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Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Making the Aging Experience Iconic
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Icon - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Icon overview
What is Icon?
At Icon, it’s our mission to make the aging experience iconic with the best all-in-one communication and engagement software for organizations that support seniors. Icon is the result of VoiceFriend’s best-in-class communication technology and Caremerge’s leading engagement solutions joining together under a mutual mission – to equip organizations that support seniors with the tools needed to ensure older adults and providers have the best experience possible with technology.
Icon’s user interface
Icon pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.4
Features
4.6
Ease of use
4.6
Customer support
4.6
Reviews sentiment
What do users say about Icon?
No customizable options to meet our community's needs.
Select to learn more
Who uses Icon?
Based on 25 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Icon's key features
Most critical features, based on insights from Icon users:
All Icon features
Features rating:
Icon alternatives
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Icon integrations (18)
Integrations rated by users
We looked at 25 user reviews to identify which products are mentioned as Icon integrations and how users feel about them.
Integration rating: 5.0 (2)
“lots of partners use it.”
Kyle T.
MLT
Icon support options
Typical customers
Platforms supported
Support options
Training options
Icon FAQs
Q. Does Icon support mobile devices?
Icon supports the following devices:
Android, iPhone, iPad
Q. What level of support does Icon offer?
Icon offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat, 24/7 (Live rep)