EZ Texting Pricing, Features, Reviews & Alternatives

EZ Texting

Send Smarter With EZ Texting

4.34/5 (119 reviews)

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EZ Texting overview

What is EZ Texting?

EZ Texting has served over 160K customers and is the leading SMS marketing platform, setting the standard for business texting. The cloud-based messaging solutions allow businesses of all sizes in the U.S. and Canada to reach and engage their mobile audiences using tools such as text message marketing, marketing campaign management, mobile coupons, custom sign-up forms, SMS reminders, dedicated short code services, text-to-landline messages, contact management, and more.

EZ Texting is a communications company that delivers fast and reliable ways to connect with clients. The B2B SaaS solutions help businesses across industries such as retail, food, hospitality, fitness, non-profit, and more, provide better customer service, streamline collections and logistics communications, grow and nurture sales leads, and improve outreach efforts. Send smarter with EZ Texting.

Using text messaging and SMS campaigns, EZ Texting allows companies to promote products, share discount codes and coupons, notify customers about changes, coordinate logistics processes, send mass texts, and engage their audience.
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Pricing

Starting from
$49/month
Pricing options
Free
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English
EZ Texting screenshot: EZ Texting's easy-to-use dashboard!Getting Started with EZ Texting!

EZ Texting user reviews

Value for money
Features
Ease of use
Customer support
  4.1
  4.2
  4.4
  4.2
Mark S.

Safety Texting Application

Used daily for 2+ years
Reviewed 2020-12-29
Review Source: Capterra

Very easy to setup, and sales reached out to me to provide a better plan for me.

Pros
We use this service to send out mass safety alerts for Job sites. This has become a vital part of our safety culture and was extremely easy to set up. We used the out of the box groups and keywords to build our job site distribution lists.

Cons
Better logging on all API calls and connections to Power BI

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Julie M.

So easy and useful

Used weekly for less than 6 months
Reviewed 2019-12-13
Review Source: Capterra

I use the service to send out surveys and it has really increased the response rate from when I was just sending the survey by e-mail.

Pros
I like that the set up was so fast and easy. I was able to use the service right away and with free credits to try it out before I had to purchase anything. It allowed me time to ensure the service was right for my needs and really see the benefits for the company before making a commitment to it.

Cons
I think that the thing I like least is that when I send a text that is longer, it shows that it will be sent in two messages. I would like the message to be sent all in one especially when I am sending a link.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Tiffany M.

Beware: Your Unused Credits Expire!

Used weekly for 1-2 years
Reviewed 2019-02-11
Review Source: Capterra

Mass texting is a great business solution but I would be looking for another company to work with if it weren't basically impossible to do that without losing all of our following. Once you start with them, I don't see how you could ever switch to another company, so do your research. The other major con of EZ TEXT is that you can only run one company per account. So say for example, you own more than one restaurant and you need more than one account to sent out messages- you would have to have two separate accounts with this platform.

Pros
It's relatively easy to learn how to use and the customer service chat works very quickly.

Cons
BEWARE: If you don't use your credits within 12 months they will expire (in other words: if you don't text the entire amount of times/numbers that you have paid for within 12 months you're outta luck-- or money rather). Our company only lost about $100 but I imagine it could be alot more, depending on how much you are planning to text. When I called to try and figure out where all of my missing credits were, they offered to add the equivalent of $25 back to my account. This is technology- there is no reason why they couldn't just give me back all that I paid for, that was unused, as a one time courtesy. I was on a default setting to keep adding credits to my account when I got to a certain number. Don't get me wrong, I should have read the fine print, but NOBODY wants to pay for something that they don't get to use. If I wanted to do that, I would join a gym.

Response from EZ Texting


Tiffany, sorry to hear about your credits expiring. We understand your frustration and invite you to reach out to our Account Management and Support Teams to discuss the specifics of our your account and help insure you're maximizing its most powerful tools too!

Also, we love having multiple businesses run from a single account. In fact, our most successful clients are small to medium size business owners that utilize a single account to communicate with their customers across multiple locations. We also offer a white label solution that allows our clients to create and assign as many accounts as needed.
Please know that we're here to help and available Monday through Friday, 9am to 8pm EST at (800)753-5732

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 1/10

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Allie T.

Easiest way to communicate with employees!

Used weekly for 6-12 months
Reviewed 2019-12-13
Review Source: Capterra

Pros
Our employees like this texting system so much more than the traditional email communication! Makes announcements, events, surveys, etc so much easier.

Cons
I do not have any complaints about this software!

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 10/10

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Amanda M.

Easy and efficient

Used daily for 2+ years
Reviewed 2020-12-22
Review Source: Capterra

Pros
I like the ease of sending a quick communication to all my agents in a split second. People respond snd our message gets out! Like the app also.

Cons
Sometimes there are delays with the sending so once it does out, the message is no longer relevant. Not a great setup for reoccurring messages.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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EZ Texting pricing

Starting from
$49/month
Pricing options
Free
Free trial
Subscription
View Pricing Plans

Monthly Plans start at $49 dollars and include free keywords.
Try EZ Texting for Free - no Credit Card required.

EZ Texting features

API
Activity Dashboard
Alerts/Notifications
Contact Management
Reporting & Statistics
Reporting/Analytics
Third Party Integrations

Access Controls/Permissions (185 other apps)
Call Monitoring (174 other apps)
Call Recording (222 other apps)
Call Routing (176 other apps)
Chat/Messaging (217 other apps)
Collaboration Tools (164 other apps)
Communication Management (197 other apps)
Customizable Branding (156 other apps)
Data Import/Export (162 other apps)
Live Chat (192 other apps)
Mobile Access (224 other apps)
Real-Time Chat (145 other apps)
Video Conferencing (180 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for EZ Texting

Benefits

-Cloud-based, self-service platform
-Friendly customer support, 24-7
-Free trial — no credit card required
-Flexible pricing plans
-Robust API
-Custom solutions
-Bulk messaging and one-to-one messaging solutions