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Botpress

On-premise conversational AI platform for creating chatbots

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Botpress Pricing, Features, Reviews and Alternatives

Botpress product overview

What is Botpress?

Botpress is an on-premise conversational artificial intelligence (AI) platform designed to help businesses in healthcare, financial services, eCommerce, education and other industries create chatbots using natural-language understanding (NLU) technology. Managers can embed chatbots into web pages and utilize a centralized dashboard to gain insights into engagement metrics.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
Chat

Training options

Live Online
In Person
Documentation

Botpress pricing information

Value for money

4.3

/5

19

Starting from

No info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Botpress features

Functionality

4.4

/5

19
Total Features17 3 categories

Most valued features by users

Reporting/Analytics
For Healthcare
Machine Learning
Multi-Channel Communication
Employee Recognition
Chatbot
Contextual Guidance
For Developers

Functionality contenders

Botpress users reviews

Overall rating

4.4

/5

19

Positive reviews

95%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.28/10
Rating distribution

5

4

3

2

1

9

9

1

0

0

Pros
It can be customized as you like and as they said, it's like a WordPress for chatbots. Recently Botpress community support started growing.

Abhishek Raj S.

The documentation is really good - easy to understand and the screenshots helped too.

PN

Pierre N.

Most i like is free and opensource, has web interface for configuration and most a very helpfull support even for free edition.

MB

Mohammed B.

Cons
Nil, I didn’t explored that much coz I got so confused and went back to rasa.

AC

Anurag C.

The beginners learning curve is the only obstacle, once crossed there will be no turning back.

NK

Nikhil K.

Very difficult to run multiple instance from one installation.

MB

Mohammed B.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

An excellent Bot framework that can be deployed totally on premise.

Reviewed a year ago
Pros

I have evaluated a dozen other chatbot frameworks but choose to go with Botpress. One of the main things which I like about Botpress is that it can be deployed on-prem and none of the data leaves your organization. It can be customized as you like and as they said, it's like a WordPress for chatbots. Recently Botpress community support started growing.

Cons

There is a learning curve to it. The documentation/blog can be improved to help customers stay motivated.

Vendor response

Hi Abhishek, thanks for reviewing Botpress and for bringing up the learning curve of our product. We've recently hired great talents to improve the experience. We are also putting more effort into content creation to help the community use Botpress to its fullest potential. Cheers!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Exceptional conversational AI software

Reviewed a year ago

We are working in a help desk solution for our field workers support

Pros

1. It's open source 2. Botpress hass a community forum for support 3. Botpress SDK is help you to develop robust apps and with more functionalities

Cons

We still are testing this solution and not yet have cons arguments

Vendor response

Hi Artemio, thanks for taking the time to review Botpress. I am glad to hear your positive experience and I am looking forward to seeing you benefiting from a conversational ai platform. Best, Marc

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Amit’s review

Reviewed a year ago
Pros

Ease of usage Ui flow design Nlp processing

Cons

Customization Add custom widgets and hooks

Vendor response

Hi Amit, first, I want to thank you for reviewing Botpress. It's greatly appreciated. I'd love to get the chance to pick your brain on custom widgets and hooks. If I get a better understanding of your use case, I can bring this up in a product meeting. You can also create a ticket on our Github project since we are open-source. Best, Marc

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Best on premises chatbot solution

Reviewed a year ago

Best open source solution available on the market

Pros

- Easy to use CMS - Great modular architecture - Community support - Fully customizable - Multiple bots on one instance

Cons

- Lack of documentation - Businesses model is based on paid features and paid support rather than just support

Vendor response

Hi Demyan, Thank you for the very detailed feedback. Cheers!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Review

Reviewed a year ago
Pros

The documentation is really good - easy to understand and the screenshots helped too.

Cons

Ummm, nothing comes to mind... Oh, Whatsapp integration would be amazing, but I realise it's sort of impossible.

Vendor response

Hi Pierre, thanks a lot for reviewing Botpress. WhatsApp integration is something we've been trying to get for quite some times. It's a long process to get the approval. Rest assure, we are working on this. best, Marc

Botpress FAQs and common questions

Botpress has the following pricing plans:
Pricing model: Free, Subscription
Free Trial: Available


Botpress has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


No, Botpress does not have an API available.


Botpress offers the following support options:
24/7 (Live rep), Chat

Related categories