Salesforce App Cloud Reviews

Salesforce App Cloud Reviews

Salesforce App Cloud

Gartner Leader in Platform as a Service

3.33/5 (6 reviews)
636,109     331,028

Taylor Cook

Verified Reviewer

Mobile App really needs improvement

08/02/2017

I use Salesforce (desktop) every day for my job to maintain my territory at the leading SaaS company (global, 1500+ employees). However, there are many times that I need access to Salesforce when I'm on the go, and this app is horrible.

Pros

Gives you visibility, although it may be slow and glitch often.

Cons

Cannot edit anything on the mobile app. If I am constantly editing things on my desktop version during the day, why wouldn't I also need to edit things on the go?

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

3/10

Recommendations to others considering Salesforce App Cloud

Use it for visibility purposes only, and be very patient with the app. It is very laggy.

Source: GetApp
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Stacy Chapman

Verified Reviewer

Feature Rich with Clunky, Dated Interface

12/09/2016

I've been using SalesForce for 5+ years now and while feature full, it's confusing to navigate with far more clicks than necessary. The interface has not changed at all in all the years I've been using it which makes me feel like they really just don't care to make the system better.

Pros

You can add your own custom fields and organize them how you want.

Cons

Difficult to find the proper path from lead to opportunity to account. Contacts can be saved on accounts, but aren't automatically applied to opportunities forcing me several clicks to simply add a new person first to the account and then back to the opportunity to see the contact. Changes to your payment plan to reduce accounts are very difficult forcing you to request changes 3 months in advance for them to take effect. However, they have no problem increasing the plan same-day when we need to add new accounts.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

5/10

Recommendations to others considering Salesforce App Cloud

If you can find a web based software that gives you access to customize your needed fields and create your own custom report, I would recommend choosing another company. I've also heard that SalesForceIQ may be a better alternative. I feel stuck using them since we've compiled our data there for 5 years running, but if I were starting fresh today, I don't think I would ever choose them again.

Source: GetApp
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Anonymous
Practice Lead (Information Technology and Services company, 51-200 employees)
Verified Reviewer

how was this EVER production ready?

11/09/2015

Since it's launch, Salesforce1 has been a horrid solution. Needing to take your CRM on the go is a necessity for many individuals. Being stuck with this as the interface for it is simply unacceptable. I do not think there are many worse mobile adaptions of a platform as this one. Ugly and an absolute pain to set up view for in the Salesforce administrative area. I'm not sure who designed this or approved it for production, but it's a major bust.

Pros

- Free - iOS and Android

Cons

- Worst mobile adaption of a web interface ever created - Non-intuitive interface even if you are used to the Salesforce core platform - Takes an excessive amount of time to create views for, even when you hire experienced consultants

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
1 of 2 people found this review helpful
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Michael Schneider

Verified Reviewer

13/12/2016

Time used: Less than 6 months

Source: GetApp
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Cody Lopez

Verified Reviewer

18/07/2016

Rating breakdown

Features
Customer support

Time used: Less than 6 months

Source: GetApp
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Sanchita Bhattacharjee ☁

Verified Reviewer

29/04/2016

Time used: 1-2 years

Source: GetApp
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