TripActions Reviews

TripActions

Corporate travel platform available on all devices

4.75/5 (146 reviews)

Pros
  • Love that there's a user friendly mobile app as well. On top of all that come some pretty great perks that I don't think anybody could possibly complain about.Liam O.Read the full review
  • I love the swift and helpful communication that accompanies this service. I have reached out a few times for support, and each time a representative has been incredibly helpful and responsive.Lee D.Read the full review
  • Its a great money saver for my company, and a great reward for fiscal responsibility. I also like having a quick itinerary I can access via the app with all my trip details.Thomas S.Read the full review
Cons
  • For business travelers who have status on multiple airlines, this software is pretty miserable. TripActions serves as the barrier between me and my carrier of choice.Laura R.Read the full review
  • The only downside for me of TripActions is the fact that all travel is booked in US dollars, which results in foreign currency conversion charges on my credit card.Verified ReviewerRead the full review
  • Their is sometimes a need to pay out of pocket for hotel requirements, which I believe is likely an internal problems.Zach G.Read the full review
98%
recommended this to a friend or a colleague
Maddison Price

Everything all in one place!!

Used occasionally for 1-2 years
Reviewed 2020-02-17
Review Source: Capterra

Overall I absolutely love it and booking trips is extremely easy.

Pros
That my entire trip was in one place - and all rewards information can still be applied.

Cons
The rental car function needs a lot of work. My receipt showed different information than the company had on one trip which was a painful issue to reconcile.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Thomas OShea

Phone no more

Used daily for 6-12 months
Reviewed 2019-07-30
Review Source: Capterra

No longer need to book and expense my own travel - save money out of my own pocket.

Pros
Being a road warrior (>125 miles with Delta a year) there is never a shortage of travel issues and problems, but Trip Actions quick customer service (chat function) is always there for you.

Cons
- Please integrate the corporate discount rate with BonVoy, I continue to book my hotels outside the system to grab the best rate.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

TripActions makes booking company travel easy!

Used monthly for 2+ years
Reviewed 2020-04-07
Review Source: Capterra

Great tool that is easy to use and gives back perks in the form of Amazon gift cards. Awesome customer service and overall, a tool that makes booking company travel easy! I get notifications on my phone through the app for when I need to check in for flights, if my flight is delayed, and even gate information. I would highly recommend this product!

Pros
My company uses TripActions to manage all of our company related travel bookings for Hotel, Airfare, Rental Car, etc. This tool is easy to use and allows you to search only options that are within the company policy range, to ensure you are compliant with reimbursement restrictions. You can also earn Amazon Gift Cards for certain bookings, which is a unique feature that often helps sway my decision of which flight time or hotel I will book to earn extra value. They also have a very responsive customer service team, that is available to answer any questions regarding bookings, help rebook travel when needed, and other support related issues. Overall, a great product that I highly recommend!

Cons
There are not a lot of cons to this software for my use case. If I had to select one, I would probably say the $15 booking fee that is added on to all bookings, however, this goes to cover the cost of support. If you need to use customer support for your booking, then the $15 fee is well worth it as they manage every aspect for you in regards to questions/clarification, rebooking, etc. Since my company covers this booking fee cost in reimbursement, it isn't really a big deal for me if I don't end up using the support function for every trip.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Laura Reisert

Horrible for business travelers

Used monthly for 6-12 months
Reviewed 2019-01-14
Review Source: Capterra

It feels like nobody who works there actually flies frequently themselves. Thus, they never adequately address my needs. It is SO frustrating. This is literally the only company I've ever sought out to actively negatively review. They're masking a bad travel experience with a pretty user interface for booking.

Pros
The interface is easy to use. However, pretty products do not create for a great user experience--depth of integration and customer service do that.

Cons
For business travelers who have status on multiple airlines, this software is pretty miserable. TripActions serves as the barrier between me and my carrier of choice. It feels like nobody who works there actually flies frequently themselves. All I want to do is to be able to contact the airlines myself or have better integration so that 1) I can change things without a third party. In Southwest, I can't change in the app if my flight is late, or if I want to switch (at no cost due to my status) to an earlier flight. With Delta, due to loyalty, often if I call, they will waive change fees for me. However, with TripActions, the integration isn't there and a third party is negotiating on your behalf. It's ineffective and time consuming. Their change fees have to be approved by a manager--this makes it hard to switch flights last-minute and get home sooner. 2) My upgrades aren't invalidated. YUP! You read that right! Because the integration with TripActions and Delta is poor, I am not able to book my seat with status through TripActions. I always end up calling Delta directly to get upgraded. Most recently, though, on a long haul flight from LAX to NYC, Delta confirmed my upgrade, but when I went to check in, I found out TripActions invalidated it when they saw my new class of seat didn't match the initial one I booked. This results in me spending HOURS on the phone/chat feature between Delta and TripActions.

Response from TripActions


Hi Laura, Please forgive the delayed response. I'd like to learn more about your experience so that we can make this better for you. Would you DM me so we can start a conversation? Samantha

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 1/10

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Lydia Warren

Trip Actions review

Used monthly for 6-12 months
Reviewed 2020-02-24
Review Source: Capterra

Pros
Ease of using the app. I also enjoy that you can book personal or professional trips.

Cons
Not really the softwares fault...but a con is not having all the options available to us because it is outside our companies policy regarding timeframe

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 7/10

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thiyagarajan gopalakrishnan

Good Software

Used daily for less than 6 months
Reviewed 2019-07-16
Review Source: Capterra

Great..Improvement on Fare group shopping and categorization

Pros
Usable interface and easy navigation.Good reference points and easy/affordable price points on different airports.

Cons
we should add more functionalities on the ancillary and LBS(leg based shopping)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Stephanie Seril

Best travel software I've used

Used monthly for 1-2 years
Reviewed 2019-07-23
Review Source: Capterra

A+

Pros
Customer service is likely one of the best things TripActions has to offer. Whenever a flight gets delayed/cancelled or something is going on they always let me know before the airline even does. Plus it's great to get Amazon credit for booking within the company asks. Product is easy to use and never gives me headaches like Concur used to do.

Cons
Nothing really comes to mind if I'm being honest.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Tomi Fanning

SO easy to use!

Used weekly for less than 6 months
Reviewed 2019-07-16
Review Source: Capterra

Pros
SO easy to use! I love the 24/7 hour support and the help that the Trip Actions team provides for me. They make painful travel extremely painless. I have recommended TripActions to several of my friends. Also - the rewards are awesome!

Cons
The colors, sometimes the vast number of options can be confusing... other than that - really nothing!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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TJ Dlugolecki

TripActions makes traveling easy

Used monthly for 6-12 months
Reviewed 2019-07-23
Review Source: Capterra

Overall, it's been great and has made planning travel much easier.

Pros
It's very easy to navigate and it finds great options.

Cons
I wish you could include corporate codes to offer discounts at specific hotels.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Lauren Silveira

great!

Used weekly for 6-12 months
Reviewed 2020-02-20
Review Source: Capterra

Pros
Super easy to use-- the agents are extremely helpful and quick to respond

Cons
The 70 dollar service fee is a bit steep

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Whitney Galindo

Whitney Galindo - University Recruiter review of Trip Actions

Used monthly for 2+ years
Reviewed 2019-07-16
Review Source: Capterra

main benefit is staying organized and having one centralized location for all my travels. thank you trip actions team!!

Pros
I love Trip Actions! In my role I travel a lot for university recruiting (mostly in the US and Canada). What I love most about the tool is: -ease of use. it's super easy to keep organized with tripactions. all my traveling can become pretty confusing, so I appreciate having the specific itineraries. It's so great to have ALL of my trip info (flight, hotel, rental car etc) in the palm of my hand, in one centralized location. also the app UI is super user friendly -customer support: super friendly, helpful, and timely -trip action points: i love love love being able to collect points for my travel when i save SurveyMonkey money. i really love having the option to cash in for amazon gift card or personal travel -ability to book personal travel: i often book mine and my families personal travel via trip actions. unfortunately it's not always cheaper, but it is more convenient to have everything in one place

Cons
Just today actually i experienced a functionality that i'd like to be updated. For context, i'm going on two separate university recruiting trips to san diego in the fall (one is september, one in october). both of these trips were merged into one itinerary, likely because it's the same location. however when i reached out to your customer support team, they said that once a trip is merged, you can't unmerge it. i wish you could because it's confusing to look at two separate trips in one itinerary.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Susan Oxford

Friendly UI, Missed a few setup steps that caused issues

Used occasionally for 1-2 years
Reviewed 2019-07-23
Review Source: Capterra

As a growing company ourselves, I realize that it is hard to obtain good customer service for the help desk. It was pretty clear that everyone I chatted with was extremely new and at times I felt that I knew the product better than your team for those easy questions.

Pros
I liked that everything was in one site. I could put in all my frequent flyer/hotel numbers. I liked the reward program to encourage behavior among our users. I like the fact I can put in a $ to beat for hotels.

Cons
We didn't properly understand the site when we started or best practices when setting up. This led to confusion. We needed more best practices. Example: People were trying to book rooms for multiple users. These other users were not in the system yet and we didn't understand why it was working. Once we figured out that they also needed to register, it was easy. But this was after hours of frustration on the end users. We seemed to have trouble setting up our corporate numbers in TripActions. I realize that this was probably on our end with the hotel but since we never figured it out, a percentage of users need to go outside Tripactions to book our corporate rate hotels. Paying a fee for hotel only is also a big concern. Doesn't make sense to use the system for the corporate hotels and pay an extra $20.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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ayesha prakash

Tripactions review

Used daily for 1-2 years
Reviewed 2019-07-30
Review Source: Capterra

Great

Pros
Ease of use, gamification and customer service

Cons
cancellations are challenging, pricing can vary

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Anonymous

Pros and cons

Used weekly for 6-12 months
Reviewed 2019-12-06
Review Source: Capterra

Generally good attitude towards tripactions. Coming from non managed our team isn’t crazy about the change, but that’s more of an change management issue. Without the rewards there isn’t anything that employees are crazy about.

Pros
CSM’s are great. Help desk team usually is really responsive and helpful. Booking fees are definitely a little on the expensive side. Their reps can go and negotiate rates on our behalf.

Cons
Small issues with single sign on. This tickets been open for quite some time. Wished that could prioritize this and close the loop

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Tyler Barkmeier

TripActions Review

Used weekly for 1-2 years
Reviewed 2019-07-16
Review Source: Capterra

Pros
I like the filters for navigating the platform. It makes it very easy to find hotels, flights, and rental cars. I love getting money back while saving my company money. This has to be the best model in the industry.

Cons
I do find that some hotels do not get listed on the site by cross referencing them to a home site like marriott.com.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Zack Hewell

Worth it for the customer service alone!

Used weekly for 1-2 years
Reviewed 2019-07-30
Review Source: Capterra

I travel weekly, and use TripActions to book my flights, and sometimes lodging. I have never had a negative experience using the software, and really appreciate the ease and simplicity it brings to navigating the process of getting around.

Pros
Beyond the low-fuss, high-ease interface for booking flights and other travel accoutrement, the customer service is beyond reproach. The CS team has helped me out on numerous times and worked minor miracles on my behalf, from last second flight adjustments to researching and answering my left-field questions on how to get around the nonsense that certain airlines subject their customers to. Happy to use, highly recommended!

Cons
As someone who likes to take a little more control over the particulars of my bookings, I find the hotel section to be a little clunky to navigate for comparison shopping.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Jon Cham

Refreshing experience to booking travel

Used weekly for 6-12 months
Reviewed 2019-05-14
Review Source: Capterra

Makes booking business travel a fun experience!

Pros
The ability to earn rewards from choosing lower cost options, which can be redeemed for Amazon GCs, travel, and more. Great way to game-ify booking travel along with saving the company money. The website and mobile app both have very modern interfaces and performance is reasonable when loading all the travel permutations. Setup is very easy for user preferences and loyalty IDs.

Cons
I didn't like how they split choices between rewards points earning and non-rewards points earning hotel selections. They also split between those options which are eligible for cashback rewards and those that are not. It's all to provide more options but it ends up confusing more than anything. The other thing to note is that if you are booking a new trip, Tripactions charges a set fee. So make sure you combine hotel and flight bookings otherwise you will be hit with a separate fee per booking.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 8/10

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Lee Dolson

Excellent communication

Used daily for less than 6 months
Reviewed 2020-02-27
Review Source: Capterra

Fun and pleasurable. The gift card aspect creates a gamification experience that makes booking work travel fun... I honestly can't believe I just typed that, but its true!

Pros
I love the swift and helpful communication that accompanies this service. I have reached out a few times for support, and each time a representative has been incredibly helpful and responsive.

Cons
No complaints--I have had only good experiences using tripactions

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Tom Raper

Great options and service when something goes wrong

Used monthly for 1-2 years
Reviewed 2019-07-16
Review Source: Capterra

Great solution for business related travel, but some options are a little too personal travel based and can create some clutter. Solution can be used for personal travel, but I tend to book personal trips directly with my preferred vendors to use points, miles, perks, etc. In some cases I can find hotel or car options outside of app not available in TripActions, still learning source of their availability.

Pros
1) Incentives (employee kickback percentage) is awesome way to keep cost conscious but not force employees to pick the cheapest options. 2) Recognition of my status with vendors makes getting appropriate seats, room options, or discounts easy. 3) Information and views into flights, aircraft, amenities, and seat availability is convenient.

Cons
Rarely book a pre-paid hotel or pulled options from priceline style sites where I can't cancel or earn status for my business travel. These options often clutter the listing or make for several filters to apply to narrow choices. Same applies to apartment style options, bed and breakfast, etc. that require more filtering. No way to limit choices in profile so they don't continue coming up.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Zachary Haitkin

Always easy to use and great customer support

Used occasionally for 6-12 months
Reviewed 2019-07-23
Review Source: Capterra

TripActions makes business travel super easy. My flight got canceled due to aircraft issues while I was out of the country and TripActions saved the day by getting me on a new flight right away. 10/10 would use again.

Pros
Easy to get in touch with customer support when I have an issue. Clear communication about internal travel policies. Easy to navigate interface.

Cons
Nothing I can think of. This is a really great platform

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Tim Cullen

TripActions - So easy to use

Used weekly for 6-12 months
Reviewed 2019-07-30
Review Source: Capterra

Pros
- It is very easy to use for both business and personal trips. The search features for flights, hotels, and rental cars are very easy to use and manipulate. - It definitely finds the best pricing on all aspects of trips. I routinely find the pricing to be 10% cheaper than what I can find using other methods. - I like the reward option which allows you to reserve cheaper options and bank Amazon rewards. - I like that I can easily (one toggle) switch from business to personal trips.

Cons
- So far, my only (very minor) compliant is that you cannot reserve Exit Row seating on an airline during your initial booking. You must call the airline after the reservation is made. Minor annoyance and most likely a requirement of the airline industry.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

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Anonymous

Great for companies who have travel, but has some bugs

Used weekly for 6-12 months
Reviewed 2019-12-04
Review Source: Capterra

We don't have to spend as much time manually scheduling flights/bookings which is very helpful, but there have been a bunch of bugs that detracts from that experience.

Pros
I like that it's very easy to send candidates a link where they can book their own hotels/flights. We can see everyone who has booked/hasn't booked and follow up with them. I no longer need to spend time booking those things for them, unless requested.

Cons
There are definitely some bugs that have led to a poor candidate experience for us. For instance, sometimes requests for the candidate/guest to enter their personal CC information even when we have already specified that we are using the company card on file.

Response from TripActions


Thank you for your review of TripActions. It's great to hear you're able to offer candidates a fast and easy solution, but definitely a concern to hear you had billing issues. Please always feel free to contact TripActions customer service at 1-888-505-8747 or submit a support ticket directly from in our app. We want to make it right!

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Anonymous

Ok trip management tool but needs improvement

Used weekly for less than 6 months
Reviewed 2019-08-27
Review Source: Capterra

TripActions definitely has a good potential but need to work on linking hotels.com reward program!!

Pros
It is very intuitive and easy to use. Finding hotels and flights hasn't been that easy. Great feature: you can create an "itinerary" and have flight and hotel under the same folder. They have great customer service (I've only used the chat portion)! They are vert friendly and are quick to answer.

Cons
A little disappointed that I cannot link my hotels.com rewards program. I have notified their customer service team, and apparently a lot of people have requested that they link hotels.com reward program so hopefully they are working on it. Also, some of their features are inaccurate. For example, I bought what I thought was a train ticket but it was in fact a bus ticket.. it didn't mention it in the booking process.. I only found that it was a bus ticket in the confirmation email I received AFTER entering my credit card information and paying for it. HOWEVER, I mentioned it to the customer service team and they looked into it, apologized and offered a refund if I was no longer interested in taking this trip!!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Thomas Stephenson

Great Tool to Quickly Book Travel

Used weekly for 6-12 months
Reviewed 2019-07-23
Review Source: Capterra

Pros
I love being able to compare hotels in one spot quickly. You also can't beat the Amazon rewards. Its a great money saver for my company, and a great reward for fiscal responsibility. I also like having a quick itinerary I can access via the app with all my trip details

Cons
One thing that is still extremely frustrating is changing a flight or hotel. I can do this task in a matter of seconds on an airlines website, yet I still have to engage with a human via chat on TripActions to change details of trip. Recently, I needed to change a couple of flights and it took 14 minutes for me to get it all sorted. There needs to be a quick and easy way to change travel plans yourself, particularly flights, without having to chat with anyone.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Anonymous

TripActions has made organising travel so much easier for me

Used weekly for 1-2 years
Reviewed 2019-09-13
Review Source: Capterra

TripActions has made organising my travel so much easier and allowed me to save the company money while doing so.

Pros
TripActions makes it incredibly easy for me to book travel in the most cost effective way for the company. I love the incentives to save the company money, but it's actually the ease of use of TripActions that is the best part. I can get travel booked on my phone with a handful of taps.

Cons
The only downside for me of TripActions is the fact that all travel is booked in US dollars, which results in foreign currency conversion charges on my credit card.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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