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Salesforce Platform Logo

Salesforce Platform

4.3
(241)

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Develop enterprise & customer-facing apps

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(22)

Salesforce Platform Pricing, Features, Reviews and Alternatives

Salesforce Platform product overview

Price starts from

25

/user

Per month

What is Salesforce Platform?

Salesforce App Cloud lets users build enterprise apps quickly that help connect employees, engage customers, track performance, and integrate everything. App Cloud is a single, unified ecosystem of tools and services including Force, Heroku Enterprise, and Lightning that adds up to the fastest, easiest way to take the lead in the app revolution. Even build Android apps and iOS apps.

Key benefits of using Salesforce Platform

Full PaaS (no hardware or underlying systems to manage)
Visual Development (Page Builder, Community Builder, App Builder, Process Builder, & Data Schema Builder)
Programmatic Development (Support for all Modern Languages, Team Administration, Access Controls, Logging)
Mobile Services (SDK, Push Notifications, Geolocation, Offline)
Integration (APIs, SOAP, REST, Point-and-Click Tools)

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Chat
FAQs/Forum
Phone Support
Knowledge Base

Training options

Webinars
In Person
Videos
Documentation
Live Online

Salesforce Platform FAQs

Q. What type of pricing plans does Salesforce Platform offer?

Salesforce Platform has the following pricing plans:
Starting from: $25.00/month
Pricing model: Free, Subscription
Free Trial: Available

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Q. Who are the typical users of Salesforce Platform?

Salesforce Platform has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Public Administrations, Small Business

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Q. What languages does Salesforce Platform support?

Salesforce Platform supports the following languages:
Danish, Dutch, English, French, German, Italian, Spanish, Swedish

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Q. Does Salesforce Platform support mobile devices?

Salesforce Platform supports the following devices:
Android, iPad, iPhone

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Q. Does Salesforce Platform offer an API?

No, Salesforce Platform does not have an API available.

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Q. What level of support does Salesforce Platform offer?

Salesforce Platform offers the following support options:
Email/Help Desk, Chat, FAQs/Forum, Phone Support, Knowledge Base

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Salesforce Platform pricing information

Value for money

3.8

/5

241

Starting from

25

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Salesforce Platform features

Functionality

4.3

/5

241

Total features

38

9 categories

Most valued features by users

API
Access Controls/Permissions
Third Party Integrations
Reporting/Analytics
Activity Dashboard
Alerts/Notifications
Reporting & Statistics
Workflow Management

Salesforce Platform users reviews

Overall Rating

4.3

/5

241

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10
Rating distribution

5

4

3

2

1

115

95

22

5

4

Pros
I love it's customizability, the app exchange, and the Salesforce Community. The app exchange is great for free (or sometimes paid) solutions to add to your Salesforce instance and its capabilities.
It is very user friendly, offers great customization, and is great when it comes to keeping all tasks organized and on track.
The clear sections and adaptability of the platform is really amazing. Its hopeful that its shortcomings will be taken care of in the near-future releases.
Cons
Just after logging in, the wait time is considerably higher than Classic's and is very annoying to sit around while it loads with the latest update's mascot watching your frustration.
The product is so embedded in all that we do and are and with a lack of comparable products to move to, we feel like we are trapped and forced into paying the new prices every year.
Additional features can be pricey, customer service is terrible, they'll charge you for everything additional.
MK
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Mary Kate M.

Community Engagement Manager

Nonprofit Organization Management, 11-50 employees

Review source

Overall Rating

Much Improved from Classic

Reviewed 7 months ago

Transcript

Mary: My name is Mary. I'm a community engagement manager, and I give Salesforce Platform a four out...

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Naveen G.

Verified reviewer

Computer Software, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Flexible development platform on the cloud

Reviewed 5 years ago

The Product is very powerful. It provides flexibility to build almost any kind of applications. Business users can build useful apps without taking help from developers. Extensive set of resources are available to build expertise on the platform. Also customers/partners are always available to answer to queries.

Pros

Force.com platform (Lightning) is very powerful development platform on the browser. It can be used to build applications for any industry. The pricing is on per user per month basis. Many tools like Validation rules, Workflows, process builder are available for business users. These tools allow business users to build apps on the platform with fairly complex logic. For additional functionality, developers are needed. Developers can build more advanced features using Apex, Visualforce and Lightning Communities. Trailhead and developer account are free resources available to build expertise on the product. Excellent community of customers/partners is available to support queries.

Cons

Like any complex software there is a steep learning curve. Hiring developers in the US on the platform can be expensive. The license pricing may also be expensive for small businesses.

NS
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Nadeem Shafkat L.

Human Resources, self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Salesforce - A well-recognized Customer & Sales Management Tool

Reviewed a month ago

CRM solutions like Salesforce are a smart choice for businesses that are growing rapidly. A mid- small business operation or one that is not yet mature would likely find this an overkill. Having said that, Salesforce has some of the best training resources that any such program offers, and they also offer sleek versions of their CRM for small businesses.

Pros

My main usage of the Salesforce platform is operational and analytical for a Realty based business. The number of options available within the Salesforce platform seem to be unlimited. With the global recognition that it has received as a great CRM tool, they still keep developing enhancements to the functionalities and available options. The system configuration and customization are extremely smooth, given the size and number of functionalities.

Cons

The one area that Salesforce needs to address is their system support when it comes to technical issues resolution and assistance. The timeframe of response from their support teams does not justify the reputation and quality of the platform.

WC
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Wilfredo C.

Outsourcing/Offshoring, 201-500 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Absolute Horror of a CRM!

Reviewed 2 months ago
Pros

There’s a lot to be desired by this CRM. I used a hubspot Prior and there is wonky data analytic reports, super cluttered, and the new Einstein feature sucks.

Cons

Everything about this platform sucks. I only have to use it it because it’s the enablement tool given by my client.

DM
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Darrik M.

Computer Software, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Still my favorite CRM for workflows, reporting, and task tracking

Reviewed 4 months ago
Pros

Overall, the ease of use and intuitive UI makes Salesforce king. The reporting, dashboarding, and statistics options are robust and impressive (if you are willing to invest the time), and the new low-code or no-code tools they are building look promising (I've yet to test them out.)

Cons

My experience has shown that a lot of custom dev work is needed to get certain automations or integrations between other softwares. I understand there are some no-code / low-code tools being built that may remedy some of these concerns, but my org hasn't been exposed to these tools yet.

AR
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Anonymous Reviewer

Verified reviewer

Computer Software, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Salesforce is the superior CRM software

Reviewed 4 months ago

I can't think of anything else we'd use in place of Salesforce. Overall, it's easy to use and fits exactly what we need.

Pros

We use Salesforce to manage our prospects & customers on a daily basis and keep track of our sales & marketing activities. It does exactly what we need it to do and integrates well with Pardot, our marketing automation tool.

Cons

Support is super limited other than their vast online support center. And some features are really complicated to set up unless you have vast coding knowledge.

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