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Mention

4.7
(273)

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Social Media Monitoring Built for Business.

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Mention Pricing

Pricing overview

Value for money rating

4.5

/5

273

Price starts from

0

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Flat Rate

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Free plan
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Free trial

Pricing details

14-day trial available (no credit card required)
Limited Free plan available
Solo: $29/month
Pro: $99/month
ProPlus: $199/month
Company: Custom pricing

What users say

Their search results are top notch - more comprehensive than competitors for a better price tag. Plus, the UX is really nice, the mobile app is amazing, and the brand has a "fun" feeling.
It’s a cost-effective, in-depth monitoring solution.

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Reviewers who mentioned pricing said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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A social listening, monitoring and management tools

Reviewed 2 months ago

As for now I am quite fine with the experience and with some more efforts the tool can deliver even better experience.

Pros

Mention helps me to narrow down my social listening to specific topic, brand or issue. It helps me understand the best topics to write about to gain maximum social media traction and build a curiosity among the targeted audiences. Besides, I can also monitor the brand conversations of my clients to understand what people think about their products or how do they rate their business. Acting on this information I can prepare a content strategy that further boosts people's interests in my clients' brand and business.

Cons

The tool can create even more value for the users by strategically combining some instant features to speed up the content creation, like free stock images, links to authority websites related to specific topics and an easy access to key excerpts from the notable personalities like subject experts, entrepreneurs, etc.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Mention gets all the mentions

Reviewed 3 years ago

Back in the day, we’d monitor news with Google Alerts which was obviously a terrible idea. Mention picks up stuff lightning fast and it’s incredibly affordable if you're on a budget and looking to get in to more serious media monitoring. I can’t recommend Mention enough as a user-friendly, cost-effective, thorough solution. It also offers more advanced options for when your budget or need increases.

Pros

It’s a cost-effective, in-depth monitoring solution.

Cons

I wish more features were available to base plans, even on an a la carte basis.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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If you can get it in the budget, it's a no brainer

Reviewed 7 years ago

I only used the trial so I don't have a long history with the service. I've been a marketing professional for over 10 years and understand the value of time, knowledge and keeping up with discussions going on about your product and the people associated. I'm impressed with how easy it is to set up and get back to work... you can tweak settings as you start getting results to really hone in on what you're after. There's no point rambling on about Mention, it simply does what you expect it to do in an intuitive way.

Pros

Quick to set up, easy to adjust, friendly and responsive support staff... fast learning curve!

Cons

You get pretty flooded with results in the beginning which can be overwhelming and turn some people off that the service has just thrown a wide catch net over the internet and giving you everything! BUT it's only as good as what you put in... it's up to YOU to get the most out of it, put in the right search terms, the right filters and it's amazing how accurate it can be. The con here is that it might be a good idea in the onboarding phase to ensure people understand this (maybe I missed it).

Vendor response

Thanks a lot for testing Mention and leaving this great review. I appreciate how accurately you describe the challenge of setting up the search correctly with our filters to avoid being flooded with irrelevant results. It's great that you pointed it out, we will work on emphasis this during the on-boarding phase, as you mentioned.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Mention is cool

Reviewed 4 months ago
Pros

It is very successful, although it has shortcomings, it has an affordable price

Cons

I don't think you have presented enough analytical data.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Okay Monitoring Service, But Buyer Beware - No Option to Cancel

Reviewed 3 years ago

Most poor reviews come from disgruntled clients who proceed to trash the company. This is not a positive review, but to be fair there are some positive qualities about the application. For starters, do your homework and review all the options available. Turns out there are other companies with more robust platforms that offer more services for a lower price. Mention offers decent monitoring services...

Pros

The solution offers online monitoring that includes news, social media, message boards, and forums. There is an added cost to include traditional news sources like TV & Radio, but the extra cost makes the overall package more expensive than other solutions on the market. The setup team was actually good, so the initial experience with the company was positive.

Cons

With exception of message boards and forums, you can reasonably achieve the same results using Google Alerts. For the cost and non-cancellable contract, you can actually fill in the gaps with just a little bit of leg work and some ingenuity. We ended up having to manually monitor review sites (like TripAdvisor), regardless of the promises made by Mention. That was pretty inconvenient. Additionally, we found quite a bit of chatter that wasn't being picked up by Mention. Eventually, we had to ask ourselves what's the point of paying so much money for the service. Mention doesn't break contracts, even if you're paying the premium for quarterly payments - which most ethical companies offer knowing that you may have to make a break. Their handling of that request leaves a lot to be desired.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Mention is a good overall tool for measuring Share of Voice and tracking visibility.

Reviewed 5 years ago

Good overall look at Share of Voice versus our competition. Affordablility.

Pros

Ease of Use and Affordability. For getting a quick and relatively accurate overall Share of Voice reading, Mention is a solid tool. It is affordable and provides the basic functionality a marketer needs to measure social media and online mentions.

Cons

Granularity in results and being able to track Share of Conversation is limited. Accessing history is limited, as it only tracks from the time you set up a stream search. Limited in key word functionality and Boolean searches until you upgrade and then it gets more expensive.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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A must have for your PR efforts

Reviewed 4 years ago

It's a really good bit of software. I just wish they'd introduce an 'unlimited mention' pricing tier, and make it affordable.

Pros

It's a social listening tool, so it monitors mentions of your brand, your competitors and even your market on social media. It tells you who's talking about your areas of interest, and what they're saying. This makes it easy to start a conversation with potential leads or influencers. But the feature I like most is the ranking of influencers for a social term - this helps you target your PR to the most important influencers.

Cons

It can be expensive, and the price is difficult to justify if you're a small business.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Easy to use media monitoring software

Reviewed 6 years ago

I've used Mention off and on for a couple of years and just recently upgraded from the entry level package to one of the paid plans. It is easy and intuitive to use and customer support has been great. Start with the free plan and upgrade when you need to :)

Pros

Easy and intuitive

Cons

Pricing plans step up rapidly depedning on features

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Monitor your brand and yourself around the web

Reviewed 3 years ago

Set it and forget it type tool that keeps working for you in the background and keeps looking for your "mentions" on the web.

Pros

- Goes much beyond Google Alerts and shows better data over time. - Searches for your mentions on the blogs, social media, Q and A sites, videos sites and literally everywhere. - You will get instant notification of your mentions. This is really helpful for brand reputation monitoring and link building.

Cons

Can't say much about the negatives. However, they may want to rationalize the pricing a bit. For small startups every cost matter.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Great Product, Great Price!

Reviewed 7 years ago

HomeBridge Financial Services, Inc. is a financial company that wanted a better way to monitor our brand mentions across the web. With Mention, we found an easy to use product that would allow us to monitor our brand across the entire web (not just social sites that limit many other popular products). We're now able to identify and react all types of posts; significantly improving our engagement success. This also helps improve our customer service, by allowing us to quickly respond and alleviate customers that may need assistance. I highly recommend this product to anyone looking to get a hold of their brand reputation. I'll be looking for this review post in my mention feed too :)

Pros

thorough, intuitive, great UI, allows multiple users and triage of assignments, detects all types of websites (not just social sites), good price, great customer service (but I rarely, if ever, need it), has an API and integrates with Zendesk amongst other systems,

Cons

doesn't archive mention data (eg if someone removes a post, the content is lost), doesn't show direct message content

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great online/media monitoring tool for your organization

Reviewed 4 years ago

Working for a local government, I like being able to monitor was residents and visitors are saying on social media about us. It's a very handy tool at no cost if you choose the right keywords and stay with the free plan.

Pros

Mention is an asset to individuals. organizations, companies, governments, etc. that want to keep track of what's being said online about them. I also like having a PC program/app that allows you to view the information.

Cons

There are limits on the number of items/keywords that you can track without upgrading to a paid plan, but the free plan is still quite good.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Mention is the most affordable PR tracking tool you will find

Reviewed 5 years ago

Being able to track everywhere my company is seen is amazing and the pricing makes it even better.

Pros

The ease of use and the accurate finding makes this product amazing! Mention has found every media mention for my company no matter how small. The pricing is also incredible.

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best tool for social media listening

Reviewed 4 years ago

mention has definitely help me to learn about my consumer that what exactly they are talking about

Pros

Being a sales person my major part of job includes searching new leads and also also keeping myself updated . Mention help me to keep track of mention of our company also some keywords . Its super easy to use and you can also mark sources as spam .

Cons

cost can be an issue if you want to have many features

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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This is an app that is just as essential as a bank account is to a business.

Reviewed 6 years ago

This is an essential tool in any business of any size that has an online presence and wants to monitor their digital marketing. The best value is in its "early warning" application to lets you manage your online brand reputation.

Pros

I do not know what magic crawlers or algorithms they use. But it WORKS and it is accurate. Note though that I can not rate their customer support as I have never needed to use it. Yes they are just that good.

Cons

The free version is limited, but still well worth it for a growing business.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Super helpful for a company small or large!

Reviewed 4 years ago

It has really help us interact with our customers and fans all over the internet! Mention saved us many many hours of work!

Pros

We used mention when we were much smaller and it was extremely helpful to easily access all of your mentions online. We use it for social media mainly and it's so much easier than manually finding them to reply to consumers!

Cons

Nothing to not like, except we stopped using it a few times when we were smaller due to the price.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Awesome Way to Find Out Where You're Mentioned

Reviewed 5 years ago

Our company is not a big one and therefore every mention counts. Mention gives us the opportunity to easily track where who talks about us and what do they say (without resorting to daily googling our company name)

Pros

We've used it when we first founded our business and we wanted to track the mentions around the Internet. We really enjoyed it because you don't have to continuously google yourself (or your brand), instead, the mentions (especially when your brand name is somewhat unique) are coming to your inbox.

Cons

The pricing is a bit steep if you're a small company. So you can start with the free account and see if this instrument is needed for you. If you are using a free account, there is a limit on free mentions (quite understandable, but something to keep in mind). Otherwise, it can be a very convenient tool for marketing specialists, especially if you're using the dashboard available for listening analysis and competitive analysis.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Mention is a fantastic tool for tracking discussions of our company

Reviewed 5 years ago
Pros

This automated service makes my life easier. It tells me where people are talking about my company online, giving me insight into audience attitudes about us and the opportunity to participate in the discussion if appropriate.

Cons

Since we have an unusual brand name (Notgrass), tracking mentions of our company is easy. If you have more complex tracking needs, Mention can become expensive.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Get to know your social presence

Reviewed 4 years ago

For a growing business like us it's social media appearance is very important. Further, we also got to have a watch out for our competitors. We need to save time from switching from windows to apps, mention is the solution to all these.

Pros

Mention is the best app when you are concerned about the social appearance of your business. You can get to see how often your brand is spoken of, and the relevant activities of your social media handle. It is very easy to use and affordable. You can also have a watch on your competitors through mention.

Cons

I cannot get any past information in mention. It took me a while to figure it out, you can see data only from when you signed up. There is no major drawback that concerns me.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Totally LOVE Mention

Reviewed 6 years ago

We have tried many social monitoring tools but Mention has given us the best value for money and probably the most accurate alerts and information. The dashboards have been totally revamped over the last year or so. Totally recommend!

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Captures most mentions

Reviewed 6 years ago

It's a great software. I compared it to a similar product and I'm quite happy with it. Some features are better, some are worse. The price, however, is too expensive for a small family business like ours. We'll go for a competitor because we have a better deal and won't compromise so much on the quality of outputs.

Pros

Ease of use (one click to link)

Cons

Price of better packages

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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If you work with Social Media and brand awarness then you need Mention

Reviewed 3 years ago

I have managed all the brand awarness of the companies I've worked for the easiest way.

Pros

This is a must have tool, you can monitor 24/7 what people is saying about your brand. An excellent tool to attend any brand crisis just in the right time

Cons

Full features may be pretty expensive for small bussiness, still, it worth it

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Mention is great for tracking our competitors

Reviewed 5 years ago

Competitors monitoring

Pros

We make use of mention daily to track our competitors and be in the know in our industry. It has helped us tremendously and contributed significantly to our growth

Cons

Nothing really. It's quite expensive since we are on a very tight budget.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great tool to monitor your brand across the Internet

Reviewed 4 years ago

Great tool to monitor your brand and keep track of your reputation online. Also enables us to respond to mentions in a timely fashion.

Pros

This offers a simple way to track where your brand name is being mentioned – so you don't have to keep Googling yourself to find out. Whenever someone does talk about your brand, Mention sends you an email so you can follow up. You can also check the dashboard to get quick daily digest of your mentions and decide how to handle them. Flagging spam or irrelevant mentions has been particularly helpful.

Cons

UI could be optimized more for easier scanning and better navigation on smaller screens. The price is also a bit steep for small businesses but there is a free account you can use if you're just a small company and don't need anything too advanced.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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I must have for any brand

Reviewed 7 years ago

Mention is a tool that I use every day - it's one of the first things that I open. It allows me to track any mention of my brand, so that I can respond accordingly and be aware of everything that's being said about my brand, good or bad. Each mention in the list is given a score as well as a flagging system to help me prioritise which ones require speedy attention. I get regular notifications when new mentions come in, so I never miss a thing! The tool also allows me to mark any mentions that I want to mark as irrelevant or block completely, and the filter can be great when you want to focus on a single channel, such as Twitter. Mention is great value for money, and while there are other tools out there that provide a similar service, I find Mention to be the best that I've tried!

Pros

Allows you see all mentions of your brand, or any other keywords or phrases that you want to track Great value for money Easy to filter mentions to focus on one channel at a time Shows each mention as it appears on the referring page

Cons

No cons were added to this review

Vendor response

Thank you so much for the nice review. Really appreciate you sharing how easy you find to filter mentions and identify the ones that need immediate attention.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The best social media monitoring tool

Reviewed 6 years ago

Mention is the best tool for social media and online monitoring. We have tried many social monitoring tools but Mention has given us the best value for money and probably the most accurate alerts and information.

Pros

best for monitoring social meida

Cons

No cons were added to this review