Needles Pricing, Features, Reviews & Comparison of Alternatives

Needles

Legal case management solution

4.29/5 (31 reviews)

Needles overview

What is Needles?

Needles is a legal case management solution that helps law firms manage document workflows, contacts, and more. It enables users to schedule lead appointments, track referrals, and capture contact information within a centralized platform to streamline client intake processes.

Needles lets law firms maintain records of time spent on each case to manage payments and generate bills accordingly. The providers tool enables users to build a contact database for all stakeholders with data such as work specialities, supporting documents, case history, and more. The checklist functionality enables supervisors to organize and assign tasks amongst employees and track task progress on a daily basis. Plus, professionals users can utilize the pre-filled templates to send emails or text messages to clients directly from the platform, ensuring quick communication.

Needles facilitates integration with third-party solutions including QuickBooks and Sage Timeslips to streamline accounting operations. Managers and leaders can also generate reports to gain insight into firm-wide operations including legal, finance and marketing.
www.needles.com

Pricing

Starting from
$1000
Pricing options
One time license
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Needles screenshot: Needle case documentsNeedles Case Management Software DemonstrationNeedles screenshot: Needles case datesNeedles screenshot: Needles analytics dashboardNeedles screenshot: Needles case informationNeedles screenshot: Needles appointments and checklists Needles screenshot: Needles client database

Needles reviews

Value for money
Features
Ease of use
Customer support
  4.1
  3.8
  4.3
  4.4
Anonymous

Easy to use and a great way to store information

Used daily for 2+ years
Reviewed 2019-02-12
Review Source: Capterra

Pros
Easy to use with different tabs devoted to different aspects of each case. Great organization of documents and information.

Cons
No real drawbacks to this software. It's functional and dependable.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Amanda Spencer

Great Reporting, Case Management but tricky forms customization

Used daily for 2+ years
Reviewed 2019-04-05
Review Source: Capterra

I like being a user of Needles and managing my cases with it. But, as we add practice areas and need customized forms and functions, it does require additional support.

Pros
I like that Needles gives you a lot of reporting capabilities, categories, and checklists to be able to manage cases better. It is robust in its customization options and is fairly user friendly on the front end.

Cons
The difficulties are in setting up custom documents. The way the templates are made is cumbersome. And the checklists are tricky to set up on the back end so that they give you enough information to be useful, without being overwhelming.

Response from Needles Case Management


Amanda, we appreciate your feedback regarding the complexity of template generation and have improved this feature in Needles 5.0. These type of suggestions have enabled our development team to improve our product and will continue to be included in future releases. The Checklist is also one of the most valuable and important features of Needles. In cases where your needs are more complex, it is often best to work with one of our Needles Trainers to help you optimize this powerful tool. Please visit our website for our most recent Needles news.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 7/10

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Cathy Hollingsworth

Totally Ignored by Lead Customer Service "Advocate"

Used daily for 1-2 years
Reviewed 2020-02-12
Review Source: Software Advice

Further, Needles techs initially thought the issue was our version of Outlook, and had our firm purchase new licenses for all our uses. Unfortunately, this was a pricey "solution" that did not fix the problem. What is very annoying is that Needles keeps billing us quarterly for "technical support" that is part of our agreement, but fails to fix our technical issues. Also, Needles technicians are all east-coast based. As we're in Arizona, this also presents a problem in availability of their support.

Pros
If it worked as promised, it would have been exactly what we wanted in practice management software. It has some great ideas and is supposed to interface with Outlook.

Cons
Our experience has been that the updates are not adequately tested before released to clients, and customer support is not always advised or up-to-date re the various bugs with the updates, and therefore not able to troubleshoot or fix. We have been trying to get Needles to fix the interface with Outlook that resulted from one of there updates, and causes the slowing of email, for nine months now. We have only had this software for a year. As Needles has been unable to properly diagnose and resolve this problem, they are now ignoring us.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Kevin Holt

I've administrated Needles for 10 years now

Used daily for 2+ years
Reviewed 2019-04-10
Review Source: Capterra

Pros
I love it's flexibility, and the sheer amount of customization that is available within the program and through external connections via ODBC and now API. Nearly anything will be possible if they follow through on their promises for extensive expansion of their API in version 5.0. I also like that it is a locally installed database, and isn't reliant on the cloud. That opens up lots of options when matching up data to other databases you have in-house. The bang for your buck with Needles is pretty exceptional.

Cons
It's still not as feature rich as some of the newer cloud-based alternatives, and the UI prior to version 5 is extremely dated. If you are considering moving to Needles, though, there is no reason not to go straight to version 5.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Charles Gilman

Excellent software - Excellent support

Used daily for 2+ years
Reviewed 2017-02-20
Review Source: Capterra

I cannot imagine running a personal injury practice without Needles. Needles keeps my staff on track and provides us a method to confirm the staff is on track. The support is excellent. The program can be customized to better fit my practice. As we grow and learn Needles grows with us. It allows us to better serve our clients because which keeps our clients happy and leads to more clients. The support is excellent. The set up process allows you to learn about your firm and how you firm can operate more effectively.

Pros
See my review. The support and ability to customize is second to none. We have tried a lot of software to help our practice run more efficiently and effectively.

Response from Needles Case Management


Charles, thank you so much for your kind words! We are very happy that you love our product, and that your firm is continuing to learn and use Needles.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Needles pricing

Starting from
$1000
Pricing options
One time license
Free trial
View Pricing Plans

Needles is available on a one-time license basis. Pricing starts at $1000 and scales with number of users and terminals.

Needles features

Activity Dashboard
Billing & Invoicing
Calendar Management
Case Management
Client Management
Contact Management
Document Management
Expense Tracking
Reporting & Statistics
Task Management
Workflow Management

API (51 other apps)
Automatic Notifications (47 other apps)
Client Portal (45 other apps)
Collaboration Tools (42 other apps)
Document Storage (64 other apps)
Invoice Management (43 other apps)
Reminders (51 other apps)
Search Functionality (67 other apps)
Third Party Integration (53 other apps)

Videos and tutorials

Additional information for Needles

Key features of Needles

  • Account Tracking
  • Budgeting & Forecasting
  • CRM
  • Case & Client History
  • Case Notes
  • Client Billing Interface
  • Conflict Management
  • Docket Management
  • Email Management
  • Email management
  • Government
  • Law Firms
  • Legal Case Management
  • Library Management
  • Receipt Allocation
  • Relational Database
  • Reminders
  • Scheduling
  • Time Tracking
View All Features