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inconnect Logo

Make Contact. Do Business.

Table of Contents

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inconnect - 2026 Pricing, Features, Reviews & Alternatives

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: March 2026

inconnect overview

What is inconnect?

inConcert Omnichannel Contact Center is a full-featured contact center solution, supporting voice and video calls, digital channels, self-service, social media and more. The software aims to provide an outstanding experience and transform every customer interaction.

inConcert is an omnichannel contact center solution that offers a universal, intelligent and integrated platform for all customer interaction channels. inConcert enables businesses to manage multiple self-service channels, such as email and web chat, alongside automated call handling with Interactive Voice Response (IVR) and Automated Call Distribution (ACD), while video is supported through real-time videoconferencing. Available as a cloud or on premise solution, inConcert is designed to automate customer communication and help deliver superior customer service.

Starting price

1flat rate /
per month

Alternatives

with better value for money

inconnect’s user interface

Ease of use rating:

inconnect reviews

Overall rating

3.9

/5

19

Positive reviews

78

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend0.78/10
Rating distribution

5

4

3

2

1

4

11

3

1

0

Who uses inconnect?

Based on 19 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Higher Education
Computer Software
Government Administration
Banking
Others

Use cases

Call Center
Contact Center
Call Recording
IVR
Telephony

inconnect's key features

Most critical features, based on insights from inconnect users:

Queue management
Call monitoring
Caller id
Reporting/Analytics
Call recording
Dashboard
IVR
Call scripting

All inconnect features

Features rating:

A/B testing
Access controls/permissions
Activity dashboard
Activity tracking
Ad hoc query
Ad hoc reporting
AI copilot
AI/Machine learning
Alerts/Escalation
Alerts/Notifications
Answering machine detection
API
Appointment management
Appointment scheduling
Archiving & retention
Audience targeting
Audio capture
Augmented analytics
Auto-Dialer
Automated responses
Automated routing
Automatic call distribution
Automatic outbound dialer
Autoresponders
Blended call center
Callback scheduling
Call center management
Call disposition
Caller id
Call list management
Call logging
Call monitoring
Call recording
Call reporting
Call routing
Call scheduling
Call scripting
Call tagging
Call tracking
Call tracking metrics
Call transcription
Call transfer
Call whispering
Campaign analytics
Campaign management
Campaign scheduling
Campaign segmentation
Canned responses
Chatbot
Chat/Messaging
Chat Transcript
Code-free development
Collaboration tools
Communication management
Compliance management
Computer telephony integration
Conferencing
Configurable workflow
Contact database
Contact management
Contextual guidance
Conversion tracking
CRM
Customer communication
Customer database
Customer experience management
Customer history
Customer segmentation
Customer Service Analytics
Customer support
Customer surveys
Customizable branding
Customizable Caller ID
Customizable fields
Customizable forms
Customizable reports
Customizable templates
Dashboard
Dashboard creation
Data connectors
Data extraction
Data import/export
Data mapping
Data security
Data storage management
Data synchronization
Data transformation
Data visualization
Document management
Document storage
Drag & drop
Email Automation
Email management
Email templates
Email tracking
Engagement tracking
Event triggered actions
Feedback management
File transfer
For cloud phone systems
For developers
For ecommerce
For sales/marketing
For sales teams/organizations
Geotargeting
Help desk management
Inbound call center
Integrations management
Intent recognition
Interaction tracking
Interactive content
IVR
Key performance indicators
Keyword tracking
Knowledge base management
Language detection
Lead capture
Lead distribution
Lead generation
Lead management
Lead nurturing
Lead qualification
Live chat
Machine learning
Manual dialer
Marketing automation
Message personalization
Metadata management
Mobile access
Monitoring
Multi-Campaign
Multi-Channel communication
Multi-Channel data collection
Multi-Channel management
Multi-Channel marketing
Multi-Language
Multiple data sources
Multi-User collaboration
Natural language processing
Offline form
OLAP
On-Demand communications
On-Demand recording
One-to-One messaging
Open rate tracking
Outbound call center
PBX
Performance management
Performance metrics
Personalization
Pipeline reports
Power dialer
Pre-Configured bot
Predictive analytics
Predictive dialer
Pre-recorded messages
Preview dialer
Process/Workflow automation
Product recommendations
Progressive dialer
Prospecting tools
Publishing/Sharing
Quality management
Queue management
Real-Time analytics
Real-time consumer-facing chat
Real-time conversations
Real-Time data
Real-Time monitoring
Real-Time notifications
Real-Time reporting
Recording
Reporting/Analytics
Reporting & statistics
ROI tracking
Role-Based permissions
Sales forecasting
Sales pipeline management
Scheduled messaging
Scheduled recording

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Ease of Use
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inconnect pricing

Value for money rating:

Starting from

1

Per month

Flat Rate

Pricing details
Subscription
Free trial
Free plan
Pricing range

User opinions about inconnect price and value

Value for money rating:

inconnect integrations (5)

Integrations rated by users

We looked at 19 user reviews to identify which products are mentioned as inconnect integrations and how users feel about them.

WhatsApp logo
WhatsApp

Integration rating: 4.0 (3)

Control room management of panic alarms

Verified reviewer profile picture

Marizel J.

General Manager

Twitter/X logo
Twitter/X

Integration rating: 5.0 (1)

Instagram logo
Instagram

Integration rating: 5.0 (1)

Other top integrations

inconnect support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
Knowledge Base

Training options

Webinars
In Person
Live Online
Documentation
Videos

inconnect FAQs

Q. Who are the typical users of inconnect?

inconnect has the following typical customers:
Large Enterprises, Small Business, Mid-size Business

These products have better value for money


Q. What level of support does inconnect offer?

inconnect offers the following support options:
24/7 (Live rep), Knowledge Base

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