Peakon Pricing, Features, Reviews & Comparison of Alternatives

Peakon

People analytics & employee engagement software

4.83/5 (30 reviews)

Peakon overview

What is Peakon?

Peakon collects employee feedback, and converts it into actionable insights you need need to improve your business - in real-time. Our platform is translated into more than 55 languages, from Arabic to Zulu, and can deal with complex structures, and is able to handle tens of thousands of employees. Through our dynamic dashboards, every leader in your organisation from HR and senior executives, to line managers is provided with real-time People insights.
peakon.com

Pricing

Pricing options
Value for money
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Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English, Arabic, Chinese (Simplified), Chinese (Traditional), Czech and 15 other languages, Danish, Dutch, French, German, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish
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Peakon reviews

Excellent
25

Very good
5

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.6
  4.7
  4.8
  4.9
Phillip Brown

Peakon - best of the best for engagement

Used daily for 1-2 years
Reviewed 2020-02-11
Review Source: Capterra

Pros
Peakon gives you and the entire company amazing visibility of the engagement data it captures. Instead of the information being in one persons hands it gives control to managers of all levels the ability to make change both big and small in their areas based on the feedback gained both from the engagement and eNPS scores but also the comments received. One of the big things that set Peakon apart from the very beginning was the ability to interact with comments anonymously, to acknowledge, respond, and forward them on enhances the feedback cycle for users.

Cons
There are some features that I would like to have, but the team are always very interested in our ideas and will send them off to the development team for discussion.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Crystal Devitt

Peakon is a very insightful, effortless and customized tool

Used monthly for 6-12 months
Reviewed 2017-12-04
Review Source: Capterra

real-time employee engagement/pulse data Heat map analysis that allows us to get targeted on populations that need attention automatic assignment of manager access quick reference tools benchmarks against the industry the ability to level-set against certain benchmarks, such as time in position

Pros
The ease of use and roll-out to our management community. Real-time employee pulse data Flexibility of the features, from questions, to survey and question frequency and set-up The on-going developments, enhancements This is not part of the software- but the support from Peakon has been phenomenal. Quick response time and insightful as they describe what we're looking for and they help us land the vision and execution. During set-up, our account rep was flexible with her time in accommodating our global timezones. When we were assigned a new account rep, there was a warm handover and the service has continued at its high level. Working with the Commercial side on expanding our subscription was also streamlined and without headache. It was straight-forward and our account rep was able to clearly explain the features, benefits and value of the subscription. She was so articulate in pitching the features and benefits, I was able to get an instant approval from our Finance Director.

Cons
There isn't anything we don't like. We did ask for a custom one-off survey design, which Peakon was not able to do. However, they asked questions and offered an alternative that more so aligned to our objectives and what we were trying to achieve.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Aaron Blaxall

Incredible tool

Used monthly for 2+ years
Reviewed 2020-03-04
Review Source: Capterra

Extremely positive. Without this product the organisation would have taken a different route which wouldn't have potentially put as much focus on the employees. The assistance I receive, especially from [SENSITIVE CONTENT HIDDEN], is fantastic and I couldn't thank him enough for everything he has done us.

Pros
This system is so easy to use, and gives such a great level of detail. This has helped our line managers take responsibility for the engagement of the teams, and is now spoken about with great positivity.

Cons
I would like to see more analytics on usage from line managers, this has begun but I think there can be more. I would also like to see more assistance in how to write employee engagement strategies.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Adrian Bradbury Assoc CIPD

Recently started using this platform

Used daily for less than 6 months
Reviewed 2017-11-24
Review Source: Capterra

Ease of use

Pros
The ability to pinpoint areas of the business and what priorities are required by each area. Allowing the managers to own the data.

Cons
It would useful if you were able to produce an additional company level group under the schedules element.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Aidan Dunphy

A serious piece of kit if you care about your team and getting the best from them

Used weekly for 1-2 years
Reviewed 2019-04-27
Review Source: Capterra

I've found Peakon to be a well-designed, sophisticated yet easy-to-use product, invaluable in managing large teams.

Pros
The core of Peakon is its benchmarking. It captures staff feedback and measures their engagement using questionnaires, then compares its analysis with benchmarked scores based on team size, industry, location etc. It identifies areas of strength and weakness, making recommendations about improvements that can be made. We have used it to uncover morale and motivation issues amongst staff, and to identify strengths we can build upon. I'm very impressed by the level of thought that's gone into its design and development.

Cons
It can sometimes be frustrating trying to second-guess the reasoning behind anonymous feedback, but then the anonymity is key to the platform so I guess it's not the software that's at fault.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 10/10

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Peakon features

Automatic Notifications
Customizable Branding
Customizable Reporting
Employee Onboarding
Real Time Reporting
Reminders
Reporting & Statistics
Third Party Integration

API (465 other apps)
Activity Dashboard (388 other apps)
Activity Tracking (235 other apps)
Applicant Tracking (297 other apps)
Data Import/Export (270 other apps)
Employee Database (251 other apps)
Employee Management (312 other apps)
Employee Portal (243 other apps)
Employee Self Service (234 other apps)
Performance Management (226 other apps)
Recruitment Management (246 other apps)
Self Service Portal (278 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Peakon

Key features of Peakon

  • Advanced data segmentation
  • Analytics dashboard
  • Auto-generated insights
  • Automated survey reminders
  • Benchmarking
  • Continuous monitoring
  • Custom questions
  • Custom reporting
  • Customizable branding
  • Employee net promoter scores
  • Employee sampling
  • Feedback collection
  • Heatmaps
  • Multi-language
  • Multi-location support
  • Question library
  • Question rotation algorithm
  • Real-time insights
  • Single Sign-On (SSO)
  • Statistical analysis
  • Text analysis
  • Two-factor authentication
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Benefits

Feedback can be collected every week, fortnight, month, or quarter, and paused during periods of employee absence, with automated emails and reminders to employees.

Employees can be engaged in two-way conversations with managers, to discuss or clarify feedback and comments, without compromising their anonymity.

Comments are analyzed in real-time, categorized based on their content, and Peakon then determines whether the overall sentiment of responses to each topic is positive or negative.

Recommendations are automatically generated by Peakon for areas requiring improvement across the organization as a whole and for individual departments or teams, and presented to individual users in prioritized lists.

Engagement metrics can be compared internally, such as across teams or departments, or benchmarked against other companies in the same industry.