Broadly Reviews - Pros & Cons, Ratings & more

Birdeye

Zendesk Suite

Freshdesk

Podium

NiceJob

Kukui

Broadly is an online review & reputation management tool that helps small service-providing businesses improve their online reputation & attract new customers

Broadly

Android

Web-based

iPad

iPhone

Marketing Manager 

Our overall experience has been amazing. The team at Broadly has been really supportive and is always there to help us with anything that we need.

Owner

Ease of use, friendly professionals, follow-up, constantly improving the offering, simple interface, and my customers love it.

Founder

I told them if they refused to refund me for the months that I didn't use their service I would be disputing the charge with Visa and terminating service.

Bail Agent

People really reading the reviews and top rated companies more calls. Love the service and customer service is great.

Enjoyed how thorough the intake process was for new clients, and the support staff is very helpful and friendly. Allows more efficient use of resources to follow up with clients for CRM.

pres

Easy to use, helping to get us great reviews. I would give it five star rating, already received good reviews from customers.

Most  of my listings across the web are consistent, and I’m getting quite a few more reviews than before I signed up. Grateful to Broadly, and quick to recommend.

Office Manager

Cost effective and performs just as good as the other more expensive review services we used to use 4 years ago.

Great platform to use for both me and my clients.

Marketing And Public Relations Specialist

Great combo of functionality and budget-friendly.

It's ironic that a company based on soliciting quality reviews is so bad at customer service.

Broadly easily integrated with our other platforms, allowing for a seamless request of reviews from ALL customers.

Project coordinator

It integrates easily with our CRM program so customers are automatically asked if they would recommend our business and if so to write a review.

We were on an antiquated paper review system that was only useful for our Employees. Broadly not only gave us a chance to share our success, but is the #1 generator of new business in our market.

Broadly has improved patient engagement and our ratings across all platforms.

I widely promoted this software with peers and consulting clients in the service industry until this experience, which is so frustrating.

Accountnat

No address/location seen when a customer uses it for scheduling.

Receptionist 

Broadly is an easy to use software that allows a short survey to be sent to customers upon completion of their service.

Listen360

GoDaddy Website Builder

It has been a great product that helps us keep up with our clients

Great Product

Thank you so much for being a Broadly customer! We appreciate your feedback and are happy your business has utilized our tools to enhance your customer's experience! If you ever have trouble login in, please feel free to connect directly with your CSM or email us @ support@broadly.com. Keep up the great work!

We love Broadly, it's a great web chat and review platform for small businesses. 

Simple Web Chat And Review Platform

Thank you so much for being a Broadly customer, Kelly! We appreciate your feedback and are happy your business has benefited from our tools! And thank you for your insight regarding webchat capabilities, I'll be sure to relay this info to our team. Keep up the great work!

Fantastic service, I recommend tremendously!

Broadly review

Hi Ryan, 

Thank you for the review! Your feedback is very helpful to us; please don't hesitate to relay any other suggestions for improvement to your Customer Success Manager. 

-The Broadly Team

Benefit of Broadley is ability to do invoicing and send for a review, as well as having the chat to send messages in real time.

Beginning to streamline communication with customers

Love how we can see every ones move 

Overall, it's been fantastic. It's a service I gladly pay for and would never stop using.

Amazing Experience with Broadly

This was the best decision for our company. 

A learning experience to be more hesitant to enroll in a contract from a marketing cold call.

Integration never fully automated and reviews were fewer than previous methods.

Cam, we're so sorry to hear you had a negative experience with Broadly. Our goal is to ensure that all of our customers are both happy and successful with our product, and we truly apologize that we fell short. Our product has simple and powerful technology that's customizable and typically very simple to integrate. We're sorry that this wasn't the case with your business platform. We wish your business nothing but the very best in the future.  

Overall its pretty good. Its nice to have a spot where we can see all the reviews in one place. 

User from Aveda

Our experience with Broadly has been very well. We've obtained so many reviews to our business'  that are positive. We're been able to have more direct communication with our clients via text. 

Broadly Review Services

Thank you so much for being a Broadly customer, Shawna! We appreciate your feedback and are happy your business has benefited from our inbox and review tools! & Thank you for your insight regarding web chat and picture quality, I'll be sure to relay this info to our development team. Keep up the great work!

We are having a great experience with Broadly; it's been a great program for potential and current customers. They are able to reach out to our company, and then if they ended up using us, they are able to leave a private review about their experience with us, whether it was a great one or maybe not so great.  We are able to know how they felt about our team, and we can improve on whatever we feel is needed.    We also put those reviews on a bulletin board so our entire team can read them as well.  

J&J'S Final Coat Painting, Inc. 

Thank you so much for being a Broadly customer, Jill! We appreciate your feedback and are happy your business has benefited from our tools! And thank you for your insight regarding web chat features, I'll be sure to relay this info to our team. Keep up the great work!

Great platform to help increase reviews and answer reviews on multiple platforms.

Great product to help you get noticed locally!

Thank you so much for being a Broadly customer, Daniel! We appreciate your feedback and are happy your business has benefited from our tools! And thank you for your insight regarding Yelp, I'll be sure to relay this info to our team. Keep up the great work!

Great tool for review management, looking forward to upcoming features.

They are very good on what they do and have people working for them that care that you are happy. The price for everything that they offer is amazing 

This is the second Pluming company that I work for and I will always recommend Broadly to everyone.

great customer connection w/ on line Chat box.    Great educational & management tool for front line employees.

very happy

Broadly customer contact mamagement

Broadly has proven to be a good partner with us for obtaining a higher volume of online customer reviews.

Good Partners

Thank you so much for being a Broadly customer, Laura! We appreciate your feedback and are happy your business has benefited from our tools! And thank you for your insight regarding the multi-location email capabilities, I'll be sure to relay this info to our team. Keep up the great work!

Broadly Review

I have seen a noticeable increase in positive reviews posted since we started implementing Broadly. We also appreciate the option for guests to provide unfavorable feedback so we have the opportunity to offer a resolution before they post to the online forums. 

Easy, Convenient, and Reliable!

Thank you so much for the review and sharing your feedback with us, Amy! Keep up the great work, we hope to continue assisting your business with providing the best customer experience!

So far, our experience has been wonderful! Everyone is helpful and quick to respond to questions or issues. It's been a tremendous help to our company in getting new customers, as well as, building our reviews on Google. I highly recommend it to other business owners!

Broadly Has Been A Real Asset To Our Business!

Thank you so much for being a Broadly customer, Carmella! We appreciate your feedback and are happy your business has benefited from our review tools! We're sorry to hear about the hiccup you're running into regarding inviting team members and would love to help resolve it with you! Please feel free to connect directly with your CSM or email us @ support@broadly.com. Keep up the great work!

One of the best investments to date. Our reputation is better than ever online.

Thank you so much for being a Broadly customer, Joseph! We appreciate your feedback and are happy your business has benefited from our tools! Keep up the great work!


Knowing what users think when they are not communicating with us directly.

Happy user

Owner/Administrator

Reputation is everything!

Sheryl K.:                                             Hi, my name is Sheryl, and I'm one of the owners of an AC company, and I give Broadly five out of five stars. And for more reviews like this, click down.
                                                       We had a really difficult time retrieving reviews with our customers, and with Broadly, we have been able to hear what our customers are experiencing through our service with our technicians and are really getting some great reviews for our Google and Facebook in specific.
                                                       When our technicians are in the home, sometimes they forget to ask for the review, and so when the jobs are complete, Broadly does a reach out for our customers to ask them to share their experience that day. And we can usually have a pretty good percentage of getting customers to comply when they're receiving something in the email to ask them to do that for us.
                                                       I don't know that there's anything that I would change about Broadly. I wish there was a way we could get even more customers to be interactive. I guess, Broadly, they've increased our reviews probably tenfold, if not more, but of course, we'd always welcome more, but Broadly does a terrific job.

President

Good review software

Rick:                                                  Hi, my name is Rick. I'm the president and owner of a small pest control company. We have about 17 employees and we've been around close to 34 years, but probably about 12 years full-time with people working with me. And we use Broadly, and I'm going to rate it at a five star.
                                                       With Broadly, before we got with Broadly, we used a product called SignalHype and it was a good product, but it just didn't have all the features as Broadly does, and it didn't integrate with our website. So what's kind of nice about Broadly is it gives you a little chat box on your website. So instantly when somebody dials onto your website, a little box comes up with a picture of me and says, "How can I help you?"
                                                       With Broadly, why we chose it is because they had a lot of integrated features that went with our website, and one of them is any kind of review we get, it automatically puts it on the website. So that way your website is constantly being updated with reviews and the reviews are coming from Facebook, they're coming from Yelp, and they're coming from Google. And the other thing was the price was very reasonable compared to what we were paying and it seemed like we would get a lot of reviews, which we are.
                                                       With Broadly, I was concerned like some of the other softwares, it was going to be complicated and hard to install, but actually it was just the opposite. It was very easy and easy to install and we had a lot of contact over the phone just to make sure that everything went smooth and they actually went into my website and they put whatever they needed to do on the website so it would take my reviews and put them on my website as well as putting the little chat box on my website. So I really didn't have to do anything with that.
                                                       The biggest suggestion I would tell possible users out there with Broadly is it really changed my business with just the amount of reviews we get, because what's kind of nice is when we do a job, it integrates with QuickBooks and when we do an invoice, they send the text message directly to the customer saying, "Hey, thanks for using our company. If you got a second, leave us a review." And we get a lot of reviews. We'd probably get two or three a day and we're at maybe about 1500 reviews and we're a 4.9, and we have probably the most reviews on Yelp than any other pest control company out there. We have about 75 and they're all five star and we're just extremely happy with Broadly.

Broadly Reviews

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