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Guusto
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Employee recognition software and rewards platform
Table of Contents
Guusto - 2026 Pricing, Features, Reviews & Alternatives


All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Guusto overview
Based on 3400 verified user reviews
What is Guusto?
Guusto is an employee recognition program with key features that include employee reward programs, a rewards catalog, manager-to-employee recognition, eCards, recognition tracking, peer-to-peer recognition, and more.
Who uses Guusto?
Reviews for Guusto come from a wide variety of industries, including insurance (13% of reviewers), financial services (9%), and hospital & health care (6%). The most frequent use case for Guusto cited by reviewers is employee recognition (91% of reviewers).
What do users say about Guusto pricing?
Most reviewers indicate Guusto delivers strong value for money, citing transparent pricing, low setup costs, and returned unclaimed funds. Some reviewers feel costs rise for larger teams, and they mention limited free features and regional restrictions.
Starting price
per month
Pros & Cons
Gift Cards
Rewards
Pricing
Cumbersome account and login process
Guusto’s user interface
Guusto pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.9
Features
4.9
Ease of use
4.9
Customer support
4.9
Reviews sentiment
What do users say about Guusto?
Guusto is an employee recognition program with key features that include employee reward programs, a rewards catalog, manager-to-employee recognition, eCards, recognition tracking, peer-to-peer recognition, and more.
Select to learn more
Who uses Guusto?
Based on 3,400 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Guusto's key features
GetApp's analysis of 744 verified user reviews collected between July 2021 and January 2025 identifies Guusto's most critical features and summarizes user sentiment about those features.
Reviewers appreciate Guusto's Employee Reward Programs for their flexibility and personalization. They report that employees can choose from various gift cards, experiences, or charitable donations, which caters to different preferences. Users find it valuable for recognizing and motivating employees, as it allows for combining gift cards and selecting from a wide range of merchants. They also highlight its ease of use and the positive impact on employee morale and engagement. Of the 329 Guusto users who gave detailed accounts of their use of Employee Reward Programs, 98% rated this feature as important or highly important.
Joaness L.
Hotel Accountant
Michelle W.
Analyst
Reviewers highlight Guusto's Rewards Catalog for its extensive variety of options. They appreciate the flexibility it offers, allowing recipients to choose rewards that genuinely value, which boosts satisfaction and engagement. Users mention the wide range of partners, including restaurants, entertainment venues, travel providers, and retailers. They find the ability to split or combine rewards among several vendors particularly beneficial, especially for employees in smaller cities or remote areas. Of the 301 Guusto users who gave detailed accounts of their use of Rewards Catalog, 95% rated this feature as important or highly important.
See related user reviews
Marco M.
Developer
Tanya W.
Chief of HR
Reviewers indicate that Guusto's Manager-to-Employee Recognition capabilities are effective in showing appreciation and boosting morale. They find it helpful for both remote and on-site employees, as it allows for immediate recognition without delays. Users appreciate the visibility of recognition posts within the company, which fosters a positive work environment. They also mention that it strengthens relationships between managers and employees and motivates staff to perform better. Of the 268 Guusto users who gave detailed accounts of their use of Manager-to-Employee Recognition, 94% rated this feature as important or highly important.
See related user reviews
Geoff G.
Senior Operations Manager
Charlotte T.
Contract Administrator
Users report that Guusto's eCards are a convenient and eco-friendly way to recognize employees. They appreciate the instant, digital nature of eCards, which allows for immediate use without the need for physical cards. Reviewers highlight the wide range of choices available and the ability to customize and split rewards. They find eCards particularly useful for remote teams, as they can be easily sent and redeemed online, enhancing accessibility and engagement. Of the 273 Guusto users who gave detailed accounts of their use of eCards, 91% rated this feature as important or highly important.

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Stacie C.
Group Benefit Examiner

Brett S.
Marketing Automation Specialist
Reviewers value Guusto's Recognition Tracking for its ability to monitor and track employee recognition. They find it useful for seeing who has been recognized, which helps maintain a positive and fair culture. Users appreciate the transparency and the ability to follow up on unclaimed rewards. They also mention that it aids in evaluating employee performance and planning future initiatives, contributing to a more personalized and effective recognition program. Of the 171 Guusto users who gave detailed accounts of their use of Recognition Tracking, 84% rated this feature as important or highly important.
See related user reviews
Sage S.
Accommodations Consultant
Allen M.
Printing specialist
Reviewers appreciate Guusto's Peer-to-Peer Recognition for fostering a positive work culture and boosting morale. They find it encourages teamwork and allows employees to recognize each other's efforts. Users mention that it builds camaraderie and enhances team cohesion. They also highlight the ease of sending rewards or shout-outs, which reinforces positive behaviors and contributes to a supportive and engaging work environment. Of the 190 Guusto users who gave detailed accounts of their use of Peer-to-Peer Recognition, 79% rated this feature as important or highly important.

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Christine L.
Content Specialist

Yasmeen K.
Sales Floor Associate
All Guusto features
Features rating:
Guusto awards
Guusto alternatives
Guusto pricing
Pricing plans
Pricing details:
User opinions about Guusto price and value
Value for money rating:
Of 57 reviews that provide robust commentary on Guusto's price and value, 78% mention it in a positive light.
Most reviewers indicate that Guusto offers strong value for money, highlighting its transparent pricing, low setup costs, and the absence of annual fees or start-up charges. They appreciate the comprehensive free trial, which allows unlimited reward sending and full platform access, helping them understand the system before committing. Users say the platform saves them money by eliminating postage and administrative costs, and they value the eco-friendly, paperless approach. Many reviewers appreciate that unclaimed gift funds are returned to their accounts, reducing waste. They find the flexibility to split balances across multiple gift cards and the wide variety of redemption options beneficial, with some noting that most platform features are available in the free version. Some users report that Guusto is cost-effective for both small and large budgets, and they like the ability to tailor gifts without mandatory subscriptions.
However, some reviewers feel the cost can be high for larger teams or when compared to points-based programs. They mention fees for certain transactions, such as transferring funds to prepaid Visa cards or from credit cards, and express frustration over minimum spend requirements and the lack of bulk purchase discounts. Some users say the free version is limited in functionality and that gift card options can be restricted in certain regions.
, and
To see what individual users think of Guusto's cost and value, check out the review excerpts below.
Guusto integrations (23)
Integrations rated by users
We looked at 3,400 user reviews to identify which products are mentioned as Guusto integrations and how users feel about them.
Integration rating: 4.6 (8)
“Our budget could not support all employees being members - Teams allows non-management employees to see and respond to recognition of their peers.”
Cathy P.
Director
Integration rating: 5.0 (1)
Integration rating: 4.0 (1)
Guusto customer support
What do users say about Guusto customer support?
Customer support rating:
We analyzed 155 verified user reviews to identify positive and negative aspects of Guusto customer support.
Widespread user sentiment highlights Guusto's customer support as fast, responsive, and efficient in resolving issues.
A significant portion of users found the support team easy to reach and quick to assign help, even when main contacts are unavailable.
Frequently reported by users, the customer service team provides clear explanations and personalized assistance for platform navigation.
A large number of users appreciate the friendly, professional approach and the team's commitment to customer satisfaction.
Support options
Training options
To see what individual users say about Guusto's customer support, check out the review snippets below.
“Even though the original scope of our contest did not involve using Guusto (but the global pandemic made us reevaluate our rewards program on the go), their exceptional customer service allowed us to transition to Guusto without causing delay.”
Eliot C.
Communications Consultant
“On the backed, Guusto's solution to reporting has made keeping track of funds extremely easy and the customer service is great! If you ever have a problem customer service is there to help you right away.”

Jason W.
Data Analyst
“Customer support responds me very fast; when the main contact is out of office, they have automatically assigned another one to help me in the meantime.”
My L.
Analyst
Guusto FAQs
Guusto has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What is Guusto used for?
Guusto is an employee recognition software and rewards platform designed to help HR and operations leaders create recognition programs that engage employees across all levels of an organization. The platform streamlines rewards, automates milestone celebrations, empowers managers with dedicated budgets, and facilitates peer-to-peer recognition programs. Unlike traditional recognition tools that primarily serve office employees, Guusto has been specifically developed to include frontline workers in industries such as healthcare, retail, hospitality, manufacturing, and financial services through multiple delivery methods including web, mobile app, QR codes, SMS, TV display, and print options. The platform offers a flexible rewards system that moves beyond conventional plaques and pins, allowing recipients to choose from hundreds of different gift cards from around the world, branded company merchandise, charity donations, and custom rewards. Guusto implements a non-points-based system, eliminating the need to create accounts or pay for all employees to launch a program. Organizations can begin with a single-user account sending unlimited rewards, then progress to automating milestones and providing managers with budgets before eventually implementing a full peer-to-peer recognition program. The system features powerful budget controls that enable multiple programs to run in parallel with different budgets and administrators, while setting spending limits for shared cost centers. Guusto incorporates social impact into its core functionality through a partnership with the One Drop Foundation, donating one day of access to clean water for every gift sent through the platform. The system is designed to maximize recognition budgets by charging subscription fees only for users who can send recognition, such as managers, with no setup fees, hidden markups, or shipping costs. Unclaimed gifts are credited back to the organization, ensuring that the full value of recognition spending reaches employees. The platform also offers comprehensive analytics and reporting capabilities to track program effectiveness and measure the impact of recognition initiatives on employee engagement and retention.
Q. What are the benefits of using Guusto?
Q. What languages does Guusto support?
Guusto supports the following languages:
English, French
Q. Does Guusto support mobile devices?
Guusto supports the following devices:
Android, iPad, iPhone
Q. Does Guusto offer an API?
Yes, Guusto has an API available for use.
Q. What level of support does Guusto offer?
Guusto offers the following support options:
Email/Help Desk, Chat, Knowledge Base, FAQs/Forum




































