RingCentral Engage Voice Pricing, Features, Reviews & Comparison of Alternatives

RingCentral Engage Voice

Outbound contact center software for business of all sizes

4.48/5 (77 reviews)

RingCentral Engage Voice overview

What is RingCentral Engage Voice?

RingCentral Engage Voice is a cloud-based contact center solution designed to help businesses automate processes for customer service agent on-boarding, with call scripting, historical reporting & CRM integrations. It lets users collect and store client data in a unified database for future reference.

Key features of RingCentral Engage Voice include automatic call distribution (ACD), interactive voice response, call recording, campaign management, blended call center functionality, and an automated dialer. Built on a triple-redundant framework, the centralized platform eliminates single points of failure, enabling organizations to confidently manage their outbound market research, cold calling, recruitment, cross-selling, and fundraising campaigns. Plus, it provides role-based access to team members to ensure regulatory compliance within the organization.

RingCentral Engage Voice helps generate reports based on client data in real time to facilitate decision making for increasing profitability. The solution also allows integration with existing platforms such as CRM systems, knowledge bases, billing systems, and more to streamline communication with customers and prospects.
www.ringcentral.com

Pricing

Pricing options
Subscription
Free trial
Value for money
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Devices

Business size

S
M
L

Markets

United States

Supported languages

English
RingCentral Engage Voice screenshot: RingCentral Engage Voice new messages screenshotSalesforce Integration - Phone System - RingCentralRingCentral Engage Voice screenshot: RingCentral Engage Voice tasks screenshotRingCentral for Salesforce: Seamlessly merge your phone system with Salesforce account

RingCentral Engage Voice reviews

Value for money
Features
Ease of use
Customer support
  4.3
  4.4
  4.3
  4.6
Mayank Sachdeva

1 spot solution...

Used daily for 2+ years
Reviewed 2019-07-25
Review Source: Capterra

During training freshers for the RPO process, RingCentral helps me a lot to play sample calls for the trainees. I am loving this product.

Pros
I just love the clarity of the recorded audio and the date/time - wise access to the recorded audio s amazing. Helps me in barging calls during training and quality sessions.

Cons
Additional money to be paid for the recording feature A bit expensive than the new competitors.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Like most of the other RC options it's lacking

Used daily for 1-2 years
Reviewed 2019-04-25
Review Source: Capterra

It has been an improvement from our older phone system as we can now hold persons responsible and more effectively give examples for coaching agents. Being able to go back and make sure worker A communicated with the customer about a new business quote or claim is great. I just want it to have a better interface. Also a voice to text preview on the recordings would really help alot in finding the right conversation.

Pros
Recordings work, they will also auto download to a linked cloud storage service and you can easily search recordings from the call log.

Cons
The actual process of finding a certain recording can be arduous. If the call had been transferred or if the caller made multiple calls that day sorting the information out will be a process. RC only supports a very few set of cloud storage services and setting up your own SFTP will require some investment in hardware and setup.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Adam Parish

I really hate Ring Central...

Used daily for 2+ years
Reviewed 2019-05-09
Review Source: Capterra

Ring Central offers features like automatic call recording that are seemingly impossible to find elsewhere at a comparable price. This is literally the ONLY thing keeping us with this software. We have technical issues such as calls not forwarding to extensions properly, call detail reports missing crucial data such as which extension answered a call, or even forwarding calls to an entirely different non-affiliated company! We have several support tickets open with RC, some of which have been open for months. Their support center is almost entirely useless, and it is not uncommon to sit on hold for hours at a time as they "investigate" a technical issue. The second we find a viable alternative that has the features we require at a similar price point we are ditching this terrible service and never looking back.

Pros
Ring Central offers a feature set that is hard to find elsewhere for a similar price

Cons
The service is unreliable. We have technical issues almost daily.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 1/10

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Grace Miranda

Does the job. As long as everything is set up, there shouldn't be many more problems.

Used daily for 2+ years
Reviewed 2018-03-07
Review Source: Capterra

- Ease of use after everything is already set up and you know how to find the recordings.

Pros
- Able to download the call recordings - Able to see calls for the past 60 days - Shows Caller ID for the people who called the number

Cons
- Unable to download the voice messages along with the call recordings - You have to know to choose "Extension" and not "Admin Portal" in order to find the voice messages - Sometimes the calls don't get transferred over to the number at the office, so there can be many missed calls at one point

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Anonymous

Easy to record calls

Used daily for 2+ years
Reviewed 2019-09-22
Review Source: Capterra

Since the beginning, it has been very easy to use and the few problems we had, the customer service has been amazing.

Pros
for training purposes, we have to record calls from time to time and this software is being the easiest one to implement and also the easiest one to use

Cons
sometimes the recorded call is too big, and it doesn't upload automatically to the cloud, you have to do it manually. If those two small things are resolved, this could be the best software in the market

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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RingCentral Engage Voice pricing

Pricing options
Subscription
Free trial
View Pricing Plans

Contact RingCentral for pricing details.

RingCentral Engage Voice features

API
CRM Integration
Call Recording
Real Time Reporting
Reporting & Statistics
Third Party Integration

Activity Dashboard (137 other apps)
Automatic Notifications (110 other apps)
Call Monitoring (95 other apps)
Call Routing (106 other apps)
Call Transfer (98 other apps)
Caller ID (88 other apps)
Chat (131 other apps)
Communication Management (102 other apps)
Conferencing (107 other apps)
Contact Management (94 other apps)
Customizable Branding (81 other apps)
Instant Messaging (112 other apps)
Video Conferencing (99 other apps)
Voice Mail (88 other apps)

Videos and tutorials

Additional information for RingCentral Engage Voice

Key features of RingCentral Engage Voice

  • Dashboard
  • Campaign Management
  • Lead Management
View All Features