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Dentrix Ascend
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based dental practice management software
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Dentrix Ascend - 2026 Pricing, Features, Reviews & Alternatives


All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: January 2026
Dentrix Ascend overview
What is Dentrix Ascend?
Dentrix Ascend is a web-based dental practice management software offering users front office, clinical, and business tools to assist with the running of their practice. Multi-site support allows users to set up unlimited physical practice locations, with separate schedules and reporting, and the ability to share patient records. User roles can be assigned both by location and by user, and a role-based practice overview is shown to each user on login, with the current status of users’ tasks and customized daily to-do lists.
Dentrix Ascend’s patient overviews contain all necessary patient check-in information on one screen, with further information displayed with a single click. Patient profiles enable users to manage patient guarantor and family relationships, track patient referrals, and make a record of conversation notes. With the inbuilt drag-and-drop treatment planner, users can create, present, and schedule cases, and track patients’ acceptance and progress. Users can schedule appointments with specific operatories and providers, enter patient treatment plans, select multiple providers for each appointment, and view patient confirmations. Dentrix Ascend also allows users to manage up to 10 insurance plans per patient, track patient eligibility for treatments, and archive expired insurance plans.
Dentrix Ascend includes customizable clinical charts, where users can add conditions, procedures, and clinical notes, with the option group related procedures together in multi-codes. Medical alerts can be added from the catalog of existing alerts, or custom alerts created. Users can also set alerts as being high priority, making them visible every time a patient’s record is viewed. Perio progress can also be recorded and tracked using the inbuilt perio charts. Recare/recall plans can also be created for each patient, based on various routine treatments. For imaging, Dexis, a cloud-based custom-made imaging solution for Dentrix Ascend, requires no on-premises imaging servers.
Dentrix Ascend includes a drag-and-drop editor for creating customized reports with charts and graphs, which can be exported in multiple file formats. The inbuilt document manager allows users to search, manage and upload documents and images, which can be attached to patient files, and assigned tags for searching. eServices are also included with Dentrix Ascend, enabling users to submit insurance claims electronically and automate patient communication.
Key benefits of using Dentrix Ascend
Users can manage up to 10 insurance policies per patient, track patient eligibility, and archive expired insurance plans.
Unlimited physical practice locations can be created, enabling users to share patient records between practices, while still keeping schedules and reporting separate.
Drag-and-drop report creation allows users to create customized reports, which can be exported in multiple formats.
In patient profiles, users can manage patient relationships (both family and guarantor), track referrals, and include conversation notes.
Document management allows users to upload and manage documents or images, attach documents to patients’ files, and tag files for searching.
Starting price
Pros & Cons


Patient Management
Customer Support
Ascend User Experience
Features
Reports
Complex and unreliable reporting
Dentrix Ascend’s user interface
Dentrix Ascend pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.0
Features
3.9
Ease of use
4.2
Customer support
4.3
Reviews sentiment
What do users say about Dentrix Ascend?
Could use some feature improvements with that and we need a deceased patient status.
Select to learn more
Who uses Dentrix Ascend?
Based on 232 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Dentrix Ascend's key features
Most critical features, based on insights from Dentrix Ascend users:
All Dentrix Ascend features
Features rating:
Dentrix Ascend alternatives
Dentrix Ascend integrations (16)
Integrations rated by users
We looked at 232 user reviews to identify which products are mentioned as Dentrix Ascend integrations and how users feel about them.
Integration rating: 4.5 (2)
“We use Weave as our phone system and it allows us to send out mass texts. Since it is an approved program to be integrated it has access to Ascend's data and we can create lists of who to send the messages to.”
“integrating the forms before we could send them on demand with Ascend was very important. Also have call pop up feature with phones is great.”
Amanda B.
Business Manager
Other top integrations
Dentrix Ascend customer support
What do users say about Dentrix Ascend customer support?
Customer support rating:
We analyzed 30 verified user reviews to identify positive and negative aspects of Dentrix Ascend customer support.
A large number of users highlight quick, helpful, and friendly responses from Dentrix Ascend customer support.
Widespread user sentiment notes multiple support channels, including forums and resource centers, are easily accessible and effective.
A limited number of users report difficulty reaching customer support and dissatisfaction with limited availability or inconsistent help.
Support options
Training options
To see what individual users say about Dentrix Ascend's customer support, check out the review snippets below.
“My overall experience with Dentrix Ascend is good - When we find a glitch or would like to see something change, we are able to get help from customer service quickly. ”
Amber M.
Office Manager
“Customer service is always quick to answer and walks you through your issues until you understand it. ”
Debbie R.
Office Manager
“Can never get ahold of customer support to help with any of the problems.”
Shannon B.
Office Manager
Dentrix Ascend FAQs
Dentrix Ascend has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business
Q. What languages does Dentrix Ascend support?
Dentrix Ascend supports the following languages:
English
Q. Does Dentrix Ascend offer an API?
Yes, Dentrix Ascend has an API available for use.
Q. What level of support does Dentrix Ascend offer?
Dentrix Ascend offers the following support options:
Knowledge Base, FAQs/Forum, Phone Support, Email/Help Desk





















