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Virtuagym Pricing, Features, Reviews and Alternatives

Virtuagym product overview

What is Virtuagym?

What makes Virtuagym so special?

Key benefits of using Virtuagym

  • Users can create branded invoices, and accept payments via cash, credit cards, direct debit, and wire transfer.

  • The member retention dashboard allows users to see the number of active members, new subscriptions and unsubscribed clients, across different time periods, and calculations and visualizations for business growth, client retention rates and expected customer lifetime.

  • Users can filter members based on when their membership ends, by those without current memberships, or those who have been inactive, to target specific groups.

  • Support for credit-based accounts allows users to set up multiple credit-based services, such as classes, solariums, or personal training sessions, with credits automatically deducted every time a member uses any one of these.

  • The integrated check-in system allows users to monitor member access, with RFID card or key tag scan-in, and options for credit deductions and check-out requirements.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Chat
    Phone Support
    Knowledge Base
    FAQs/Forum

    Training options

    Videos
    Webinars
    Documentation
    Live Online

    Virtuagym features

    Functionality

    3.7

    /5

    188

    Total features

    118

    18 categories

    Most valued features by users

    Attendance Tracking
    Payment Processing
    Billing & Invoicing
    Reporting & Statistics
    Membership Management
    Event Management
    Electronic Payments
    Calendar Management

    Functionality contenders

    Virtuagym users reviews

    Overall Rating

    3.7

    /5

    188

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.24/10
    Rating distribution

    5

    4

    3

    2

    1

    73

    51

    21

    20

    23

    Pros
    The entire process from onboarding to execution of the branded app has been remarkable. The team I had helping me are the absolute best.

    NS

    Nicole S.

    The onboarding team were awesome and really helped me complete all the things I wanted to offer through my training. The Coaching design of the software is great.

    Il

    Itzak l.

    Virtuagym is great to work with and address our needs quickly. They also help us come up with solutions that help us get the most out of the features.

    BF

    Brent F.

    Cons
    Also, their pay service integration sucks. It is very difficult to use them for bookkeeping and POS and I ended up just resorting to Square.

    AM

    Amy M.

    There is no where where I have consented to them renewing my contract at all. This is a complete scam and DO NOT use this this service at all.

    JA

    Jocelyn A.

    I was also given little to no guidance when I was having an issue with payments, not processing. Basically, everyone has to be manually charged if you have a service fee in place.

    tb

    taylor b.

    Overall rating contenders

    Overall Rating

    Dance Fit Crew

    Reviewed 2 years ago

    Transcript

    Naomi T.: Hi, I'm Naomi. I am a group fitness instructor in the fitness instruction industry, and I rate...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

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    BUSINESS PLANNING AND CUSTOMER SUPPORT

    Reviewed 4 years ago

    My business model required a software where we can prescribe and schedule exercise for business travellers and the Virtugym software has way exceeded our expectations and in fact has shaped our business plan much more than we could of antipated.

    Pros

    The software is extremely versatile which has shaped the business direction of our physical activity intervention for the corporate market. The number of exercises and activities listed in the library is amazing, you can really shape your fitness programming to any demographic, we specialise in corporate health and the library provides everything and more for our exercise prescription. Finally, I find that the using the animated personal trainer is really motivating for clients as they are not intimidated by a perfectly toned personal trainer, which can be demotivating, this tool enables you to look at the character and visualise that you can do the exercise demonstrated by looking at an illustration.

    Cons

    In the membership phase of setting up the software, it would be useful if you can delete membership you no longer wish to keep active, you can only disable them. However, when I asked a member of the customer support team did explain that other users accidentally deleted memberships, so this is why Virtuagym implemented the disable option. So I guess the users need to be more carefull.

    Vendor response

    Hi Oliver, Thank you so much for your amazing review and the time you took to write it! We are so happy that you and your customers are happy with our product. Of course, we are aware that we can always improve and therefore customers like you who spend time to give us valuable feedback are truly important to us. Hopefully we'll be able to find a more elegant solution to the membership deletion in the future! If you have any more feedback for us, please do not hesitate to reach out to us via chat or email! - Anna, Virtuagym Client Success Department

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

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    Nutrition App/Meal Plans

    Reviewed a year ago

    Overall my experience has been well! For the most part about 90% of my clients have been successful using the app. The other 10% really struggle since they are used to the easiness of MyFitness Pal's tracking features.

    Pros

    I only use the Calorie Counter app and meal plan software. I like that I can see all of my clients food logs, load foods into their meals plans, and customize their macros. It makes it easy to monitor my clients intake to ensure they are hitting their goals to lead to results. Being able to save meals is great, especially when I have clients who eat the same meals a lot, or if I want to save a quick meal for my clients to have access too. I also like how my clients can see the little icon (yellow) to let them know I personally input that food item or created a meal. Overall I have enjoyed using the software!

    Cons

    There needs to be a way to create a recipe. One like MyFitness Pal, where you load all of the bulk ingredients of the recipe, then attach the number of servings the entire recipe creates so you can log the single serving. It is too challenging for my clients to log food if there is a recipe involved because it is a VERY length process to create a meal based on serving size when it is cooked in bulk....

    Vendor response

    Hello Elizabeth, Thank you for sharing your thoughts with us! We are currently working on improving the nutrition app and your suggestions will be, of course, taken into consideration. Please feel free to contact us at support@virtuagym.com.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

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    Was a paying customer for 4 years and paid a premium price for their services.

    Reviewed a month ago

    Was a paying customer for 4 years and paid a premium price for their services. I ran into several problems throughout the whole experience, was constantly promised uodates to make it even better... Nothing every changed. They made no attempt to support small business throughtout the pandemic they just told you pay what you owe, regardless of the fact your business was completely closed. Then when i choose to leave they make you put it in writing 3 times that you are cancelling then continue to take money from your account! They are a disgusting company that can't even pick up the phone and i will never return to using their software again. Avoid and go with another company there is plenty of them!

    Pros

    The colour scheme, the salesman was very good at talkinh up a bad product.

    Cons

    App, Software layout, lack of commmunication, no working phone lines ever.

    Vendor response

    Dear Jack, Thank you for bringing this to our attention. We are genuinely sorry to hear that our software did not meet your expectations. We work very hard to ensure we provide a high-notch service, so it is indeed very sad to hear that your experience with us was not up to par. Unfortunately, we are not able to tell much about your case as your business information was not given in the review details, however, we would like to address this in the best possible way, so If you are open to discussing your experience further, please feel welcome to email us at support@virtuagym.com. Team Virtuagym

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

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    Great program especially for an affordable price

    Reviewed 3 months ago

    I do love the product! Being such a small gym it's nice that there is a company out there that is priced perfectly even for us small gyms. (less then 25 clients). Sometimes that's so hard to find.

    Pros

    The ease of adding clients, and being able to set up a schedule a year out, or once a week up to every day.

    Cons

    The one thing I don't like is I wish when a class/session was cancelled it would text a client, not just go to e-mail. Also I have trained clients under 18 years of age, I wish I could have 2 different e-mails on file. One for the parent and one for the actual client

    Vendor response

    Dear Theresa, Thank you so much for taking the time to share your feedback with us. We are very happy to hear you are pleased with our system. It truly means a lot to have our customers share their positive experiences with us! We are committed to improving our product and service, so we will definitely take your feedback into consideration when deciding which features to include in future releases. We appreciate your business and the confidence you have placed in us. Please feel welcome to email us at support@virtuagym.com if we can be of further assistance. Team Virtuagym

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

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    Slow Start

    Reviewed 2 years ago

    Client engagement is active with use of the platform.

    Pros

    Our studio loves the Community feature of this product to share information, updates, and ease of engagement with clients. Ease of scheduling classes and other functions increases the more you use the platform. The use of groups for specific modalities and increased engagement with instructors is another plus. The mobile app and additional Nutrition App through the PRO feature is also a great feature to pair fitness and nutrition.

    Cons

    The financial set-up was a nightmare at the start as we were not able to use US payment systems. The turn around time from PaySafe was not at all conducive to good business practices. This seems to have been recently rectified with the addition of other payment options.

    Vendor response

    Dear Susan, Thank you very much for your review! It is quite exciting to hear that our services have become an ally when it comes to helping your business not only meeting but also exceeding expectations in regards to client engagement. We value your comments about the areas of opportunity you've shared as these allow us to better assess our priorities and improve while continuously building a completely functional solution for every single one of our clients! Feel free to contact us at any time by emailing our support team at support@virtuagym.com we'll be there to effectively answer all questions and address any requests you may have. All the best, Your Virtuagym family!

    Virtuagym FAQs and common questions

    Q. Who are the typical users of Virtuagym?

    Virtuagym has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Small Business


    Q. What languages does Virtuagym support?

    Virtuagym supports the following languages:
    Dutch, English, French, German, Greek, Italian, Lithuanian, Norwegian (Bokmal), Polish, Portuguese, Russian, Spanish, Turkish


    Q. Does Virtuagym support mobile devices?

    Virtuagym supports the following devices:
    Android, iPad, iPhone


    Q. Does Virtuagym offer an API?

    Yes, Virtuagym has an API available for use.


    Q. What other apps does Virtuagym integrate with?

    Virtuagym integrates with the following applications:
    Adyen, GitHub, PayPal, Resamania, Matrix, Twitter, Paysafe, Meta for Business, Mailchimp


    Q. What level of support does Virtuagym offer?

    Virtuagym offers the following support options:
    Email/Help Desk, Chat, Phone Support, Knowledge Base, FAQs/Forum

    Related categories