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PracticePanther Legal Software Reviews

Reviews summary

Pros

Awesome - real increase in productivity, reduction in costs and excellent overall ease of use for firm and clients.

Michele T.

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Ease of use, great customer service and tutorials, countless helpful features to help me run my practice (i.e. calendar, billing/invoices, time management).

Anonymous Reviewer

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This software is the most intuitive, responsive and useful that I have tried...and I have test driven four of the top recommended products.

Linda M.

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Cons

I have always been terrible at time keeping and billing. I have probably left Hundreds if not Thousands of dollars on the table by failing to properly keep track of my time and billing.

Michael H.

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For example, Client_01\general and Client_02\general would result in an error and none of your Google Drive documents will be visible in PracticePanther. The software billing feature is terrible.

Jeff P.

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The syncing with G Suite is bad. The software will not sync with all the fields in Google Contacts, and the "custom fields" in PracticePanther do not sync into Google Contacts.

Jeff P.

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Overall rating

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94%
positive reviews
95%
would recommend this app

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393 reviews

recommended

Overall Rating

fun and easy - lacking accounting and trust capabilities

Reviewed 2 months ago

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Amazing program!

Reviewed 2 years ago

I bought this program when I first opened my practice about 2.5 years ago. I knew going into my own firm that I wanted a comprehensive client management tool. After spending hours online reviewing various programs, I decided to give the 30-day free trial a shot. I think I purchased the monthly subscription immediately after starting to use the program. Since that time, I have built on my knowledge, incorporating the MailChimp and QBO features first, then started learning how to streamline my document preparation through the template feature. What would have previously taken me multiple hours a week to manage, now takes minutes.

Pros

PracticePanther is intuitive and very user friendly. It has a ton of features that expedite minuscule tasks and free up admin time. It syncs with all my favorite resources, like QBO, MailChimp, and Box, making communication with clients a lot easier and keeps routine mailings operational. If you use a lot of form templates, the template builder is a major time saver and cuts down on user error and...

Cons

Nothing, the team is constantly updating its software and programs that it connects to. They provide online videos to help and I frequently learn of new ways to use the program from regular updates by the team.

Vendor response

Thank you so much Scott for the extra kind feedback!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The team at PracticePanther is Great.

Reviewed 10 months ago
Pros

They add features on a regular basis and have loads of training. The support staff is super helpful and if they don't know the answer they will try to find it. I understand that every system is different and every one has it's pros and cons. I really think once we utilize every single feature this program has we will be a much better law firm.

Cons

The email integrations phase in and out on working. It may simply be the plugin I have for Gmail but that can be a struggle.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Law Office Management Software

Reviewed 2 months ago
Pros

This software is great right out of the box, so to speak; there is no box. But as I have needed something extra I have made suggestions and the company actually improves the program. New additions come up as other users make suggestions as well. The program is very intuitive and therefore easy to learn and use when you are a new user. But with time I have learned that it can do so much more than I realized at first. The customer support is great at teaching users how to do some new task and the You Tube training videos is a great way to learn how to make your practice more efficient using options that you might not otherwise know are available. Overall, this is the best law office management software I have used over the last 15 years.

Cons

Rarely, there have been times when I wanted to create a report that the program was not able to generate and I would need to export a current report to excel and then modify or add data to get the report that I needed.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Terrible practice management software

Reviewed 2 years ago

When you sign up, you'll get an invitation to a live webinar two weeks out. Totally unhelpful for someone trying to get up and running. I have been using PracticePanther for about one month, and I'm already considering changing to another PMS. The money I spent on PracticePanther is a sunk cost. I really think I should just cut my losses because if I don't, I'll end up spending a lot of time trying to manage and work around the software. I really don't feel like it's saving me any time at all. I would probably be better off with T-sheets, Quickbooks, and Law Pay only.

Pros

Clients can pay online. I honestly can't think of anything else to say.

Cons

Where do I start? The time keeping function is terrible. You cannot edit start and stop times. You cannot start and stop multiple timers in the mobile app. The software auto-saves frequently, and when it does, it moves the cursor in the entry to the end of the text. This is annoying. You cannot start a timer and then add the client-matter without causing the time to round up. The syncing with G Suite...

Vendor response

Hi Jeff, Thank you so much for taking the time to join our team on a training call, and for discussing the features and functionalities you would like to see incorporated into the software on our follow up call. As mentioned, some of the functionalities, specifically regarding Google, are limited by our integration partners. However, we will, of course, update you if any of the discussed functionalities change at any point. We are constantly working on improving our user experience and your comments and feedback are greatly appreciated. Thanks again for your time, please feel free to reach out to us if there is anything we can help you with.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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fun and easy - lacking accounting and trust capabilities

Reviewed 3 months ago

Overall - the system is great. I have complaints about the trust accounting and a few other minor things - but the fact is - there is not a perfect matter management/docketing/ accounting software does not yet exist.

Pros

I love that you can learn it slowly - but start using it right away. We started by just entering time and expenses and invoicing, now we use the integrations

Cons

Support is slow but helpful. The chat feature is often not staffed and it tells you the chat responses take hours. There is huge functionality, but some very basic functions are missing. Example: the reimburse feature; for attorney expenses like court parking, over the counter filing fees after a haring etc. We had this basic feature in another very basic matter management system.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Sole Practitioner That Needed Organization

Reviewed 8 months ago

I love it and I love all the possible intergrations.

Pros

Helps me manage my solo practice all by myself. My clients are satisfied with their client portal and ability to send me messages.

Cons

I would like to be able to make payment plan invoices for my clients, so I do not have to remind them to pay every month. Most clients would not want to set up automatic payments, so with payment plan invoices, it would help alot and relieve the burden of reminding clients every month, that a payment needs to be made.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The First (and Last) Billing Software You Will Need

Reviewed 10 months ago

Our own experience for our firm has been fantastic. Support staff has been very prompt and helpful whenever we had a question. I have recommended the product to every attorney I know.

Pros

Our entire office, from attorneys to support staff to office administrator, have all commented how intuitive and easy the software is to use. There is no doubt that our attorneys and paralegals have become more productive from using this software. Also, the reports for A/R, billable time per user, and many others are extremely valuable. We are a new firm, and this is our first (and last) billing software for our office.

Cons

If there is one thing I am "disappointed" with, it would have to be the add-on we purchased from Law Tool Box for court rules. When we first started using it, the rules for Nevada (where we practice), were almost all incorrect, or useless for our civil litigation practice. Despite providing Law Tool Box with all of the information on the proper court rules that apply here in Nevada over a month ago, they have still not made those changes. We have not been able to use or rely on it for anything. A great concept, but not functional. Useless.

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Honest review by long-timer user

Reviewed 7 months ago

The customer service and instant contact with support is phenomenal. If ever a software group was to learn and incorporate customer feedback into upgrades, it's Panther. Owned by attorneys, so they know what is needed for efficient software.

Pros

We switched from a non-windows type software to Panther and it was a breath of fresh air. Very user -friendly and logical.

Cons

Switching from our old software to Panther was very difficult. Panther was not able to migrate over our documents from the old software, but rather we did a data dump to an external searchable file.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Software

Reviewed 10 months ago

Happy with my choice, and will continue to grow my practice with them.

Pros

Offers the integration and ease of use needed for a small business, all of the essentials for streamlining tasks so that duplication of efforts is minimized. Also, receptive staff that implements users input and suggestions in timely and effective manner.

Cons

Integration to Business accounts is needed. Stronger partnership with quick-books may aid in that.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Love It

Reviewed 5 months ago
Pros

Payments and A/R's are easy to keep track of. It is right on your dashboard as soon as you sign in and it is so simple to keep track of.

Cons

Nothing really that I can think of that I "dislike" about this software. I find it extremely user friendly and easy to get the hang of.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Practice Panther is a Great Cloud Solution for Solo Practitioners

Reviewed 7 months ago

I still had an excellent experience. I suspect that in time PracticePanther will address these issues and I will gladly give it a 5-Star rating.

Pros

Practice Panther has a fairly intuitive interface for daily billing entries, templates for monthly billing and accounting for your trust and operating accounts for your clients. The learning curve was minimal in comparison to other systems I tried and the program was more responsive over other programs I tried over the internet. Tech Support and help files are easily available on every page. I found daily entries both fast and easy and the online billing system linked with LawPay is magnificent and has worked flawlessly for me. I was very skeptical of "secure" cloud-based billing and accounting but after more than a year it would take a lot to pull me away from Practice Panther.

Cons

There are two cons to this software to be aware of. First, there is no single backup system to backup and restore all your files with just a few clicks. While complete backup is available, it requires you to go through far too many steps to make sure you back up everything. I have not yet had to restore anything to Practice Panther but I am wary that a system that requires multiple steps could...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great product

Reviewed a year ago

Easy to learn. Easy access to tutorials and the help area is full of information. It has been a great decision to switch. I know that i have been able to capture more of my time and reduce time needed for billing.

Pros

I like being able to bill, take credit/debit card payments, and tell clients their balance with the app while in court. There are simple reports and a great dashboard to see how much is outstanding, to be billed, and the amount in my trust account. Practice panther has cut down on the time it takes for billing and made my office more efficient.

Cons

I print checks directly from practice panther, which takes several steps, but it makes it easy to add the cost to the client's billing. I would like the software to allow a report of vendors/payees' payments over various time periods as it does with tags and categories.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best practice management system I have used

Reviewed 2 years ago

I use Practice Panther as my main case managment system. My team and I LIVE on this software. It is far better than the alternatives I have used in the past and in other firms. We have it downloaded on all computers and phones for easy access in court at all times.

Pros

I like the intuitive interface, clean look, and the ability to customize my own workflows.

Cons

I would like to see a private server capability added in instead of having to rely on Box. One that we can access via VPN would be helpful. I wish we could add in a bit more automation customization. For example, I would like to be able to send my clients a customized email with attachments and helpful info before specific events, rather than the generic reminder email. I would also like the ability to create conditional logic in certain events.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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User-friendly software but there are still room for improvement to effectively serve larger firms

Reviewed 2 years ago

(continued from Cons) This sorting function for customized fields will potentially save us a lot of time. (3) Tags are great features, but the ability to sort the data using the tag is very limited. When you search using multiples tags, the software only recognize it as Tag 1 "AND" Tag 2, and gives you data that has BOTH tags. For instance, it's only "Show data that has Tag A AND Tag B". You can't...

Pros

This software is intuitive, easy to navigate and very user-friendly. Tech support is promptly available and they are very patient. Practice Panther continues to make improvements on the software and they listen to their customers feedback. They have fixed our issues with our calendar being very slow to load. It's fast now and working very well.

Cons

There are still room for improvement in terms of features and functions. (1) The format (layout) of the calendar is not user-friendly for mid to large firms with more than 10 employees. Everyone's events are scattered across the calendar and overlap with each other which makes difficult to identify availability for specific staff. Events are displayed with different colors assigned to each staff. It's...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy to use practice management software with top-end functionality at low price

Reviewed 3 years ago

Easy of keeping track of deadlines and client contacts. Overall, the best practice management software I have seen for the price. I would say this performs better than CLIO (I've used it with ALL of the add-ons), way better than AMICUS and MyCase and similar to ABACUS. They need to add a matter pre-billing function to run attorney's fees reports and allow you to copy/paste e-mails into the matter, but otherwise this is a perfect solution for most practitioners. Unless you are using the rules-based calendaring in ABACUS or Westlaw's Firm Central, I have not seen a product that is nearly as useful on the market.

Pros

Unlike a number of the cheaper practice management software programs on the market today, Practice Panther has a wide range of functions within the software which are easy to use. Instead of just having "Tasks" or "to-dos", PP allows you to create Activities which can be "Events" "E-mails" "Phone calls" or "Tasks". On the Task front, PP allows you to set sub-reminders that can send you e-mails or text...

Cons

1. Matter pre-bills or invoicing. In many civil cases there will be a time when you need to prepare a billing report to present to the court solely for a claim of attorney's fees. In other software that I have used, you can run a report for a set period of time or type of billing entries which will then create a printable draft invoice-looking document. You would then be able to slap an exhibit sticker...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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A well designed CRM and so far, we cannot be happier with the product

Reviewed 3 years ago

Part of M Legal's mission is to stay innovative. Practice Panther (PP) as a case relationship management (CRM) tool has redesigned how the firm works overall. The user experience from the moment a client logs onto our website, uses the embedded intake form, to create a client profile to PP is seamless. This is just one of the time-saving tools we have discovered. This automated way of working and...

Pros

The user experience from the moment a client logs onto our website, uses the embedded intake form, to create a client profile to PP is seamless. This is just one of the time-saving tools we have discovered. This automated way of working and being able to integrate systems has forced M Legal to rethink how we work and more importantly, how to we can simplify our working processes. While many of us...

Cons

Naturally, a product such as this is not going to have universal application across all legal fields. I would say that in the immigration space the status of a case is really important, so having a status bar that is customisable would be a feature that could be improved. Also, a lot of our data from clients are taken from in-take forms - we require intake forms that are easier to build and that have the capability of storing more information. While these are work in progress type issues, this certainly does not take away from PP's product, which we believe is a well designed and thought through CRM system.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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PracticePanther has cut the amount of time I spend on my office management duties by about 65%.

Reviewed 4 years ago

Before PracticePanther my client information was all over my computer. I kept track of billable hours and financials in Exel, client emails in Google, and my forms (intake, representation, agreements, court filings etc) in Word. This meant in order to have everything as it pertained to a specific client in one place, I had to print everything out. And, I was using nonlegal software to send out billing...

Pros

I love the IT help, the invoicing system and the templates feature. I had a lot of questions and needed a lot of help in the beginning. Being able to schedule times to discuss my issues with the IT guys at PracticePanther was great. The fact that they can take over your computer remotely so they can see what you see in real time is even better. Their response time to non-scheduled issues is pretty...

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great and improving all the time!

Reviewed 5 years ago

This is an update to a previous review I made. The folks at Panther are impressive. They've taken recommendations I and others have made and implemented them; they've quickly addressed issues I've had; and they are always courteous and responsive. The overall layout has vastly improved since my first review, and looks downright beautiful. We live by the search feature and it now works on custom...

Pros

Beautiful layout, easy to use, functions as a basic CRM, matter and time management, and billing program all in one.

Cons

Flat fee billing is not well thought out, and the billing module presents clients with a reckoning of my operating account as well as their trust account. (I understand Panther may have made the operating account info optional by now, or that is in their near term plan.)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Practice Panther meets the need for small lawfirms

Reviewed a year ago

PP has been very affordable and user friendly. Attorneys who have been in practice for 20 years who never entered their own time are now doing it themselves.

Pros

never any data corruption issues like Timeslips. Time consuming backups not necessary, can have users tracking time while billing is being run. Web Based and can enter time tracking from anywhere on any computer or on your phone.

Cons

Some report features not available but over the past two years greater functionality has continued to be added

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Working with Practice Panther

Reviewed 3 years ago

The user-interface is designed for quick and easy navigation. You can look at your dashboard and very clearly see everything you need to know for your day to run smoothly (well as smoothly as possible). It is cost effective and the onboarding and training are taken care of with Practice Panther's incredible customer service.

Pros

Before PracticePanther we had started an Excel spreadsheet to log our contacts for conflicts checks. We created a joint email account with Gmail so our email would be centralized and that also gave us a central calendar that we all had access to in order to set appointments, record deadlines, etc. We also created a Dropbox account for file storage. While everything was low cost or free, all the...

Cons

I would like to see the software integrate with more programs. Quickbooks is great, but my brain works better with Wave Accounting; LawPay is great, but being able to integrate with PayPal also, would be even better. However, these are minor things and not worth seeking a different program I like as much as Practice Panther. I had shopped around quite a bit before choosing Practice Panther; I doubt I would find anything I like as much. Hands down, our favorite thing about PracticePanther is the superior support staff. If you have a problem and leave a message after hours in the chat box, you get a response generally within the hour. There is also training videos and a help center that will help you find the help that you need.

Vendor response

Thalia, I am so happy to let you know we are about to release our new API and Zapier integration, which will open the door to MANY more integrations. We highly recommend LawPay for a number of reasons, but if you must use PayPal, we do have an integration available. We will reach out to you to show you how it works. Thank you so much!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Simple sophisticated software that will simplify your practice

Reviewed 4 years ago

This is a complete solution for my practice. I am a single solo so the document automation, notes, time entries and billing are a great way to save time and effort.

Pros

One of the best features of the software is not so much a feature but the logic employed in designing the flow of data. I have used a number of the more popular programs and can heartily recommend this as the best I have found. The ease of use makes it a top choice if you have staff that will use it. I am a single solo and it is not one of my concerns yet. But, I can't see anyone not understanding...

Cons

I would like to see a thick book explaining all the capabilities and limits. The support people are great and can answer any question - I just like to read it and push the software to its limits. I have used PP for some time - moving to another package for some time. At twice the price - it did less. In my brief time away the product dramatically improved & I am back and very happy.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Product!

Reviewed 4 years ago

I recently switched to PracticePanther after 20 years using different version of Amicus Attorney. While Amicus helped me to keep my practice moving for years, the lack of continuing support for the product and meaningful changes caused me to start looking at alternatives. After researching the current crop of practice management programs and downloading several demo's, I ended subscribing to the...

Pros

Great tools, great automation, great customer support

Cons

There are continuing areas that we could further automate to make the product even more amazing.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Practice Panther Time Keeping and Billing for Attorneys

Reviewed 2 years ago

I have always been terrible at time keeping and billing. I have probably left Hundreds if not Thousands of dollars on the table by failing to properly keep track of my time and billing. With Practice Panther I am encouraged to keep track of my time and billing because it is fun and easy to do. And I am now on top of past due bills, who is paying on time, and when to prompt clients its time to pay up!

Pros

I really like two features the most. First, is the absolutely fabulous customer support that I receive. I get answers within less than 60 minutes from the time I contact them. Second is the ease of use. Practice Panther is almost intuitive in its use. If the answer doesn't jump out at you, there are tons of training videos available and the online customer help is spot on.

Cons

I use the basic Essential Monthly Plan. It is the lowest cost but the value is exceptional. I do wish I had some of the additional features in the higher priced plans but those don't fit my budget currently. Those features I can supplement with my own documents or programs.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Solo Practice Law Firm

Reviewed 2 years ago

Practice Panther has been great with helping me stay on track with my QuickBooks accounting; and staying organized with client files. As a solo practitioner, it was important for me to be able to do all things necessary to maintain a viable business, and perform at a peak level for my clients while juggling every hat. Practice Panther has exceeded my expectations.

Pros

Ease of use, and tutorials that allowed me to quickly gain the requisite knowledge for utilizing each feature were absolutely critical to starting my law firm. One of the greatest assets to Practice Panther is its amazing team. I love the one on one trainings, and how many of the features I had questions about were already on the agenda for discussion (provided by the team member conducting the training...

Cons

There is nothing I do not like about the software. I only had one hiccup with syncing the LawPay feature with Practice Panther, and one of my client's could not submit their credit card payment online. There was an additional step after your LawPay account is approved, and you must go into your Practice Panther account settings to select the banking accounts that you want to use with LawPay. There...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Legal Software - Very Complete

Reviewed 3 years ago

My overall experience with Practice Panther is that it makes our work tracking and communication in between the team and with clients SO easy. I would recommend this platform because it is a very friendly software with a good price.

Pros

What I loved about this software is that it is very complete. It allows you to have a database of all your clients with all the information you will need to work on their case. Also, time tracker to track work time for every client. It doesn't only do that, it allows you to issue an invoice and send it to clients. In addition to this, the program allows to create matters, this makes it very easy to track the work and very useful because every client we had could have several matters open. The task assignment is amazing and the calendar features incredible. The support I received whenever I had an issue, was very good quality.

Cons

What I didn't like was that it has an amazing sync with your dropbox and email BUT if you deleted any matter the whole folder in dropbox erased. So, if we deleted something just to close the case it would be deleted from our database in dropbox. We as lawyer, needed to keep files for at least 3 years.

Vendor response

Hey Adria thank you for your awesome review! I am glad to see that you are taking advantage of the easy features we offer and our world class customer support. The DropBox sync does not delete your folder out if a matter is deleted on PracticePanther! I will be reaching out to your firm to get you taken care of. Additionally, we have an amazing feature where you can mark a matter as "closed" rather than deleting it so that you can have all your information on the system and still run and view accurate reports! We will speak soon!

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