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Promo.com
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
The Leading Online Video Creation Platform for Businesses
Table of Contents
Promo.com - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: December 2025
Promo.com overview
Based on 212 verified user reviews
What is Promo.com?
By industry, Promo.com reviewers are most commonly professionals in marketing and advertising (16%). The most frequent use case cited is social media marketing (50% of reviewers).
What do users say about Promo.com pricing?
Reviewers appreciate the high-quality videos, extensive templates, and affordable marketing options Promo.com provides. Some reviewers find the price high for small businesses, report unclear pricing, and express frustration with limited payment flexibility and upselling tactics.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Pricing
Video Creation
Marketing Content Creation
Customer Support
Video Editing
Billing Issues
Promo.com’s user interface
Promo.com pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
3.9
Features
4.0
Ease of use
4.3
Customer support
4.2
Reviews sentiment
What do users say about Promo.com?
By industry, Promo.com reviewers are most commonly professionals in marketing and advertising (16%). The most frequent use case cited is social media marketing (50% of reviewers).
Select to learn more
Who uses Promo.com?
Based on 212 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Promo.com's key features
Most critical features, based on insights from Promo.com users:
All Promo.com features
Features rating:
Promo.com alternatives
Promo.com
Starting from
199
Per month
Starting from
No pricing info
Snapchat for Business
Starting from
No pricing info
Meta for Business
Starting from
No pricing info
Promo.com pricing
Starting from
199
Per month
Flat Rate
User opinions about Promo.com price and value
Value for money rating:
Of 26 reviews that provide robust commentary on Promo.com's price and value, 55% mention it in a positive light.
Users think Promo.com offers high-quality, professional-looking videos at a fraction of the cost compared to traditional production or buying stock footage elsewhere. Reviewers appreciate the extensive template and content libraries, time-saving features, and the ability to create affordable marketing materials. Some reviewers find the price point high, especially for small businesses or infrequent users, and indicate frustration with the lack of flexible payment options and upselling tactics. Some users say the pricing structure can be unclear, and a few report that the value does not always match the cost for their specific needs.
, and
To see what individual users think of Promo.com's cost and value, check out the review excerpts below.
Promo.com integrations (7)
Promo.com customer support
What do users say about Promo.com customer support?
Customer support rating:
We analyzed 60 verified user reviews to identify positive and negative aspects of Promo.com customer support.
Widespread user sentiment highlights fast, friendly, and highly responsive customer support via chat and other channels.
A significant portion of users appreciate knowledgeable staff who resolve issues quickly, even during urgent or last-minute needs.
Multiple users note that support is easy to contact, proactive, and consistently goes above and beyond to ensure satisfaction.
A minority of users report difficulty reaching support, unhelpful or scripted responses, and unresolved issues despite repeated contact.
Support options
Training options
To see what individual users say about Promo.com's customer support, check out the review snippets below.
“I had a last minute project due the day I contacted customer service and they were able to help me resolve a tweak in less than five minutes. ”
Wendy T.
Digital Communications Manager
“Not only would I recommend Promo.com for its ease of use and affordability, but their customer service team rocks! When I discovered an issue I could not resolve on my own, customer care was quick to respond and offer solutions to meet my needs.”
Taylor H.
Business Development & Marketing Specialist
“It took me a while to figure certain things out. And while custom service was very nice, the person never did resolve my issue.”
Sandy J.
Owner
Promo.com FAQs
Promo.com has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business
These products have better value for money
Q. What is Promo.com used for?
Promo.com is the #1 video creation platform for businesses and agencies. We help our users create loads of visual content and unlimited videos to promote anything they want effectively. By providing the tools and content to create and customize premium video clips, Promo.com aims to help users with the promotion of their business across social media platforms, as well as create campaigns to boost engagement, reduce cost-per-click, increase traffic, build brand awareness, or promote a product. With a library of over 12 million video clips and templates which can be edited and enhanced with licensed music, custom text, and logos. To simplify video creation, all of Promo’s built-in video clips are fully licensed and filmed by professional videographers. Videos can be used for a range of purposes including sales promotions, brand awareness, product advertising, maximizing engagement, and more. With Promo, videos can be easily shared across social media accounts with the option to download all videos and publish them to Facebook, Instagram, Twitter, or anywhere else on the web.
Q. What are the benefits of using Promo.com?
- Benefit from Promo’s catalog of over 15 million professionally curated video clips designed for every purpose including reducing cost-per-click, increasing traffic, raising brand awareness, maximizing engagement, promoting a product, and more.
- Promo.com’s simple web editor makes video creation fast and easy. No previous experience needed.
- Gain a lifetime license for sharing Promo-created videos anywhere on the web including Facebook, Twitter, Instagram, business websites, blogs, and more.
- Add the right music to each video by choosing from Promo’s pre-edited and licensed music library of thousands of songs, especially curated for marketing videos.
- Once customized, download all video creations and, once downloaded, all videos can be saved and used forever. Videos are mobile and desktop optimized with wide, square and vertical aspect ratios.
- Add custom text and brand logos to videos to customize them and ensure they are in-keeping with company branding. Videos created on Promo are not watermarked and do not contain Promo branding.
Q. What languages does Promo.com support?
Promo.com supports the following languages:
English
Q. Does Promo.com support mobile devices?
Promo.com supports the following devices:
Android, iPad, iPhone
Q. Does Promo.com offer an API?
No, Promo.com does not have an API available.
Q. What level of support does Promo.com offer?
Promo.com offers the following support options:
Email/Help Desk, Phone Support, Knowledge Base, FAQs/Forum, 24/7 (Live rep)
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