Better than every other system we have used when asking inexperienced or junior staff to pick it up and go with it. The user interface for customers is also much easier and better than others, we have had very positive feedback from our gym members. A good range of tools and options that can be set up and customised without having to dedicate additional resource to operate it. The community noticeboard feature has been vital to our customer-centric approach.
limited connectivity to big brand wearable tech. We were also unable to use it to manage our online sports hall bookings.
It is highly pleasant for us to know that our software is helping you to run your business in such a good way!
We are continuously working on improving our product, and offering more integrations is already on our roadmap.
As for online bookings, we can of course help you in setting this up through Virtuagym, so please feel welcome to reach out to us at email@example.com to better assist you with this!
Likelihood to recommend: 10/10
Client engagement is active with use of the platform.
Our studio loves the Community feature of this product to share information, updates, and ease of engagement with clients. Ease of scheduling classes and other functions increases the more you use the platform. The use of groups for specific modalities and increased engagement with instructors is another plus. The mobile app and additional Nutrition App through the PRO feature is also a great feature to pair fitness and nutrition.
The financial set-up was a nightmare at the start as we were not able to use US payment systems. The turn around time from PaySafe was not at all conducive to good business practices. This seems to have been recently rectified with the addition of other payment options.
Thank you very much for your review!
It is quite exciting to hear that our services have become an ally when it comes to helping your business not only meeting but also exceeding expectations in regards to client engagement.
We value your comments about the areas of opportunity you've shared as these allow us to better assess our priorities and improve while continuously building a completely functional solution for every single one of our clients!
Feel free to contact us at any time by emailing our support team at firstname.lastname@example.org we'll be there to effectively answer all questions and address any requests you may have.
All the best,
Your Virtuagym family!
Likelihood to recommend: 7/10
Helps me stay efficient with business operations, helps build brand, adds value to member experience.
Software is easy to use, adds value to your brand, and is organized for efficiency.
I don't know that I have a significant grievance with any part of the software.
Thanks for taking the time to leave such a wonderful review!
We are happy to hear that our product is exactly what you were looking for.
Please feel welcome to email us at email@example.com if we can be of further assistance.
Likelihood to recommend: 8/10
I like VG because it offers it all. In the beginning the development went very fast, but lately I didn't see a lot of improvements. The small details make VG hard to work with. And also for training, I don't like it. It's to complex The supportservice is great and doing the best they can. I hope the development will show some results in the next year.
Virtuagym tries to be a total sollution, and will be that. But for no it's "in progress". Has a lot to offer. The foodapp is great Customer administrations is good, but need a lot of solvings Roster app is great. Easy overview of groupsessons and PT. Extra pay options are good.
Trainingsapp is to difficult to use. Takes to much time to search for excersises. App is not ready for Ipad. Customer administrations is not perfect, but for that goal it has to be perfect. It's so unhandy that you cannot undo your actions. Coachingapp is not usable to coach. I want to get a sigh when it's my cliënts birthday, when they want or need contact with an instructor. Taskapp is not easy to use.
Hi Joost, thank you for your honest and elaborate feedback! We are very sorry to hear that you feel Virtuagym is not offering the things you need as a total package at this point. Lately we have focused a lot of attention on creating new option in our Financial part. For example, we now offer recurring online payments for the whole world! Next to that, we've had updates like iCal/Google Calendar connection with the scheduling app, scanning your POS items with a barcode scanner, more check-in options and in the next update you'll see we've been working hard on a Walkthrough system for new (and existing) customers! In the upcoming months, we expect to release more features regarding invoices, but also a new Schedule and of course the long awaited Workout Editor. We are still working on that, it's just a huge project! We'd love to have a call to talk about important things you feel are missing and how we could improve your experience. I will contact you later this week! Regards, Floor
Likelihood to recommend: 6/10
Overall my experience has been well! For the most part about 90% of my clients have been successful using the app. The other 10% really struggle since they are used to the easiness of MyFitness Pal's tracking features.
I only use the Calorie Counter app and meal plan software. I like that I can see all of my clients food logs, load foods into their meals plans, and customize their macros. It makes it easy to monitor my clients intake to ensure they are hitting their goals to lead to results. Being able to save meals is great, especially when I have clients who eat the same meals a lot, or if I want to save a quick meal for my clients to have access too. I also like how my clients can see the little icon (yellow) to let them know I personally input that food item or created a meal. Overall I have enjoyed using the software!
There needs to be a way to create a recipe. One like MyFitness Pal, where you load all of the bulk ingredients of the recipe, then attach the number of servings the entire recipe creates so you can log the single serving. It is too challenging for my clients to log food if there is a recipe involved because it is a VERY length process to create a meal based on serving size when it is cooked in bulk. I believe there also needs to be a feature to track the 3 macros in grams versus percentages. Clients have a better understanding when they know "I have to hit 150g of carbs" versus seeing 100% at the top once carbs are hit. In the app, when you click on the percentage circles it gives a large range of macros to fall within. This does not allow for accuracy to truly see fat loss or muscle gain. When it comes to grams of macros, there is a very small window (5g of Pro/Carbs and 2g Fat) to ensure calories are not way over or under. Right now the app can fluctuate 80g which is HUGE that is 320 calories plus or minus on both carbs and proteins , fats fluctuate close to 22g which could be a 198 calorie difference. If someone continually hit high on those macros they would never lose the fat they desired When people input foods, there seems to be a lot of confusion when attaching a portion, or just in general since it autofill's to Macros Based on 100g. I have seen many food items input completely wrong, this could really put someone in a bad position when logging .
Thank you for sharing your thoughts with us!
We are currently working on improving the nutrition app and your suggestions will be, of course, taken into consideration.
Please feel free to contact us at firstname.lastname@example.org.
Likelihood to recommend: 8/10
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