Operto Teams Reviews

Detailed multi-calendar allows us (and our teams in the field) to easily visualize 100+ properties from a single, birdseye view. Task management automations are easy to setup for housekeeping.

Limitations with invoice creation and quality of the API connection with our Property Management Software. Overall, the system works just fine but we wish VRS had a few more tools to connect our tasks with our maintenance pipeline and revenue.

Hi Tyler, Thank you for your 5-star review of VRScheduler! In regards to your requests, I have good news. We currently have invoicing via stripe in Beta, and will have an API available and a connection with Zapier that will provide the connections by the end of this quarter. I will reach out directly to dicuss. Thanks again for your amazing review! Jill

It puts my mind at ease knowing I can rely on this program. Everything that pops up moment to moment gets scheduled in ASAP, this way nothing is missed. It is integrated with our reservation system and everything is kind of on auto pilot. The owner is awesome to work with and very accommodating. This is a very workable system.

Could use a APP on this program. I also would like when I inactivate employees on the VR, if it would delete them altogether and maybe be able to pull up in a archive folder instead. That way won't loose their info, but its out of the way for when you run reports . Same thing with starting a new property, can archive or delete old rules to not have to scroll though. Nothing major.

Hi Lisa, Thank you for your review of our vacation rental software. We are so happy it is working for scheduling your staff. Thanks too for your feedback regarding the filtering and archiving. We will improve this area and get back to you directly. Cheers, VRScheduler

Love how ways it is to set up and how user friendly program is - training the team was relatively easy. Perhaps best part of VRS is diligence of client services.

There's some specific requests we'd like to see being: 1. Ability to capture and report any reviews and ratings from guests' OTAs into VRS: particularly cleans. We'd like to correlate cleaning reviews to the cleaner for performance metrics and employee recognition 2. See who assigned the task 3. Ability to have team add cleaner from third-party cleaning company without an administrator 4. Ability to connect to Your Welcome Tablet and communicate any late check out requests

Hi Lili, Thank you for your review! We are very happy to hear that you are pleased with our Customer Support Team, and ease of setup. In regards to your list of requested functionality, thank you for your feedback, and although VRScheduler does not offer functionality that pertains to the guest side of the industry, I do like your idea of tracking quality control in the system and will present it to our Development Team. We know our customers are very busy, so thank you again for finding time in your day to write this review. Elaina

We love how customizable it is to our business and the integration went easily with Ownerrez. It automatically arranges cleanings/inspections which helped free up A LOT of time. We are able to put specific instructions/requests for each property for the cleaner so nothing gets missed. Customer service is always nice, helpful and respond in a timely manner.

It takes a bit of time to update the system once a change is made. *We wish there was an SMS messaging system we could send out to our vendors/cleaners regarding last minute changes/notes they need to be aware of.

Dear Toni Thank you so much for your great feedback. We are delighted to have another satisfied customer and love how easy our system was for you to implement and how timesaving and efficient it has proven to be for you. With regards to an SMS messaging system, we have recently added a Slack integration. I will reach out to be sure you know how to implement this piece. In the meantime, please stay safe and if we can assist you with anything VRScheduler related then just give us a shout. Kind regards and stay safe Jill Mason, CEO VRScheduler

I love how we can link our vacation rental owner schedules directly to our scheduling calendar. I like the ease of making changes on the calendar, and I really like how simple it is to communicate jobs and notes to staff.

We are in communication with the development team at VRS about a couple of additional features we would like to see. But that’s only because we’ve added residential cleans, on top of our vacation rentals. As for vacation rental cleaning management software, I couldn’t ask for anything more.

Dear Kim, Thank you for your truly amazing 10/10 score. We are delighted that your job is now so much easier since you started to use the VRScheduler and we appreciate your recommendation as well as thoughtful words regarding our truly amazing staff members. If we ever have any questions regarding VRScheduler then please don't hesitate to reach out to us. Warm regards and please stay safe Jill Mason, CEO VRScheduler

Easy to use vacation rental management. Everything from managing scheduling, guest services app, and door management.

Its great. Look forward to the updates to the guest app since it is still fairly new.

Thank you so much for taking the time to review Operto Teams. We are happy to hear that you find the software helpful and easy to use. Thank you for choosing us!

I like the innovative features and thoughtfulness that went into the design. It is comprehensive, thorough and covers a wide range of options for any business.

The learning curve seemed a bit steep initially because the program is so vast. However, with the help of both [SENSITIVE CONTENT HIDDEN] and some extra one-on-one training, we were able to move past our first few baby steps and grow more comfortable with all the features.

Dear Leila Thank you very much for taking the time to review the VR scheduler and we too are eternally grateful that you are a huge fan. Thank you too for recognising and praising our customer service team they are a fantastic support to our clients and our biggest asset and are there for you 100% of the time to assist in the onboarding and to answer any questions whenever you need help. We are delighted that we are able to bring you the additional functions that you were looking for and we hope that you will recommend the VRScheduler to your colleagues. Warm regards and stay safe

I like that VR Scheduler is created and continually developed with the challenges of automating housekeeping and unit maintenance scheduling and visibility for a manager. There is an ongoing focus on automation that is superior to other products. Maybe even more than the excellence of the product, the customer care is THE VERY BEST! I can't thank the VR Scheduler team enough for actually caring about our business. They make themselves available because they know there is nothing more critical than supporting and managing cleaning and maintenance in the short term rental business.

I think the user interface needs work, but the team is aware of this also.

Thank you so much for writing a review of VRScheduler. We are glad that you are enjoying our software and our services. As you mentioned, we are continuously developing new features based on our customer's feedback - keep it coming!

The support from the vendor is prompt and very helpful. I like the dashboard for the staff, it is very easy for them to see their workload and complete tasks. The vendor has modified quite a few things at our request, they are very easy to work with. The system is quite robust and good value for the money.

Some of the menu options for the staff only using cell phones are a little difficult to maneuver with just a small smart phone. I would like to see a better communication tool built in (similar to whatsapp, which we currently use for updates on issues). I am not crazy about the Issues handling feature - we use it but it could be streamlined and function better for us. A couple of the reports we need that include all of the data are only available via csv export, which requires an Excel user to manipulate rather than just print a report with that information. Our staff are Spanish speakers so it would be nice if the manuals were in Spanish, and all of the options on the menus and labels were also in that language.

I love the schedule calendar, the finish checklists, booking calendars and being able to put in bulk dates for bookings.

Sometimes I’ll have something set on the scheduler and then the next time I’m in cleans go back to the original day and I have to redo the schedule. Also I wish there was a way to see notes cleaners leave on the email for completion rather than logging in.

Thank you for taking the time to review VRScheduler. We are so pleased that you are enjoying the software. We will consider your idea for our future feature additions. Please recommend us to your friends and colleagues. Kind Regards

This software streamlines my entire business making my job run smoother and more efficient. Easy to use and train others to use as well.

No dislikes. This program has been everything we needed.

Hi Sheila, Thank you for this wonderful 5-star review!! We are so happy to hear how helpful our product has been for you and your business. We pride ourselves on offering a high level of customer support and user training, it is so nice to hear that you felt supported during the onboarding process as well as after. Thank you again for setting aside the time to write such a great review! Elaina

This product is easy to use and is customizable! My job is 100% easier since we have been using VRScheduler. Our entire vacation rental program runs smooth now. If you haven't already signed up do it now! You wont regret it, I promise!

I can't think of anything that is missing. What is nice about this company, is anytime you have an idea of feedback they are able to make it work. Truly amazing people working for VRS!

Dear Krystal, Thank you for all of your kind words! We think our customers are amazing people as well. Please, continue to recommend VRScheduler to your friends and associates. Kind Regards, The VRScheduler Team

This software has capabilities I'm only now learning about, and I love that we could start off simply and then use more and more features as our business and our needs grew.

It's not quite as intuitive as I would like, but that is overcome by the level of service provided by rep. to help me set things up and use new features as they come on board.

Th software is incredibly flexible. With all the different types of tasks you can really make the software schedule any kind of task around bookings, before bookings, between bookings, etc. Once setup it truly makes it easy. I am starting to see how much of a time saver the software can be as we scale up.

Some of the setup can be a little bit repetitive but they do have tools to make this easier.

Hi Kurtis, Thank you very much for taking the time to review VRScheduler. We are happy to receive your great review and feedback! It is so rewarding to read that scheduling around bookings is something you find helpful and a timesaver. We wish you the very best and please do not hesitate to reach out if you ever need any assistance. Kind regards, The VRScheduler Team

For my company, the ease of automatic integration and scheduling is the best part of this software. I do not have to worry about making a weekly schedule for my staff or getting the information from clients. It has saved both time and money.

I feel that the overall layout could be more user friendly. It can be somewhat difficult to navigate between each tab/task.

Dear Lauren, Thank you so much for your wonderful review of the VRScheduler and we are delighted that it has been a gamechanger for you. We worked hard on the design to ensure that not only would it save our clients valuable time but also ensuring that it was user friendly so we will be reviewing the navigation between tabs, as per your feedback. We also really appreciate that you would highly recommend us to your industry colleagues this is the best feedback we could hope for. If there is anything more that we can do for you then please don't hesitate to contact us. Wishing you a wonderful and successful 2021.

I like that once you have everything set up, everything is automatic! Such a time saver and keeps me organized, helpful to get reminders for things that otherwise would fall by the wayside. It has improved our customer experience in this way for sure.

Reporting is difficult to figure out on your own, print out features lack a little bit of detail but that could be on my end.

Thank you for your review. We are glad to hear that you are enjoying the automation of Operto Teams (formerly VRScheduler). Please recommend us to your friends and colleagues.

We love the way this software helps us keep our turnover operations organized. Our staff loves how easy it is to assign and accept jobs, report issues, and stay on top of inventory.

There was a little bit of a learning curve with the software, but we expect that with anything this robust.

Hi Jesse, Thank you for taking the time to review VRScheduler. We love the headline "Fantastic product for managing hospitality staff". We are so happy that you feel more organised and that your staff find it easy to use. Job done! If we can be of any assistance in the future then you know where to find us and please do recommend us to your colleagues in the industry.

The range of parameters than can be customed in this software is amazing. It can be really tailor-made to your business. We don't dare to count the amount of time we saved since we started to use VRScheduler. It also helps to reduce human mistakes.

Not easy to use on a smartphone. Can be hard to learn using by yourself (this is not the most user-friendly but their support team is amazing and it balances this con).

Thank you for writing a review of VRScheduler. We are so glad that you are enjoying it, and it has saved you time and mistakes. This is exactly what VRScheduler is designed for! Please recommend us to your friends and colleagues. Kind Regards

I love how CEO created a very practical and sophisticated software program that is not only easy to use but is essential for this line of work. This particular software has the capacity to Streamline all of the day to day operations as well the ability to sync calendars form various booking platforms. It makes my life much easier and is essentially error proof. One of the best things about the VR Scheduler is that you have the option to utilize only the features that best suite your company's needs... making it feel tailored made just for you.

There were a couple of confusing set-up features upon the initial set-up. Although CEO was very quick to modify what was not pertinent for my company.

What would take me 4+ hours of scheduling only takes me 10 minutes now.

There could be more customizing for schedules.

Dear Heidi, Wow, it is amazing to read that VRScheduler has helped you to get 3 hours and 50 minutes of your time back which you can spend on focusing on other areas of the business. Making your lives easier is what we are all about! Thanks so much for your feedback which we will look into and wishing you a healthy and successful 2021. Stay safe and warm regards

Once set up the daily usage of VRScheduler is a breeze to use. It keeps me organized and gives me the peace of mind that I will never miss a check out clean again!

The set up is quite a process and a bit confusing when trying to establish rules, however the support VRScheduler offers is exceptional. [SENSITIVE CONTENT HIDDEN] has always made herself available for questions!

The automation and level of customisation available make this a very powerful piece of software for property managers. The amount of time and the reduction of human error has made such a positive impact on our operations. The buy-in from all of our employees has been extremely positive.

The set-up was a bit more time consuming then I had originally anticipated, however well worth the time invested. In regards to ease of use, the program is very user-friendly for the average user. Learning to navigate the automation rules was something that took some trial and error, but that is also due to the power of how many options you have. Support was always available to assist when needed.

I love how easy it is to use! And how easy it makes our lives as owners and our cleaners as well!

Truly I really have no found any cons about it.

Thank you so much for the review. We are so pleased that you found it easy to use. One of our primary goals is to make the lives of property managers and cleaners easier - Mission Accomplished. Please recommend us to your colleagues and friends. All the best

The drag and drop scheduling is so easy and quick! I went from spending 1-2 hours a week drafting a schedule for the following week and another 1-2 hours that week making changes TO using vrscheduler which allows me to spend 5 minutes tops per day scheduling 1.5 to 2 weeks ahead of time! Talk about time saving!

I have not found anything yet that I do not like about the software.

How easy the learning curve was for staff and employees. Love the ICal link for VRBO and Airbnb Best points scheduling and quick reports. Very affordable for all it does.

We are very pleased It does exactly what we purchased it to do for us

Hi Regina, Thank you for the great review. We love to hear that our software is such a huge time saver for you and we appreciate your feedback! Thank you, Elaina