WebPT Features

WebPT

The top-rated rehab therapy practice software

4.38/5 (420 reviews)

Competitor Feature Comparison

API
Accounting
Activity Dashboard
Alerts/Notifications
Appointment Management
Appointment Scheduling
Assessment Management
Billable Items Tracking
Billing & Invoicing
Calendar Management
Care Plan Management
Charting
Claims Management
Claims Scrubbing
Client Portal
Clinic Interoperability
Coding Assistance
Compliance Management
Compliance Tracking
Confirmation/Reminders
Customizable Reports
Decision Support
Document Management
Document Storage
EMR/EHR
Exercise Library
For Physical Therapy
HIPAA Compliant
Insurance Eligibility Verification
Insurance Management
Medical Billing
Multi-Location
Multi-Provider Practice
One-to-One Messaging
Online Forms
Patient Intake
Patient Portal
Patient Records Management
Patient Scheduling
Payment Processing
Practice Management
Progress Notes
Progress Tracking
Records Management
Reminders
Remote Treatment Plans
Reporting & Statistics
Reporting/Analytics
SOAP notes
Self Service Portal
Surveys & Feedback
Task Management
Treatment Planning
Video Conferencing
Workflow Management
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API
Accounting
Activity Dashboard
Alerts/Notifications
Appointment Management
Appointment Scheduling
Assessment Management
Billable Items Tracking
Billing & Invoicing
Calendar Management
Care Plan Management
Charting
Claims Management
Claims Scrubbing
Client Portal
Clinic Interoperability
Coding Assistance
Compliance Management
Compliance Tracking
Confirmation/Reminders
Customizable Reports
Decision Support
Document Management
Document Storage
EMR/EHR
Exercise Library
For Physical Therapy
HIPAA Compliant
Insurance Eligibility Verification
Insurance Management
Medical Billing
Multi-Location
Multi-Provider Practice
One-to-One Messaging
Online Forms
Patient Intake
Patient Portal
Patient Records Management
Patient Scheduling
Payment Processing
Practice Management
Progress Notes
Progress Tracking
Records Management
Reminders
Remote Treatment Plans
Reporting & Statistics
Reporting/Analytics
SOAP notes
Self Service Portal
Surveys & Feedback
Task Management
Treatment Planning
Video Conferencing
Workflow Management
Visit WebsiteCompare App
API
Accounting
Activity Dashboard
Alerts/Notifications
Appointment Management
Appointment Scheduling
Assessment Management
Billable Items Tracking
Billing & Invoicing
Calendar Management
Care Plan Management
Charting
Claims Management
Claims Scrubbing
Client Portal
Clinic Interoperability
Coding Assistance
Compliance Management
Compliance Tracking
Confirmation/Reminders
Customizable Reports
Decision Support
Document Management
Document Storage
EMR/EHR
Exercise Library
For Physical Therapy
HIPAA Compliant
Insurance Eligibility Verification
Insurance Management
Medical Billing
Multi-Location
Multi-Provider Practice
One-to-One Messaging
Online Forms
Patient Intake
Patient Portal
Patient Records Management
Patient Scheduling
Payment Processing
Practice Management
Progress Notes
Progress Tracking
Records Management
Reminders
Remote Treatment Plans
Reporting & Statistics
Reporting/Analytics
SOAP notes
Self Service Portal
Surveys & Feedback
Task Management
Treatment Planning
Video Conferencing
Workflow Management
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WebPT Feature Reviews

25 reviewers had the following to say about WebPT's features:

Louis E.

Unhappy customer

2019-02-08

The system has many draw backs. I would not recommend them if you can find a better system.

Pros

Medicare compliance and easy to write compliant notes

Cons

They charge for appointment reminders and other add-ons.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

3/10
Source: Software Advice
Helpful?   Yes   No
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Jeff A.

Great scheduler, not very good with stats

2016-11-17

It delivers as promised with regard to medical records and scheduling but falls short with its reports.

Pros

Simple to schedule patients

Cons

The lack of reporting of statistics and referral patterns

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

5/10

Recommendations to others considering WebPT

If you have a singlw cliniic with no PTAs then this is a good product. If you have multiple clinics and a lot of PTAs then this will not be very good with regard to identifying trends amongst your workers and amongst your referral sources

Source: Software Advice
Helpful?   Yes   No
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Suzanne J.

WebPT has been very helpful in creating clean charges for billing.

2017-09-05

Good focus on billing clean claims.

Pros

It's easy to access patient records and choose exactly what you need to print.

Cons

Sometimes we have patients with (3) insurances due to liability or other instances.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
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Rick G.

BEST EMR!

2019-04-03

Pros

It's super easy to book appointments and run reports. Overall a GREAT EMR to stick with!

Cons

There is a way to document these sort of things but unfortunately no type of alert or notification that will pop up when scheduling the patient.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Leah S.

Awesome Practice Management Software

2016-07-06

I have used many different PM and billing software systems and I have to say that WebPT is very user friendly and easy to navigate.

Pros

I utilize nearly all of the many features it has, such as the claims feed report, reminder log and fax log.

Cons

I would like to be able to personalize the appointment reminder message, but I know that Web PT is currently in the process of making that option available.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering WebPT

I would recommend Web PT over all of the other PM systems that I have used.

Source: Capterra
Helpful?   Yes   No
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Valerie G.

Physical Therapy Review

2021-04-23

It is so easy to access patient's medical records and to share them with their doctors and the patient themselves.

Pros

Our front desk, our physical therapists, and our billing/management department.

Cons

Our only complaint would be that the copays from the patients sometimes do not transfer to our Kareo (our billing system)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Kelsey S.

WebPT review

2016-11-28

I have been using webPT over 3 years and am overall happy with the product. I am able to do my notes quickly but thoroughly everyday.

Pros

Easy of scheduling, entering patients and doing notes.

Cons

Not able to separate out PTA statistics, all the numbers are done by who co-signs the document not the actual treating therapist.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Software Advice
Helpful?   Yes   No
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Nicole F.

WebPT from an administrative persective

2018-05-14

Pros

There are several reports that we use frequently in our office - payment reports, Medicare cap reports, billing reports, etc. Patient accounts hold everything that our office needs: insurance details, prescription details, authorization details, and a place to scan documents.

Cons

We wish that WebPt would flag our front desk if they are scheduling an appointment beyond a limit that we have set up.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
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Jan G.

Webpt for ParkerPT

2021-01-28

We have loved the product that is why we considered expanding services with billing. The ease of access and management of the data is great.

Pros

The best feature initial was the ability to house all medical record information in one spot.

Cons

I wish billing was available when we began using and now when we looked into the process was so cumbersome and difficult to find the time to implement.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Anonymous
(Health, Wellness and Fitness company, 11-50 employees)

WebPT

2019-01-09

WebPT has alot of benefits that other software like it does not and if you are trying to decide between them I would definitely go with WebPT they have great customer service support any time you call they do their best to help with the problem.

Pros

The appointment reminders are a great feature and alot of patients sign up for them and we have seen an increase of patients making appointments because of the remiders.

Cons

Somtimes the software has a glitch and deletes an appointment or moves it to a different time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
John M.

WebPT is an outstanding web based EMR that has greatly improved our ability to manage the business

2016-05-24

Pros: Well designed user interface Good response times on the data entry screens Patient records sharing with authorized entities is fast and easy Patient appointment tracking is a great time saver Standard reports are easily exported to Excel Knowledgeable and responsive customer support Integrates well with Advanced MD billing system etc, etc, etc Cons: No custom reporting except what you develop with the data you can export

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Cory N.

If you are looking for a relatively inexpensive, all inclusive program...you found it!

2018-06-26

Good customer service. Ease of use.

Pros

Easy to use; Accurate claims payment processing/posting; Compliant records; Awesome customer service

Cons

But, definitely NOT a con once I learned how easy it is to use!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more
Tera C.

Verified Reviewer

WebPT great addition to our office

2016-04-13

We are a physical therapy office with 3 (soon to be 4) full time therapists and this program offers everything we need to keep our patients healthy and happy.

Pros

Uploading patient documents to their chart is super easy--great for creating a paperless office.

Cons

The only con I have encountered is being able to delete a patient's upcoming appointments. I would like to see the availability to delete all future appointments at once and not individually. This is the only thing I would add or change about the program.

Rating breakdown

Ease of use

Time used: Less than 6 months

Source: GetApp
Helpful?   Yes   No
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Alexandra H.

We have always had a great experience with WebPT!

2017-06-21

Pros

The ease of scheduling with the appointment reminders!

Cons

There has been quite a few glitches lately or "RUH ROH" down time that has made our work days a little challenging.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Alice L.

Simple but Thorough

2019-05-17

Able to take a tablet into an appointment with a patient and document as you go, no more spending time after patients to do all your documenting, trying to remember details hours later, etc.

Pros

Easy to use and navigate, very flexible and adaptable.

Cons

No serious complaints. Once in a while it's slow, but that's likely our network problem, not theirs.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jeff A.

Good total package for physical therapy practices

2017-11-16

Overall it is a good product however I wish the referral reports were a little bit easier to use as well as I wish it was easier to use when transitioning from one Clinic to another clinic as far as scheduling patients in a multi Clinic specialty practice

Pros

It is also very easy to enter a building into your daily notes

Cons

The analytics reporting is getting better however it still lacks very specific reports on trends of referrals between different clinics if you have a multi cutting practice.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Software Advice
Helpful?   Yes   No
Read more
Heather H.

WebPT has made scheduling, documentation and billing so much easier!! We perform better with WebPT.

2017-09-25

My job is easier to manage and our company is able to be more productive.

Pros

We select what color / style appointments show up in to reflect what payer type or appointment type is scheduled.

Cons

I am waiting for them to fine tune a few things to come along side us even more for compliance when we do addendums.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Tera C.

Great software

2016-03-22

Pros

I like the easy to use features like patient scheduling and uploading documents.

Cons

Would love to have the option to delete more than one appointment at a time for a patient.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Likelihood to recommend

10/10

Recommendations to others considering WebPT

This particular software meets all my scheduling needs.

Source: Software Advice
Helpful?   Yes   No
Read more
Kerith M.

good value for the money

2017-10-17

The clinical is hard for new therapists to learn but once they get used to the system it is fast and easy.

Pros

This system ensures compliance, has an easy to use scheduler.

Cons

There are system outages and slow downs after updates (not frequently), Its hard to switch between licenses, When the internet is lost clinical notes can be partially or mostly deleted/lost.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Jeff T.

Not perfect (yet), but the best I've seen for Physical Therapy EMR.

2014-06-11

Pros

It takes care of so many things for me so I don't have to worry about them, such as compliance. Their customer support is good.

Cons

Initial evals take too long to chart still. I understand they are soon coming out with more business-minded reports that will solve my other issue with it.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

10/10

Recommendations to others considering WebPT

I've looked at the others. This is the fastest growing EMR for a reason. It's the best out there. It's constantly improving, too, so it's only going to get better and better.

Source: Software Advice
Helpful?   Yes   No
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Lucy R.

Great Software!

2016-07-21

WebPT is very easy to use, and when I came across something I wasn't sure of, I would send an email with my question, and within 30 minutes, a rep would CALL ME to answer my question!

Pros

-easy to use -great customer support -reasonable pricing -wide variety of services

Cons

sometimes the schedule is a little fussy when adding a new appointment, but it is an easy fix!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

Easy transition

2017-11-15

Pros

Ease of use and learning, customizable scheduling, Medicare reporting functions, Medicare 10 day note stops

Cons

lack of mobile platform - our therapists are always on the go and check schedules as well as note from phones and tablets, the website doesn't function well on a mobile device lack of customizable reports lack of POC reporting

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Colleen F.

Compliance

2017-04-11

They customer service is always soooooo nice, helpful, and knowledgeable.

Pros

The ease of entering all the info through the patients account and the reports that WebPT generates.

Cons

Doctor referral list for all users, appointment list (includes all future appts for all patients), etc.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering WebPT

Overall I think it's great. User friendly and easy to tech new employees how to use.

Source: Capterra
Helpful?   Yes   No
Read more
Lauren M.

WebPT Makes My Life Easier

2019-02-11

I love this software, it helps our physical therapy office run smoothly. Scheduling is simple and SOAP notes are very easy to complete.

Pros

I love the Lost Patient Log, it really helps me stay on top of who is dropping out.

Cons

I would like to have a report of which patients scheduled during a specific week.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jacob J.

WebPT

2016-11-17

For anyone looking for a Physical Therapy Documentation software, WebPT is a good option. I am still not convinced it is the best on the market for web based software, so I am still looking for better.

Pros

Keeps you compliant, built in document faxing, scheduler is designed well, web-based to work from anywhere.

Cons

You CANNOT enter a patient into the system without a "referring physician," which limits your ability to properly document for direct access clients.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

5/10

Recommendations to others considering WebPT

I would recommend looking around for other software before making WebPT your first choice. It is a good system, and will get the job done, but it has a lot of flaws we deal with on a daily basis.

Source: Software Advice
Helpful?   Yes   No
Read more