getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categoriesBlog & researchAbout us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Government Software with Service Request Management (2026)

Last updated: April 2026

Government Software Key Features

    Based on 425 user opinions, we identified 6 features that are important for any product in Government Software

  • Reporting & Statistics

    Collection, analysis & representation of numerical data and generation of reports to understand various patterns

    Average user rating

    4.3

  • Access Controls/Permissions

    Define levels of authorization for access to specific files or systems

    Average user rating

    4.7

  • Compliance Management

    Track and manage adherence to policies for any service, product, process, or supplier

    Average user rating

    4.4

  • Workflow Management

    Create, design and manage workflows for repetitive tasks

    Average user rating

    4.5

  • Activity Dashboard

    Dashboard to view the status of ongoing processes, identify current incidents and track past activities

    Average user rating

    4.5

  • Document Management

    Store, manage, and track all electronic documents in a centralized location

    Average user rating

    4.4
1 filter applied

Features

Integrated with

No filters available

Pricing model

Devices supported

Organization types

User rating

17 software options

Salesforce Service Cloud logo

AI powered customer service management platform

learn more
Agentforce Service is a customer service platform offering seamless support across channels like contact centers, field service, HR, and IT. It integrates human agents with AI on a unified platform to personalize interactions. Features include omni-channel engagement, case management, knowledge bases, and analytics tools, enabling organizations to enhance team performance and customer satisfaction.

Read more about Salesforce Service Cloud

Users also considered
BOSS811 logo

BOSS811 - A Cloud based One Call Ticket Management Solution

learn more
BOSS811 is Cloud based One Call Ticket Management Solution for the Damage Prevention Industry. BOSS811 increases efficiency, reduces cost, is easy to use, and enables the Public Sector manage excavation requests. BOSS Solutions also provides an award winning Help Desk Software solution.

Read more about BOSS811

Users also considered
GovPilot logo

e-Government management solution

learn more
GovPilot is an e-government management solution designed to help government organizations streamline and manage their operations with workflow automation, reporting and analytics, constituent engagement tools, and more. Tablet and smartphone apps allow users to access and manage data on-the-go.

Read more about GovPilot

Users also considered
CivicPlus SeeClickFix 311 CRM logo

311 request and work management application

learn more
SeeClickFix 311 CRM enables efficient resident-government communication, streamlining request management and enhancing engagement with reporting tools.

Read more about CivicPlus SeeClickFix 311 CRM

Users also considered
AMCS Fleet Maintenance logo

Fleet maintenance software for transportation industry

learn more
AMCS Fleet Maintenance software helps surface vital information for transportation and operations managers to control and manage costs and operational readiness of fleets and other assets.

Read more about AMCS Fleet Maintenance

Users also considered
Trimble Cityworks logo

Public asset management system for utility agencies

learn more
CityWorks is a cloud-based solution designed to help local governments manage capital assets, communication, and licensing. The GIS-centric platform lets users record infrastructure data in a geodatabase, monitor historical work, identify associated costs, and schedule preventative maintenance.

Read more about Trimble Cityworks

Users also considered
CityReporter logo

Enhanced Operations. Smart Cities. Safer Communities.

learn more
CityReporter Software empowers local governments with integrated asset tracking, digital inspections, work order management, and e-permitting tools. Features include mobile access, real-time reporting, GIS mapping, and citizen self-service portals for efficient, transparent municipal operations

Read more about CityReporter

Users also considered
Novo Solutions logo

Asset & Work Order Management

learn more
User-friendly and flexible web and mobile Asset, Work Order and Customer Service solution. Geo-tag and map assets. Schedule Preventative Maintenance.

Read more about Novo Solutions

Users also considered
CivicPlus Community Development logo

Inspection and code enforcement software

learn more
Community Development offers features that are available as either stand-alone modules or an integrated suite. It helps businesses conduct and schedule one-time and cyclical reoccurring inspections across their organization.

Read more about CivicPlus Community Development

Users also considered
AccessE11 logo

Building Better Communities With Every Interaction

learn more
AccessE11 is a cloud-based software solution that blends innovative issue management, analytics reporting, and citizen engagement features to optimize the relationship between citizens and their municipality.

Read more about AccessE11

Users also considered
AFAS Software logo

Human resources, payroll, and finance management

learn more
AFAS Software is a suite of tools that automates processes for human resources, payroll, & finance management, providing personalized access to the platform for both employees & managers. AFAS features include automated invoice reconciliation, leave and absence registration, payroll analysis & more.

Read more about AFAS Software

Users also considered
iWorQ logo

Community development and public works management

learn more
iWorQ is a cloud-based operations management solution for public works and community development departments. The platform offers tools for managing permits, business licenses, planning and zoning, work orders, fleets, assets, facilities, projects, employees, and more.

Read more about iWorQ

Users also considered
MaintStar Enterprise Asset Management logo

Asset management software for government bodies

learn more
MaintStar Enterprise Asset Management is a GIS cloud-based software that helps public works bodies manage assets via budgeting, project planning, service request routing, and more. It allows municipality employees to schedule preventive maintenance for facilities, equipment, and vehicles.

Read more about MaintStar Enterprise Asset Management

Users also considered
TEKConnectGov logo

Government software built for the city and citizen

learn more
Municipal software built to move cities forward for happier citizens, higher revenues, and less paperwork.

Read more about TEKConnectGov

Users also considered
WebDPW logo

Asset Management and Work Order Software

learn more
WebDPW offers a complete service package for organizations looking to easily automate their operations. Manage your work orders, technicians, inventory and invoices with our easy to use, web-based program.

Easily generate Work Orders And Invoices, manage your Assets, Equipment, Projects and Inventory. WebDPW also links to the powerful BMSI Fund Accounting and other accounting software packages.

Read more about WebDPW

Users also considered
Citywide GIS logo
(0)

GIS and EAM software

learn more
Citywide GIS is a geographic information system that helps municipalities digitalize, monitor, and oversee all assets using a centralized dashboard. Teams can convert elements from aerial imagery or imported GPS data to digital formats for assets, such as structures and roadways, charting new urban areas and geographical attributes.

Read more about Citywide GIS

Users also considered
Citywide Permitting logo
(0)

Permits, planning and licensing - done faster.

learn more
Citywide Permitting is a cloud-based digital solution for permitting, planning, and licensing requirements. Users can manage records on a unified platform.

Read more about Citywide Permitting

Users also considered