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TheraPlatform

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Cloud-based HIPAA compliant video conferencing software

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TheraPlatform Pricing, Features, Reviews and Alternatives

TheraPlatform FAQs

Q. What type of pricing plans does TheraPlatform offer?

TheraPlatform has the following pricing plans:
Starting from: $39.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money


Q. Who are the typical users of TheraPlatform?

TheraPlatform has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Q. What languages does TheraPlatform support?

TheraPlatform supports the following languages:
English


Q. Does TheraPlatform offer an API?

No, TheraPlatform does not have an API available.


Q. What level of support does TheraPlatform offer?

TheraPlatform offers the following support options:
FAQs/Forum, Knowledge Base

TheraPlatform product overview

Price starts from

39

Per month

Flat Rate

What is TheraPlatform?

TheraPlatform is a cloud-based video conferencing platform that helps therapists and behavioral health professionals streamline communication with clients and offer virtual therapy sessions. It offers various features, such as two-way screen sharing, in-session chats, and pre-built whiteboard to improve overall patient engagement. Clinicians can share files with patients and automatically notify them about appointments via email and text reminders.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Knowledge Base

Training options

Documentation
Live Online
Webinars
In Person
Videos

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Starting from

39

Per month

Flat Rate

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Starting from

29

Per month

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Free plan
Free trial
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Ease of use
Value for money
Customer support
Ease of use
Value for money
Customer support
Why am I seeing this?

TheraPlatform pricing information

Value for money

4.0

/5

44

Starting from

39

Per month

Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

TheraPlatform features

Functionality

3.8

/5

44

Total features

81

15 categories

Most valued features by users

Reporting & Statistics
Activity Dashboard
HIPAA Compliant
Reminders
Patient Records Management
Appointment Management
Document Management
Scheduling

Functionality contenders

TheraPlatform users reviews

Overall Rating

4.0

/5

44

Positive reviews

75

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.94/10
Rating distribution

5

4

3

2

1

28

5

0

6

5

Pros
Their help desk has been responsive within 24 hours of questions or concerns, and their FAQ/Tutorial pages are also very helpful. Thank you TheraPlatform for this great service.
Theraplatform has a great calendar, it's easy to include forms (such as consent for tele therapy, and other customizable forms), many of the organization features are excellent and easy to use.
My questions were answered quickly and clearly, and the person who helped me (Beata) was friendly, helpful and courteous.
Cons
Tech support is THE WORST. No matter the issue, it is always the users error, even when several users are all having the same problem at the same exact time.
Everyday I am having to end sessions as clients have disappeared and then wait for them to log back in via email and password. Clients struggle to understand about entering a password.
We have made a couple of mistakes and had to send multiple invites to the same parent, for example listing their appointment as PM instead of AM.

Overall rating contenders

RB
AvatarImg

Raymond B.

Speech Language Pathologist

Medical Practice, self-employed

Review source

Overall Rating

Make the Switch to TheraPlatform

Reviewed 8 months ago

Transcript

Raymond: Hi, my name's Raymond. I'm a speech language pathologist. I own Coastline Speech Therapy where...

SB
AvatarImg

Sarah B.

Individual & Family Services, self-employed

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

All in one virtual therapy package!

Reviewed a year ago

I absolutely love that they help submit insurance claims now! Makes running a small business much easier.

Pros

Love having my videos, notes, billing, therapy apps, fax, etc all in ONE place! Makes doing therapy and managing a practice very simple! And the customer service is very quick and helpful.

Cons

Sometimes the apps are dependent on the internet speed, particularly the interactive ones.

Vendor response

Thank you so much Sarah for reviewing TheraPlatform. So happy to hear that we can help your practice. Thank you !

AR
AvatarImg

Verified reviewer

Health, Wellness and Fitness, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

its great for the price and basics!

Reviewed 2 years ago

Overall, I am very happy with theraplatform and the customer service support received. There have been a few glitches that have been irritating and I have considered looking into other platforms, but it has not been really bad to go to that extent. It is very competitive, has unlimited clients includes telehealth, and has no add-ons, which is very nice to have as an option. As the pandemic improves,...

Pros

I switched to this platform and I enjoy it very much for the following: 1) It allows you to make and customize templates for assessments, progress notes, treatment plans, everything. 2) Customer service has been extremely receptive, usually gets a response within 24 hours and not much back and forth!. [SENSITIVE CONTENT] is amazing and so efficient! 3)When the claims section is accurate, it is a great...

Cons

So far I have noticed the following: 1) They recently increased their pricing by $10, at least for my needs, I don't see what was added that benefits my practice. 2) The waiting room is very basic, it is just a white screen. You have 3 backgrounds and 3 sound clips you can activate, but not the best. 3) The calendar setup can be complicated at first especially if you move the 'default' setting- I was...

Vendor response

Thank you for taking your time to review our software and we are happy to hear that you are satisfied with our service and features.

CW
AvatarImg

Catherine W.

Mental Health Care, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Shady business practices

Reviewed a year ago

Things were great for the first year until I ran into their messed up billing. They refuse to come up with a reasonable solution that does not require me to pay upfront for time I will not use.

Pros

They have standard features that are comparable to other software programs

Cons

Shady billing and poor customer support. This is the 3rd time I had issues to the point of wanting to drop them entirely (unfortunately switching software is a huge undertaking). They refuse to change my billing cycle and they way they bill requires me to pay 1.5 years for a practitioner when I only need 1 yr. Then I have to wait another year before I can get that money applied towards my account.

Vendor response

Hi Catherine, Thank you for your feedback!! We value your time and appreciate your business. We have been working with you for a couple of years now and to this point you complemented us how amazing our support is, and when you feel frustrated, we do too. Our team had multiple video calls with you informing you how yearly subscription works and unfortunately it is beyond our control how Stripe sets...

LS
AvatarImg

Leigh S.

Health, Wellness and Fitness, self-employed

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Excellent EHR for mental health.

Reviewed 9 months ago

Easy to use. The telehealth functions are flawless, the tutorials make learning easy, the price is excellent. Love it.

Pros

Ease of billing, scheduling, and claim submission. EOB come into system and are easy to find.

Cons

Doesn’t send me reminders about appointments.

Vendor response

Thank you so much for reviewing TheraPlatform! We'll pass your feedback to our development. Seems like another great addition we could implement.

JB
AvatarImg

Jeanne B.

Individual & Family Services, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

No live person available.. Terrible support

Reviewed 2 years ago

Wasted money and time learning a program and now switching to TherapyNotes

Pros

I like the appointment and EHR component.

Cons

In over 2 years, we have not been able to consistently bill through the program. When issues occur you can only reach someone by email or threaten to discontinue the service in order to get someone in the phone. Also, a client cannot be entered if they don’t use email.

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