. I will forward your suggestion for automation to our Development Team. We thank you for your feedback and your business.
Kind regards,
Sherry McKeen-VP-Global Client Relations
Rating breakdown
Likelihood to recommend: 10/10
The customer service has been outstanding - responsiveness, knowledge, caring. It was everything we hoped for when we signed up!
Pros
Expense Point has simplified a process for our company that had become very cumbersome for all - staff members needing to submit reports, approvers, and the accounting department. We have offices in more than one location, so getting the needed reports and supporting documents to the correct person was much more difficult than it should have been.
Cons
As with any new software and process, there is a learning curve. We just completed our first month using the system. It went very well with minimal issues to correct. I am confident that it will only get easier going forward.
Rating breakdown
Likelihood to recommend: 10/10
Very positive experience. Our implementation specialist was always prompt to return calls or emails and took the time to make sure everyone understood the program. I am thankful to have ongoing support so that we are not left to fend for ourselves after we are up and running.
Pros
Tutorials and support can't be beat. Software is very easy to use.
Cons
Unable to automatically live feed credit card into program - this is through no fault of ExpensePoint. the problem is our particular credit card company does not allow this feature.
Dear Andrea,
Thanks for taking time to review ExpensePoint and for such an amazing rating! We are pleased to hear that you find the program easy to use and that your support experience has been very positive. I will be sure to let our support team know about your kind words. Thank you for choosing ExpensePoint. We appreciate your business.
Best wishes,
Sherry McKeen
VP of Client Relations
Rating breakdown
Likelihood to recommend: 10/10
The system freezes up when you try to create a report. To work around this, I put my receipts in the receipt "Wallet". When I try to create an expense, it links the wrong receipt with my entry. I wish they wouldn't have rushed to bring this system to market. Maybe a competitor of theirs will take their idea and actually make a program that works...
Pros
It is a good idea, take a picture of a receipt and it will capture the data and make expense reports easy.
Cons
It totally fails at accomplishing what it sets out to do. I think they rushed the software to market. It needs to have the bugs worked out of the system.
Dear David,
Thank you for submitting your review of ExpensePoint. I am so very sorry to hear of your recent negative experiences with our system. As a constant heavy user myself I too would be quite frustrated if I was experiencing these kinds of issues. We really pride ourselves in offering our clients the very best world class customer service and support which the majority of our reviews will attest to. To this end we want to absolutely ensure that you are taken care of to the highest of standards. I have personally reached out to our Manager of Global Support Services, Theresa Hicock and Theresa will be reaching out to you directly to help remedy problems that you are experiencing. Myself and my team are 100% committed to making your experience with ExpensePoint positive and hopefully '5 star' worthy.
Kindest regards,
Paul Ansloos - Vice President - Global Sales & Marketing.
Rating breakdown
Likelihood to recommend: 0/10
All the features including unlimited monthly expense reports for $7.50 per month.
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