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charles Logo

Web-based conversational commerce suite for consumer brands

Last updated: March 2026

charles Alternatives & Competitors (2026)

Top 10 free alternatives

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Features


Pricing model


Devices supported


User rating


Organization types


Integrated with


Industry


Company size


Salesforce Sales Cloud logo

Cloud-based CRM and sales automation software

learn more
logo
Salesforce Sales Cloud
logo
charles

0.2

4.1

Value for money

4.3
25
per user/per month

Starting price

349
usage based/per month

0.2

4.4

Functionality

4.2

AI/Machine Learning

4.9/5

Activity Tracking

4.6/5

Activity Dashboard

4.5/5

Top Features

Activity Tracking

5/5

Autoresponders

5/5

A/B Testing

N/A

Zendesk Suite logo

AI powered customer service across all channels

learn more
logo
Zendesk Suite
logo
charles

0.1

4.2

Value for money

4.3
39
per user/per month

Starting price

349
usage based/per month

0.2

4.4

Functionality

4.2

Account Management

5/5

Archiving & Retention

4.6/5

Activity Dashboard

4.6/5

Top Features

Activity Tracking

5/5

Autoresponders

5/5

A/B Testing

N/A

LiveChat logo

AI-based live chat for customer support and sales teams

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logo
LiveChat
logo
charles

0.2

4.5

Value for money

4.3
25
per user/per month

Starting price

349
usage based/per month

0.3

4.5

Functionality

4.2

Alerts/Notifications

5/5

Activity Dashboard

4.4/5

Alerts/Escalation

4.4/5

Top Features

Activity Tracking

5/5

Autoresponders

5/5

A/B Testing

N/A

LiveAgent logo

Multichannel Help Desk Solution with Powerful AI Features

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logo
LiveAgent
logo
charles

0.4

4.7

Value for money

4.3
15
per user/per month

Starting price

349
usage based/per month

0.4

4.6

Functionality

4.2

Account Management

5/5

Agent Interface

4.8/5

Activity Tracking

4.7/5

Top Features

Activity Tracking

5/5

Autoresponders

5/5

A/B Testing

N/A

Freshdesk logo

Online helpdesk system and customer service software

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logo
Freshdesk
logo
charles

0.1

4.4

Value for money

4.3
19
per user/per month

Starting price

349
usage based/per month

0.1

4.3

Functionality

4.2

Activity Dashboard

4.9/5

Alerts/Notifications

4.5/5

Activity Tracking

4.4/5

Top Features

Activity Tracking

5/5

Autoresponders

5/5

A/B Testing

N/A

Intercom logo

AI-powered customer service with helpdesk

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logo
Intercom
logo
charles

0.3

4.0

Value for money

4.3
39
per user/per month

Starting price

349
usage based/per month

0.2

4.4

Functionality

4.2

Access Controls/Permissions

5/5

Activity Dashboard

5/5

Activity Tracking

4.2/5

Top Features

Activity Tracking

5/5

Autoresponders

5/5

Agent Interface

N/A

Tidio logo

Aill-in-one customer support software with AI features

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logo
Tidio
logo
charles

0.2

4.5

Value for money

4.3
24.17
flat rate/per month

Starting price

349
usage based/per month

0.4

4.6

Functionality

4.2

Activity Tracking

5/5

AI/Machine Learning

4.6/5

Alerts/Notifications

4.6/5

Top Features

Activity Tracking

5/5

Autoresponders

5/5

A/B Testing

N/A

HelpDesk logo

Ticketing software for effortless customer support

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logo
HelpDesk
logo
charles

0.1

4.4

Value for money

4.3
29
per user/per month

Starting price

349
usage based/per month

0.2

4.4

Functionality

4.2

Activity Tracking

5/5

API

4.7/5

AI Copilot

4.6/5

Top Features

Activity Tracking

5/5

Autoresponders

5/5

A/B Testing

N/A

Superchat logo

The comprehensive messaging suite for your business.

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logo
Superchat
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charles

0.1

4.4

Value for money

4.3
79
per feature/per month

Starting price

349
usage based/per month

0.4

4.6

Functionality

4.2

Campaign Management

5/5

Chat/Messaging

4.9/5

Autoresponders

4.9/5

Top Features

Activity Tracking

5/5

Autoresponders

5/5

A/B Testing

N/A

Dynamics 365 logo

ERP and CRM applications from Microsoft

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Dynamics 365
logo
charles

0.2

4.1

Value for money

4.3
50
per user/per month

Starting price

349
usage based/per month

0.1

4.3

Functionality

4.2

Asset Lifecycle Management

4.5/5

Billing & Invoicing

4.5/5

Accounts Receivable

4.4/5

Top Features

Activity Tracking

5/5

Autoresponders

5/5

A/B Testing

N/A

Bitrix24 logo

All in one business management workspace

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logo
Bitrix24
logo
charles

0.1

4.2

Value for money

4.3
61
flat rate/per month

Starting price

349
usage based/per month

0.1

4.3

Functionality

4.2

Activity Tracking

4.4/5

Access Controls/Permissions

4.2/5

Accounting

4/5

Top Features

Activity Tracking

5/5

Autoresponders

5/5

A/B Testing

N/A

Zoho Desk logo

Customer service software for businesses of all sizes

learn more
logo
Zoho Desk
logo
charles

0.2

4.5

Value for money

4.3
9
per user/per month

Starting price

349
usage based/per month

0.3

4.5

Functionality

4.2

Account Management

5/5

Activity Dashboard

4.8/5

Assignment Management

4.5/5

Top Features

Activity Tracking

5/5

Autoresponders

5/5

A/B Testing

N/A

Zoho Assist logo

Cloud-based remote support solution

learn more
logo
Zoho Assist
logo
charles

0.4

4.7

Value for money

4.3
480
flat rate/per month

Starting price

349
usage based/per month

0.4

4.6

Functionality

4.2

Alerts/Notifications

5/5

Access Controls/Permissions

4.7/5

Chat/Messaging

4.5/5

Top Features

Activity Tracking

5/5

Autoresponders

5/5

A/B Testing

N/A

Denser AI logo

AI-Powered Semantic Search and Chat for your website.

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Denser AI
logo
charles

0.4

4.7

Value for money

4.3
19
flat rate/per month

Starting price

349
usage based/per month

0.6

4.8

Functionality

4.2

AI/Machine Learning

5/5

Lead Capture

5/5

Chatbot

5/5

Top Features

Activity Tracking

5/5

Autoresponders

5/5

A/B Testing

N/A

Salesforce Service Cloud logo

AI powered customer service management platform

learn more
logo
Salesforce Service Cloud
logo
charles

0.1

4.2

Value for money

4.3
25
per user/per month

Starting price

349
usage based/per month

0.2

4.4

Functionality

4.2

Alerts/Notifications

4.6/5

Accounting Integration

4.5/5

Activity Tracking

4.5/5

Top Features

Activity Tracking

5/5

Autoresponders

5/5

A/B Testing

N/A

Gladly logo

Cloud-based customer service platform

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logo
Gladly
logo
charles

0.5

4.8

Value for money

4.3
Empty state illustration for "No pricing info"

No pricing info

Starting price

349
usage based/per month

0.6

4.8

Functionality

4.2

AI/Machine Learning

5/5

API

5/5

Batch Communications

5/5

Top Features

Activity Tracking

5/5

Autoresponders

5/5

A/B Testing

N/A

EngageBay CRM logo

Integrated sales & marketing software for growing teams

learn more
logo
EngageBay CRM
logo
charles

0.4

4.7

Value for money

4.3
14.99
per user/per month

Starting price

349
usage based/per month

0.4

4.6

Functionality

4.2

A/B Testing

5/5

Activity Tracking

5/5

Alerts/Notifications

4.8/5

Top Features

Activity Tracking

5/5

Autoresponders

5/5

Agent Interface

N/A

Missive logo

Collaborative inbox for teams

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logo
Missive
logo
charles

0.4

4.7

Value for money

4.3
18
per user/per month

Starting price

349
usage based/per month

0.5

4.7

Functionality

4.2

Activity/News Feed

5/5

Brainstorming

5/5

Alerts/Escalation

4.8/5

Top Features

Activity Tracking

5/5

Autoresponders

5/5

A/B Testing

N/A

ScreenConnect logo

Remote meeting platform for resolving customers' queries

learn more
logo
ScreenConnect
logo
charles

0.3

4.6

Value for money

4.3
30
flat rate/per month

Starting price

349
usage based/per month

0.4

4.6

Functionality

4.2

Annotations

5/5

Alerts/Notifications

4.6/5

Access Controls/Permissions

4.4/5

Top Features

Activity Tracking

5/5

Autoresponders

5/5

A/B Testing

N/A

JIRA Service Management logo

IT service platform for unified support

learn more
logo
JIRA Service Management
logo
charles
4.3

Value for money

4.3
20
per user/per month

Starting price

349
usage based/per month

0.3

4.5

Functionality

4.2

Alerts/Notifications

4.4/5

Access Controls/Permissions

4.3/5

Alerts/Escalation

4.2/5

Top Features

Activity Tracking

5/5

Autoresponders

5/5

A/B Testing

N/A