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Desk Manager
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Desk Manager - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: January 2026
Desk Manager overview
What is Desk Manager?
Desk Manager is a Brazilian company that offers an ESM platform on a global scale that facilitates operation and management. With more than ten years of experience in the market and more than 500 active customers on various business fronts, the company provides its customers with automation, simplification and facilitation of the management of their calls and activities. The solution, which has a suite with 12 multifunctional applications in a single application, guarantees less time answering calls for more time achieving results. Accelerated by Endeavor, Desk Manager has big names in the market in its cases, such as Eurofarma, Porsche, Cobasi, Komatsu, Unisys and Dia Supermercados.
Who uses Desk Manager?
By industry, Desk Manager reviewers are most commonly professionals in information technology and services (42%). The most frequent use case cited by reviewers is service desk (62%).
What are the most popular integrations for Desk Manager?
The Desk Manager integration most frequently cited by reviewers is WhatsApp, a live chat product rated 4.6 out of 5 for its integration with Desk Manager.
Starting price
Alternatives
with better value for money
Desk Manager’s user interface
Desk Manager pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.6
Features
4.7
Ease of use
4.7
Customer support
4.9
Reviews sentiment
What do users say about Desk Manager?
Reviewers indicate Desk Manager delivers strong customer support, with many praising the helpfulness and responsiveness of the support team. They find the platform essential for organizing service operations, improving customer satisfaction, and facilitating communication, though some mention issues with email notifications and a desire for more proactive guidance from support. They note the tool is reliable for daily work, but mention occasional missing features and configuration challenges.
Users say Desk Manager streamlines call and ticket management, making it easier to track, prioritize, and resolve issues efficiently. They appreciate ongoing improvements and integration options, but some feel reporting and initial setup could be more user-friendly and highlight areas for continuous enhancement.
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Who uses Desk Manager?
Based on 106 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Desk Manager's key features
Most critical features, based on insights from Desk Manager users:
All Desk Manager features
Features rating:
Desk Manager awards
Desk Manager alternatives
Desk Manager
Starting from
No pricing info
Zendesk Suite
Starting from
55
Per month
Freshdesk
Starting from
19
Per month
TeamSupport
Starting from
45
Per month
Desk Manager pricing
Pricing plans
Pricing details:
Avançado
No pricing info
Pro
No pricing info
User opinions about Desk Manager price and value
Value for money rating:
Desk Manager integrations (11)
Integrations rated by users
We looked at 106 user reviews to identify which products are mentioned as Desk Manager integrations and how users feel about them.
Integration rating: 4.7 (7)
Integration rating: 4.7 (6)
Integration rating: 4.0 (4)
Desk Manager customer support
What do users say about Desk Manager customer support?
Customer support rating:
We analyzed 20 verified user reviews to identify positive and negative aspects of Desk Manager customer support.
Widespread user sentiment highlights the support team's responsiveness, professionalism, and commitment to resolving issues quickly.
A significant portion of users praise the ease of contacting support and the team's willingness to provide helpful, consultative assistance.
Support options
Training options
To see what individual users say about Desk Manager's customer support, check out the review snippets below.
Desk Manager FAQs
Desk Manager has the following pricing plans:
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)
These products have better value for money
Q. What are the benefits of using Desk Manager?
The only ESM Platform on the market that features a Call Board that facilitates process management and offers total control of the operation.
With our platform, you can integrate your business with the best solutions on the market in different segments, relying on tools that have advanced knowledge in BI, internal and external communication, finance and much more with flexible, secure and easy-to-use processes.
Q. Who are the typical users of Desk Manager?
Desk Manager has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
Q. What languages does Desk Manager support?
Desk Manager supports the following languages:
Portuguese, Portuguese
Q. Does Desk Manager support mobile devices?
Desk Manager supports the following devices:
Android, iPhone
Q. Does Desk Manager offer an API?
Yes, Desk Manager has an API available for use.
Q. What other apps does Desk Manager integrate with?
Desk Manager integrates with the following applications:
Telegram, Discord, WhatsApp, Microsoft Teams, Zoom Phone, ChatGPT, JivoChat, Nvoip , Microsoft Power BI
Q. What level of support does Desk Manager offer?
Desk Manager offers the following support options:
Knowledge Base, Email/Help Desk, Chat, Phone Support
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