SuccessFactors Pricing, Features, Reviews & Comparison of Alternatives

SuccessFactors Reviews

SuccessFactors

Cloud-based Human Capital Management (HCM) software

3.77/5 (48 reviews)
20,563     40,594

Unlike talent management and human capital management vendors, SuccessFactors offers more than process efficiency and transactional cost savings. Both enterprise-class and small to midsize businesses can use our full suite of talent solutions, core HR, collaboration, and workforce analytics to improve productivity and engage, retain, and motivate employees. And as a SAP company with world-class technology under the hood, SuccessFactors is positioned to provide end-to-end integrated business solutions that address the biggest business challenges companies face.
www.successfactors.com

SuccessFactors Reviews (48)

Latest reviews

 Great product but not great support

NA

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Reviewed 4 days ago by Haroon Zikria

 

 "What gets measured gets done.¿ - Peter Drucker. Performance Management is Step 1

It is critical for all employees to have clear direction...vision, values, group goals, functional goals. SuccessFactors helps us manage all of this. The workflows are awesome allowing oyu to set up each stage of the process and release...Goal Setting, Goal Review/Acknowledgement, Mid-year ...

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Reviewed 28th of February by John Stutz

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SuccessFactors Category Leaders

Reviews
Integrations
Mobile
Media
Security

#9 in Human Resources (HR)

View full ranking
54
12
12
14
16

#10 in Workforce Management

View full ranking
54
12
12
14
16

GetApp’s ranking highlights the top 25 apps in different categories on GetApp. If an app is listed in more than one category, it has the potential to be ranked in each of these categories. The ranking is independent of any commercial campaign an app vendor has with GetApp. The ranking is based on 5 data points, each scored out of 20: reviews, integrations, mobile apps, media presence, and security.

SuccessFactors Screenshots (1)

SuccessFactors screenshot

Specifications

Intended Users
Large Enterprises, Public Administrations, Small Business
Devices Supported
Android, iPhone-iPad, iPhone, iPad
Supported Countries
Asia, Australia, Canada, China, Europe, India, Latin America, Middle-East and Africa, United Kingdom, United States
Supported Languages
English

Competitors Pricing

WeThrive

Starting from: £2.50/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

CRG emPerform

Pricing model: One-time License, Subscription
Free Trial: Available (No Credit Card required)

Harvest HCM

Pricing model: Subscription

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Key Features of SuccessFactors

  • Integrated Suite

Alternatives to SuccessFactors

Haroon Zikria

Great product but not great support

25/05/2017

NA

Pros

Ease of use and deep functionality. I have been using this product for several years and I'm impressed with the improvements that have been made.

Cons

Customer support. They really need improvement here and it can be frustrating. I really hope they bring back support to the US

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Software Advice
Helpful?   Yes   No
Read more
John Stutz

"What gets measured gets done.¿ - Peter Drucker. Performance Management is Step 1

28/02/2017

It is critical for all employees to have clear direction...vision, values, group goals, functional goals. SuccessFactors helps us manage all of this. The workflows are awesome allowing oyu to set up each stage of the process and release...Goal Setting, Goal Review/Acknowledgement, Mid-year Assessment, Annual Review. Each job role has core competencies, functional competencies and than overall performance targets. Weighting system is awesome, personnel calibration and round tables is great.

Pros

Performance Management workflows allows managers and employees to see the entire process. Weighting and grading system is great and the writing assistance really helps during mid-year and annual reviews

Cons

Mass loading of goals and targets is not easy. Would be good to have a simple way to complete an Excel file and quickly load goals, 1-5 rating scale etc.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10

Recommendations to others considering SuccessFactors

Get your workflow figured out and mock run it thru with department managers before loading the workflow. Needs buy-in from the top to be successful. If the CEO is not on board and driving it, than it will never become important

Source: Capterra
Helpful?   Yes   No
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Winnie Lu

SuccessFactors LMS

23/02/2017

I had implemented SuccessFactors LMS system for various companies in different industries. It is a product with rapid implementation and can be launched from different platforms. It is easy to use and has great reporting capabilities to meet compliance requirements globally as well.

Pros

Rapid implementation and subscription based. Increase managers’ capabilities to develop frontline associates. Streamline administration process and maximize efficiency. Reduce audit and compliance risks by having complete and accessible attendance data.

Cons

It requires additional fee for content management

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
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John Correll

SF just keeps getting better!

22/02/2017

Have been an implementation Project Manager for enterprise-level SAP SF customers for past three years. The talent suite continues to grow, evolve, and improve!

Pros

ease of use and span of solution

Cons

support could be better

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
david Kim

Hr operations

22/02/2017

It's very simple to use but it's at times it's slow. The positive is that because it's a cloud based system it is constantly improving. The bad side is that it's not as customizable.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Katie  Delgado

It's ok...

06/02/2017

This is a good solution if you can be flexible with your process. Do not over-customize if you ever want help from support again!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

4/10
Source: Capterra
Helpful?   Yes   No
Read more
Sasha Olson

Works well as our LMS solution - no complaints!

28/01/2017

I like how easy the UI is to navigate, the administrative capabilities are very easy to understand and reporting is abundant. I would like more help documentation on reporting, but that may be something I have not yet uncovered in their help section!

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Megan  Paquin

SuccessFactors

26/01/2017

We are in the implementation process and it's not the smoothest. We are learning the functionalities we thought we would have we aren't getting.

Pros

The reporting and getting away from everything that is a paper in our world of HR. It's all going through SuccessFactors.

Cons

The things that still cannot be done i.e. having our employees change their direct deposit and W-4 online via SuccessFactors. How manual the implementation process is. You have to build it from ground up. There is not magic when it comes to SuccessFactors.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Software Advice
Helpful?   Yes   No
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Nicole Jensen

Success Factors - Customer Service Non-existent

09/12/2016

I have used this product for over a year as the HR system administrator. The customer support is awful. To put in a ticket, you have to research the topic on their site before it lets you submit a ticket. It also takes them forever to get back to you. I submitted a "high" priority ticket this year and it took them one week to get back to me.

Pros

Core functions and features are on par with most other companies.

Cons

The customer support is awful. To put in a ticket, you have to research the topic. It takes them forever to get back to you. I submitted a "high" priority ticket. It took them one week to get back to me.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

2/10

Recommendations to others considering SuccessFactors

While they have been a market leader, think twice before you go with them due to the customer service piece.

Source: Software Advice
Helpful?   Yes   No
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C L

Easy to implement & deploy

03/12/2016

I set this up for a distributed team and was able to onboard, train, and deploy with minimal effort. With advanced planning, this tool is a godsend for managers.

Pros

Easy to implement and deploy. Makes onboarding and training of staff painless, so they can focus on business and not get bogged down by another mandated tool.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more