EZ Texting Pricing, Features, Reviews & Comparison of Alternatives

EZ Texting

Send Smarter With EZ Texting

4.31/5 (87 reviews)

EZ Texting overview

What is EZ Texting?

EZ Texting has served over 160K customers and is the leading SMS marketing platform, setting the standard for business texting. The cloud-based messaging solutions allow businesses of all sizes in the U.S. and Canada to reach and engage their mobile audiences using tools such as text message marketing, marketing campaign management, mobile coupons, custom sign-up forms, SMS reminders, dedicated short code services, text-to-landline messages, contact management, and more.

EZ Texting is a communications company that delivers fast and reliable ways to connect with clients. The B2B SaaS solutions help businesses across industries such as retail, food, hospitality, fitness, non-profit, and more, provide better customer service, streamline collections and logistics communications, grow and nurture sales leads, and improve outreach efforts. Send smarter with EZ Texting.

Using text messaging and SMS campaigns, EZ Texting allows companies to promote products, share discount codes and coupons, notify customers about changes, coordinate logistics processes, send mass texts, and engage their audience.
www.eztexting.com

Pricing

Starting from
$49/month
Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English
EZ Texting screenshot: EZ Texting's easy-to-use dashboard!Getting Started with EZ Texting!

EZ Texting reviews

Value for money
Features
Ease of use
Customer support
  4.0
  4.2
  4.4
  4.0
Augusto Perez

Message tool for improve your business

Used weekly for less than 6 months
Reviewed 2018-03-20
Review Source: Capterra

Pros
This tool is amazing, I never thought that message tool nowadays it could be so useful, you can improve your business sending and be receiving text of a specific topic, you are able to reach more people because this technology is more friendly than use a social network, and you can save money with their plans, because you can send thousands of sms with only one pay.

Cons
It is a little expensive because they do not have an annual subscription, you have to pay your plan monthly, and that can be a lot of money if you manage a small business.

Response from EZ Texting


Thank you for taking the time to review EZ Texting! We take these reviews very seriously and we appreciate the feedback. We are so happy to hear that you have found us useful for your small business! In response to your cons, we actually do offer annual plans and pricing. Please give us a call at 800-753-5732 and our team will help find the right annual plan for you!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Julie Macleod

So easy and useful

Used weekly for less than 6 months
Reviewed 2019-12-13
Review Source: Capterra

I use the service to send out surveys and it has really increased the response rate from when I was just sending the survey by e-mail.

Pros
I like that the set up was so fast and easy. I was able to use the service right away and with free credits to try it out before I had to purchase anything. It allowed me time to ensure the service was right for my needs and really see the benefits for the company before making a commitment to it.

Cons
I think that the thing I like least is that when I send a text that is longer, it shows that it will be sent in two messages. I would like the message to be sent all in one especially when I am sending a link.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Tiffany May Ross

Beware: Your Unused Credits Expire!

Used weekly for 1-2 years
Reviewed 2019-02-11
Review Source: Capterra

Mass texting is a great business solution but I would be looking for another company to work with if it weren't basically impossible to do that without losing all of our following. Once you start with them, I don't see how you could ever switch to another company, so do your research. The other major con of EZ TEXT is that you can only run one company per account. So say for example, you own more than one restaurant and you need more than one account to sent out messages- you would have to have two separate accounts with this platform.

Pros
It's relatively easy to learn how to use and the customer service chat works very quickly.

Cons
BEWARE: If you don't use your credits within 12 months they will expire (in other words: if you don't text the entire amount of times/numbers that you have paid for within 12 months you're outta luck-- or money rather). Our company only lost about $100 but I imagine it could be alot more, depending on how much you are planning to text. When I called to try and figure out where all of my missing credits were, they offered to add the equivalent of $25 back to my account. This is technology- there is no reason why they couldn't just give me back all that I paid for, that was unused, as a one time courtesy. I was on a default setting to keep adding credits to my account when I got to a certain number. Don't get me wrong, I should have read the fine print, but NOBODY wants to pay for something that they don't get to use. If I wanted to do that, I would join a gym.

Response from EZ Texting


Tiffany, sorry to hear about your credits expiring. We understand your frustration and invite you to reach out to our Account Management and Support Teams to discuss the specifics of our your account and help insure you're maximizing its most powerful tools too!

Also, we love having multiple businesses run from a single account. In fact, our most successful clients are small to medium size business owners that utilize a single account to communicate with their customers across multiple locations. We also offer a white label solution that allows our clients to create and assign as many accounts as needed.
Please know that we're here to help and available Monday through Friday, 9am to 8pm EST at (800)753-5732

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 1/10

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Allie Turner

Easiest way to communicate with employees!

Used weekly for 6-12 months
Reviewed 2019-12-13
Review Source: Capterra

Pros
Our employees like this texting system so much more than the traditional email communication! Makes announcements, events, surveys, etc so much easier.

Cons
I do not have any complaints about this software!

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 10/10

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Karen Milstead

The best we have found!

Used occasionally for 2+ years
Reviewed 2019-12-19
Review Source: Capterra

Overall, we like EZ Texting much better than other apps we have looked at recently and/or tried.

Pros
It’s great for most things we need for a texting application. We send out reminders for lunches and events and also invites for training classes we have. We add a key word and have it set up to auto reply back to texts we send out for training with links to being able to download the volunteer application ahead of training, etc. EZ Texting works great for these things and we use them often!!

Cons
The thing I do not like is the difficulty to follow a conversation or to see when someone replies back to a text message for a training class. It can be done but it’s not very easy. Also, we have previously tried using another program for our departments since you can make (and see) small groups or teams. That program changed their structuring and we have been looking for something to replace it. EZ Texting does not have the same structure but we sure wish they did. We actually need a smaller package - we don’t use 1,000 texts a month so we overpay for what we actually need.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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EZ Texting pricing

Starting from
$49/month
Pricing options
Free trial
Subscription
View Pricing Plans

Monthly Plans start at $49 dollars and include free keywords.
Try EZ Texting for Free - no Credit Card required.

EZ Texting features

API
Activity Dashboard

Automatic Notifications (108 other apps)
CRM Integration (82 other apps)
Call Monitoring (93 other apps)
Call Recording (141 other apps)
Call Routing (102 other apps)
Call Transfer (96 other apps)
Caller ID (85 other apps)
Chat (128 other apps)
Communication Management (99 other apps)
Conferencing (107 other apps)
Contact Management (93 other apps)
Customizable Branding (81 other apps)
Instant Messaging (111 other apps)
Real Time Reporting (84 other apps)
Reporting & Statistics (136 other apps)
Third Party Integration (162 other apps)
Video Conferencing (100 other apps)
Voice Mail (86 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for EZ Texting

Key features of EZ Texting

  • SMS Marketing
  • SMS API
  • SMS Gateway
  • Carrier Lookup
  • Keywords
  • EZ Chat
  • Tracking
  • Delivery Reports
  • Drip Campaigns
  • Link shortener
  • Reminder Campaigns
  • Message personalization
  • Recurring messages
  • Polling/Voting
View All Features

Benefits

-Cloud-based, self-service platform
-Friendly customer support, 24-7
-Free trial — no credit card required
-Flexible pricing plans
-Robust API
-Custom solutions
-Bulk messaging and one-to-one messaging solutions