Filecamp Reviews

We are a signage company that prints thousands of unique signs for different customers, events and festivals across the US. Due to the high amount of customer proofs that need to be approved, we found all other alternates were extremely expensive for our small business as you had to pay by the proof rather than by overall storage. FileCamp allows us to upload the many proofs that the customer's need...

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I don't love some of the changes from the old version to the new. THE LABELS are way way too small in the new version, a tiny little dot that when you have several labels and colors similar they are impossible to tell apart. I don't like that to see the proof history you have to go click on each prior proof. This should be kept as a lot, with text separators on the proof versions. However very minute things that may be fixed in the future the team tells me!

Thanks, Jasmine. We really value your feedback!

I appreciate the ease of use, both in setting up the platform for my company and the interface/search capabilities for our users. Now our staff can locate image files on their own. It is helpful too, that we can add to our storage limits on the fly if needed.

The uploading and tagging is a bit clunky...but it has already been improved since we started using FileCamp, and is easier than before.

Thanks a lot, Betsy. Great to have you on board.

It's a clean, easy to customise site that looks impressive to the client, and does the basics perfectly.

the clean interface is sometimes a little too clean - a little more assurance via a big 'action saved'! box can be very helpful. There are some features, such as the sharing options, that are confusing to start with but once you learn how it functions they make sense. Some fine-tuning of the user experience would help this. There are also occasional, minor bugs or slow reaction times from the site.

Thanks, Gemma :) And I can assure you that we are doing all we can to make those few tweaks in future updates.

Love that it serves our photo management needs and allows multiple users for a decent price. A lot of other DAM tools had way more than we need and were also way too expensive. Filecamp was really alone in this category--the perfect capabilities/size/price for our non-profit. The ability to tag, share, make and create collections is great.

The file management is a bit annoying without drag-and-drop functionality--or even a menu where you can choose folders within the folder you're in--it slows down the process to have to drill down from the home folder each time I want to move assets.

This product is a great 'warehouse' for my work files, keeping them in order with the facility to access them via quick search functions is excellent

It is an issue with most file manager, file sharing applications that the uploading of files can be a little unintuitive. But i think this is less of an issue with Filecamp than previous experiences I have had with the likes of dropbox.

Thanks, George! We have plans on refining the upload experience. So stay tuned!

I like that I have much more control over the user's experience than something like Dropbox. I can change color schemes with different logos with various templates and change the look of folders and much more. Having the ability to make pages like a web page is also very helpful. We also love the fact that it can be used as a subdomain so user's get a seamless experience with our website and domain name. It's also extremely fast to add a new user as almost all of our users require the same capabilities and the copy method as saved us a good amount of time.

The only item I wish Filecamp would be capable of is to send emails to individual users with updates made in the system or an email update to all users.

Thanks Michael. And we have noted your feedback about an "Email user"/"Email All Users" option.

I love how simple it is to share assets with team members as well as with clients who don't have filecamp accounts. We also love the ability to store all of our assets and label them for easy access when needed!

We've run into some issues with the storage amount. Although, after we cleaned out files we no longer needed and were good to go!

Hi Peyton Thanks! You need to empty your Trash in order to release the storage. Read more: https://filecamp.com/support/trash/ or contact us and we'll look into it.

Our customers don't get harassed about signing up for a paid account.

Sometimes our customers have had problems dragging and dropping files.

Thanks for your input, Brian!

easy and elegant appearance, corporate design, easy of use

user notification management is somehow confusing. I would welcome a central management for this issue

Thanks Alessandro!

Offers features that are only available MUCH more expensive DAM systems. Excellent storage options, highly customisable with great options for applying branding and great pricing.

User interface is not the best, but manageable once you get used to it.

Thanks Edward! We are constantly working on improving and refining the UI :)

Easy to use solution that is priced competitively.

The UX is outdated and should be updated.

Thanks for your feedback, Saad. We are working on a UX update ... so stay tuned!

The speed of uploading and downloading the files is more than decent. Never a blackout or problems in 2 years. Easy to navigate.

Previews of PDFs could be of better quality.

Thanks Jaroslav!

The ease and simplicity of set-up and of use. There is no complexities to it. Easy share files, based on permissions. You can brand as your own. Support responses are quick and helpful. It's also inexpensive - a low monthly fee. There are no contracts, either. It's a great model for both Filecamp and for us. Great for them, because they must know that users are going to stay on-board. We will!

We like everything about it. We opted for the basic version because it has everything we need.. for now. There are some extra features we would like, that are in their more advanced versions, but for now very pleased with what we have.

Thanks, John :)

- The use of tags to easily locate photos and videos - Bulk actions - Customer service

There isn’t anything that I dislike about Filecamp

Thanks Joseph, happy to have you onboard.

FileCamp does exactly what we need it to do, in terms of being able to securely share files internally and externally. It is easy to set up, learn, and use, and the supporting documentation is good. Customer support is email only, but their responses have been timely and effective.

No real cons from my perspective. I do have a small list of "nice-to-have" administrative options I would like to see in future releases, and have shared that information with Customer Support.

Hi Bobbi Yes, and many thanks for your feedback! Highly appreciated!

The ease of setup and administration is very simple and the learning curve for users is very easy.

none at this time. We haven't encountered a use case that is beyond the realms of the application

Thanks Alastair!

This product is exactly what a small business needs, and has plenty of room for scaling.

The UI isn't as "fancy" as some of the higher-end products, but honestly, it's not an issue and the fact it's simple and customizable has been actually a good thing. I also wish it integrated with google docs or other software so it was more centralized but it definitely gets the job done.

Thanks for the nice words. We try hard to keep the UI simple and easy to use, and we have some pretty exciting improvements in the works. So stay tuned :)

Ease of use and overall look and feel: Cleam and professional. User management. But most of all, the customer service experience has been great!

I guess you could get cheaper options, but will you also be satisfied with customer care?

Thanks Tomasz, and you are always very welcome back :)

I like that it's super easy to set up and very affordable, while solving 90% of my asset management issues.

I don't like that I have to upload files and then go back, find them, and add things like expiration date. It would be nice if I could do all that when I upload. I also have not found a "select all" option to apply the same information to multiple assets.

Thanks Julie :) P.S. You can use our "Edit Multiple files" option to apply the same information to multiple assets.

It's a pretty clean interface for the most part. Files seem to be there and stable all the time. Can hold quite a bit of data. Sharing isn't too complicated and once you share, access is easily achieved unlike some other programs.

I am still not sure what specific improvements i would like to see. Perhaps adding a message space to preset groups folder sharing.

Thanks Michael

We were looking for a tool that allowed us to easily host, sort and view our images. Filecamp allowed us to do that with ease. The ability to arrange files in a tiered structure, and then view/scroll through files easily was one of our main criteria.

So far we have not found any cons for what we need Filecamp for.

Thanks Mike!

It is a great solution to share and manage files for my costumers. In addition the customisation possibilities it's awesome to create a branded experience to clients.

User interface could be more friendly and be improved.

Thanks Lucas. Stay tuned ... a UI/UX update will be released within a few weeks.

The ease of use, functionality, easy to learn, bulk action tool.

Permissions might be an issue for some users.

Thanks Kathy :)

I'm glad we found Filecamp. We use this weekly to store racing replays and photos to share on our website and with customers. Very easy to use.

Early stages of the product was more difficult to use but they have fixed issues.

We are also glad that you have found us! And yes, we are constantly trying to improve and refine our platform :)

After searching through many different softwares and realising that they did not have the features that we needed, we found Filecamp. It was just what we needed and [SENSITIVE CONTENT HIDDEN] was quick and helpful in replying to emails and helping us get set up.

So far there is not anything. The team are very willing to accept feedback and consider new features and so not really any cons at the moment.

Thanks, Jane