I'm an internal auditor and have been using SOXHub for 4 months now. You don't need to be a tech master to navigate through the software, since everything is web-based and support is just a phone call away.
The initial process of setting up controls and linking things around can be a bit tricky, but after awhile, everything will come together and make sense. The Dashboard provides a quick and easy way to show what controls are effective and what controls are ineffective. Navigating through everything is a breeze as you can sort my controls, types, control owners, who tested the controls, who reviewed the controls, etc.
There's so much functionality involved such as creating specific rules for control owners, external auditors, and system admin. Additionally, you can run reports with specific parameters, to get a quick listing of whatever you are looking for.
I really enjoy the WorkStream, which allows you to create tasks for control owners and have them upload their PBCs. It's a good way to keep track of who needs to complete what and also provides a deadline for such individuals to complete their assigned tasks.There's also a neat feature where you can "@username" someone and communicate any questions or concerns you may have. I've done this with my HR Manager, and she thought SOXHub was pretty cool for doing this since emails tend to get lost in the clutter. We also provided this access to our external auditors, and they were able to make their PBC requests and get in touch directly with the control owners, without sending emails. The feedback I received from an individual from Treasury had been positive, as she was happy that the external auditors weren't constantly parading around her desk for requests.
Some minor suggestions I have would probably be in regards to the Narratives. The current functionality of editing your narratives is limited to a few general editing tools, but that's understandable since this is not Microsoft WORD. If you are nit-picky on how you like to format things, this can become a nuisance, but updates are along the way.
I've talked to the SOXHub support, including James Im, who by far is very helpful, on things that can improve upon. The folks here are constantly listening and taking feedback on what they can do to make SOXHub better. I've offered a few suggestions on features I'd like to see, and within a month or so, the feature was implemented.
All-in-all this is a great software. Thank you!
Value for money
Ease of use