TripActions Reviews

TripActions is incredibly easy to use. I love the ability to compare different flights across the platform. Additionally, TripActions Customer Support team is top-notch. Quick Responses and Invaluable Support!

I've found that TripActions does not always present the cheapest flights. I've actually found flights at the same time to the same locations for 100s of dollars less in some instances.

My company uses TripActions to manage all of our company related travel bookings for Hotel, Airfare, Rental Car, etc. This tool is easy to use and allows you to search only options that are within the company policy range, to ensure you are compliant with reimbursement restrictions. You can also earn Amazon Gift Cards for certain bookings, which is a unique feature that often helps sway my decision of which flight time or hotel I will book to earn extra value. They also have a very responsive customer service team, that is available to answer any questions regarding bookings, help rebook travel when needed, and other support related issues. Overall, a great product that I highly recommend!

There are not a lot of cons to this software for my use case. If I had to select one, I would probably say the $15 booking fee that is added on to all bookings, however, this goes to cover the cost of support. If you need to use customer support for your booking, then the $15 fee is well worth it as they manage every aspect for you in regards to questions/clarification, rebooking, etc. Since my company covers this booking fee cost in reimbursement, it isn't really a big deal for me if I don't end up using the support function for every trip.

I like that it's very easy to send candidates a link where they can book their own hotels/flights. We can see everyone who has booked/hasn't booked and follow up with them. I no longer need to spend time booking those things for them, unless requested.

There are definitely some bugs that have led to a poor candidate experience for us. For instance, sometimes requests for the candidate/guest to enter their personal CC information even when we have already specified that we are using the company card on file.

Thank you for your review of TripActions. It's great to hear you're able to offer candidates a fast and easy solution, but definitely a concern to hear you had billing issues. Please always feel free to contact TripActions customer service at 1-888-505-8747 or submit a support ticket directly from in our app. We want to make it right!

CSM’s are great. Help desk team usually is really responsive and helpful. Booking fees are definitely a little on the expensive side. Their reps can go and negotiate rates on our behalf.

Small issues with single sign on. This tickets been open for quite some time. Wished that could prioritize this and close the loop

Eveything is there within the app, if you are on a phone everything is really easy to pick up and submit info. Now that I know how to best use the apps I look forward to planning a trip with Trip Actions Liquid (or is it called Lemonade)

I was very confused for the first month trying to figure out if I need to use TripAciton or Trip actions Liquid and was also a bit disappointed that the platform is very much focused on a mobile experience and not desktop. I personally like to do my expense report and planing on a PC

TripActions makes it incredibly easy for me to book travel in the most cost effective way for the company. I love the incentives to save the company money, but it's actually the ease of use of TripActions that is the best part. I can get travel booked on my phone with a handful of taps.

The only downside for me of TripActions is the fact that all travel is booked in US dollars, which results in foreign currency conversion charges on my credit card.

The product has improved dramatically over the past year, and the company continues to put resources towards additional improvements. The main benefit is consolidating reporting for business travel while also giving an employees an incentive to save money.

The platform is still a work-in-progress, so some of the UI takes getting used to. Sometimes I question the pricing as it will be higher than other travel websites, especially for international travel.

As an employee, I really like that I can earn Amazon gift cards for booking affordable travel options. And I’m sure my employer likes that more budget friendly options are incentivized.

It can be kind of tough to search for hotels, if you’re looking for a specific place that you’ve already decided to stay.

Aggregates all flight and booking info into one platform. You can see other users travel arrangements and you can schedule on behalf of others.

Service fee is charged separately and adds a little bit of pain when it comes to submitted expenses and receipts..

Simple and straight-forward to use, I like the interface, but what I appreciate is the app "remembers" my previous trips. Like most, I typically travel to the same places throughout the year and these previous "Trip Actions" are easily duplicated.

I would like to see our company's travel policies - so I can quickly reference them when making decisions on future travel.

I liked that everything was in one site. I could put in all my frequent flyer/hotel numbers. I liked the reward program to encourage behavior among our users. I like the fact I can put in a $ to beat for hotels.

We didn't properly understand the site when we started or best practices when setting up. This led to confusion. We needed more best practices. Example: People were trying to book rooms for multiple users. These other users were not in the system yet and we didn't understand why it was working. Once we figured out that they also needed to register, it was easy. But this was after hours of frustration...

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I like the filters for navigating the platform. It makes it very easy to find hotels, flights, and rental cars. I love getting money back while saving my company money. This has to be the best model in the industry.

I do find that some hotels do not get listed on the site by cross referencing them to a home site like marriott.com.

I love the swift and helpful communication that accompanies this service. I have reached out a few times for support, and each time a representative has been incredibly helpful and responsive.

No complaints--I have had only good experiences using tripactions

We just started using TripActions right before the pandemic where we are no longer traveling, but I have to say, this is one of the coolest softwares out there. The fact that I make money (via Amazon giftcards) for saving the company money on my travel expenses is the greatest thing. I think that's their best feature by far! I usually stay at the same place each time I travel for work, but this allows me to stay at other places (so I get to explore the area), save the company money, and I get a little out of it too!

I actually don't have anything negative to say about this software. It makes traveling so easy and I love that everything can be booked in one place (airfare + lodging). It allows me to make decisions that both benefit myself and my company and that's so awesome.

It is very intuitive and easy to use. Finding hotels and flights hasn't been that easy. Great feature: you can create an "itinerary" and have flight and hotel under the same folder. They have great customer service (I've only used the chat portion)! They are vert friendly and are quick to answer.

A little disappointed that I cannot link my hotels.com rewards program. I have notified their customer service team, and apparently a lot of people have requested that they link hotels.com reward program so hopefully they are working on it. Also, some of their features are inaccurate. For example, I bought what I thought was a train ticket but it was in fact a bus ticket.. it didn't mention it in the booking process.. I only found that it was a bus ticket in the confirmation email I received AFTER entering my credit card information and paying for it. HOWEVER, I mentioned it to the customer service team and they looked into it, apologized and offered a refund if I was no longer interested in taking this trip!!

Easy to use，User Portal is clear and intuitive! TripActions can be integrated with my company 's expense system and make my reimbursement so much easier. Notifications are useful as reminders before the trip. Customer support has been helpful!

Hotel and Flight prices seem to be higher than market price. Refundable hotels are higher price than non-refundable hotels, I wish they are all refundable options for safety and in case of unwanted emergency.

I'm not particularly airline loyal, and Tripactions seems to provide all the same flights that are available in search engines like Kayak, at the same prices, and passes all of my traveler information back into the airlines booking systems. It's totally seamless, and prevents me from having to keep my info up to date in multiple airline websites. It's cut down significantly on the amount of time I have to spend booking flights for work. Their support has also been incredibly helpful in rebooking flights when I've needed it. They get things done quickly without any hassle.

I've heard that folks with high status don't love it because they don't receive the same customer service they'd get if they were booking direct, but I haven't experienced that.

Reporting. You can get any information you need from their reporting tool which has been IMMENSELY helpful during audit season. We don't use them, but the Controls ability is awesome. You can set any level of controls that you need if you have budgetary concerns. TripActions will reconcile with your credit card transactions. Amazing.

It does not always find the cheapest option. I can often find something cheaper just on Expedia which is odd.

The customer service is absolutely top notch. Before switching to being a user in Marketing I was in Recruiting and booked 5-10 flights and hotels a day for guests. Whenever I was in the office on a Friday at 7pm trying to arrange an onsite for Monday from Europe to U.S. I was always supported by the best Customer Support team that I have ever encountered. Great solutions, quick replies, and great conversations.

As an administrator, I would have liked quicker followups for hotels that were blacklisted due significant issues i.e. cancelling and not notifying candidates. As a user now in Marketing and booking own flights, I have no complaints and super impressed.

The ease of use in booking hotels, flights or rental cars is second to none. I’ve never used another software for booking travel that is as simple to navigate.

I’m not convinced the best prices always appear for flights specifically. I’ve looked at airline sites to compare and find lower prices for the same flight.

The support and people I have worked with. It is clear that they care and want me to have the best experience. That means everyone to me and they deliver every time.

Can sometimes find cheaper rooms going directly to Marriott. I am a rewards customer and rooms that show as “not available “ are on the Marriott site.

I was the first time user in January when I used Trip Actions software to book my official trip. I had no issues. It was self explanatory and very easy to use.

Nothing I can say at this time about the software that I didn't like.

Love being able to utilize TripActions when booking a work related travel. Instead of having to email back & forth about preferred flight times, I can look at all the available options on my own & book it myself. The options to earn rewards by booking less expensive flights is a great perk too!

I haven't come across any issues so far.

Flight and hotel search features Trip reminders and links to confirm flights Integration with Expensify Web or mobile app access Extremely helpful support in event of travel issues

No big complaints Occasional issues with properties available in search being unavailable when I go to book Also some differences in effectiveness between support team members. Some went above and beyond, others left to to my own devices a little more

Ease of use. As a new user, I found this the easiest way to book a hotel out of my area

I really don't have anything bad to say. My experience was great.