App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
JourneyTrack
Customer Journey Mapping. Reimagined.
Table of Contents
JourneyTrack - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
JourneyTrack overview
What is JourneyTrack?
JourneyTrack helps companies accelerate their digital transformation. We have pioneered a customer-first, enterprise-grade SaaS experience management platform enabling organizations to track, understand, optimize, and prioritize their customer experience. Brands struggle to deliver the seamless journeys consumers demand across physical and digital channels, geographies, demographics, and more. JourneyTrack allows them to create, govern, and democratize personas and end-to-end user journeys across the organization, harnessing actionable insights and benchmarking improvements over time, with the goal of delivering ideal customer experiences - globally. Think of JourneyTrack kind of like the Canva of journey mapping. It’s about collaboration, standardization, democratization, management, and governance. It’s everything you need to bring all of your customer data together into digestible living customer journey maps. This cloud-based collaboration suite is designed to handle the complexities and needs of enterprise-level teams, and it was created with input from 15 world-renowned brands to ensure it fills the gaps and challenges they face.
Key benefits of using JourneyTrack
- One-click journey map creation from workshops
- Qualtrics integration & easy imports
- Build journey maps using our customizable lane types with drag-and-drop functionality to meet any need
- Multiple views of your maps
- Connect your journeys together
- Opportunity scoring to visualize and prioritize the next steps
- Recommendations & action planning
- Tools to manage your deliverables
- Easy Exports
- Jira Integration
Create personas that are accessible and actionable for all stakeholders:
- Global personas
- Customizable cards with suggestions to get you started
- Photos, quotes, & background
- Robust demographics
- Meters & sliders
- Lists
- Diversity, equity & inclusion (DEI) panel to assess representation
- Presentation-ready exports
Embedded workshop tool means huge cost and time savings
- Unlimited participants - users and guests
- Moderator functionality
- Customizable workshop templates or create your own
- Affinity mapping and voting
- Easy designation to determine which ideas to include in the journey map
- One-click to create the journey map from the workshop
Collaboration and administration features make it easy to democratize journeys and govern related processes
All ideas remain archived in the workshop module
- Map of Maps function provides a global view of all projects, journeys, and related action plans
- Customizable password-protected links for sharing internally and externally
- Soc2Type2 Certification
- Global search across all projects
- View team members working in real-time and interact with them via comments and tagging
- Tiered administrative access
- Edit & view modes
- Separate workspaces
- Onboarding support
Starting price
per year
Alternatives
with better value for money
JourneyTrack’s user interface
JourneyTrack reviews
Overall rating
No reviews
- Value for money
- Ease of use
- Features
- Customer support
5
4
3
2
1
0
0
0
0
0
JourneyTrack's features
JourneyTrack alternatives
JourneyTrack
Starting from
29000
Per year
Lucky Orange
Starting from
39
Per month
Sogolytics
Starting from
0
ChurnZero
Starting from
12000
Per year
JourneyTrack pricing
Value for money rating:
Starting from
29000
Per year
Usage Based
User opinions about JourneyTrack price and value
Value for money rating:
JourneyTrack support options
Typical customers
Platforms supported
Support options
Training options
JourneyTrack FAQs
JourneyTrack has the following pricing plans:
Starting from: $29000.00/year
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)
These products have better value for money
Q. Who are the typical users of JourneyTrack?
JourneyTrack has the following typical customers:
Large Enterprises
Q. What languages does JourneyTrack support?
JourneyTrack supports the following languages:
English
Q. Does JourneyTrack offer an API?
No, JourneyTrack does not have an API available.
Q. What other apps does JourneyTrack integrate with?
JourneyTrack integrates with the following applications:
Jira, Miro, Airtable, Google Drive, Sketch, Tableau, Loom, Mural, Figma, YouTube
Q. What level of support does JourneyTrack offer?
JourneyTrack offers the following support options:
Email/Help Desk, Knowledge Base