Curve Dental Reviews

The software is absolutely beautiful and is well setup for fabulous treatment plan presentations. The software can be accessed from anywhere so when I'm a passenger on the way home, I'm often online via a mobile hotspot updating notes or sending out a claims batch. Since the entire program is web based we don't have to worry about managing a server which cuts down substantially on downtime and IT costs. Gendex x-ray imaging integration is quite good, allowing for direct import of images without a bridge. Curve's customer service is truly the best that I have seen with any software company ever. If there is an issue, Curve will resolve it, usually immediately.

Some of the twain integration is a bit clumsy at the moment, primarily with intra oral pics. Curve is working on a new release however which should alleviate these issues. There are some additional functions that we would like to see with billing, but these are in line with challenges we've faced with other softwares.

Easy to use. Familiar feel. No need for a server for PMS and x-rays.

No option for CBCT backup. Can't be used together with Dental Intel. Default reports sometimes convoluted although you can make custom reports.

It's so user-friendly and you can adjust settings so easy as well.

I think it's too easy to schedule appointments on top of each other. The billing is not easy to read, because it separates it by transaction, and then the transaction is no longer visable after it's paid. There is no way to select a procedure not to be billed to insurance in a billing transaction. You cannot transfer credits between family members in the same account. The tabs in the charting can be...

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We appreciate Raquel's comments. She brings to light a number of topics we'd like to address. - Scheduling Appointments. The flexibility of our scheduler does allow you to schedule on top of other appointments. Long-time customers have not found this to be a negative; however, we understand Raquel's concern and are taking steps to modify this functionality--quite soon, actually. - Invoice Accounting...

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Ease of use, ease of set up, ease of access, ease of communication with support & its visually aesthetic when i show my patients things on the screen.

That I cannot have more than one thing open at a time

From my stand point which is mostly office oriented, I do like the software now that I am more familiar with it. I love being able to see both our locations on one screen and to be able to work at both locations from my office. Reporting is different but I like it. I love being able to navigate all over from the appoinment screen.

I did not like how our training was run. It was very confusing and not hands on. The trainer jumped all over instead of sticking to one thing before it was learned. Our clinic has had the most difficulty. We dont like how the charting is set up to show work that needs to be done vs what has already been done. Colors are faint and runs into another.

The ease of utilization, training is simple, curve community library is amazing with the ability to answer all questions

I have not found one thing I did not like as of yet.

there are plenty of useful parts too Curve i do find the way families are linked isn't the best you should be able to do a notes that go into all familes if it pertains to them. There should be an option just like Pop up bt all family

the lack of family unity also when i reach out for help there is a lot of we are working on it replies. I don't see things always worked out.

We'd love to help. Would you be willing to speak in detail about your concerns? Thanks.

I'm really not sure. It's not a bad software but I just feel like it should have more options to "customize" for each practice needs.

The integration was not the easiest. We brought over our balances from our old software as "converted balances". I don't feel like we were explained how this would affect us as insurance claims were paid. The imaging is still a problem as updates are sent out - this is never smooth. The accounting in still a challenging - "running balance" even when the balance is zero. Insurance processing, insurance claims, when you place Sub on ID where and print the claim, it puts the social security #. We have called several times but it has not been resolved. I ask for an update to download all xrays at one time so I could email to another provider(ex: FMX) but you can only do this when they are in a mount - not individually.

We'd be very happy to speak more in detail to address your concerns. Please let me know if you'd like to discuss this further. Thank you for the feedback.

Easy, simple, always customer support response. Affordable, many features. Ability to text patients from GRO application.

Reports not user friendly, difficult to create. Group messaging/ emailed capable but not practical. Billing/ invoicing is complex

Curve dental is very user friendly, easy to learn to use different features.

The imaging features are very limited. Hopefully they make improvements.

Working out of two offices, it is imperative that we have a cloud based system that allows us to access the same patient information in both places.

Many of the things I originally did not like about the software have been amended. Curve is good with customer service and open to suggestion so we have been able to customize certain things to facilitate our daily use.

What I like best about Curve is the smooth transition to the cloud from an in-house server. I am especially fond of the Curve Capture which pulls twain devices in with ease. The system is so easy to use that it requires very little training for new employees. The support team is always ready to help and never makes the employees feel like they are dumb for asking a question. They also answer quickly, so you don't have to wait hours or days for a call-back.

I would like to see some improvements in the document cabinet. It doesn't feel as organized as I would like and often, when pulling from other software, the naming convention is not what you would want. We spent some time on clean up and it wasn't too terrible.

It looks like a software that was designed today, as opposed to most dental software that looks like Windows 95! It is clean, easy to use, functional and it actually makes sense. Very helpful in day to day dental office operations, simple interface with everything you need right in front of you. Always available everywhere you can open a Chrome browser.

You have to change your mind set if you are used with other clunky software, this one is really easy to use. It's hard to believe things are so easy to do at the beginning. Recently they updated the user roles and permissions and they are confusing now. Also the transition from Dentrix was smooth, got the x-rays and pictures but it didn't transfer the files, we had to copy those manually as Patients had appointments. It's a one time thing but it's worth it

sending forms to pts is really easy with Curve. Using Gro for sending pts text msgs is easy to use.

There are ALOT of features missing that could provide improvements. I have made many suggestions over the last 2 yrs but have yet to see any implemented. It does not make logical sense to be able to have a debit & a credit on the same account at the same time. I really struggled with this when 1st trying to learn Curve. I then learned it & could read it. My most recent dislike is the new changes in billing. It is very difficult to read. Please make changes optional.

We're interested in having a further conversation about your concerns. Would you be willing to talk with us?

I love being able to access all five office schedules at any time from any place where I have my laptop.

Most issues I have had have been MY user issues! I would LOVE to see a "daily diary" with chores like auto/property carriers use to remind adjusters of tasks. When I want to reschedule a cancellation or missed appt, I can't mark it appropriately AND put it in the queue as a quick reminder to call the patient. I know I can run a report, but I'd love to be able to use the queue as a daily diary as well.

Amy! Wow, your comments are much appreciated. I've copied your suggestions into a message to our development team--they are great! As you noted, when it comes to multiple locations Curve Dental can make your job much easier. With all the data at your fingertips in real time, that's gotta be helpful for a team member in your position. Good Neighbor Dental is an awesome organization. Best wishes!

Ability to use the software anywhere there's internet Very easy to learn Nice graphics Ability to email newsletters/mass emails to all patients Unending reports (can customize reports for what you want) Each user can customize their view of the schedule Doctor can limit what parts of the system each staff can change Patient education videos are excellent Ability to upload images (xrays, pictures,...

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Can't use on an iPad (because of Flash) When uploading Xrays to the charts, it takes time and the xrays are in a horizontal line (not mounted). We don't use this feature. We've had trouble with the insurance estimation part--not accurate. The software doesn't allow us to add in codes for different procedures (we have to use what CDT codes are in)...unless we add it as inventory Some of the screen views are slow to load A few times we've clicked out of a chart and lost all of the charted treatment

Cloud access at home makes it easy to check on patients and work remotely. Sleek design and simplistic design makes the main features easy to use.

Making reports can be confusing, some very standard/simple reports not available. Many tweaks and issues that we were told were being worked on havent been resolved in 2.5 years.

The ease of which one can email a receipt to a patient. Ease of scheduling. The playbook dashboards

1.User are unable to make a correction in billing all at once. Right now with each correction it closes and then the user has to open it to correct the next line. 2.Route slip are unavailable. Would be nice even if just online with no printing. 3. The ability to print one visit of a treatment plan does not exist. The user needs to move the treatment to another plan if they wish to just print it alone...

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easy to use , need too many attachment programs to complete tasks

I feel now they are more focus on charging every single improvement instead of improve as a program Customer service is good when you can reach them tickets take too long to be answered sometimes is something that can wait weeks but other is urgent a prompt answer

The automatic back up to the cloud makes us feel very secure. We had a data dump due to a lightening strike a few years ago. We spent many hours working to recover what was lost. With Curve we will never have to worry about that again.

I do not like the redundancy of this software. I spend entirely too much time re-entering the same information. I REALLY hate the insurance part of this software. Updating information is ridiculous! It really stinks that there is no way to update the carrier for a particular group!! We have many patients that come in with a new plan at the beginning of the year. It is miserable trying to make sure that it is updated for everyone in the group individually. Plus it makes for a lot of extra plans in the system..

Hi, Erin! We glad to hear that we've taken away a big concern about data backup and recovery. Of course, we're sorry to hear of your frustration with insurance policies. After reading your comment we feel there may be a way to better efficiency, so we're going to give you a call to discuss. Best wishes!

I like the ease of use from one member to another staff. The appointments, the check out process is quick for the front desk, the integrations flow is quick and easy.

The X-ray automation is cumbersome. The profile head of house hold indication is a bit clunky with respect to the billing. The notes. If you don’t write notes for that day, your notes is recorded for the day you decide to write it. The constant updates with curve capture that affects our X-ray when we needed.

Curve is easy to use. Switching over went very smooth. I like that it is always improving. extra features are great, like, hands free perio charting. Credit card point of sale. electronic claim submission.

We really could use a spanish option for reminders to patients. In imaging the measurement tool is not very good. Imaging loads slow.

I have been a curve customer for 7 yrs. Overall it's a solid platform but I simply cant get over the fact that they jacked my rates by 500%

Here is my gripe and it's a big one. They raise my fee from 250 per month to 1000 per month. They did it because I was not smart enough to lock in a lifetime rate and I have 9 doctors and two locations. They kill me for each doctor per month and no quarter for part time doctors. They used to work with me because they understood the part time folks should be burdened with a full fee. Other issue is they fail miserably with two practices sharing info about patients.

Very user friendly, good price, customer service.

This program cannot be be changed using fields and customization; it needs to be designed for an American office, not Canadian, ie DOB and DOS fields; The very worst feature is trying to build a simple report - it is confusing and time consuming

it’s easy, great support. easy training. recommend to all friends looking for new software.

price, nothing else. sometimes it has been down across america.