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Track Vacation Rental PMS Logo

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Cloud based hospitality & vacation rental software

(3)

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Track Vacation Rental PMS Pricing

Pricing overview

Value for money rating

3.6

/5

13

Price starts from

5000

Per month

Pricing options
Free plan
Subscription
Free trial

Pricing details

Contact Track for pricing information.

What users say

Very cost effective for our company which we have over 850 properties.
We sent it back 3 times because of errors ( always higher) costs than agreed2) They have a long drawn onboarding process- and keep charging you fees along the way.

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Reviewers who mentioned pricing said:

NL
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Nikki L.

Real Estate, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Product is easy to set up and very user friendly.

Reviewed 7 years ago
Pros

Very cost effective for our company which we have over 850 properties. New features are added throughout the year which gives us more functionality with the product and shows it is continually growing to fit our needs. Track is very interactive on hearing our requests on implementing new features that helps with our business.

Cons

On certain periods of software updates we experience some errors on which we will have to send support tickets to have those resolved. Usually, it only takes a quick refresh to resolve but knowing beforehand when these updates will happen will help eliminate this issue.

Vendor response

Thank you for your review! We are glad you are happy with TRACK and we are working to make sure you are aware of all major releases ahead of time!

JC
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Jeff C.

Hospitality, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Falling way behind competitors

Reviewed 2 months ago

When we started with TRACK in 2020 - our experience was satisfactory. But for some reason, that changed in 2022. It's a revolving door of "customer success reps" and their support has become almost non-existent. If you submit a ticket - there is only a 50% chance you'll receive a reply, and an even smaller chance that you'll get a helpful response. The biggest issue I have with TRACK - is how they...

Pros

The accounting & tax side of TRACK is its strongest feature. The triggers and automations were satisfactory.

Cons

Bugs - the software consistently behaved erratically. Customer support would take (a minimum) of 3 business days to reply IF they ever replied at all. TRACK used to be a good platform, but they have been completely surpassed by larger (and cheaper) competitors who are innovating and adding features. For example - TRACK just recently released an integration with Booking.com. This is 2024, and if your...

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Alaina D.

Events Services,

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Track Pulse lead tracking is great!

Reviewed 6 years ago

I like the software in general as it is very similar to other property management software at a lower price point.

Pros

I like that I can create a lead and save important details. The follow up is a great tool for sales conversions and the call scoring keeps our customer service levels up.

Cons

You cannot merge leads together once created which is helpful is someone is calling from a different phone number. I have used Navis software and this is a great tool to make sure conversions are accurate.

Vendor response

Hi Alaina- Thanks for your review. We are very excited to hear that you are so happy with our product and we are continuing to innovate TRACK to make it the best possible software for all of our user's unique needs. Thanks so much for providing this feedback!