Scout Reviews - Pros & Cons, Ratings & more

Time To Pet

PetPocketbook

Kennel Booker

Precise Petcare

Mindbody

DoTimely

Scout is a cloud-based solution designed to help pet sitting and dog walking businesses with appointment scheduling and billing. Key features include custom branding, location and time tracking, document management, employee performance assessments, lead generation, and notifications.

Scout

Android

Web-based

iPad

iPhone

Business Owner

Customer support could not have been better and the transition to their platform was basically seamless. I would recommend them again and again.

Owner

Great software a must for pet sitters & walkers, the GPS option is excellent and helps my clients feel at ease. The pet report could be a little more elaborate but works well.

It’s been very helpful in my startup pet care company, my clients seem happy and have enjoyed the freedom to book via an app.

The customer support is amazing and I am very happy overall. Any features that I'm looking for seem to be in the works.

The app interface is simple, clear and beautiful, so I feel great using it to represent my business with my clients.

Small Business Owner

Genuine staff that care about their customers. Easy billing, easy navigation, and greater transparency for all dog owners.

I ask ALOT of questions and they always answer right away and are very pleasant. I do love that you can brand the app as your own as well.

Owner & pack leader

They are always very responsive when I have an issue and really go above and beyond to help in whatever way they can.

Very easy to use and understand and set up. Best part was the customer service.

Very little bad to say, they always listen to input.

Owner/Operator

I feel like the app is running my company, not the other way around. My staff dislikes the glitches, inability to log out, etc.

Dog Walker

Everything I need for my small business is conveniently ready for me at scout. Weather it’s revenue, payroll reports, income, future income, etc, a nice spreadsheet is a click away.

Using scout has saved me so much time and money each week when scheduling, coordinating with owners, manually tracking walks and more.

Founder

Ease of use and set up, scheduling, billing and invoicing.

Pet Care Professional

Some clients have a difficult time utilizing the scheduling component of the software. Little hiccups like this are to be expected and it's mostly user error.

Pet Sitter / Dog Walker 

At a meet and greet a client also tried to input their payment information and kept getting an error message.

Pet Sitter Plus

Setmore

Saves me a ton of time, I am able to compete with big businesses, and customers love it

Experience with SCOUT is amazing. Everything from email replies to their software is exceptional!

Thanks for the sparkling review, Esteban!

I appreciate you recognizing our commitment to continually updating the software with new features. We hope you like our next release!

Scout has solved all of my organizational/scheduling problems, and has also entirely managed my billing for me, and for these two reasons alone I'm really thrilled with the software and plan to continue using it indefinitely. The added benefit of being able to keep my clients updated about their services in real time is the icing on the cake! Being able to communicate with clients in this way has also really cut down on the amount of time I need to spend outside of service appointments in discussion with them - leaving more of my downtime for me. Love this app and despite a few issues around increased functionality and options, would strongly recommend it to anyone in the industry. 

I love this app, and so do my clients!

Won't be renewing if the annual fee & Braintree fees remain as high as they are.

Needs some tweaking...

Thank you for your feedback, Camille. I wanted to take a moment to address some of your concerns:

Pricing
Our pricing is very much in the middle of the pack. We aren't the cheapest, but we aren't the most expensive either and we believe for all of the tools that you get, it's a great value. With our annual fee, you're saving 17% over regular pricing which is cheaper than 90% of the competing softwares on the market.

Credit Card Fees
Credit card fees are currently not something we control. If you look at competing softwares, they generally all offer the same rates and that's because it's dictated by the payment processing companies. 2.9% + .30 is a standard across the industry. We are working with Braintree to negotiate lower rates in bulk, but it's not something that they budge on easily. 

Other Functions
We can definitely always improve and will continue to do so. For alerts direct to your phone, the vast majority of customers take advantage of our email alerts.

Thank you!

Review of Scout 

Super simple to use. Quick to setup. It just works, so we don't have to.

Matt, thank you for the amazing review! We really appreciate it!

I added "pet owners" to the title of this review because I believe it.... If you are in this business and not offering your customers the "peace-of-mind" that pet owners need, you are doing them a disservice.

The Scout app has become our  No. 1 selling point to new customers. It is also the reason we retain business. A text and blurry photo just won't cut it anymore.

Every time we walk a dog for the first time, the client emails or calls to say, "This is amazing!" They love the notes, GPS and photos.... I exploit the Scout app on our website and in all of our materials... Aside from love and genuine care, Scout is the greatest benefit you can offer your clients and their pets.

From a customer service standpoint, executives are amazing. They care about their customers, always looking for input and respond to any issues in minutes -- and they truly care about the success of my business.... Honestly, bring the Scout platform to my business was the single best decision I have made to date. 

An absolute necessity for pet sitters... and pet owners.

I’m able to manage all my business reports. Everything I need for my small business is conveniently ready for me at scout. Weather it’s revenue, payroll reports, income, future income, etc, a nice spreadsheet is a click away. 

Scout Review

Overall: great customer service and features that cover just about everything--give it a try. 

Amazing experience and always get great feedback from my customers too.

scout - for dog walkers

Best software and team

Perfect for our small business 

I was having a hard time collecting payments before using Scout, and the report clients get are clean and easy to fill out. Even my older clients that are not tech savvy know how to use the app easily.  

A dog walkers best friend

Thank you, Shady! We really appreciate the kind words.

I’ve already emailed Scout about some improvements that clients requested and things I’ve suggested. I really wish I could add, edit and cancel appointments while mobile in the app and not just from my computer. And clients REALLY want to be able to login on their computers as an option as well. But overall I’m very happy with Scout and especially their CS. I have already recommended to others and will continue to do so!

Great Experience So Far!!

Scout is Amazing!

Not only is their product amazing, their support is just as impressive.  The (many) times I've had a question, they have gotten back to me literally within minutes. Their level of service is unparalleled.

Essential Software for Pet Services

I have been having a really good experience so far. I haven’t been using it for that long, but it is serving my purposes well. 

Great!

I'm really happy with Scout so far! It's not perfect, but it's newer, and I'm sure any features they're lacking now will be updated in the future.

Efficient App!

Good. Good support. The support staff is always willing to help with a problem or walk you thru a tutorial

Scout for petsitters

Great features and has made scheduling, billing and payroll much easier

Thanks for the feedback, Grant! Much appreciated!

Overall good product

Scout has made my life much easier. Instead of taking 1 day a week to invoice and bill clients it is all setup and done for me at the end of each billing cycle. 

All in one simple app

Scout has enabled me to manage my business more efficiently, I've minimised time spent on scheduling & can manage my team more effectively. Scout has also has enabled plan my business growth knowing that I have a reliable tool to manage some key parts of the day to day functions within the business.

The best management software for dog walking / sitting businesses.

Excellent software to help your business!

Thanks a million for the review, Elizabeth! 

As you know, we're working on a all-new app with admin functionality. I promise it will be worth the wait!

Scout software is exactly what I needed to better organize and manage my growing business.

Simply amazing, I have used other apps similar but non can compare. I had great customer support  and positive feedback from my clients on how much they like this app! 

Scout Reviews

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