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Government Software with Incident Management (2026)

Last updated: April 2026

Government Software Key Features

    Based on 425 user opinions, we identified 6 features that are important for any product in Government Software

  • Reporting & Statistics

    Collection, analysis & representation of numerical data and generation of reports to understand various patterns

    Average user rating

    4.3

  • Access Controls/Permissions

    Define levels of authorization for access to specific files or systems

    Average user rating

    4.7

  • Compliance Management

    Track and manage adherence to policies for any service, product, process, or supplier

    Average user rating

    4.4

  • Workflow Management

    Create, design and manage workflows for repetitive tasks

    Average user rating

    4.5

  • Activity Dashboard

    Dashboard to view the status of ongoing processes, identify current incidents and track past activities

    Average user rating

    4.5

  • Document Management

    Store, manage, and track all electronic documents in a centralized location

    Average user rating

    4.4
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User rating

23 software options

Jotform logo

Cloud-based form builder tool for digital forms.

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Keep Government data secure with Jotform's digital solutions.

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Salesforce Service Cloud logo

AI powered customer service management platform

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Agentforce Service is a customer service platform offering seamless support across channels like contact centers, field service, HR, and IT. It integrates human agents with AI on a unified platform to personalize interactions. Features include omni-channel engagement, case management, knowledge bases, and analytics tools, enabling organizations to enhance team performance and customer satisfaction.

Read more about Salesforce Service Cloud

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Caspio logo

Build online database applications without coding.

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Caspio is the world’s leading NO-CODE platform for building online database applications without having to write code.

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Daruma logo

Software to automate quality management processes.

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Daruma software computerizes quality management and continuously improves business processes. Based on the international standard ISO 9001:2015, it is designed to save time and optimize processes to implement an integrated management system.

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Rave Alert logo

The leading FedRAMP-authorized mass notification system

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Rave Alert is the leading FedRAMP-authorized mass notification system to inform and notify the people you protect and/or care about.

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BOSS811 logo

BOSS811 - A Cloud based One Call Ticket Management Solution

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BOSS811 is Cloud based One Call Ticket Management Solution for the Damage Prevention Industry. BOSS811 increases efficiency, reduces cost, is easy to use, and enables the Public Sector manage excavation requests. BOSS Solutions also provides an award winning Help Desk Software solution.

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Diligent One Platform logo

Cloud-based audit, risk and compliance management platform.

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Diligent One Platform is a cloud-based governance, risk management, and compliance (GRC) solution designed to help professionals manage and streamline operations related to auditing, risk assessments, investigations, forensics, and more.

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Cority logo

Cloud-based EHS management software

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Cority's Government solutions offers tools for regulatory compliance, risk management, and public health. From tracking and reporting to ensuring transparency, our software empowers government agencies to streamline processes, mitigate risks, and promote public safety. Cority is FedRAMP certified.

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Aptien logo

Employee management and office collaboration suite

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Set of comprehensive backoffice solutions for public administration and offices. Governance, assets, contracts, stamps, job decription, risk management and more

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CivicPlus SeeClickFix 311 CRM logo

311 request and work management application

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SeeClickFix 311 CRM enables efficient resident-government communication, streamlining request management and enhancing engagement with reporting tools.

Read more about CivicPlus SeeClickFix 311 CRM

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Emvisage logo

Emvisage automates even the most challenging workflows.

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If your workflow is complex, time consuming and involves 30 or more people - then Emvisage is for you. Emvisage centralises all job information, making it easy to share information between operations and the field, automate workflow, field reports, site inspections, customer communications and more.

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CityReporter logo

Enhanced Operations. Smart Cities. Safer Communities.

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CityReporter Software empowers local governments with integrated asset tracking, digital inspections, work order management, and e-permitting tools. Features include mobile access, real-time reporting, GIS mapping, and citizen self-service portals for efficient, transparent municipal operations

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Novo Solutions logo

Asset & Work Order Management

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User-friendly and flexible web and mobile Asset, Work Order and Customer Service solution. Geo-tag and map assets. Schedule Preventative Maintenance.

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GovQA logo

Knowledge base and help desk software

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GovQA is a knowledge base software that helps governmental organizations to streamline processes related to public records management, monitor subpoenas, track legal holds, handle compliance, and more from within a unified platform. With the correspondence module, elected officials can handle requests and communications with attorneys, media, legislative bodies, government agencies, and the public.

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CivicPlus Community Development logo

Inspection and code enforcement software

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Community Development offers features that are available as either stand-alone modules or an integrated suite. It helps businesses conduct and schedule one-time and cyclical reoccurring inspections across their organization.

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Fieldshare logo

One Platform for ARO, Site Closure, and Field Activities.

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Fieldshare helps government teams manage assets, programs, and projects with transparency. It centralizes data, budgets, and reporting, supporting compliance, public accountability, and informed planning across departments and jurisdictions.

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UtiliSync811 logo

Document management software for municipalities

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UtiliSync811 is a fieldwork scheduling and document management solution for municipalities and utility owners.



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AppBase DCM & BPM Platform logo

AI supported low-code platform for case management solutions

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Eccentex delivers next-generation dynamic case management and business process automation solutions that are enhanced by Eccentex AI Services to help brands and government entities achieve results quickly and easily.

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RFAM logo

Preventative Maintenance Software designed for Facilities

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RFAM is a preventative maintenance solution built to improve the operation and management of recreation facilities and open spaces.

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SpheraCloud logo

Cloud-based enterprise sustainability management solution

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SpheraCloud is a cloud-based enterprise sustainability management solution that enables businesses to manage their performance and achieve their sustainability goals.

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Fluentgrid Actilligence logo

Actilligence: Rapid COTS for Integrated Operations

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Fluentgrid Actilligence prime COTS platform for rapid system solutions like Integrated Operations Center, spanning industries. Seamlessly merges diverse data, events, alerts, audio, video, enabling remote field control. Offers integration, visualization, analytics, incident, SOP for emergencies.

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Citywide Permitting logo
(0)

Permits, planning and licensing - done faster.

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Citywide Permitting is a cloud-based digital solution for permitting, planning, and licensing requirements. Users can manage records on a unified platform.

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Seerist logo
(0)

Act today and prevail tomorrow.

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Seerist combines adaptive artificial intelligence with localized geopolitical risk expertise.

Sift through the noise of global chatter, forecast potential threats, and offer insights enabling reliable decision-making when it matters most.

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