Reduced cost by approx. 20%, high self-service usage and acceptance in the teams, good user experience.
Pros
Set-up and usage very straightforward and easy. Intuitive functionality and great acceptance in the team. Outstanding customer service with very quick reaction times and well qualified staff.
Cons
No real cons. At the very beginning some integration work needed on our side reg. accounting, all went quick and easy.
Rating breakdown
Likelihood to recommend: 9/10
After a long search for a tool we decided for L&P as our one-stop-shop for business travel. Competitors were attractive at first sight from a user perspective but didn‘t help us in regards to internal processes like HR, controlling, etc. At the time none of the competitors suited (German) entreprise customer needs
Pros
I see L&P as the only product in the market both focusing on great user experience AND process integration on the backend side. We also experienced significant cost effects due to the usage of L&P throught the company.
Cons
The mobile app was not so good in the beginning. But feedback was transformed into solutions rapidly.
Rating breakdown
Likelihood to recommend: 10/10
All in all the tool is very good and the support and customer service team is great! The filter options for us are too less. Would be much more easier to have an option to filter all rowes in the Accounting window. For example to filter all rooms in Munich in Berlin for 1 year was not able to be done by us. If our Procurement Team wants to know details to get new hotel prices it takes too long to get informations. If that would be changed a big step is done Thank you
Pros
It is a nice and easy tool. We enjoy the fast responses if we need your help and that you are working on getting better and better.
Cons
For admins it is not possible to filter features for reports or sort and export files.
Rating breakdown
Likelihood to recommend: 7/10
A huge benefit is the accounting procedure - no longer credit cards needed, weekly billing is very helpful for us. It would be fine if it could be possible in the future to cancel flights within the software or the app. Furthermore, it would be a benefit for our employees if the refund-procedure of canceled flights could be handled in a faster way, this often takes too long. But overall we are very happy with our decision.
Pros
Easy to use. Easy way to work with the Lanes & Planes App. User-friendly usability. Good workflow for our accouting-team. Transparent way to handle the invoices. Much cheaper than our previously used product since Lanes & Planes no longer used the Amadeus system.
Cons
Friendly support and contact persons, they always try to help fast in case any user or admin-support is needed. Contact Persons are trying to find indiviudual solutions for our workflows. The increase of businness hours of the support team was a huge benefit for your employees.
Rating breakdown
Likelihood to recommend: 10/10
Highly recommend the solution. Great tool and great service.
Pros
Only true full-service solution which helps to widely automate the corporate travel process including cost management. Eases travel for all employees while reducing hidden costs of travel. Seamless integration into finance backend. App which helps to reduce receipt handling.
Cons
They keep adding features and improving on a day to day basis. Nothing we really miss at this point in time.
Rating breakdown
Likelihood to recommend: 10/10
Contact Lanes & Planes directly for detailed pricing information.
Australia (English)
Canada (English)
Deutschland (Deutsch)
United Arab Emirates (English)
España (español)
France (français)
Ireland (English)
México (español)
Nederland (Nederlands)
New Zealand (English)
Österreich (Deutsch)
Portugual (Português)
Singapore (English)
South Africa (English)
United Kingdom (English)