Versature Pricing, Features, Reviews & Comparison of Alternatives

Versature

Cloud-based VoIP communications platform for business users

4.56/5 (9 reviews)

Versature overview

Versature is a provider of cloud hosted VoIP solutions for SMB’s and Enterprise-level organizations seeking SaaS-based business phone systems. Available on scalable per month per user pricing plans, Versature packages offer toll-free minute allowances, multiple call queues, plus the free provision of plug & play VoIP phones. Configured and delivered by Versature’s provisioning team, general features and add-ons include unlimited local calls (Canada), voicemail, fax to email, call logging and auto attendant support. This is made extendable thanks to an Open API and a number of integration options for third-party systems such as Salesforce, Klipfolio and Slack, plus an add-on for Google Sheets. Versature Insights then adds business call analytics with a Performance Wallboard for motivating calls agents with comparative performance statistics. Audio conversation records can also be filtered and listened back, while a Call Center Web Header embeds call queue information into a customer service website.

Versature for iOS then provides a free companion mobile app that allows Versature users to extend business phone services away from the desk. With secured login, it features a dial pad, plus a configurable caller ID for displaying a Versature business number for inbound and outbound calls. A contact directory facilitates one-touch dialing across an organization’s contact book or those locally stored, while presence awareness shows which users are online. Call histories and configurable answering rules are joined by voicemail access, along with call conferencing, transfer and recording capabilities. In addition, the app also offers a “call pull” option for seamlessly moving live calls between mobile and office desk phones.
www.versature.com

Pricing

Starting from
$29.99/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English
Versature screenshot: Versature mobile app for iOS showing login screen, dial pad and the voicemail tab for viewing new and saved messagesWhat is Versature Insights?Versature screenshot: Versature Insights visualizes call data alongside call center functionality, providing at-a-glance team performance charts plus call recording statistics and call queue informationVersature screenshot: Integration provisions for SaaS tools such as Salesforce, Klipfolio, Slack and Google provide third-party support, with an Open API offering further extensibilityVersature screenshot: Versature Insights includes the storage of audio conversation records and call recordingsVersature screenshot: Versature’s add-on for Google Sheets provides further data analysis support and the ability to generate richer, deeper reports on call performance Versature screenshot: An example of the injectable Call Center Web Header powered by Versature Insights, giving users viability on statistics such as current wait times and call volume etc

Versature reviews

Value for money
Features
Ease of use
Customer support
  4.6
  4.7
  4.6
  4.8
Susan Garwood

Impressed

Used daily for 1-2 years
Reviewed 2018-10-24
Review Source: Capterra

I really like this service. I think it is a great new way of having office phones with fantastic customer support. The company is located in Ottawa with their support teams there as well so you are actually talking to a person who knows the company/your problems and not a bot or someone overseas in a call centre.

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Chris Kemp

You Need Versature! It'll Change The Way You Do Business!

Used daily for 2+ years
Reviewed 2019-04-10
Review Source: Software Advice

Versature has taken the way we communicate with our clients to the next level. Allowing us to get the customers to the right department effortlessly and effectively. We never experience any downtime or service interruptions.

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Lisa Bodnoff

Office Manager

Used daily for 2+ years
Reviewed 2018-10-24
Review Source: Capterra

It was and is fantastic. They support team is awesome. I now rarely have to reach out to them.

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Ryan Fitzsimmons, CFA

Versature saved us from a legacy phone system disaster!

Used daily for 1-2 years
Reviewed 2018-10-24
Review Source: Capterra

We had a large phone system that cost us hundreds of dollars each time a technician came out. It was costing us thousands of dollars a year to maintain. The change to Versature saved us a ton of money and put control back into our hands.

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Jerilyn Wolstenholme

Versature review

Used daily for 6-12 months
Reviewed 2019-04-29
Review Source: Capterra

Versature has very helpful customer service agents but I find it takes a lot of phonecalls to resolve an issue.

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Versature pricing

Starting from
$29.99/month
Pricing options
Subscription
View Pricing Plans

Essentials (10 call queues, 2,500 toll-free minutes) = $29.99 per month
Professional (15 call queues, 5,000 toll-free minutes) = $34.99 per month
Enterprise (20 call queues, 10,000 toll-free minutes) = $44.99 per month

Add-ons also available – see website for full details.

Versature features

API
Activity Dashboard
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Transfer
Caller ID
Conferencing
Reporting & Statistics
Third Party Integration
Voice Mail

Automatic Notifications (56 other apps)
CRM Integration (66 other apps)
Chat (76 other apps)
Instant Messaging (57 other apps)
Live / Video Conferencing (54 other apps)
Monitoring (57 other apps)
Receiving (52 other apps)
SMS Integration (50 other apps)

Additional information for Versature

Key features of Versature

  • Auto Dialer
  • Blended Call Center
  • CTI
  • Call Logging
  • Call Parking
  • Employee Directory
  • Hotkeys
  • Inbound Call Center
  • Inbound Reporting
  • Interactive Voice Response
  • MIS Reporting
  • Manual Dialer
  • Multi-Part Conferencing
  • Open Database Design
  • Outbound Call Center
  • Outbound Reporting
  • Queue Management
  • Reporting/Analytics
  • Ring Groups
  • SIP Trunking
  • Unified Communications
  • VoIP
  • Voice & Data Integration
  • Voice Quality Enhancement
View All Features

Benefits

• Versature is a cloud-based VoIP communications provider offering Polycom VVX telephone hardware options that promise integration with leading SaaS-based tools and call data analysis software.

• Per month, per user payment plans are scalable up to Enterprise level and include toll-free allowances plus free VoIP phones that are configured and shipped for plug & play connection.

• Versature Insights provides a Performance Wallboard offering gamified team, call center and individual agent performance charts, plus audio conversation records and a Call Centre Web Header making call queue waiting times visible to customers.

• The companion Versature mobile app for iOS devices provides native access to features including call conferencing, transfer and recording, along with "call pull" for transferring a live call from app to deskphone.

• Third-party integrations include Salesforce, Klipfolio, Slack, Google Chrome, Google Sheets, Microsoft Office 356, blueButler and leading social networks such as Facebook and Twitter.