Ooma Office - 2026 Pricing, Features, Reviews & Alternatives

Users report that Ooma Office allows them to answer business calls on their cell phones, providing valuable phone coverage while away from the office. They find it helpful for remote work, frequent travel, and job sites. Reviewers indicate that the mobile app extends office capabilities to any location, although some mention issues with reliability on WiFi and notifications. They appreciate the integration with laptops and CRMs, and the ability to handle calls and messages transparently on mobile devices. Of the 29 Ooma Office users who gave detailed accounts of their use of Mobile Access, 97% rated this feature as important or highly important.

Reviewers appreciate Ooma Office's Caller ID feature for identifying incoming calls, allowing them to screen calls and avoid spam. They highlight its usefulness in preparing for calls and addressing clients by name. Users report that it helps them verify customer phone numbers and block unwanted calls. They find it important for business efficiency, ensuring they only spend time on valid customer calls. Some users note that it functions exactly as expected, with no issues in identifying a variety of incoming calls. Of the 21 Ooma Office users who gave detailed accounts of their use of Caller ID, 95% rated this feature as important or highly important.

Users report that Ooma Office's alerts and notifications keep them informed of missed calls, voicemails, and faxes via email. They find this capability valuable for responding to clients promptly, especially when out of the office. Reviewers indicate that immediate notifications help maintain customer service efficiency. However, some mention occasional issues with the app not reflecting the most recent messages, requiring reinstallation. They appreciate the ability to forward voice messages and the convenience of receiving notifications on the go. Of the 16 Ooma Office users who gave detailed accounts of their use of Alerts/Notifications, 88% rated this feature as important or highly important.

Reviewers highlight Ooma Office's call routing feature as easy to set up and use, allowing calls to be transferred between offices or to mobile phones. They find it helpful for directing calls to the appropriate person or department, saving time and reducing the need for a receptionist. Users report that it supports contingency plans and virtual assistants, enhancing business operations. They appreciate the flexibility to route calls to different locations and the ease of making changes as needed. Of the 19 Ooma Office users who gave detailed accounts of their use of Call Routing, 79% rated this feature as important or highly important.