SuccessFactors Pricing, Features, Reviews & Comparison of Alternatives

SuccessFactors Reviews

SuccessFactors

Cloud-based Human Capital Management (HCM) software

3.33/5 (23 reviews)
20,357     39,965

Unlike talent management and human capital management vendors, SuccessFactors offers more than process efficiency and transactional cost savings. Both enterprise-class and small to midsize businesses can use our full suite of talent solutions, core HR, collaboration, and workforce analytics to improve productivity and engage, retain, and motivate employees. And as a SAP company with world-class technology under the hood, SuccessFactors is positioned to provide end-to-end integrated business solutions that address the biggest business challenges companies face.
www.successfactors.com

SuccessFactors Reviews (23)

Latest reviews

 SuccessFactors

We are in the implementation process and it's not the smoothest. We are learning the functionalities we thought we would have we aren't getting.

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Reviewed 26th of January by Megan Paquin

 

 Success Factors - Customer Service Non-existent

I have used this product for over a year as the HR system administrator. The customer support is awful. To put in a ticket, you have to research the topic on their site before it lets you submit a ticket. It also takes them forever to get back to you. I submitted a "high" priority ticket this ...

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Reviewed 9th of December, 2016 by Nicole Jensen

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SuccessFactors Category Leaders

Reviews
Integrations
Mobile
Media
Security

#11 in Human Resources (HR)

View full ranking
53
11
12
14
16

#12 in Workforce Management

View full ranking
54
12
12
14
16

GetApp’s ranking highlights the top 25 apps in different categories on GetApp. If an app is listed in more than one category, it has the potential to be ranked in each of these categories. The ranking is independent of any commercial campaign an app vendor has with GetApp. The ranking is based on 5 data points, each scored out of 20: reviews, integrations, mobile apps, media presence, and security.

SuccessFactors Screenshots (1)

SuccessFactors screenshot

Specifications

Intended Users
Large Enterprises, Public Administrations, Small Business
Devices Supported
Android, iPhone-iPad, iPhone, iPad
Supported Countries
Asia, Australia, Canada, China, Europe, India, Latin America, Middle-East and Africa, United Kingdom, United States
Supported Languages
English

Competitors Pricing

WeThrive

Starting from: £2.50/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Achievers

Pricing model: Freemium, Subscription

CRG emPerform

Pricing model: One-time License, Subscription
Free Trial: Available (No Credit Card required)

Users who visited SuccessFactors also visited

Key Features of SuccessFactors

  • Integrated Suite

Alternatives to SuccessFactors

Megan  Paquin

SuccessFactors

26/01/2017

We are in the implementation process and it's not the smoothest. We are learning the functionalities we thought we would have we aren't getting.

Pros

The reporting and getting away from everything that is a paper in our world of HR. It's all going through SuccessFactors.

Cons

The things that still cannot be done i.e. having our employees change their direct deposit and W-4 online via SuccessFactors. How manual the implementation process is. You have to build it from ground up. There is not magic when it comes to SuccessFactors.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Software Advice
Helpful?   Yes   No
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Nicole Jensen

Success Factors - Customer Service Non-existent

09/12/2016

I have used this product for over a year as the HR system administrator. The customer support is awful. To put in a ticket, you have to research the topic on their site before it lets you submit a ticket. It also takes them forever to get back to you. I submitted a "high" priority ticket this year and it took them one week to get back to me.

Pros

Core functions and features are on par with most other companies.

Cons

The customer support is awful. To put in a ticket, you have to research the topic. It takes them forever to get back to you. I submitted a "high" priority ticket. It took them one week to get back to me.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

2/10

Recommendations to others considering SuccessFactors

While they have been a market leader, think twice before you go with them due to the customer service piece.

Source: Software Advice
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Seeja J

SuccessFactors review

14/11/2016

Not very flexible for organisations with complex hierarchy.

Pros

Easy to use.

Cons

Not flexible.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

4/10

Recommendations to others considering SuccessFactors

Please review to suit your organisational needs before adopting this software.

Source: Software Advice
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Lindsey Clark

Difficult to Customize

08/11/2016

The SuccessFactors system has a lot to offer if you don't plan to change your review template without paying for an outside consultant to do it for you. There are many additional modules available for purchase but you don't have to have them in order to run the performance management module. The system allows for customization of goals both top-down and bottom-up, which is valuable. However, their customer support is miserable. The customer success portal is difficult to use and rarely had the answers I needed. When you do call, all they do is create a case and you are left waiting 24 hours for a response. And they don't always get back to you within the stated 24 hours. When they get back to you, they don't plan a time but will just call when it's convenient for them. All in all, the system lacks the flexibility needed for our medium-sized business and isn't worth the cost.

Pros

Only purchase the modules you need/want Customization of goals, top-down and bottom-up

Cons

Customer support Inflexible

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

2/10

Recommendations to others considering SuccessFactors

Contact customer support weeks before you need an answer or a task completed.

Source: Software Advice
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Vikas C

employee engagement made easier

07/11/2016

It's a really decent feature rich product. You can get advice on all the best practices for both your process flow and SuccessFactors implementation. you can also learn from other user and network. Get Business support available and prompt responses makes it easier to use.

Pros

feature that guides you in responding to performance review questions.

Cons

UI is good, but can get better, navigation between workflows can be improved.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Software Advice
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Joseph Verrico

Success Factors Review

03/11/2016

Pretty happy with the product. We were looking for an all in cloud solution for goal setting and performance reviews. Success Factors fits the bill.

Pros

Excellent collaboration functionality. No need to export spreadsheets or word docs. Everything can be done in the app itself.

Cons

As with many web based tools, the UI is a bit clicky. Would like to see improvements in the area of being able to use keyboard shortcuts more.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

8/10

Recommendations to others considering SuccessFactors

Good product.

Source: Software Advice
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Dean Holt

There are much better products out there that come all inclusive with traditional HR needs

02/11/2016

SuccessFactors (SF) is SAP's version of trying to compete with Workday or other similar platforms. Although SF is a customization product which doesn't exist in traditional HRIS systems, you ultimately end up paying more for the customization because companies are required for coders to build sync reporting to existing systems. Additionally, for the average user, SF and SAP are antiquated and hard to learn.

Pros

Customization

Cons

Almost 90% of the product is a con.

Rating breakdown

Value for money
Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

4/10

Recommendations to others considering SuccessFactors

Look at all your options and understand what technology is out there before settling with any SAP products. You will be glad you did.

Source: Software Advice
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Darla McBee

SuccessFactors

28/10/2016

We have a third party support that is timely in response. We have had turnover in the department and the person who was most familiar is no longer with the company. The functionality isn't intuitive and you aren't allowed to do a lot of things yourself.

Pros

Easy to use as an end user. Administratively, the basics are easy to master.

Cons

You need a third party to do a lot of the changes as you don't have access.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

5/10

Recommendations to others considering SuccessFactors

This product is as good as most I have seen. You feel trapped once you are in, so make sure it is the right tool for you.

Source: Software Advice
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angel hale

intermediate user - mid level manager

28/09/2016

Pros

ala carte features and ability to add on as your team grows and need to increase succession planning tools

Cons

a little confusing at first but easily adaptable once you learn the system

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Likelihood to recommend

7/10

Recommendations to others considering SuccessFactors

training training training prior to going live - role out in sections if you can based on the unit or department with the greatest need so the role out is less time consuming and more adaptable. do not completely cut off your old system until everyone is on the new system as their will be data that will not carry over and you will definitely need.

Source: Software Advice
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Michael Diclemente

Success Factors

23/09/2016

Pros

User Friendly. It was super easy to adapt to our company.

Cons

Cost is can be pricey. I used this software at my previous company at 30,000 employees.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Likelihood to recommend

9/10

Recommendations to others considering SuccessFactors

Recommend for larger companies. It can be pricey for smaller companies.

Source: Software Advice
Helpful?   Yes   No
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