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Agilysys Stay

Property management software for the hospitality industry

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Agilysys Stay Pricing, Features, Reviews and Alternatives

Agilysys Stay product overview

What is Agilysys Stay?

Agilysys Stay is a cloud-based property management software that helps hotels, resorts, cruise lines, casinos, and other businesses in the hospitality industry streamline operations related to reservations, guest check-in, payment processing, and more. It enables staff members to check room availability and occupancy based on multiple categories, including committed, on-hold, arrivals, cancelations, no shows, and departures.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Knowledge Base
Chat
Phone Support
FAQs/Forum
24/7 (Live rep)

Training options

Webinars
Live Online
Documentation
In Person

Agilysys Stay features

Functionality

3.9

/5

9
Total Features54 5 categories

Most valued features by users

Reservations Management
Booking Management
Online Booking
Reporting & Statistics
Room Booking
Calendar Management
Activity Dashboard
Reporting/Analytics

Functionality contenders

Agilysys Stay users reviews

Overall rating

4.3

/5

9

Positive reviews

89%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6.67/10
Rating distribution

5

4

3

2

1

4

4

1

0

0

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great software

Reviewed a year ago

We are able to get so much done thanks to Agilysys Stay's user friendly modules.

Pros

Easy to use UI. Great services provided that streamline our business operations.

Cons

There is always room for improvement, and the team knows it. They are always releasing updates and staying in the lead in this industry.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Work Around Projects

Reviewed a year ago

I have no specific issues with the system or its functionality at this point. During the three roll-outs we have had in the last year (opening, upgrade & cloud) there have been many issues. It takes weeks to complete or fix any issue. That is not acceptable to me. We had an on-site tech that was amazing and did phenomenal things with our system, but those were all lost during the recent cloud integration.

Pros

It has a functionality about it, that was easy to learn. It has some clunky steps that are time-consuming from a user standpoint, but overall I like the system. The reporting, once set-up definitely has some great information. Overall, the system is very reliable and we have very few system crashes.

Cons

The basic system set-up once we went to the cloud took dated system information. This led to a couple of weeks of set-backs and functionality work around projects. The most distressing issue I have had is actually reaching a qualified tech support person to finish these work around projects. There is NEVER a level 2 tech avail after hours (after 5pm) or weekends. We are a casino, so obviously these times are when we are most busy.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Guest Stay is Okay

Reviewed a year ago
Pros

This products set up makes it very simple for our staff to use and to learn.

Cons

The reporting is lacking in some of the areas our company uses and needs. We are adapting and hope the software updates will include better reports.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Great concept, needs work

Reviewed a year ago

Overall we really see a lot of potential with the software and as it stands today, we are happy with the functionality and ability to tailor the software to fit our property needs. Customer service has been very available for us and though things aren't always taken care of in a timely fashion, they are always helpful and try to push things through their engineering team for us. We are looking forward to where this software will be after some more fine tuning.

Pros

Very easy to learn, simple, and fast. Easy to train staff on due to its simplicity. Customization is also quick and easy.

Cons

It seems that we signed on in the early stages of this software as many things weren't as we expected and when we asked customer service we were almost always told that the engineering team was working on designing and implementing those features. We had, and still have issues with communication between the software and third party booking channels. We also have experienced the software "timing out" at inconvenient times during the booking process. Seems like a work in progress.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Not for boutique hotels

Reviewed a year ago

It was expensive to get started, but the issue only grew with the COVID situation and our own staff rotation management levels.

Pros

The sales team is impressive. The system has a larger number of partners we can use to integrate with our PMS like siteminder for reviews or Sonifi for TV media.

Cons

The training is extremely expensive and virtually unavailable through any medium except via their own experts.

Agilysys Stay FAQs and common questions

Agilysys Stay has the following typical customers:
Large Enterprises, Mid Size Business, Public Administrations, Small Business


Agilysys Stay supports the following languages:
English


Agilysys Stay supports the following devices:
Android, iPad, iPhone


Yes, Agilysys Stay has an API available for use.


Agilysys Stay integrates with the following applications:
TRAY, Paybox by Verifone, Sprout, SevenRooms, LevelUp, Olo, SiteMinder


Agilysys Stay offers the following support options:
Email/Help Desk, Knowledge Base, Chat, Phone Support, FAQs/Forum, 24/7 (Live rep)

Common Agilysys Stay comparisons

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