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Salesforce Field Service
5
17
4
12
3
2
2
0
1
2
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based field service and onsite job management software
Table of Contents
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Salesforce Field Service - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: January 2026
Salesforce Field Service overview
What is Salesforce Field Service?
Salesforce Field Service is a cloud-based field service management platform designed to help businesses manage their mobile workforce. The centralized platform allows users to automate appointment scheduling, manage work orders, and gain real-time visibility into all field service operations.
Thes field service operations features allow organizations to create work orders, access knowledge articles, and track SLA compliance while on site. The platform includes intelligent schedule optimization tools that automatically assign jobs to the correct resource based on location, skills, time, and other customizable rules. The software also equipment and personnel tracking.
With the Salesforce Field Service mobile app, businesses can manage their mobile workforce from remote locations. The dispatcher console enables managers to track service delivery and receive real-time alerts about ongoing projects, incidents, and operational performance. The platform also comes with AI-enabled image recognition capabilities that can identify assets and parts that need to be fixed or replaced.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Pricing
User Interface
Customer Support
Training and Learning Curve
Salesforce Field Service’s user interface
Salesforce Field Service pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.0
Features
4.3
Ease of use
4.1
Customer support
4.2
Reviews sentiment
What do users say about Salesforce Field Service?
Saleforce field service has made it easier with my work i am able to schedule work and appointments well generally it has saved alot of time for me and cost
Select to learn more
Who uses Salesforce Field Service?
Based on 33 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Salesforce Field Service's key features
Most critical features, based on insights from Salesforce Field Service users:
All Salesforce Field Service features
Features rating:
Salesforce Field Service alternatives
Salesforce Field Service
Starting from
50
/user
Per month
FieldPulse
Starting from
No pricing info
BuildOps
Starting from
No pricing info
Jobber
Starting from
39
Per month
Salesforce Field Service pricing
Pricing plans
Pricing details:
User opinions about Salesforce Field Service price and value
Value for money rating:
To see what individual users think of Salesforce Field Service's price and value, check out the review snippets below.
Cherryl N.
Human resources
Dionne J.
Service Hub Representative
Salesforce Field Service integrations (6)
Integrations rated by users
We looked at 33 user reviews to identify which products are mentioned as Salesforce Field Service integrations and how users feel about them.
Integration rating: 5.0 (1)
Integration rating: 4.0 (1)
Integration rating: 4.0 (1)
“Because we require an all in one package”
Michelle B.
COO
Integration rating: 5.0 (1)
“We use both platforms to track and align sales.”
“Setup takes some time but allows easy creation of Leads and Campaign members from form submissions.”
Michelle U.
VP of Operations
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Salesforce Field Service support options
Typical customers
Platforms supported
Support options
Training options
Salesforce Field Service FAQs
Q. Does Salesforce Field Service support mobile devices?
Salesforce Field Service supports the following devices:
iPad, iPhone, Android
Q. What level of support does Salesforce Field Service offer?
Salesforce Field Service offers the following support options:
FAQs/Forum, Email/Help Desk, Phone Support, Chat, Knowledge Base