This is your compare tray

Apps you want to compare will be listed here. Launch a head to head comparison at any time.

Salesforce Platform Pricing, Features, Reviews and Alternatives

Salesforce Platform product overview

Price starts from

$

25

/momonth
Per Feature

What is Salesforce Platform?

Salesforce App Cloud lets users build enterprise apps quickly that help connect employees, engage customers, track performance, and integrate everything. App Cloud is a single, unified ecosystem of tools and services including Force, Heroku Enterprise, and Lightning that adds up to the fastest, easiest way to take the lead in the app revolution. Even build Android apps and iOS apps.

Key benefits of using Salesforce Platform

Full PaaS (no hardware or underlying systems to manage)
Visual Development (Page Builder, Community Builder, App Builder, Process Builder, & Data Schema Builder)
Programmatic Development (Support for all Modern Languages, Team Administration, Access Controls, Logging)
Mobile Services (SDK, Push Notifications, Geolocation, Offline)
Integration (APIs, SOAP, REST, Point-and-Click Tools)

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Chat
FAQs/Forum
Phone Support
Knowledge Base

Training options

Webinars
In Person
Videos
Documentation
Live Online

Salesforce Platform pricing information

Value for money

3.7

/5

187

Price starts from

$

25

/momonth
Per Feature

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

OutSystems
Value for money
#1
Boomi
Value for money
#2
kintone
Value for money
#3
Salesforce Platform
Value for money
#4

Salesforce Platform features

Functionality

4.3

/5

187
Total Features46 10 categories

Most valued features by users

API
Access Controls/Permissions
Reporting/Analytics
Third Party Integrations
Activity Dashboard
Alerts/Notifications
Reporting & Statistics
Workflow Management

Functionality contenders

OutSystems
Functionality
#1
Boomi
Functionality
#2
Salesforce Platform
Functionality
#3
kintone
Functionality
#4

Salesforce Platform users reviews

Overall rating

4.3

/5

187

Positive reviews

86%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.94/10
Rating distribution

5

4

3

2

1

84

77

18

5

3

Pros
It is very user friendly, offers great customization, and is great when it comes to keeping all tasks organized and on track.

SH

Sarah H.

The clear sections and adaptability of the platform is really amazing. Its hopeful that its shortcomings will be taken care of in the near-future releases.

AR

Anonymous Reviewer

I love it's customizability, the app exchange, and the Salesforce Community. The app exchange is great for free (or sometimes paid) solutions to add to your Salesforce instance and its capabilities.

Erik V.

Cons
Just after logging in, the wait time is considerably higher than Classic's and is very annoying to sit around while it loads with the latest update's mascot watching your frustration.

Kamil S.

The product is so embedded in all that we do and are and with a lack of comparable products to move to, we feel like we are trapped and forced into paying the new prices every year.

AR

Anonymous Reviewer

Additional features can be pricey, customer service is terrible, they'll charge you for everything additional.

KS

Kate S.

Overall rating contenders

Salesforce Platform
Overall rating
#1
OutSystems
Overall rating
#2
Boomi
Overall rating
#3
kintone
Overall rating
#4
Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Flexible development platform on the cloud

Reviewed 3 years ago

The Product is very powerful. It provides flexibility to build almost any kind of applications. Business users can build useful apps without taking help from developers. Extensive set of resources are available to build expertise on the platform. Also customers/partners are always available to answer to queries.

Pros

Force.com platform (Lightning) is very powerful development platform on the browser. It can be used to build applications for any industry. The pricing is on per user per month basis. Many tools like Validation rules, Workflows, process builder are available for business users. These tools allow business users to build apps on the platform with fairly complex logic. For additional functionality, developers are needed. Developers can build more advanced features using Apex, Visualforce and Lightning Communities. Trailhead and developer account are free resources available to build expertise on the product. Excellent community of customers/partners is available to support queries.

Cons

Like any complex software there is a steep learning curve. Hiring developers in the US on the platform can be expensive. The license pricing may also be expensive for small businesses.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Everything in one place

Reviewed 2 years ago

Before lightning, we had 2 software, one for chat and email, another one where we create the cases and logs, now everything is in one place.

Pros

Email, chat and logs platform in one place, you can chat with your customer, sent emails and reply, attach files in the logs (cases), this software have embedded the ScreenMeet software and works great, you can have remote connection.

Cons

In the start some bugs and errors, they were fixed couple months after. Chat: no timer added yet, you don't know how long is the current chat. If you have 2 chats, they are open in 2 tabs, if one customer close the chat, you don't know it until open the tab, should be great if there is an alarm or sound.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Necessary for our team!

Reviewed 2 months ago
Pros

My team uses Salesforce on a daily basis to help keep track of communications with our customers.

Cons

Some admin details are hard to figure out, but I am thankful for the Trailhead tutorials.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Powerful Once You Learn How to Use It (But Expensive)

Reviewed 4 years ago
Pros

Salesforce is the backbone of our company. It is tied into everything and used by every team. It is incredibly customizable and it seems they have a way to do almost anything you need. We use it for Sales, Support, Marketing, and product feature usage. We have it hooked into other apps and other saas products. This is the product that will scale with your business and can support a company at any stage of growth. There are a ton of integrations out of the box (on their salesforce exchange) and their APIs allow savvy developers to build custom integrations that aren't available.

Cons

When the company initially implemented it, they tried to "wing it" and it was a complete mess. You really need someone who knows what they are doing to setup, administer, and maintain the software. It is also expensive. We got grandfathered into some great pricing, but if we weren't, we're not sure we would be able to continue to use SFDC as we grow. SFDC also loves to gobble up other apps and...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Can’t do my job without it!

Reviewed 4 months ago

It’s a great experience to use Salesforce. It allows our teams to better understand the customer health so leadership can see if accounts are at risk and need more attention or a reassessment on goals and initiatives.

Pros

I love how much you can do with salesforce. It’s our main hub for account notes, account health, support cases, renewal opportunities and more. I love how easy it is to navigate! I use it daily to update my meeting notes so I have everything in one place. It also makes it easier to transition accounts along to other members in the Customer Success and Sales departments.

Cons

It can be a lot to learn because there is so much that goes into the platform, but long term it’s worth it.

Salesforce Platform FAQs and common questions

Salesforce Platform has the following pricing plans:
Starting from: $25.00/month
Pricing model: Free, Subscription
Free Trial: Available


Salesforce Platform has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Public Administrations, Small Business


Salesforce Platform supports the following languages:
English, Spanish, German, Italian, Swedish, Dutch, Danish, French


No, Salesforce Platform does not have an API available.


Salesforce Platform offers the following support options:
Email/Help Desk, Chat, FAQs/Forum, Phone Support, Knowledge Base

Related categories