WebPT Reviews

WebPT worked perfectly for our outpatient office; it gave us an easy method of scheduling and maintains patient charts.

There were truly no cons with this software; a few times the system was down but other than that it came back rather quickly.

Ease of use, adaptable, customizable, and very inexpensive. Can bill, schedule, document, order supplies, and get CEUs all with the same platform!

Every now and then it will go down, sometimes customer support takes awhile to get back to you.

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Ok to use because Medicare compliant , difficult and outdated , not comfortable to use with tablets or phones

Poor customer service Unable to duplicate similar evals Unable to make prefilled templates

The clean display, ease of changing/creating schedules, charts that keep up with patients' visits. It is easy to see how frequently people have come and even reasons that they have/haven't attended.

The reminders cannot be customized, and I wish that the charting for pt visits would update with each one. Sometimes it will say a patient has attended 5 times, when in reality it's been 8 or more visits. It's hard to track when you have to go back and count each one.

Easy documentation. Professional documentation

Sometimes system is down and slow. Other than that, I have no complaints.

Scheduling and insurance maintenance.

EMR features and difficulties for our PT.

The scheduler and visit tracking are a big step up from old appointment books.

Customer support has declined over the years. No one will talk to you only email.

I can check our customer's progress in PT and the phase of PT they are at in order to determine how much coverage is remaining

I don't particularly like the interface, it just doesn't feel very comfortable to me. The software despite this is extremely good however!

How easy it is to learn. I am more of a clinical practitioner and I have gotten quite comfortable in a short amount of time with the software.

Sterility of the graphics if I had to pick something at all. I really have no complaints. The graphics are the only thing I can think of.

see review Customer service Ease of use Innovation of company Customer service Customer service

see review Flow sheet/ home exercise program

I was one of the original 100 members of WEBPT and I could not have advanced my practice without it, what 10 years ago? (not sure how long its been) and surely could not survive without it now. The ongoing onslaught of insurance changes, branches, etc etc., especially Medicare, PQRS, G Codes is challenging enough but would be unsurmountable without WEBPT. I love the webinars for education and the new program Rehab Nation to keep us in touch and involved. I love the store with discounted items in which believe me, I have checked around and there are some good discounts at the WEBPT STORE. I am a critics critic and expect quality and customer service, each of which I have received with WEBPT. Thank You.!

not enough to mention.

WebPT allows to keep all the documents together with facility of eDocs where scripts and all other documents can be scanned in to make a folder. It also allows to fax documents without need to download.

Customer Service: very poor, mainly requires you to email them and then wait for their mercy for them to get in touch with you. It can take a week to 2 to resolve issues as you cannot speak to a person directly. Sometimes you do get lucky if someone actually answers the phone. Scheduling: The service is average, it does not count the number of sessions you have used for the patient. So you cannot just...

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I love that the software can combine scheduling, billing, and documentation. This saved us a lot time. I really enjoy that you can load specific plans in the objective form. For example a form for a RTC tear will be very different from a TKA. So being able to make customized plans for specific diagnosis saves time and saving time documenting means you get to spend more time with each patient. Once a note is done you can easily access it for each patient that is simple and easy to read in the classic SOAP note format. I love that I can access their database from any computer with a secure login.

The software can be repetitive with some of the boxes that you need to check. I will be honest I get too many emails from them but I don't want to unsubscribe because about 2/5 are very important ones with updated information for the software.

The web pt templates are easy to learn. Being able to fax the notes out through webpt is a convenient and time saving function. Integration between webpt and therabill needs work. I've had EOBs go missing

WebPT/Therabill has caused me a lot of headaches. I am researching other softwares as a result. I've heard lots of good stuff but had nothing but troubles with their customer support and integration. I've had EOBs sent out but go missing via therabill. I've had my EMR system not get upgraded, but of course I was paying for those updates. I had a custom table ordered which never came and they were slow to refund me. Most recently, there was some sort of payment issue which was identified in a new calendar year after my accounting was done and now somehow its my fault even though they failed to notify me in a timely manner (4 months later) when it was an autopay set up. I think if you are a larger clinic it probably works fine but they are not committed to keeping the smaller clinics happy.

It incorporates regulations such as PQRS, etc.

It takes waa ay yy toooooo long to document anything. Too many tabs. A lot of redundancy. Not very voice to text compatible.

Hi Ellen, Thank you for taking the time to review us on Capterra. You mentioned wanting the ability to personalize templates, and I wanted to make sure you're familiar with the ability to create customizable templates within WebPT. The user guide for creating those custom eval profiles can be found here: https://community.webpt.com/education/user-guides/customized-initial-exam-user-guide/. I hope this helps you document faster! If you have other questions/concerns, don't hesitate to reach out to me at emily.ely@webpt.com. Thanks, Emily

It is extremely user friendly. Everything I need to use is easily accessible or in a logical spot. With the new update I also like the addition of the blue i's for short cuts to useful information. I use this program at least 8 hours a day and sometimes even 12 hours. If a program isn't user friendly it effects my entire job and therefore patient interaction. With WebPT it makes patient interaction timely, and therefore impresses patients, and makes them trust that we know how to help them.

If I would have to answer this question, the only thing I can think of is that when I need to call tech support it is usually due to wrong visit counts or used authorized visits. This is extremely important so that I can keep the patient informed if we are running out of insurance visits, and authorized visits ensures we get paid for our services. We have a very caring staff, but we can't give away all our services for free or we won't make it as an office.

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Hi Dan, I'm sorry that we've had such trouble connecting! I spoke with both the sales rep who scheduled your demo as well as the customer service rep you mentioned. It sounds like there may have been a miscommunication on how the demo process works. We would love the chance to make this up to you, if you are still interested. Feel free to email me at emily.ely@webpt.com, and I will personally work to set this demo up for you. Again, my apologies. We truly strive to give our customers (and prospective users!) the best customer service. I hope to hear from you soon. Best, Emily

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Clinical ease of use, efficient documentation, excellent customer service; owner and company is 100% dedicated to the field of PT and supports the APTA, PPS, PAC which is very important to me; Love the initiation of Rehab Nation to try and get WebPT users engaged and to learn from each other; a very Proactive company, Lots of great online material - blogs, webinars, etc.

Therabill was a complete disaster for us and we had to switch back to Kareo. Was rolled out way to early and was clear that it was not meant for PT (behavior health?) - hopefully over time this may change. The billing is frustrating that everything is a tack on charge. I am concerned that WebPT is growing too fast.

Fantastic web based platform for documentation--easy access from anywhere! Easy to navigate and customize to make your documentation faster while still keeping it compliant.

The only thing I wish could be a bit better is the flow sheets that are used for tracking exercises and minutes spent on each activity. They are a bit more time consuming overall compared to the actual SOAP note itself but at least give you a great platform for being descriptive and compliant.

It is so user friendly for the scheduling personale. From finding patients to finding out who hasn't been in for a while, with just a few clicks you can make the software work for you! And the ease of scheduling is so nice.

We don't bill through WebPT, so I don't like how we can't turn off some of the billing questions on the admin side of the program. Other than that, very few software problems ever!

I like that this product is very user friendly. It looks very clean, crisp, and organized. It is easy to find what I need and the short cuts are easy to use making my job more efficient and therefore more impressive to patients.

I honestly haven't run into any issues that I can think of as a receptionist. I schedule LOTS of appointments with this software and scan documents to patients charts and I usually have no issues. Every once in awhile the software does not count appointments correctly or something like that. I call customer service right away and they always take care of my concern quickly and are nice on the phone.

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Easy to use and navigate, very flexible and adaptable. Customer support has been quick, knowledgeable and effective. Minimal glitches. Written by therapists for therapists.

No serious complaints. Once in a while it's slow, but that's likely our network problem, not theirs.