Scout Reviews

I felt good about my purchase. Their was no form of suspicion or sketchiness about this software. I also did not feel intimidated by the user interface. And I knew if I ran into trouble or had a problem, the creators were a button away from helping me out. Absolutely amazing.

This is my first time using dog Walker software. So I cannot compare Scout to another software and judge it. So my only con I could possibly come up with is the price, it’s a little expensive per Employee, but it is definitely 100% worth it.

No pros were added to this review

No cons were added to this review

Thanks for the great feedback, Corinne! Appreciated!

The pros associated with scout software begin with the customer service. Any time I have needed help or had a question, the scout team has always been quick to respond and helpful.

What I like least about Scout software is the ease of use. I have commonly had customers that are already familiar with the software run into issues with scheduling. Also, I am not fond of the credit card transaction fees associated with Braintree when I can use PAYPAL or venmo for free.

The software is easy to use. I can easily add clients, create appointments and see everything that I have set up for the days in my app. The biggest pro is the customer service. I ask ALOT of questions and they always answer right away and are very pleasant. I do love that you can brand the app as your own as well.

There are some more features that I would like to see. I would love to have an app for the administration portion of the site as I'm not always near my computer and the website doesn't always work great on my phone. There are some other features that I have mentioned to them but it looks as though most of them are in the works. The cost of the app is a bit pricey as well.

It has every feature I want from dog-walking software – scheduling, billing, credit-card processing, check-in/-out notifications, photos – and it does them all well. I love being able to add photos from my phone's roll, which lets me crop and add filters if I want. On top of all of that, the developers are amazingly communicative and transparent about the development process.

At present, adding photos from the gallery on iOS is a bit slow. But the software is updated frequently, so I assume this will be improved soon. Like others, I'm looking forward to the customer web portal (though I've only had one customer balk at having to download the app).

Saving time, money, energy! Helpful responses, quick response time. Genuine staff that care about their customers! Easy billing, easy navigation, and greater transparency for all dog owners!

There are a few kinks that can be worked out, but they're currently working on updates. I wish I could confirm bookings through the app on my phone, rather than logging onto my computer. Likewise, I wish owners were able to book the same service and click multiple days (for those that are booking the same service each week, but on varying days ie. changing schedules).

The customer service is simply amazing they are fast to respond to any and all questions or concerns. This software helps keep my clients happy and informed on how their pups did on the services they requested. Easy to use for both clients and employees for booking and to run payroll

Not being able to use the app to approve requests and to make changes on services. even though I can use my mobile device browser to do all those things that's the one downfall so nothing major.

Thank you, Shady! We really appreciate the kind words.

Intuitive, comprehensive software for managing contacts, employees, billing and invoicing. The scheduling and invoicing features are excellent, and the automated payment processing saved me a tremendous amount of time.

The occasional bug with scheduling, but rare and to be expected with any software.

The amount of time it saves me. Conservatively Scout software increases my capacity for pet care by 50%. Now when I finish pet care for the day I can make dinner and relax instead of catching up on paperwork and invoicing.

Some clients have a difficult time utilizing the scheduling component of the software. Little hiccups like this are to be expected and it's mostly user error.

I tried out several popular software systems and apps before choosing Scout. This app was the most user friendly on the customer/client side.

I wish there was some sort of in app messaging system other than what is provided as well as staff being able to input their own availability.

Was pretty easy to transition all my clients over to it. Customer service is super fast to respond to questions or concerns. And very knowledgeable and helpful.

I had some bugs when trying to upload photos during appointments. I did the recommendations Scout suggested. They have greatly improved this issue. But it still happens during some appointments. 2nd issue that has been happening this last week is when you snap the photo to begin appointment, it would kick me out and close the app. Not good when you are on a schedule and can’t start the appointment because of this.

Easy to use, professional looking, had everything I needed (and more!) to help me run my business effectively.

If anything, maybe some more customizable options.

Easy check-in and check-out Easy invoicing User friendly

Nothing to report at this time. The software meets my expectations.

Ever since we've adopted Scout into our business, it's been night and day. It makes our services more transparent and easier for the customer to book. Scout's customer service is also amazing. You never feel they're too busy to help and they always get back to you if they aren't able to help right away.

I don't think there are any cons. The team is very open to feedback and ideas from its users. I think it's going to continue to evolve into an even better product.

This is a great app for tracking my appointments and invoicing my clients. I am a member of both Wag and Rover, and each platform has advantages and disadvantages. I like Scout because it functions very well and I only pay a monthly subscription instead of the platform taking a percentage of each separate booking. It was designed primarily for walk services so there are a few odd things about overnight bookings, but it lets me manage my business at my own pace which is really awesome.

The start and stop times of individual bookings is weird, and there are things I would change about overnight stay bookings, but the app makes it clear it is a work in progress.

I liked how easy it is to use and easy to navigate through the different tabs.

I wish there was a section clients could message through the app.

I have been using the scout app for about 6 months now, and I love it! I never have issues with the app, and customer support is great. No complaints! Everything is very customizable to fit my needs.

I haven't run into any issues yet! The app always runs smoothly, I've never run into any problems with it not working correctly.

Customers like receiving the daily reports and being able to keep track of their pets while away

Takes awhile to book visits for a vacation where we are visiting a home 4x a day. Would be much easier if there were a screen where we could quickly check "breakfast, lunch, dinner, bed" visits and then select the dates. Done. Not individually adding a breakfast visit for x days and then individually adding a lunch visit for x days..... Also, need an admin app where I can see when my staff is checking in and checking out etc. I know I can get on website and look at data but, I'm out in field as well.

Love the continuous improvement and features.

Very little bad to say, they always listen to input.

It meets all your needs and more, and the team is always making upgrades which is really great.

It would be great if Scout could be mobile friendly for business owners. But this is the only con, and it isn't really a big deal.

It's a breeze to use, customers love it, we enjoy it and it's not clunky or overly complicated. We love the payment automation!

We wish that it had in-app messaging and that we would see the service that we are providing on the main screen (mobile).

Very easy to understand and use both from an owner and client standpoint. Scout's customer service is top notch and they always reply quickly to my questions with solutions that work.

Currently, there is not admin functionality on the app and that is a huge downside. I know they're working on it but until that's available that's one of my biggest cons.

Thanks a million for the review, Elizabeth! As you know, we're working on a all-new app with admin functionality. I promise it will be worth the wait!

I love the ease of Scout, I was able to set up all of the settings myself with little help.

I wish there was an option to text my clients. I am not a huge fan of the walker platform, but it’s easy enough

The ease of use, pricing, and, customer support.

Really no cons at this point. I haven't experienced any issues

This software is easy to use and always updating to include more functions. Feedback is taken to heart and customer service is phenomenal.

I'm excited for new updates that allow a little more flexibility on individualized invoices and report cards.