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Scout Reviews

Overall rating

4.8

/5

89

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.49/10

Reviews by rating

Pros and cons

Customer support could not have been better and the transition to their platform was basically seamless. I would recommend them again and again.
Great software a must for pet sitters & walkers, the GPS option is excellent and helps my clients feel at ease. The pet report could be a little more elaborate but works well.
It’s been very helpful in my startup pet care company, my clients seem happy and have enjoyed the freedom to book via an app.
Very little bad to say, they always listen to input.
I feel like the app is running my company, not the other way around. My staff dislikes the glitches, inability to log out, etc.
Some clients have a difficult time utilizing the scheduling component of the software. Little hiccups like this are to be expected and it's mostly user error.
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89 reviews

Recommended

MM
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Myles M.

Accounting, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Scout Review

Reviewed 2 years ago

I’m able to manage all my business reports. Everything I need for my small business is conveniently ready for me at scout. Weather it’s revenue, payroll reports, income, future income, etc, a nice spreadsheet is a click away.

Pros

I felt good about my purchase. Their was no form of suspicion or sketchiness about this software. I also did not feel intimidated by the user interface. And I knew if I ran into trouble or had a problem, the creators were a button away from helping me out. Absolutely amazing.

Cons

This is my first time using dog Walker software. So I cannot compare Scout to another software and judge it. So my only con I could possibly come up with is the price, it’s a little expensive per Employee, but it is definitely 100% worth it.

CA
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Corinne A.

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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I love using Scout

Reviewed 6 years ago

My name is Corinne and I'm a manager at Walk it Like a Dog in Philly. Before Scout, I used another pet-sitting website where I spent a lot time managing the schedule and trying to keep up communication with staff and customers. Since switching over to Scout, I save a lot of time, which means I get to do what I love: playing with dogs and cats! Here's a few ways Scout helps me do that: Drag and...

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Thanks for the great feedback, Corinne! Appreciated!

AB
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Abby B.

Individual & Family Services, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Scout Software

Reviewed 4 years ago

My overall experience with scout has been positive. I appreciate the ease of use and customer service.

Pros

The pros associated with scout software begin with the customer service. Any time I have needed help or had a question, the scout team has always been quick to respond and helpful.

Cons

What I like least about Scout software is the ease of use. I have commonly had customers that are already familiar with the software run into issues with scheduling. Also, I am not fond of the credit card transaction fees associated with Braintree when I can use PAYPAL or venmo for free.

KG
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Kerri G.

Individual & Family Services, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Customer Support is above and beyone

Reviewed 3 years ago

The customer support is amazing and I am very happy overall. Any features that I'm looking for seem to be in the works.

Pros

The software is easy to use. I can easily add clients, create appointments and see everything that I have set up for the days in my app. The biggest pro is the customer service. I ask ALOT of questions and they always answer right away and are very pleasant. I do love that you can brand the app as your own as well.

Cons

There are some more features that I would like to see. I would love to have an app for the administration portion of the site as I'm not always near my computer and the website doesn't always work great on my phone. There are some other features that I have mentioned to them but it looks as though most of them are in the works. The cost of the app is a bit pricey as well.

WB
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Willie B.

Consumer Services, self-employed

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Dependable, full-featured software backed by excellent customer service

Reviewed 4 years ago

I was already using software similar to Scout, but the customer service was so poor, I decided to shop around. I wish I'd done so earlier. I'm a one-person company, but I'm treated like I'm one of Scout's most lucrative clients. Whenever I have a question, I usually get a response within a minute or two. Seriously. The developers are constantly adding features while improving existing ones. They rely heavily on client feedback and suggestions, and even have a Trello page set up so I can see precisely what they're working on and which stage it's in. I've had no technical issues. I like the way it looks. I'm already pleased with it, and new features pop up every few weeks to make it even better. I think Scout is head and shoulders above its competition.

Pros

It has every feature I want from dog-walking software – scheduling, billing, credit-card processing, check-in/-out notifications, photos – and it does them all well. I love being able to add photos from my phone's roll, which lets me crop and add filters if I want. On top of all of that, the developers are amazingly communicative and transparent about the development process.

Cons

At present, adding photos from the gallery on iOS is a bit slow. But the software is updated frequently, so I assume this will be improved soon. Like others, I'm looking forward to the customer web portal (though I've only had one customer balk at having to download the app).

CA
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Claire A.

Consumer Services, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Perfect App for Personalized Care!

Reviewed 3 years ago

Using scout has saved me so much time and money each week when scheduling, coordinating with owners, manually tracking walks and more. Scout has made it easy for me not only to work with the clients I have now to maintain transparent bookings, but also to help organize leads directly on my own website! Any time I've needed help or had a question, I've been responded to by the guys that actually helped...

Pros

Saving time, money, energy! Helpful responses, quick response time. Genuine staff that care about their customers! Easy billing, easy navigation, and greater transparency for all dog owners!

Cons

There are a few kinks that can be worked out, but they're currently working on updates. I wish I could confirm bookings through the app on my phone, rather than logging onto my computer. Likewise, I wish owners were able to book the same service and click multiple days (for those that are booking the same service each week, but on varying days ie. changing schedules).

SA
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Shady A.

Hospitality, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A dog walkers best friend

Reviewed 4 years ago

I was having a hard time collecting payments before using Scout, and the report clients get are clean and easy to fill out. Even my older clients that are not tech savvy know how to use the app easily.

Pros

The customer service is simply amazing they are fast to respond to any and all questions or concerns. This software helps keep my clients happy and informed on how their pups did on the services they requested. Easy to use for both clients and employees for booking and to run payroll

Cons

Not being able to use the app to approve requests and to make changes on services. even though I can use my mobile device browser to do all those things that's the one downfall so nothing major.

Vendor response

Thank you, Shady! We really appreciate the kind words.

RH
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Robert H.

Individual & Family Services, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent Software for Dog Walking/Pet Sitting

Reviewed 2 years ago

Scout has been an invaluable tool for managing my pet sitting and dog walking business from day one. The interface was easy to use for me, my employees and my clients. Trying to replicate Scout’s functionality manually or through a less integrated system would have been much more cumbersome and time consuming. The personal customer service from [SENSITIVE CONTENT] and the Scout team is exceptionally good.

Pros

Intuitive, comprehensive software for managing contacts, employees, billing and invoicing. The scheduling and invoicing features are excellent, and the automated payment processing saved me a tremendous amount of time.

Cons

The occasional bug with scheduling, but rare and to be expected with any software.

KC
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Katie C.

Veterinary, self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Game Changer

Reviewed 4 years ago

My experience with Scout has been very positive. I don't think I could have made it through the previous holiday season without it. It's invaluable, in my opinion. I'm working hard to get to full capacity. Once I accomplish that, I'm looking forward to hiring help. Scout's staffing features help make business growth very achievable.

Pros

The amount of time it saves me. Conservatively Scout software increases my capacity for pet care by 50%. Now when I finish pet care for the day I can make dinner and relax instead of catching up on paperwork and invoicing.

Cons

Some clients have a difficult time utilizing the scheduling component of the software. Little hiccups like this are to be expected and it's mostly user error.

KL
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Keeley L.

Consumer Services, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Efficient App!

Reviewed 2 years ago

I'm really happy with Scout so far! It's not perfect, but it's newer, and I'm sure any features they're lacking now will be updated in the future.

Pros

I tried out several popular software systems and apps before choosing Scout. This app was the most user friendly on the customer/client side.

Cons

I wish there was some sort of in app messaging system other than what is provided as well as staff being able to input their own availability.

AS
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Angelic S.

Consumer Services, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Experience So Far!!

Reviewed 3 years ago

I’ve already emailed Scout about some improvements that clients requested and things I’ve suggested. I really wish I could add, edit and cancel appointments while mobile in the app and not just from my computer. And clients REALLY want to be able to login on their computers as an option as well. But overall I’m very happy with Scout and especially their CS. I have already recommended to others and will continue to do so!

Pros

Was pretty easy to transition all my clients over to it. Customer service is super fast to respond to questions or concerns. And very knowledgeable and helpful.

Cons

I had some bugs when trying to upload photos during appointments. I did the recommendations Scout suggested. They have greatly improved this issue. But it still happens during some appointments. 2nd issue that has been happening this last week is when you snap the photo to begin appointment, it would kick me out and close the app. Not good when you are on a schedule and can’t start the appointment because of this.

SJ
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Sarah J.

Consumer Services, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Scout is PAWesome!

Reviewed 2 years ago

The software itself worked great not only for me, but for my clients too - I heard nothing but good things from them! When I had questions for the Scout team, I would always get a speedy and friendly response. Appreciated the emails keeping me in the loop the few times there was technical issues.

Pros

Easy to use, professional looking, had everything I needed (and more!) to help me run my business effectively.

Cons

If anything, maybe some more customizable options.

AC
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Amghy C.

Consumer Services, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent Customer Service

Reviewed 3 years ago

One of the things that really makes Scout superior from other Pet Care Software is their customer service. Rep is fast, and I mean, fast. He solves issues and responds to questions and concerns very quickly, and you can tell he is passionate about this company. I have immersed myself in competitive companies like PetCheck and TimeToPet, and Scout is so very different. Not only have they simplified...

Pros

Easy check-in and check-out Easy invoicing User friendly

Cons

Nothing to report at this time. The software meets my expectations.

GL
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Greg L.

Dairy, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Changed Our Business

Reviewed 4 years ago
Pros

Ever since we've adopted Scout into our business, it's been night and day. It makes our services more transparent and easier for the customer to book. Scout's customer service is also amazing. You never feel they're too busy to help and they always get back to you if they aren't able to help right away.

Cons

I don't think there are any cons. The team is very open to feedback and ideas from its users. I think it's going to continue to evolve into an even better product.

DO
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Dorothy O.

Veterinary, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great!

Reviewed 2 years ago

I have been having a really good experience so far. I haven’t been using it for that long, but it is serving my purposes well.

Pros

This is a great app for tracking my appointments and invoicing my clients. I am a member of both Wag and Rover, and each platform has advantages and disadvantages. I like Scout because it functions very well and I only pay a monthly subscription instead of the platform taking a percentage of each separate booking. It was designed primarily for walk services so there are a few odd things about overnight bookings, but it lets me manage my business at my own pace which is really awesome.

Cons

The start and stop times of individual bookings is weird, and there are things I would change about overnight stay bookings, but the app makes it clear it is a work in progress.

KT
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Karin T.

Veterinary, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Review

Reviewed 2 years ago

Overall was a great experience! [SENSITIVE CONTENT] was quick to respond and handle questions promptly.

Pros

I liked how easy it is to use and easy to navigate through the different tabs.

Cons

I wish there was a section clients could message through the app.

KR
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Kelly R.

Veterinary, self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I love Scout!

Reviewed 4 years ago
Pros

I have been using the scout app for about 6 months now, and I love it! I never have issues with the app, and customer support is great. No complaints! Everything is very customizable to fit my needs.

Cons

I haven't run into any issues yet! The app always runs smoothly, I've never run into any problems with it not working correctly.

NP
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Nicole P.

Accounting, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Scout for petsitters

Reviewed 4 years ago

Good. Good support. The support staff is always willing to help with a problem or walk you thru a tutorial

Pros

Customers like receiving the daily reports and being able to keep track of their pets while away

Cons

Takes awhile to book visits for a vacation where we are visiting a home 4x a day. Would be much easier if there were a screen where we could quickly check "breakfast, lunch, dinner, bed" visits and then select the dates. Done. Not individually adding a breakfast visit for x days and then individually adding a lunch visit for x days..... Also, need an admin app where I can see when my staff is checking in and checking out etc. I know I can get on website and look at data but, I'm out in field as well.

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Katie K.

Arts and Crafts, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best software and team

Reviewed 4 years ago
Pros

Love the continuous improvement and features.

Cons

Very little bad to say, they always listen to input.

DT
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Donald T.

Consumer Services, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Wonderful solution

Reviewed 4 years ago
Pros

It meets all your needs and more, and the team is always making upgrades which is really great.

Cons

It would be great if Scout could be mobile friendly for business owners. But this is the only con, and it isn't really a big deal.

MB
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Megan B.

Veterinary, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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We love Scout!

Reviewed 4 years ago

We have tried Time to Pet (no automation), Handlr (customers disliked it), and Precise Pet Care (too clunky and poor interface). We settled on Scout and love it. While it does not have a few features we miss, the features it does have by far and large make it for it. The customer service is great and they actually listen to their customer suggestions!

Pros

It's a breeze to use, customers love it, we enjoy it and it's not clunky or overly complicated. We love the payment automation!

Cons

We wish that it had in-app messaging and that we would see the service that we are providing on the main screen (mobile).

ES
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Elizabeth S.

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Excellent software to help your business!

Reviewed 5 years ago
Pros

Very easy to understand and use both from an owner and client standpoint. Scout's customer service is top notch and they always reply quickly to my questions with solutions that work.

Cons

Currently, there is not admin functionality on the app and that is a huge downside. I know they're working on it but until that's available that's one of my biggest cons.

Vendor response

Thanks a million for the review, Elizabeth! As you know, we're working on a all-new app with admin functionality. I promise it will be worth the wait!

LB
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Lauren B.

Health, Wellness and Fitness, self-employed

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Starting out

Reviewed 3 years ago

Love Scout! Easy to Keep track of schedules and billing.

Pros

I love the ease of Scout, I was able to set up all of the settings myself with little help.

Cons

I wish there was an option to text my clients. I am not a huge fan of the walker platform, but it’s easy enough

DR
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Diane R.

Consumer Services, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I'M HAPPY USING SCOUT

Reviewed 3 years ago

I'm fairly new in my business. As a single user, I find the Scout app to be very helpful to me. Their support is great. The price is excellent.

Pros

The ease of use, pricing, and, customer support.

Cons

Really no cons at this point. I haven't experienced any issues

GJ
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Gabrielle J.

Consumer Services, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Scout

Reviewed 4 years ago

Excellent! Very easy to use and great customer support.

Pros

This software is easy to use and always updating to include more functions. Feedback is taken to heart and customer service is phenomenal.

Cons

I'm excited for new updates that allow a little more flexibility on individualized invoices and report cards.