OnTheClock.com Features

PTO request and approval process. And PTO tracking.

Reporting features. Some navigational aspects are a little confusing for employees.

Hello Samuel, Thank you for your feedback and kind review. If your employees ever need assistance navigating our time clock system, we will be more than happy to assist them. Have a great day!

Was anxious to try the software and get set up for next payroll After watching the introduction video, reading the features and customer reviews it seemed to be the right fit for what we were looking for and was hoping for some additional information before signing up, until I made the call and spoke with one of your reps

I was impressed with the capabilities of what the software could potentially provide for my business. However, the customer service was poor and very unprofessional. The individual who answered seemed put out by the call and was very short in his answers and did not expand on any of their services. He seemed irritated by having to answer any questions. I also heard his dogs barking in the background...

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Hello and we cannot thank you enough for your feedback. Please let us start off by expressing how sorry we are for your bad experience with a customer support rep. We would love to make this up to you and gather additional details so we can prevent this from ever happening again. Please contact us. Have a great day, -OTC Team

Ease of use AND integration with QuickBooks Online

All features were what I needed; so I don't have any suggestions to offer at this time.

Hello Mario, we appreciate the generous review about our time tracking software. We are extremely happy to read how simple and easy our system is for you. Have a great day, -Tim, OnTheClock

I love the ease of clocking in using my mobile device. As someone who has always had to punch in on a computer, I know first hand that computers sometimes take their time opening and connecting to the internet for you to do anything. That's never fun, especially when you need to clock in. This has been a great product to use instead.

The notes section in the Time Card Entry doesn't always allow you to enter a note.

Hi there! Thanks for the awesome feedback! Please contact us if you need assistance with the time card entry notes - we'll love to help!

User friendly, inexpensive, options beyond just time tracking

So far, I haven’t found anything I don’t like.

Hey Tammy! We appreciate your amazing review and feedback!

Customer service is great. Affordable, easy-to-use option for time tracking

Certain functions are sometimes not found easily, but customer service is so good this is not a major issue.

Hi David! Thanks for the great review and for your feedback about the system and our Time Tracking Specialist assistance that has been provided to you. Have an amazing day!

Time tracking is so much easier! Staff can clock in and out while traveling.

Sometimes the GPS tracking does not work. At times it will not require location, even though it is set too.

Hi there! Thank you so much for the great review about how OnTheClock makes your time-tracking process much easier! Feel free to contact our Time Tracking Support Specialists for more assistance on the GPS tracking feature that we offer. Have a great day!

It's accurate, easy to use and implement, super reliable, and very cost efficient. Don't let the big payroll services sell you an expensive time clock product that isn't better than OnTheClock.com and that costs 10 times more!

What I like least about this software is that I didn't know about it years before I implemented it. We were using a paper system for time reporting by employees until we found someone padding their hours. OnThe Clock.com stopped the padding process immediately and paid for itself 10 times over.

Hi Mark, Wow, wow, wow. This is what we have to say from your awesome review and feedback. It makes OnTheClock very happy to read how we have helped you and your company. Sounds like you had an issue with time theft from an employee, which is a huge situation among millions of companies in the world. Thanks again, OTC Team

The incredible amount of flexibility it offers is amazing. You can set or restrict punches from specific devices, regions, IP addresses, and similar on a per-employee basis or account-wide, allowing you to make sure that every employee is punching in when and were it's appropriate to do so. It allows a per-employee automatic accrue system for PTO. Approving PTO requests is a breeze as well.

In terms of end-user friendliness, it's a bit rough for non-tech-savvy folks to find the specific website they should log into and punch from - just going to ontheclock.com doesn't actually show anywhere you can log in or punch. This leads to needing to explain specific steps and URLs to users, or sending them a link to click, rather than just telling them to go to the site. It's also a bit of a hassle to reach the Group Punch site where employees can simply enter their employee number to punch in or out, and that could easily be resolved by having an application you could download to turn a desktop into a punch station.

Hi Jonathan, thank you for the great review and awesome feedback. We always like to hear how we can improve. Have a great day :)

Prior to switching to OnTheClock we actually had a thumbprint scanner. Half of our employees couldn't get it to scan their thumbs consistently. We have satellite offices that created a lot of manual adjusting because we only had one scanner. OnTheClock is sooooo much easier! Accessible from anywhere you have internet access and if there are manual corrections/adjustments to make they are a snap and biweekly I get OnTheClock to email our accountant timecards with no hassle.

n/a - can't really even think of any cons.

Hi Jennifer, Thank you for your kind review! Your feedback on how you use our time clock system for your business is very important to us as well. Have a great day!

I love that I was able to get rid of my paper time cards, employees cheating on their times when they would log in and out, and it keep track of the total hours for me, instead of me having to figure everything out every payday, I run one simple report and input that info into my payroll manager.

The only issues I have, that are the time accumulator that is supposed to help me track sick time, etc is not working correctly, however I have not attempted to contact tech support yet. Also the other thing is, we are in Arizona and we do not change times, but some of my employees show up in the reports and hour off from the other employees and we have been unable to get all of our staff on the same time zones, even though we have configured the settings correctly. Otherwise a great product.

Thank you for the review! We will have a representative contact you so we can assist you with tracking your employee's sick time. -OTC Team

The set up and daily use is very easy. We are a small company and didn't need a complicated system at this time. It also looks like it will be a good program as our company grows and hires more employees.

Sometimes as Administrator I need to over-ride the punches. It takes me a while to get it right. Could be just that I don't remember how to do it since its not an everyday thing.

Hi Vivian! We value your feedback and appreciate your review. If you ever need assistance with over-riding punches, please do not hesitate to contact us - we will be more than happy to assist you. Have a great day.

I love this software because of it's ease of use. The mobile app is very simple. Our staff have no problems using it. I love the reporting. Very simple, yet has everything I need.

I would love to be able to manipulate the excel report I create. Right now the report includes all variables, even the ones that we have turned off. We use PTO only for sick, vacation, personal days. I have limited what our staff can choose when entering time to just the PTO, but when you print the excel sheet, all the choices are on the sheet. I can hide or delete the columns I don't use, but there's always a risk of deleting a column with time in it. I'd love for the excel sheet to match the variables I have allowed the staff to see.

Hello Shelly, Thank you for your valuable feedback and review.

I have been using ontheclock.com for several years. This software is extremely user friendly for employees as well as bookkeepers. Their customer service through "chat" on their website is wonderful. There is always someone there to answer your questions and they can look at exactly what you are looking at to help answer any questions or solve any problem. It's very easy to add additional hours for employees or to adjust employee time if needed.

There really is not anything I don't like about the software. It has worked great for me and my employees.

Hello Caroline, Thank you so much for your awesome feedback! We are extremely happy to hear that our time clock system has benefited your company. Have a great day! -OTC Team

We have been using OTC for 10 years and have never had any problems with them! We have tried other time card services in the past but none have been as easy or as simple and user friendly.

We have not had any issues with using the software in the past 10 years and when I did have to call in the one time, my question was answered and I got to talk to a person and not an automated voicemail.

Hi Christina, Thank you very much for reviewing our employee time clock. Also, thank you for being a user of ours for so long - we truly appreciate it! Have an amazing day! -OTC Team

The ability to GPS track where employees are punching in.

The fact that sometimes the GPS signal doesn't give the most exact location if there isn't a WiFi signal nearby.

Hello Jana! Your review and feedback is very appreciated. If your employees are using our mobile app, then please recommend they power off and back on their devices from time-to-time. This will help the device to update their GPS location and improve accuracy. If you need assistance then please contact us at 888-753-5999. We will be more than happy to assist. Have a wonderful day, OTC Team

Mobile access with GPS tracking, regular updates, easy-to-use interface, web-based access, and competitive pricing structure are all items that are worth of highlighting with the software. Customer Service's response to questions has usually been within just a few minutes to an hour, which is leaps ahead of any other software we've worked with.

Archiving of time cards and custom date sorts on the time card tab can be display wonky and difficult to navigate. Lack of user roles also limit the functionality from an administrator perspective. We'd love a role that allows for approving of time cards without creation of users, an ability to sort by needing approval. The PTO aspect is a nice touch, but with some more functionality in regards to exporting or preventing requesting PTO beyond max use, it would merit even more priase.

Thanks for the review :)

What I like most about this software is the ease of use. It is super user friendly for any and all employees to clock in and out. The time cards are also very easy to read when processing for payroll.

What I like least is the fact of going through steps just to get to the employee clock in/out. I feel there should be a direct site to the punch in/out page.

Hello Chelsea, Thank you for the tremendous review and feedback! The link provide below is the direct link to our employee punch site - we hope this helps :) https://www.ontheclock.com/time-clock/ Have a great day, -OTC Team

It's just a basic clock in, clock out system. Easy to view your hours and what time you clocked in and out on any given day. Easy to fix an employees mistake if you're an admin. Some things you want extra bells and whistles, clocking in and out isn't one of them. Very functional, have never had any issues.

I didn't find anything that was not to like. There is an app for a phone or web use. Employees have found it very easy.

Hi Brittany, Thank you so much for the kind review. We are pleased to read how our time clock is helping your company. Have a wonderful day!

My company has been using ontheclock for a little under a year now. The desktop version is extremely easy to use and learn how to use. Clocking in and out is simple. A perk (for me) is seeing how many seconds you have until the time will change. Submitting PTO is simple and easy to use as well. You can easily access your time sheet and what PTO has been approved and what has been denied or even ones that are still in pending.

I have yet to find a negative thing about ontheclock. It can be slow at times but I do believe that is because of my internet connection and not because of ontheclock.

Wow, thanks for the great review! We are very happy to read how our time clock is helping your business. Have a wonderful day!

Easy to use and set up employees. Keeps records of everything including punch in and out outside of company computers (mobily).

When you delete an employee it deletes all of the information and documentation (it doesn't save).

Hi Alice, Thank you for the review. When you first delete an employee from your list they are automatically archived where you can have access to their information, including previous time cards. Then you have the option to permanently delete them from the archived folder. We hope this info helps. If you have any questions please contact us. Have a great day!

We are a small business and need to keep costs down. The price is consistent with the features. We don't need more features, and we don't want to pay for features we don't use.

Don't like that I can't use the same email for two different accounts. I have two stores, so I have 2 accounts, but have to use different emails for them. Also, as the Administrator who has to be on the schedule, I have to have different email addresses as the "employee".

Hello Suzanne, Thank you for the review. The reason why the same email cannot be used for two separate accounts is so that accounts do not get confused and mixed up. We are happy to have you as a customer :)

What I like most about this software, is the dashboard on a laptop or computer and the mobile app is very easy to use. Payroll is 100% easier to manage with this app.

What I like most about this software, is the dashboard on a laptop or computer and the mobile app is very easy to use and navigate. Payroll is 100% easier to manage with this app.

Hi Michelle! We are very grateful for your review about our time clock.

I switched to this software about a year ago for many reasons. First there were some integrations with QuickBooks to help us make our payroll process more efficient. I love that we can create “jobs” for employees; it’s really helped us to see how we’re going with staffing. I also LOVE their customer service! Anytime I’ve ever had a question or needed help, they do so right away!

I wished it directly linked to QuickBooks but that’s it!

Hi Sarah! Thanks for sharing your feedback. We would be more than happy to assist with your QuickBooks integration. Please contact us at 888-753-5999