OnTheClock.com Reviews

My favorite part is that we can sync the hours with gusto to run payroll easily.

It was a little tricky to find my way around initially and understand what settings did what. The customer support was helpful though when I ran into issues.

I have a job that is paid by the hour and this software helps me keep track of the time I spend at work. What I appreciate the most is the ability to be able to break down the time tracking by projects, then have a big picture of the time spent on each project. Furthermore, at the end of each week, a performance analysis is generated which allows me to keep track of my work pace and understand if I have slowed down. it is a very intuitive software, organized and simple in its efficiency

Sometimes, even if rare, the counter stops at certain minutes, and this requires me to stop and restart the time, hoping I notice it in time!

The mobile platform gave a quick way to track the jobs with GPS and time stamps - VERY valuable as a contractor who travels to jobs all over. Keeping track of each client is a huge value for end of quarter reporting.

Wish they had a billing/invoicing component as part of their tool. It would be super if an invoice could be sent immediately to the client. If there IS this feature, I've not seen it yet! It does have to be connected to the Internet always for the tool to work fully... it would be nice if you could still check-in with GPS and have the software automatically add the stamp/clock track create the entry WHEN you get back online?

Hello Matt, thanks so much for your review and feedback. We appreciate the features requests and always pass these along to our developing team for future ideas. Have a great day!

Was anxious to try the software and get set up for next payroll After watching the introduction video, reading the features and customer reviews it seemed to be the right fit for what we were looking for and was hoping for some additional information before signing up, until I made the call and spoke with one of your reps

I was impressed with the capabilities of what the software could potentially provide for my business. However, the customer service was poor and very unprofessional. The individual who answered seemed put out by the call and was very short in his answers and did not expand on any of their services. He seemed irritated by having to answer any questions. I also heard his dogs barking in the background...

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Hello and we cannot thank you enough for your feedback. Please let us start off by expressing how sorry we are for your bad experience with a customer support rep. We would love to make this up to you and gather additional details so we can prevent this from ever happening again. Please contact us. Have a great day, -OTC Team

OntheClock has been both a cost-effective and easy way to truck employee punches. We've been using the software for almost two years with no issues with the service, or employee use. The interface is simple, team members can easily view their punches and administratively the program is clear and concise.

Nothing really comes to mind, we have had one or two 'Server' issues (?) Where a clock wouldn't register and we would have to go back and edit time cards. This may be a general internet, or usage issue though.

Hi Sean, thank you for the great review.

Really easy way to keep your employees honest about their time clock, punching in/out. I love the GPS feature so that they aren't "clocking in" at home then driving to the office. Called BS on that once! Also, they just whip out their phones once they get here to punch in/out, then they are finished. For payroll. Just go to manage employees tab, select the time frame for payroll. Ours is every 2 weeks. Hours are automatically calculated. IF, there's something odd, I can look at each individual punch. For instance, someone forgot to punch out and was on the clock for 27 hours straight. Quick edit and back to honest hours.

Sometimes it takes a day to get a response back from customer service. But, that's a rare occasion. A real human typically answers right away.

Hi Joseph, Thank you for the great review and feedback. We hope that you never have to wait for a response. Our customer support team does their best to answer tickets as soon as possible. Thank you once again and have a great day!

Ease of use, I can do scheduling of employees. Keep track of time for contractors and employees. My contractors or always in the field so the mobile app is easy to use to clock in or out.

We haven't figured out how to make changes to punches in and out times on the mobile app when someone forgets or need to adjust a punch.

Hi Katherine, thank you for the awesome feedback and review. Please contact us at 888-753-5999 or email us at support@ontheclock.com, and we will be more than happy to assist with the app punch time adjustments. Thanks again, OTC Team

It's accurate, easy to use and implement, super reliable, and very cost efficient. Don't let the big payroll services sell you an expensive time clock product that isn't better than OnTheClock.com and that costs 10 times more!

What I like least about this software is that I didn't know about it years before I implemented it. We were using a paper system for time reporting by employees until we found someone padding their hours. OnThe Clock.com stopped the padding process immediately and paid for itself 10 times over.

Hi Mark, Wow, wow, wow. This is what we have to say from your awesome review and feedback. It makes OnTheClock very happy to read how we have helped you and your company. Sounds like you had an issue with time theft from an employee, which is a huge situation among millions of companies in the world. Thanks again, OTC Team

We have been using OTC for 10 years and have never had any problems with them! We have tried other time card services in the past but none have been as easy or as simple and user friendly.

We have not had any issues with using the software in the past 10 years and when I did have to call in the one time, my question was answered and I got to talk to a person and not an automated voicemail.

Hi Christina, Thank you very much for reviewing our employee time clock. Also, thank you for being a user of ours for so long - we truly appreciate it! Have an amazing day! -OTC Team

It's so easy to use! We didn't have to spend hours training staff how to use the software.

Nothing! No complaints! We love the software.

Hi Charlotte, thank you very much for the awesome review!

The incredible amount of flexibility it offers is amazing. You can set or restrict punches from specific devices, regions, IP addresses, and similar on a per-employee basis or account-wide, allowing you to make sure that every employee is punching in when and were it's appropriate to do so. It allows a per-employee automatic accrue system for PTO. Approving PTO requests is a breeze as well.

In terms of end-user friendliness, it's a bit rough for non-tech-savvy folks to find the specific website they should log into and punch from - just going to ontheclock.com doesn't actually show anywhere you can log in or punch. This leads to needing to explain specific steps and URLs to users, or sending them a link to click, rather than just telling them to go to the site. It's also a bit of a hassle to reach the Group Punch site where employees can simply enter their employee number to punch in or out, and that could easily be resolved by having an application you could download to turn a desktop into a punch station.

Hi Jonathan, thank you for the great review and awesome feedback. We always like to hear how we can improve. Have a great day :)

I love this software because of it's ease of use. The mobile app is very simple. Our staff have no problems using it. I love the reporting. Very simple, yet has everything I need.

I would love to be able to manipulate the excel report I create. Right now the report includes all variables, even the ones that we have turned off. We use PTO only for sick, vacation, personal days. I have limited what our staff can choose when entering time to just the PTO, but when you print the excel sheet, all the choices are on the sheet. I can hide or delete the columns I don't use, but there's always a risk of deleting a column with time in it. I'd love for the excel sheet to match the variables I have allowed the staff to see.

Hello Shelly, Thank you for your valuable feedback and review.

This software functions similar to other timeclock programs but also has a GPS feature that can detect the location of the employee when clocking in. Since the employee approves each device used, employees may find it hard to practice deception with this software.

The only negative aspect I can think of is when an employee has to get a new phone and the device has not yet been approved.

Hello Victoria, Thank you for your great feedback and review about our time clock system. Have a great day! -OTC Team

I have been using ontheclock.com for several years. This software is extremely user friendly for employees as well as bookkeepers. Their customer service through "chat" on their website is wonderful. There is always someone there to answer your questions and they can look at exactly what you are looking at to help answer any questions or solve any problem. It's very easy to add additional hours for employees or to adjust employee time if needed.

There really is not anything I don't like about the software. It has worked great for me and my employees.

Hello Caroline, Thank you so much for your awesome feedback! We are extremely happy to hear that our time clock system has benefited your company. Have a great day! -OTC Team

What I like most about this software is the ease of use. It is super user friendly for any and all employees to clock in and out. The time cards are also very easy to read when processing for payroll.

What I like least is the fact of going through steps just to get to the employee clock in/out. I feel there should be a direct site to the punch in/out page.

Hello Chelsea, Thank you for the tremendous review and feedback! The link provide below is the direct link to our employee punch site - we hope this helps :) https://www.ontheclock.com/time-clock/ Have a great day, -OTC Team

The ease of use for the employees and the use of a clock station in the shop. Automatic time entered for salary employees. Tracking of vacation, PTO. Texted when employee clocks in or out. Ease of editing time. Audit log. Payroll calculations.

On salary employee that are paid the same every 2 weeks regardless of hours they is no way to put pay rates in system unless you enter in hour rate rather than salary amount.

Hi Kevin, We can't express enough how thankful we are to have you as a customer for 8 years. Thank you for your loyalty and thank you for taking the time to review us. -OTC Team

OntheClock has helped our businesses payroll so much. I love the ease of use and the mobile site is great. It is so easy to use and is a great product.

I honestly do not have anything that I dislike about the product.

Hi Stacy, Thank you for the great review. Have an awesome day!

Accessible anywhere, easy to use, what else can you ask out employee time tracking software? OnTheClock.com made time tracking simple. We found the ease of use really enhanced participation and reduced errors.

The interfaces could use a little freshening up, but it's a small thing.

Hi Ed, Thank you for the kind review. We have great news! We are freshening up our interface and should be released within the next few weeks or so. Have a great day, -OTC Team

Easy to set up - implement. Easy for staff. Easy to access. Security lock down features makes it trustworthy.

Would like to force staff to change password more routinely. At some point when the staff get larger, the price can go from very affordable to questionable.

Hi Patricia, Thank you for the kind review. Regarding the price, our pricing per employee actually decreases with the more employees you add, so no worries there. Also, your employees do have the option to change their own password as long as you have this option turned on. How you can turn it on/off is go into the Employees tab, select the General Tab, and scroll down where it says Additional Options. You will see "Allow Changing Password" and you will have the option with a drop down box. Hope this helps :)

We have a small office with less than 20 employees and it does all that I need it to do as far as tracking the time, the PTO requests, holiday pay etc for my employees.

Would like easier reporting. It doesn't have the detail that I would like for each week of pay. We pay bi-weekly and I have to put in custom dates to check each week alone.

Hello Charla, We would be more than happy to explore the possibility of adding additional details for easier reporting. Thank you for your feedback! -OTC Team

I like being able to control the location of log in as employees were taking advantage when they were permitted to clock in/out from their phones. Great having ability to have holiday and vacation hours added and tracked automatically.

Would like a place to record individual notes regarding excused/unexcused absences or tardies, call offs and reasons provided for call offs.

Hi Susan, We appreciate the review! We do offer an option at the bottom of the time card entry to enter notes. If you need any assistance please contact us at 888-753-5999 and we will be more than happy to show you how to do this :) Have a great day, -OTC Team

It's free for 2 or 3 users, it works really well, they have an app for your phone the techs are able to sign in and clock in and out, it tracks their location where the punch is logged, great to make sure your employees are clocking in where they are suppose to be.

Managing the state that the tech is working in is a little more of a pain, I think they could make it a little better.

Hi Scott, Thank you for the review. Our services are actually free for 2 employees or less, not 3 or less. We appreciate you taking the time to give us some feedback. -OTC Team

Love the ability for employees to submit time off requests, and the ease of use for all. Streamlined timekeeping as well as vacation and sick day tracking.

No cons were added to this review

Hi Pamela, We appreciate you taking the time to write a review about your experience with OnTheClock. Have a great day!

We have 45 part time staff that never step foot in our office. This program easily allows our employees to manage their hours remotely! Everyone's hours are now in the same place!

I haven't found anything that I don't like yet and I have been using it for 2.5 years. The developers are always listening to ideas and "wants" from their customers and upgrading the program constantly!

Thank you for the review.

It is very cost effective for small business owners. The Program is also very easy to learn and navigate.

No cons were added to this review

It is so great to read this, Lauren. Thank you for the review.