Friendbuy Pricing, Features, Reviews & Alternatives

Friendbuy

Referral marketing solution for eCommerce businesses

4.5/5 (4 reviews)

Friendbuy overview

What is Friendbuy?

Friendbuy is a cloud-based referral marketing solution designed to help eCommerce businesses of all sizes generate leads, increase referrals, and manage marketing campaigns. Key features include email capture, reward programs, fraud detection, A/B testing, analytics, and reporting.

The application enables marketers to activate referrals websites and mobile apps using call-to-action (CTA) buttons that encourage customers to share products via links. Friendbuy automates the distribution of different rewards such as coupon codes, loyalty points, account credits, and gift cards to customers. Fraud detection algorithms evaluate the associated cost of each purchase to determine reward eligibility according to flexible criteria. The system also helps professionals drive targeted campaigns and track performance in real-time.

Friendbuy offers API-based and third-party integrations with various platforms such as Stripe, Segment, Klaviyo, Chargebee, ReCharge, Facebook Sharing, and more, automating reward payouts and securing data in a centralized repository. Users can manage a list of rejected referral codes to ensure security and block unauthorized use of the codes. Marketers can utilize email templates in addition to creating personalized messages and reminders to streamline customer communication.
www.friendbuy.com

Pricing

Starting from
$249/month
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
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Friendbuy user reviews

Excellent
3

Very good
0
Average
1

Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.0
  4.0
  4.0
  3.7
Anonymous

Easy way to get customer referrals

Used weekly for 1-2 years
Reviewed 2018-03-14
Review Source: Capterra

Having the widget on our website has helped customers reap referral benefits from us and we also get the benefits of new customer sales. It's a win-win and I think overall it's a great platform. It's not the coolest and most functional dashboard, but it does help and provide some good analytical feedback.

Pros
I really like that you can see the facebook feed of what people are saying when they share the referral link. It's great to know people are excited to share and reap the benefits of our referral program. It's easy to use and having the widget on our website makes a lot of sense. Our customers benefit and we benefit. Why wouldn't we love this?

Cons
Our team has not had any real issues with the program. We do not utilize the email widget which we plan to use and hope that it isn't too difficult. I think the overall dashboard could look better and provide more support to help us push more referrals out.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Tomasz B.

Good Product But Support is Extremely Limited

Used weekly for 6-12 months
Reviewed 2020-04-29
Review Source: Capterra

Okay

Pros
Ease of Software and Integration. It's not a bad program and the initial setup, they were very hands on.

Cons
Customer Support. FriendBuy is stuck in the 80's when it comes to customer support. The only way to get in contact with someone in support is emailing them (and the response is dreadfully slow) even for customers that are on their enterprise plan.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Erin L.

Encourage Referrals For Your Brand!

Used daily for 2+ years
Reviewed 2021-04-05
Review Source: Capterra

Pros
It's an easy way to incentivize and encourage customers to spread the word and refer your brand. And easy to use on the customer's end also, for both those referring your brand and those receiving the referral. Activity is tracked automatically, but rewards are given manually.

Cons
The level of customization available is fairly low, which made it difficult to add FriendBuy to our website in a seamless and on-brand way. Pricing is on the expensive side compared to some of its competitors. We did experience select customers sharing their referral links virally on places like Reddit - not a bad thing, but be prepared to see some rack up a decent amount of rewards.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 6/10

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Anonymous

Friendbuy provides an easy tool to reward customers and spread our products to others.

Used daily for less than 6 months
Reviewed 2018-03-07
Review Source: Capterra

Pros
We love that it's easy for our customers to use whether they are very technical or not. We have used other programs in the past but Friendbuy performs better overall.

Cons
If a customer loses an email, it could be a little easier to resend it to them or look up their details from the backend.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Friendbuy pricing

Starting from
$249/month
Pricing options
Subscription
Free trial
View Pricing Plans

Starter Plan:
• $249/month
• Up to $50k in total company sales per month

Deluxe Plan:
• $749/month
• Up to $100k in total company sales per month

Enterprise Plan:
• More than $100k in total company sales per month
• Contact Friendbuy for custom pricing details

Friendbuy features

API
Analytics/ROI Tracking
Campaign Analytics
Campaign Management
Contact Management
Customizable Templates
Multi-Channel Marketing
Performance Metrics
Reporting & Statistics
Reporting/Analytics
Search/Filter
Social Media Integration
Third Party Integrations

Activity Dashboard (515 other apps)
Alerts/Notifications (398 other apps)
Content Management (448 other apps)
Customizable Branding (404 other apps)
Data Import/Export (464 other apps)
Engagement Analytics (380 other apps)
Template Management (408 other apps)

Additional information for Friendbuy

Key features of Friendbuy

  • Employee Referral Management
  • Reward Distribution
View All Features