RingCentral Engage Voice is a cloud-based contact center solution designed to help businesses automate processes for customer service agent on-boarding, with call scripting, historical reporting & CRM integrations. It lets users collect and store client data in a unified database for future reference.
Key features of RingCentral Engage Voice include automatic call distribution (ACD), interactive voice response, call recording, campaign management, blended call center functionality, and an automated dialer. Built on a triple-redundant framework, the centralized platform eliminates single points of failure, enabling organizations to confidently manage their outbound market research, cold calling, recruitment, cross-selling, and fundraising campaigns. Plus, it provides role-based access to team members to ensure regulatory compliance within the organization.
RingCentral Engage Voice helps generate reports based on client data in real time to facilitate decision making for increasing profitability. The solution also allows integration with existing platforms such as CRM systems, knowledge bases, billing systems, and more to streamline communication with customers and prospects.