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Softdial Contact Center
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
All blended omnichannel CCaaS cloud contact center platform
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Softdial Contact Center - 2026 Pricing, Features, Reviews & Alternatives
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Softdial Contact Center overview
What is Softdial Contact Center?
Softdial Contact Center (SCC) manages communication of all media types like voice, chat, email, SMS, social, and video, automatically blending and load balancing all contact sessions between all agents, all queues, and campaigns with its one-of-a-kind automatic session distributor.
The versatile agent desktop handles multiple simultaneous live contact sessions including inbound/outbound voice. Agent and supervisor desktops can be fully customized with language, branding, 3rd party applications, websites, anything.
SCC features sophisticated inbound routing, world-renowned predictive dialing, in-depth reporting, screen and voice recording, workforce management, IVR, AI, and stores customer history to display to agents.
SCC is a full-service platform. It has the flexibility for CCaaS partners to customize on a tenant-by-tenant basis. Being modular in nature and featuring a comprehensive API library, partners can swap in and out 3rd party applications. The architecture is also well-suited to integrators who want to integrate elements of SCC into their own solution.
Quick and easy to deploy in cloud or on-premise, it handles multiple tenants and is built from the ground up to scale up or down as needed.
Key benefits of using Softdial Contact Center
• An abstracted architecture with a consistent set of APIs - Integrate anything using the same APIs as Sytel's own components do, ensuring reliability. Integrations interoperate seamlessly and effectively between SCC's own software functions. APIs in multiple sets of technologies provide a flexible approach to integration
• Deliver value without having to build complex business processes - SCC's integrated toolset and Automatic Session Distributor (ASD as opposed to ACD) automates custom end-user ASD requirements. Resellers are enabled to deliver full-scale trials without large up-front costs and legacy customers can transition to the new platform in days, not months.
• Consistent agent model across all agent types, for all media - An agent is an agent, – human, virtual, robot agents – all interchangeable in all scenarios. Switch from chatbot to live agent, or a live agent can run multiple media sessions without the agent desktop session control UI constantly changing.
• Rich and flexible call routing - Automatic intelligent routing based on customer data, agent data (skills-based routing) and any external data to find the very best agent for a call or contact session
• Low-code platform for users with light development skills - Use Softdial Scripter's drag and drop script tool to create any kind of workflow – build intelligent IVRs, reduce queue times, allow self-service applications, automatic screen pops or automatic call/session logging – a powerful tool with endless potential.
• Comprehensive suite of modules - Workforce management, advanced reporting, screen and voice recording, fully blended desktop for multiple live sessions, world class predictive dialer, campaign manager, customer contact history, and more.
Starting price
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Softdial Contact Center’s user interface
Softdial Contact Center reviews
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- Likelihood to recommend10/10
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Softdial Contact Center's features
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Softdial Contact Center alternatives
Softdial Contact Center
Starting from
0.01
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Softdial Contact Center pricing
Value for money rating:
Starting from
0.01
Per Feature
User opinions about Softdial Contact Center price and value
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Softdial Contact Center support options
Typical customers
Platforms supported
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Softdial Contact Center FAQs
Softdial Contact Center has the following pricing plans:
Starting from: $0.01
Free Trial: Available
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Q. Who are the typical users of Softdial Contact Center?
Softdial Contact Center has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
Q. What languages does Softdial Contact Center support?
Softdial Contact Center supports the following languages:
English
Q. Does Softdial Contact Center offer an API?
Yes, Softdial Contact Center has an API available for use.
Q. What level of support does Softdial Contact Center offer?
Softdial Contact Center offers the following support options:
24/7 (Live rep), Knowledge Base, Email/Help Desk, Phone Support