Broadly Reviews

Broadly

Online review & reputation management for small businesses

4.91/5 (106 reviews)

Jonathan Gonzalez

So glad we gave Broadly a "try" for our business

Used daily for 6-12 months
Reviewed 2019-01-29
Review Source: Capterra

I've really been enjoying Broadly's product for getting feedback from clients on every visit we do, whether good or that something we can work on, so that we can address promptly. Additionally, their communication platform for webchat & text capability has be an extremely valuable add to the way we are able to connect with our customers and soon to be customers. Definitely have seen an increase of social/shared reviews which we prior would really only verbally hear from clients, so glad that it's being put out more for others to hear about & I feel it's helped us connect with clients that might not have done the extra call or email to us had it not been for the chat option on our site.

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Broadly

Online review & reputation management for small businesses

Andy Lam

Extremely thankful for Broadly. Super easy to generate online reviews. Their staff is world-class!!!

Used daily for 1-2 years
Reviewed 2017-05-17
Review Source: Capterra

Strong online presence, brand new website, customer engagement, search engine optimization, loyal customers, etc.

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Broadly

Online review & reputation management for small businesses

Kevin Bryniczka

It works

Used daily for less than 6 months
Reviewed 2019-05-09
Review Source: Capterra

Helps get customer reviews. Enables chat on my website. Therefore, I like it!

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Broadly

Online review & reputation management for small businesses

Crystal Muro

From the beginning and growing with us.

Used daily for 1-2 years
Reviewed 2019-01-17
Review Source: Capterra

We started out with barely any reviews. Now our business has the most reviews in our area. We have grown into new software to run our service calls and broadly has integrated seamlessly. The are very responsive with any questions with customer service. Our business has grown in part to our reviews that show case who we are as a company. This is a must for any service type business. Also we shopped around different software and broadly was in our opinion the best.

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Broadly

Online review & reputation management for small businesses

Timothy Collins

Broadly - Well Worth The Money!

Used daily for 6-12 months
Reviewed 2018-12-11
Review Source: Capterra

Broadly’s software is super easy to use and understand. We have had great success managing our reviews - particularly any negative experiences. This software allows you to interact with your customer to address any concerns prior to any negative reviews are posted online.

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Broadly

Online review & reputation management for small businesses

Renee Lucas

We Love This Service!

Used daily for 6-12 months
Reviewed 2019-02-13
Review Source: Capterra

I love that we are now consistently asking customers for feedback and reviews. While it definitely helps to build our online presence, it also shows our customers that we care about each experience that they have with us. The online portal and texting feature is easy to use. The customers service at Broadly is A+ as well!

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Broadly

Online review & reputation management for small businesses

Sondra Holt

Excellent Product

Used daily for 6-12 months
Reviewed 2017-06-02
Review Source: Capterra

Our online reviews have skyrocketed in all regions - we couldn't be happier

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Broadly

Online review & reputation management for small businesses

Maria Khachmanian

Happy to have our business apart of Broadly

Used daily for 6-12 months
Reviewed 2019-04-30
Review Source: Capterra

Overall, Broadly has been wonderful for our business. The ability to ask customers for reviews on the spot and actually getting those reviews are mind blowing-ly amazing. Broadly's App is allowing us to get reviews faster than ever before. We also appreciate that our account manager is in constant communication with us. She insures we are updated on new information and she contacts us just to check-in.

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Broadly

Online review & reputation management for small businesses

Senaida Cornejo

Broadly with Customers

Used daily for 6-12 months
Reviewed 2019-01-29
Review Source: Capterra

Overall the staff has been on top of their game, aware of our techniques, and any changes we have applied. They are flexible, understandable, and proactive to make sure your business get a positive outcome.

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Broadly

Online review & reputation management for small businesses

David Bracy

Great company. Friendly, knowledgable and helpful staff.

Used daily for 1-2 years
Reviewed 2017-05-30
Review Source: Capterra

I get more reviews by using this app. It's simple and easy to do so I can get on with the rest of my owner duties.

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Broadly

Online review & reputation management for small businesses

Sheila Vlastuin

Great service!

Used daily for 6-12 months
Reviewed 2018-10-30
Review Source: Capterra

We like the ease for our customers it is simple and easy to use. Broadly has increased our reviews, and that is one less thing we have to worry about.

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Broadly

Online review & reputation management for small businesses

Jody Jacquinot

SEEING RESULTS IN A VERY SHORT AMOUNT OF TIME!

Used daily for less than 6 months
Reviewed 2018-11-28
Review Source: Capterra

We were having a huge problem keeping up with competitors in this high tech world. We are pretty old school, still shaking hands and getting most of our clients through word of mouth and business networking. We had a pretty small online presence for being in business for 25 years. Broadly is helping us catch up with the tech side of being discovered by new potential customers. We started seeing results immediately and we are moving on up in the world of Googlers ! The staff of Broadly have been amazing, explaining everything, and getting it all running quickly and smoothly. Highly recommend!

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Broadly

Online review & reputation management for small businesses

Maddy` Bridger

Great software, not perfect for Cornerstone

Used daily for less than 6 months
Reviewed 2018-11-19
Review Source: Capterra

LOVE it! We went from averaging 1 review a month to 15 reviews a month in the first month of use! So awesome!

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Broadly

Online review & reputation management for small businesses

Anonymous

Really fast, measurable results that customers/potential customers will actually be able to see.

Used weekly for less than 6 months
Reviewed 2018-07-10
Review Source: Capterra

It is a pressure-free way to ask customers for feedback. The benefit is then being able to apply that feedback to our website so others can see a client's experience, and it gives us a chance to see how our customers feel about the service we provide.

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Broadly

Online review & reputation management for small businesses

Jilly Prather

Broadly Saved Me

Used daily for less than 6 months
Reviewed 2018-10-19
Review Source: Capterra

They solved my #1 problem - reputation problems. They showed me how to get more great reviews and how to make the Google Business Page the best. They would call me frequently to see if anything was improving in my business. Customer service was great.

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Broadly

Online review & reputation management for small businesses

Charmae Scheffer

So happy with Broadly

Used daily for less than 6 months
Reviewed 2019-02-14
Review Source: Capterra

We had a hard time getting people to leave reviews on any of our sites. Broadly solved that problem for us by sending out a simple message after our customer had checked out, asking them if they would recommend us and then if they gave a thumbs up asking them to leave a review. If any of our customers have a bad experience or give a thumbs down we are able to contact them and resolve the problem before they leave a bad review on one of our pages. Just that service has saved us so many problems with our customers and helped us keep our 5 star reviews!

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Broadly

Online review & reputation management for small businesses

Erika Porter

Thank you Broadly!

Used daily for less than 6 months
Reviewed 2019-07-18
Review Source: Capterra

Love this company and everything to do with how much easier and streamlined the process is, as well as how pleasant this company has been to deal and do business with. I have been thrilled to see how many more reviews we have received. We started out with 198 before switching almost two months ago and now we are at 276!! Can’t beat that and we have only incredible words to say about this company! Thank you Broadly! You have made our review system sooooo much easier and for that we can’t thank you enough!

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Broadly

Online review & reputation management for small businesses

Fran Kealey

This software is priceless if you are in a service based business!!!

Used daily for 6-12 months
Reviewed 2018-04-01
Review Source: Capterra

The software does everything by itself and reports back to you. It is amazing. We have gotten so many good reviews. And of course, you get to decide which reviews get posted!!

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Broadly

Online review & reputation management for small businesses

Dan Thompson

Absolutely Above & Beyond Service

Used daily for 6-12 months
Reviewed 2017-09-05
Review Source: Capterra

My internet leads are blowing up because of all of these amazing reviews that I am receiving. 100% due to Broadly's effort.

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Broadly

Online review & reputation management for small businesses

Greg Mcclure

Quick, easy and it works!!

Used daily for less than 6 months
Reviewed 2018-04-19
Review Source: Capterra

Quick and easy to use, takes 1 minute on my cellular app. The software is customizable to your business needs. The software gives you the option to have your client fill out the review on the spot. You can go to your dashboard with the click of a button and see who responded to the survey and read all of the fabulous reviews.

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Broadly

Online review & reputation management for small businesses

ALEX CHADBURN

FANTASTIC APPLICATION!

Used daily for less than 6 months
Reviewed 2019-02-12
Review Source: Capterra

FANTASTIC AMAZING WONDERFUL SUPER ECT..

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Broadly

Online review & reputation management for small businesses

Sarah Loftin

Very easy to use and very effective.

Used weekly for 1-2 years
Reviewed 2018-07-13
Review Source: Capterra

The software is very easy to use. We used another platform and Broadly is superior. Customer support is helpful.

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Broadly

Online review & reputation management for small businesses

Rachael Callahan

Broadly staff is amazing and patient with me. Broadly has helped to grow my business!

Used daily for 6-12 months
Reviewed 2017-11-14
Review Source: Capterra

Major exposure online. Great web updates.

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Broadly

Online review & reputation management for small businesses

Ted DeNofio Jr.

Very professional and helpful business. Always courteous and willing to do whatever it takes to help

Used daily for 6-12 months
Reviewed 2017-06-09
Review Source: Capterra

It helped my business to receive many reviews from our customers that we otherwise would not get because of its ease of use. So far the software has worked exactly as described. I really do not have any complaints about this software.

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Broadly

Online review & reputation management for small businesses

Brent Sowell

Broadly is helping grow my business!

Used daily for 6-12 months
Reviewed 2017-06-09
Review Source: Capterra

Quick and easy! Simple to use and my employees use it with every customer! My customers don't mind receiving an email from Broadly at all! This software has moved me up from 4th place on Google to number 1!!!!

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Broadly

Online review & reputation management for small businesses