Brand24 Reviews

Provides the daily dose of the most important data. It's easy to use. Customer service is always on duty , and You can hear that they are happy to work in Brand24. Love to call them to speak about projects, details, numbers.

That i don't have time to use it more often :) Everything else is just right for my needs, i would like page to be more colorful :)

Brand 24 is a tool that has helped me grow my social media presence and I would recommend it to anyone who has an interest in creating a better online presence for their company or brand. It's also great for understanding your competitors and what they're doing in the space

Although the Brand24 team is working very hard to make this tool more beneficial and keeps on updating the thing regularly. My only ask from them is to add more tutorials on youtube to make it more useful which helps the user to find its new uses.

Thank you, Firoz, for sharing your thoughts. It means a lot!

Easy to use, UI was well thought out. Set up is quick, in fact, you can be up and running in under five minutes.

Lacks many basic features like excluding URLs, or following companies whose names contain common words. For example, our company name is Element5, but getting B24 to ignore companies with element in their names was near impossible. I've used larger tools like BrandWatch and Sysomos for the US Navy where we were up against Old Navy and the color navy and those tools had no trouble narrowing the query. Brand24 tech support was unable to help us.

Brand24 is my daily bread , it gave us lots of insights on the trends , mentions, and the most influential profiles, so instead of working hard and losing time to complete a single task, we created a smarter strategy targeting key profiles and medias.

We have lots of arabic contents being grabbed , and the emotional analysis does not work on them , so we are doing this work manually .

The ease of switching between looking at blogs and looking at social media mentions is really helpful. I like being able to separate the two out.

When mentions from tiny websites that are offering deals get caught up in blogs/news categories making it seem like there are more editorial mentions than in reality.

I use this for monitoring for a range of companies. The data produced is great, the reports are also great. It's easy to use, cost effective and great functionality.

I can't think of anything, it meets my needs.

Easy-to-use interface with comprehensive features for tracking and monitoring important keywords and brands Slack integrations

none - there's no real disadvantage of using Brand24, as it allows you to track keywords in the most efficient way possible.

I like brabd24 very much because I can easily monitor my brand across the internet like on Facebook, Twitter, forms, podcast, website etc. I can see what my customers are saying to my brand on social media and if they are facing any kinds of problem I can solve it fast. As a result, I am getting good leads and sale.

I don't find any disadvantage in brand24.

Thanks, Bimal, for your feedback!

Intuitive admin panel, clear rules and outstanding customer service.

Lack of recurrent payment. During season i don't have time to monitor each invoice that comes so recurrent payment would be perfect here.

Easy to use, great piece of software, developed in Wroclaw, Poland. I'm using it daily with my personal projects.

Little bit too expensive for personal usage.

This application helps you to respond to all those who mention you online. This feature helps you to know those sites wherein you are being mentioned. There is no learning curve as such, though the appearance of all the features may confuse the users in the beginning. However, the customer support team helps a lot during the procedure. They help to keep a regular track of all the pages being managed. Their email alerts are also working brilliantly.

It is very costly. There should be a smaller price put for it so that it could be affordable for all. Also, the mobile application does not provide the same level of satisfaction as the desktop version.

This will show the sentiment and no people react on it of events happened, We used it to take it in a different way to get the best insights. The result is much helpful.

The price in Indian perspective is not much effective it's high price.

With features such as mentions feed, discussion volume chart, marketing analytics, influence score, sentiment analysis,alerts, data exporting and filtering, Brand24 is a leading social media monitoring service that is tailored for businesses of all shapes and sizes. The many aspects of this service is what makes it so great. It doesn't just focus and excel on one feature, but has a variety of them at a high level.

The main con for me would be Brand24's ability to only archive a year's worth of data. The cost adds up pretty quickly as well, but luckily I don't have to worry about it personally in our company.

Brand24 is great at catching brand mentions in technical articles, on obscure forums and other websites. It is easy to group and filter results. We manage web monitoring for multiple clients, and Brand24 lets us add more "projects" or companies compared to other tools for the same pricing tier.

Monitoring social media comments and a few other features are not available on the lower pricing tier.

Brand24 provides businesses with an easy to use , and cost friendly program to track,engage relevant online conversations to a business in real time. It is perfect for measuring the effect of marketing campaigns and sales.

The sentiment filter needs be improved .Apart from this Brand24 does a perfect job for our business .

- way more results than other social media monitoring tools tested - clear and user friendly web app - smart notifications - advanced stats and reporting ! great value for money

- takes a bit to get the whole company culture around proactively responding to social media mentions

It's very user-friendly and the UI makes the platform a breeze to use, even when just starting out. There are a lot of options for customization, which means reporting becomes much easier.

The analytics options need to be expanded - there are a lot of numbers floating around within the platform that seem to be generated out of nowhere. Specifying how these were made, or further breaking them down into smaller segments would allow for reporting to be more precise.

Brand24 literally saved me from all the manual work while I was appointed as a social media reputation manager for one of our client. I got to easily monitor all the brand mentions across Facebook and Twitter.

According to me, there are none. However, when we scaled up and managed different clients, the keywords monitoring limit were slightly less as per us.

Brand24 is great at catching brand mentions in technical articles, easy to use, Set up is quick, in fact, you can be up and running in under five minutes. Very useful for social listening research with quick results across all channels for new projects.

No CRM option but I know that it will be do ne in near future, i hope so. Still, this software is very useful, an important part of my work.

Easy in use, fast, reliable, looks nice.

Sentiment recognition is good but it could be better sometimes.

Fast, easy of use, slack integration

No CRM option but I know that it will be do ne in near future

No pros were added to this review

No cons were added to this review

Customer Care & Service ! User friendly, Consulting

right now only one - lack of CRM module

Raports and easy to customize.

Everything is ok.

- fast - stable - great support - great design - good UI/UX

No cons were added to this review