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ServiceTrade
5
239
4
89
3
11
2
2
1
2
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Software for commercial mechanical and fire contractors
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ServiceTrade - 2026 Pricing, Features, Reviews & Alternatives


All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: May 2026
ServiceTrade overview
Based on 343 verified user reviews
What is ServiceTrade?
ServiceTrade is a field service management tool with key features that include scheduling, mobile access, billing and invoicing, and more.
Who uses ServiceTrade?
By industry, ServiceTrade reviewers are most commonly professionals in construction (32%). The most frequent use case for ServiceTrade cited by reviewers is field service management (58% of reviewers).
Starting price
Pros & Cons
Customer Support
Invoicing
Ease of Use
Bugs and Issues
Recurring performance glitches
ServiceTrade’s user interface
ServiceTrade review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.5
Features
4.4
Ease of use
4.6
Customer support
4.7
Reviews sentiment
What do users say about ServiceTrade?
Reviewers indicate ServiceTrade streamlines scheduling, quoting, and customer communication, helping them manage jobs efficiently and provide real-time updates with photos and reports. They feel the software improves productivity, transparency, and organization, with many appreciating its frequent updates, robust features, and ease of use after an initial learning curve. They value the ability to access information from anywhere and note that it reduces paperwork and operational friction.
Some say ServiceTrade’s interface can be complex for new users, and they experience occasional bugs, slow loading, and mobile app glitches. They report that certain features and customizations are limited, and updates can sometimes introduce new issues.
Select to learn more
Who uses ServiceTrade?
Based on 343 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
ServiceTrade's key features
GetApp's analysis of 32 verified user reviews collected between January 2022 and October 2024 identifies ServiceTrade's most critical features and summarizes user sentiment about those features.
Reviewers appreciate ServiceTrade's scheduling capabilities. They highlight the ease of adjusting job durations with the drag-and-drop functionality and the ability to view multiple technicians' schedules simultaneously. Users report that the recurring services and service opportunities screens streamline the scheduling process. They find the map views and multiple schedule views helpful. However, some reviewers mention that the scheduling interface can be difficult to look at and complicated for multi-day scheduling. Overall, users find it user-friendly and intuitive for dispatching and managing appointments. Of the 17 ServiceTrade users who gave detailed accounts of their use of Scheduling, 100% rated this feature as important or highly important.
Users report that ServiceTrade's mobile access is vital for their business operations. They appreciate that field technicians can access schedules, job details, and customer information on the go. Reviewers indicate that the app allows for real-time updates, photo uploads, and deficiency reporting. They find it easy to navigate on phones and tablets, though some note it requires continuous training. However, they mention that the app relies on cell coverage and lacks some administrative functionalities. Overall, users find it essential for efficiency and daily use. Of the 17 ServiceTrade users who gave detailed accounts of their use of Mobile Access, 94% rated this feature as important or highly important.
All ServiceTrade features
Features rating:
ServiceTrade alternatives
ServiceTrade integrations (15)
Integrations rated by users
We looked at 343 user reviews to identify which products are mentioned as ServiceTrade integrations and how users feel about them.
Integration rating: 3.8 (10)
Integration rating: 3.6 (5)
“DonorPerfect to Quickbooks integration was not seamless. We had to figure out new ways to enter our donations so they would show up properly in Quickbooks. The DonorPerfect integration also doesn't enter the data as a sales receipt, whch isn't good.”

Susan S.
Administrator
Integration rating: 3.7 (4)
Integration rating: 3.0 (3)
“No issues. Integrates well”
Hannah W.
Commercial Finance Officer
Integration rating: 4.3 (3)
Integration rating: 5.0 (3)
ServiceTrade customer support
What do users say about ServiceTrade customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of ServiceTrade customer support.
Widely noted by reviewers, ServiceTrade's customer support is highly responsive, friendly, and quick to resolve issues.
A significant portion of users highlight the team's willingness to listen to feedback and adapt the software to customer needs.
Common user feedback praises the support staff for being knowledgeable, accessible, and helpful throughout onboarding and training.
Frequently reported by users, support is available through multiple channels and provides timely, detailed answers to questions.
Support options
Training options
To see what individual users say about ServiceTrade's customer support, check out the review snippets below.
“ServiceTrade has allowed our service department to keep our eyes on all the relevant information to execute our projects. ”
Kyrik R.
Superintendent
“They keep adding features and the features that are there are great for businesses with reoccurring services such as ours in the service industry.”
HEATHER C.
Office manager
ServiceTrade FAQs
ServiceTrade has the following typical customers:
Small Business, Mid-size Business, Large Enterprises
These products have better value for money
Q. What is ServiceTrade used for?
ServiceTrade is a field service management software for commercial service contractors in industries such as HVAC, fire protection, and electrical. It streamlines operations, enhances technician productivity, and boosts sales and client retention. The platform offers scheduling, dispatching, and parts management, with a mobile app for technicians to access service history and reports. Management gains visibility through business reporting and accounting integration. The sales success module, a CRM, aids in securing service agreements with proposal tools and sales pipeline management. The inspection manager ensures code-compliant inspections and report generation, while partsmanager optimizes parts management.
Q. Does ServiceTrade support mobile devices?
ServiceTrade supports the following devices:
iPad, iPhone, Android
Q. What level of support does ServiceTrade offer?
ServiceTrade offers the following support options:
Knowledge Base, Chat, Email/Help Desk, Phone Support











