OnTheClock.com Reviews - Page 2

I love that my employees can easily punch in and out and then every two weeks I go in approve their time send it to my payroll software and pay my employees. Payroll takes me about 45 minutes every two weeks because of on the clock. This leaves me time to work in the field and attend other responsibilities that I have. It also leaves less room for error in time cards and allows me to know where I need to step in and help people who may be taking longer than they should regularly by glancing at their time. Also for safety purposes it’s nice to be able to know when people are working and where they might be working especially if it’s at night time.

I do my schedule a month in advance and it’s a very tedious process to sit down and do the schedule. I feel like there should be an easier way to do it. A lot of the jobs that we have a redundant and carrying over instructions when I duplicate shifts is not an option that would Make it a lot easier. Another thing I don’t like about it is that my employees cannot clock in or clock out when they do not have good cell phone service. I feel like there should be a feature that if you don’t have cell phone service you should still be able to clock out and then the app will update when you do get cell phone service.

Hello Dailey, Thank you for your feedback. We are in the process of improving our employee scheduling and allowing it to be a much more improved experience. Thank you so much, -OTC Team

Prior to OTC, we were having employees manually log hours. This was not effective and very time consuming because we had no way to oversee that employees were being honest about their time logs. We then tried out a few other applications, but they lacked essential functionality that we required. Then we tried OTC. It is a game changer! Our employees press 1 button on their phone to clock in and the same button to clock out. SIMPLE. The app also has GPS tracking, which shows us exactly where the employee is when they clock in and out. This ensures that they are being truthful about punches. The best part is that its completely free up to a certain number of employees. We're happy to pay for our 10 employees.

Our biggest issue was the User Interface for the admins. They recently overhauled it and now we love it. So no cons now.

Hello Justin, Thank you for taking the time to give us an honest and detailed review. We are happy that you enjoy our new time clock user interface.

1) Its user friendly. 2) As the admin and payroll reporting person, it simple for me to get the info I need to report the hours to payroll company. 3) If I need to edit employees times, I can do it in a few steps. 4) I really like that it will alert me when someone punches IN and OUT.

1) It would be nice if the system would not combine the total hours in a bi-weekly cycle. I like to look to see who is getting close to OT each week. 2) during my busy time I have to hire a staffing service. My employees start their week on Saturday. The Staffing Service starts their employees on Sunday. So I have to have 2 separate accounts to track their time. I wish I could combine the 2 accounts so I can see both at the same time. Not a huge deal.

Hello David, Thank you for the great review. We recently released a new feature that alerts you when employees are approaching overtime. You can set this to alert you at a specific amount of time before they will hit OT. Here is a link for you to learn more: https://www.ontheclock.com/A-Time-Clock-With-Overtime-Alerts-.aspx

The interface is great on the admin side. Our employees have liked the ease of use. The cost is really reasonable as well.

The biggest drawback and why I might switch back to TSheets is that the GPS is dependent on the employee. If they close the app out it stops tracking them. It defeats the purpose of having it to prevent time theft. I am not sure why it can't continue to run in the background as that is what TSheets does. If you create geofencing it only matters for punching in and out. If they leave it does not punch them out but continues to keep their time. The GPS feature is great but if the employees have the control over it, it defeats the purpose of having it.

Hello Jamie, Thank you for the honest and kind feedback. Our developing team is currently working on some new robust and detailed features that will be geared towards improving the items you mentioned. We would love to have you continue to grow with the OnTheClock family. Have a great day, -OTC Team

It is very easy to set up, and very easy for my staff to use. I also like that we can use GPS tracking for clock-ins and clock-outs. It is used to time keeping and payroll. We do not use the PTO or vacation time feature.

There are many times it will not load or allow my staff to clock out. This is an easy fix. I will clock them out. Most times, I think this is an issue with the staffs' cell service, and not an issue with the app.

We have a small organization so we pay nothing for this software. It allows us to still track codes, time off etc. In fact, the time off feature works better than with some other companies as we can customize to each employee. It is easy to use. We also work remotely and don't require check in/out and are able to merely enter the number of hours for each job code.

The time off feature is a little odd as it doesn't show in the administrative reports easily. However, once you learn to use it, it works fine.

Hi Tereza! Thanks for the awesome review. Please do not hesitate to contact us if you need assistance with our time off tracking feature - we would love to help. Thanks again, -OTC Team

It provides many different ways of keeping track of employees. Its user friendly for our employees, and does not required a highly skills in computer. It provides accurate information at the time of keeping control of overtime, vacation hours, sick and personal tme. It will let you know who is in, and out at any time of the day. It also let you see where they are punching in, and what computer they did it Its not expensive, and it will let you add the company Logo in the employee "punch in" website.

So far whe have not been able to find something to dislike from On The clock... I would say having some videos inside the administrator website showing what you're able to do will be a great way to start. But besides that On the clock is really worth its price

Hi Armando, Thank you for your very detailed review. We appreciate your feedback. Here is a link to our video section if you are interested :) https://www.ontheclock.com/videos.aspx Have a great day, -OTC Team

We had tried various time clock machines that failed to work consistently and then I found this software and never looked back. The customer support is superior. Easy set up, super reasonable pricing and it has all the features that my company needs.

Not too long ago they did a "face lift" to the format of the website and I liked the format of the Time Card page before the face lift.

Hello Sue, Thank you so much for the kind review and feedback. We truly appreciate it.

Prior to switching to OnTheClock we actually had a thumbprint scanner. Half of our employees couldn't get it to scan their thumbs consistently. We have satellite offices that created a lot of manual adjusting because we only had one scanner. OnTheClock is sooooo much easier! Accessible from anywhere you have internet access and if there are manual corrections/adjustments to make they are a snap and biweekly I get OnTheClock to email our accountant timecards with no hassle.

n/a - can't really even think of any cons.

Hi Jennifer, Thank you for your kind review! Your feedback on how you use our time clock system for your business is very important to us as well. Have a great day!

The cost, very economical for a small business. Customer service employees are very nice, but still need some training in knowing all functions of the software. Nice to be able to get a hold of a real person so quickly though.

Kind of archaic compared to the latest software out there. Visually it could use a few updates and would be great if you could see how much pto you would have for a future date.

Hello Courtney, Thank you for the review. Due to our company growing we recently hired additional Customer Support Reps who are still in training. We apologize if this has caused an inconvenience for you, but I can assure you that they will be up to speed in no time when it comes to knowing all the functions of our software. You will also be happy to hear that we are currently in the process of updating our website as well. Regarding how much PTO you have for future dates is located under the PTO tab, then select Current PTO & Requests, and from there you can see all employees' PTO info. If you have any questions please do not hesitate to contact us at 888-753-5999. We appreciate your feedback, and have a great day :) -OTC Team

This app does everything I need it to do and more! I chose this one over the others because it does a time sheet/stub I can include with my employees checks. It’s the perfect app for my cleaning business!!

I do not like that it is priced per user. As my business grows the price goes up for each new employee.

Hello Beth, Thank you for reviewing our time clock. We also appreciate your feedback regarding our pricing. We try our best to accommodate everyone's needs who uses our employee time tracking solution. Have a great day.

I love how easy it is to set up and use and how knowledgeable the staff is to the software. One staff member in particular, [SENSITIVE CONTENT HIDDEN], helps me every time I have a question. He's quick to answer and also doesn't talk to you all robotic like I've seen in other chats from other companies.

I do wish that you could set the time card to be in minutes instead of decimals when fixing hours. It's difficult to see 7.45 and think it means 7 hours and 27 minutes rather than be 7 hours and 45 minutes.

Hi Ashley, thank you for the kind review regarding our product and our customer support rep, Chris. We value your feedback :)

I love that I was able to get rid of my paper time cards, employees cheating on their times when they would log in and out, and it keep track of the total hours for me, instead of me having to figure everything out every payday, I run one simple report and input that info into my payroll manager.

The only issues I have, that are the time accumulator that is supposed to help me track sick time, etc is not working correctly, however I have not attempted to contact tech support yet. Also the other thing is, we are in Arizona and we do not change times, but some of my employees show up in the reports and hour off from the other employees and we have been unable to get all of our staff on the same time zones, even though we have configured the settings correctly. Otherwise a great product.

Thank you for the review! We will have a representative contact you so we can assist you with tracking your employee's sick time. -OTC Team

We love that there is an app and the majority of our staff use it. There have been very few times that we've needed to call customer service but when we do, they are fantastic and responding quickly and helping us resolve the issue. We used to do paper time sheets and will NEVER go back to that after switching to on the clock.

The app sometimes has trouble with follow through if not on wifi. If we are not watching carefully, we think we've clocked out but the app didn't follow through with it. We have to wait for the little message to come up saying the clock out occurred. Also, the last time we used the PTO request feature through the app, it didn't work properly which caused trouble on the book keeping end of things. Our staff now know that if they use that feature on the app, to notify me so I can make sure it worked.

Hi Alisha, Thank you for the feedback. Please feel free to contact us if you need any assistance in some of the troubles that you have experienced. We are here to help you and your company as much as possible.

I like everything about this product. Before we used on the Clock, we used the Google calendar to keep track of everyones hours and it was extremely time consuming to run reports, etc. On The Clock is extremely easy and our team members rarely (I mean really rarely) experience any problems with the app!

I do have difficulty remembering how to "add" a punch if someone forgest to clock in. I wish there were an icon on the dashboard to do that. I should remember, but for some reason, I find that hard at times.

Hi Terrie, thank you for your valuable feedback and generous review. We would love to help with how to add a punch if need be. Feel free to contact us for assistance. Have a great day, OTC Team

The set up and daily use is very easy. We are a small company and didn't need a complicated system at this time. It also looks like it will be a good program as our company grows and hires more employees.

Sometimes as Administrator I need to over-ride the punches. It takes me a while to get it right. Could be just that I don't remember how to do it since its not an everyday thing.

Hi Vivian! We value your feedback and appreciate your review. If you ever need assistance with over-riding punches, please do not hesitate to contact us - we will be more than happy to assist you. Have a great day.

Low cost and flexibility. Also, no long term contract.

New PTO years can sometimes be cumbersome to begin.

Thank you for the kind review and feedback, Jared. If you ever need assistance with the PTO feature then please do not hesitate to contact us. Have a great day.

Integrates with Gusto (my payroll solution software) Employees can easily track their time and PTO requests

The PTO requests are not so obvious on the management side. There's no pop-up or obvious warning that lets me know someone requested PTO. I would have to be conscientious to go into the PTO section and see if anyone did.

Hi Lissette, thank you for your valuable feedback and generous review. Have a great day.

Easy for the employees to use. They are able to see their hours worked without an issue. It is also easy for me to see who is in and not.

On the clock, need more options for reporting. I would like to be able to print in first name order, that is the order QuickBooks has the employees. It would be nice to be able to add the salary employees to keep track of vacation, sick and holiday. I wish there was a way to add holidays for all employees, not individually.

Hello Charisse, Thank you for the review :) You're right, we do need more reporting options and this is something that we would like to have available sooner than later. -Salaried employees can track vacation, sick and holiday using OntheClock. They would do it the same way hourly employees do, except they would not punch in or out each day using the punch clock. -The employer can add bulk pto using OntheClock PTO Menu -> Bulk PTO. I hope this information was helpful. One of our customer support members will be reaching out to you soon to help assist you with these options. Have a great day, OTC Team

I appreciate the ease of use. Requires little training for staff and very cost effective for the small busness!

So far we have been pleased. No complaints.

Hi Kai, we are very happy to see how easy you find our time clock software to be! Have an awesome day!

The software pretty much covers all the bases! The basic software is very user friendly for administrator, managers and employees. It's customizable in several areas as well. It's an really good value for all that you get. Last week, one of my colleagues was looking for a new online time clock service, and I recommended you!

I would like to be able to add text to the "SCHEDULE" function. Ex. Would be nice to be able to include the text OFF on days that employees do not work. Currently, if you don't add any hours, it is just a blank space, which can be confusing.

Hi Robin, Thank you for the great review and the referral! We are thankful to have customers like yourself! Thank you for the feedback regarding text in the scheduling feature. We will inform our developers about this :) -OTC Team

This product is very user friendly for both employees and administrators.

Everything has been fine for us with this software. We did a test run on a few competitor platforms and that made it easier for us to make the decision to stay with this one.

Hey Joey! We appreciate the amazing feedback!

It's easy to use and understand. If I have an issue just a phone call and it's easily resolved. This was refereed to us by another company using this product.

I have found no real issues or complaints.

Hi Sam! Thank you for such a kind review. We are grateful to have you as a user of OnTheClock's. Have a great day!