App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
Softdial Contact Center
5
4
4
0
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
All blended omnichannel CCaaS cloud contact center platform
Table of Contents
Is this product right for your business?
Find out with a
Softdial Contact Center - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: December 2025
Softdial Contact Center overview
What is Softdial Contact Center?
Softdial Contact Center (SCC) manages communication of all media types like voice, chat, email, SMS, social, and video, automatically blending and load balancing all contact sessions between all agents, all queues, and campaigns with its one-of-a-kind automatic session distributor.
The versatile agent desktop handles multiple simultaneous live contact sessions including inbound/outbound voice. Agent and supervisor desktops can be fully customized with language, branding, 3rd party applications, websites, anything.
SCC features sophisticated inbound routing, world-renowned predictive dialing, in-depth reporting, screen and voice recording, workforce management, IVR, AI, and stores customer history to display to agents.
SCC is a full-service platform. It has the flexibility for CCaaS partners to customize on a tenant-by-tenant basis. Being modular in nature and featuring a comprehensive API library, partners can swap in and out 3rd party applications. The architecture is also well-suited to integrators who want to integrate elements of SCC into their own solution.
Quick and easy to deploy in cloud or on-premise, it handles multiple tenants and is built from the ground up to scale up or down as needed.
Softdial Contact Center’s user interface
Softdial Contact Center reviews
Overall rating
5.0
/5
4
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend1.00/10
5
4
3
2
1
4
0
0
0
0
Softdial Contact Center's key features
Most critical features, based on insights from Softdial Contact Center users:
All Softdial Contact Center features
Features rating:
Softdial Contact Center alternatives
Softdial Contact Center
Starting from
0.01
Bitrix24
Starting from
69
Per month
JustCall
Starting from
29
/user
Per month
Five9
Starting from
119
Per month
Softdial Contact Center pricing
Value for money rating:
Starting from
0.01
Per Feature
User opinions about Softdial Contact Center price and value
Value for money rating:
Softdial Contact Center support options
Typical customers
Platforms supported
Support options
Training options
Softdial Contact Center FAQs
Q. What level of support does Softdial Contact Center offer?
Softdial Contact Center offers the following support options:
24/7 (Live rep), Knowledge Base, Email/Help Desk, Phone Support