Review Wave Features

Great support, intuitive interface, integrates into Platinum and website. Also has an app so patients can control their appointments. Appointment reminders go out by email and text from our office phone number that patient's can reply directly to.

Dynamic forms are amazing, but tedious to put together. Could be an easier process.

The idea behind the software is good, their pricing is outrageous for what you actually get if you have more than one office.

The price when adding additional office

Ability for patients to self book their own appointments is excellent. Love that we can text from our own phone number. The texting function and appointment reminders are fantastic. Like all of the features and templates for this.

I do not like the email formatting. The version that we have is not very user friendly and the emails don;t look all that great.

This software is very user friendly and has many options to fine tune it to each individual business. It allows for better communication and less missed appointments. They also offer great customer service.

The campaigns are a little trickier to use but there are more steps involved.

The integrated prompt and ability for patients to rate and review our business via mobile device following their appointment visit.

It took the office quite a few phone calls with customer service to set up and fix our needs for scheduling when it came that people scheduling their own appointments online. We were, however, able to get everything exactly how it needed to be, it just took a little time and patience.

We use Reviewwave for appointment reminders and review requests. There are a lot of programs that fill this niche and it is only getting more crowded so there may be better but the quality of work done and the reliability of the program is great. Tried one other one a year ago and only used it for a few weeks before switching back.

Costs a bit more than some of its competitors and I am not sure what else they have to offer as I have been with them for a few years and in retrospect no one has reached out to reconnect or see how we are doing. Not a negative but would be nice once/year or so.

Review Wave helps take stress away from our staff by sending automatic reminders that we can customize. The best part is that we can send texts from our office phone number! The software we used before, could not do this and gave us a completely different number to text our patients from which was confusing.

The overage pricing is a bit high. We have so many patients that we often have an overage charge and I wish we had a greater amount of texting included.

Dashboard is incredibly straight-forward. The ease of use and integration options have made it easy for our clients to jump in and start using the platform immediately, and they are seeing excellent results! The customization options for all templates give us the flexibility to tailor our message to our specific audiences. Customer support has been fantastic! The team is quick to respond and has been accommodating to any requests and recommendations we have. It's clear their priority is their clients, and that they are eager to take advantage of all available opportunities to improve or add to this platform.

The backend is not as pretty as some of the industry competitors, and there isn't an option to tie multiple locations to a single login. However, the team at ReviewWave has been incredibly supportive of this and has assured my team this feature will be rolled out in the future. Based on the support I've gotten so far, I believe this one "con" will be a non-issue soon.

Hi Patti. Thanks for the great review. Yes lots of updates coming including the multi location support. Best Wishes. Matt

The scheduling app and 2-way texting have helped me run my business as a solo chiropractor. I have been able to manage my business without having to hire additional staff to do what Review Wave does for me! Their customer service is so amazing and always there to help! This is the best investment that I have made and I highly recommend Review Wave to everyone I talk to!

I have had feedback that the scheduling app is hard to get to use, while others (most of my patients) rave about it.

It has boosted our reviews 400% since we started using it. The features like online scheduling, text messaging and intake forms have been an integral role in the growth of our practice.

It is a little complicated to navigate through the various settings on the website. Don't always know if there is an update and new campaigns have been generated. Not easy to see what all is being sent out to patients.

Automatic text reminders for appointments, automatic missed appointment texts, birthday texts, automatic feedback requests result in more Google and Facebook reviews. Love that everything is automatic and there is no thinking involved at all. They do it all for you. The integration was so easy and the Review Wave team handled it all and walked us through every single step to make sure we knew how everything worked.

The one and only thing I wish they had was some sort of sound alert or flashing on the icon when someone has text. The only way to know someone has text is to literally be looking at the dashboard. That would be so helpful, especially when we are busy.

Integration into our practice software, appointment app, electronic submission of paper work. The support staff are some of the best in the business with quick responses to answers and problem solving.

Seemed perfect at the start but for a 20 year old practice with established systems, protocols and practice software quite a few holes become more evident. No updates since I have been with RW.

Love the reminders and two way text! The campaigns are also incredibly helpful!

Communication via chat is not always timely

How easy it is to use for ourselves as business owners and for our patients. It also saves so much time for our front office manager.

I would lie to be able to turn off notifications for appointment reminders even when the patient cancels a couple of hours prior to his appointment.

It is easy and customizable. I use it everyday and see its value in my practice.

I wish I could make a pdf of conversations to save for files and attorney records. Right now I can only print the page to record the exchanges.

Review Wave is a text appointment reminding system, review platform for clients, and an online scheduler. I chose review wave because they integrate well with Genesis. Review Wave has blown my mind with all their features. After a patient leaves my office they are sent a text/email to review their experience with my office. They are given the choice to rate 1-5 stars. If 4 or 5 stars are chosen, they are taken to a page to leave a Google or Facebook review. If less than 4 stars are chosen, they are given the opportunity to leave feedback. Appointment reminders can be set to fit your offices needs. My texts get sent out 24 hours and 2 hours in advance.

I wish there was an easier way to see the texts that were sent out that day.

Review Wave is very user friendly and helps keep out patients on track with the care. In addition, we have received many reviews from the use of Review Wave which is amazing for acquiring new patients and our SEO.

Sometimes the software gets confused when we add in a same day appointment. Because of that, the patient gets an additional text and they get confused.

appointment reminders, feedback requests, patient retention

scheduling appts online -- offering a different appt time that what is actually available as we like to overlap appts it is hard to book a new patient appt online during shift because of our overlap.

-The campaigns -The cost -The customization -Reviews

-can't duplicate the current campaigns to another business. So we will have to manually create the campaigns again.

It's easy to use and helps my practice run so smoothly everyday by confirming patients for all their appointments and I love that they can communicate by text with us any time that works for them.

Appointment scheduling online glitches sometimes.

The ability to ask the patient for their response and a review. Being able to communicate with the patient in another manner...some "only" want to text, this at least gives them the option. The ability for a prospective patient to schedule on my website at anytime...some people just want to schedule online.

The software really nothing, although trying to make "critical" (to us) is very slow and may never happen.

We love the automated review requests to our patients. We have gotten almost 300 reviews in 6 months. We also love the text reminders and seamless integration with chirotouch.

We have not found any cons since starting.

Appointment reminder and and texting with patients

Paperwork is frustrating for patients and they complain about it

I love the ability to schedule online, get reviews and have patients get text message reminders. The ease of use of the software and the price point makes it a must for any office

The only thing I wish was that if a patient filled out forms online they would upload directly into my software program